Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,293 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDottie R
Date: 09/02/2024
5 starsGreat customer service! They helped me pick a phone that was right for me, showing me how to compare phones on the website. Helped me with set-up questions! Everyone is so nice and helpful. I received my phone in 2 days using expedited mail option. LOVE ??Consumer Cellular!
Consumer Cellular
Date: 09/03/2024
We love hearing that! We truly care about our customers and want them to have the best experience, coverage and pricing! We look forward to providing service to you for many years to come. Thank you for your feedback!Review fromTom S
Date: 09/02/2024
5 starsConsumer Cellular not only has great rates on cell service but EVERY person Ive spoken to recently has been phenomenal! Why anyone would not chose COnsumer Cellular is beyond me. We are so happy we have them now!Consumer Cellular
Date: 09/03/2024
We truly care about our customers and want them to have the best experience, coverage and pricing. Our U.S.-based customer service is always happy to assist. Thank you for your feedback!Review fromJames C
Date: 09/02/2024
5 starsI received my order very quickly and it was exactly what I ordered. I always receive great service from Consumer Cellular. Thank you.Consumer Cellular
Date: 09/03/2024
Thank you for your feedback! Our U.S. based customer support is always happy to assist!Review fromFRANCIS B
Date: 09/01/2024
5 starsMy order arrived one day early, pristine condition and very easy to activate.Consumer Cellular
Date: 09/02/2024
Thank you for your feedback! We are happy your phone is up and running. Our U.S.based customer service is always happy to help.Review fromMary O
Date: 09/01/2024
3 starsGot my Sim card couldnt get the phone to switch over I checked if it was compatible before even signing up . Then I find out At&that has my phone locked .I go thru the steps to unlock it days ago I can't get get anywhere with this . My other phone I was switching is in limbo now it works on neither service now .Consumer Cellular
Date: 09/02/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered, and our U.S. based customer service teams would like the opportunity to assist. Please contact us at the number listed above.Review fromDavid S
Date: 09/01/2024
4 starsI am very happy with the phone and the service.Consumer Cellular
Date: 09/02/2024
Thank you for your feedback! We are pleased you are enjoying your service; our U.S.Based customer support is always happy to assist.Review fromLarry R
Date: 09/01/2024
5 starsGood. Easy. Worry-free. Affordable. Friendly customer service. Easy Easy easy.Consumer Cellular
Date: 09/02/2024
Thank you for your feedback; our US-based customer support is always happy to assist.We look forward to providing service to you for many years to come!Review fromValerie W
Date: 09/01/2024
3 starsDifficult to use. Not what I thought it would be!!Consumer Cellular
Date: 09/02/2024
Thank you for taking the time to let us know about your experience. We are sorry to hear of any frustrations encountered in using our service, and our U.S. based customer service teams would like the opportunity to assist. Please contact us at the number listed above.Review fromMark C
Date: 08/31/2024
5 starsGreat service throughout the process of transferring from _ _&_. Previous company was constantly raising rates and fees. Happy that I made the switch it was virtually seamless. Cut my cell bill by almost half!Consumer Cellular
Date: 09/01/2024
We love hearing that! We do our best to ensure our customers have the best service, prices and experience! Thank you for your feedback.Review fromBrian M
Date: 08/31/2024
5 stars**************** helped me backup and transfer my data. Appreciate all the help that I've received since moving over from *******Consumer Cellular
Date: 09/01/2024
Thank you for your feedback; our US-based customer support is always happy to assist.We look forward to providing service to you for many years to come!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.