Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 5,035 Customer Reviews
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Review fromMichael O
Date: 10/22/2024
4 starsI received what was expected in a timely fashion. Phone was packed protectedly and ready to use. Activation was simple!
Consumer Cellular
Date: 10/23/2024
Thank you for your feedback! We are happy your phone is up and running. Our U.S.based customer service is always happy to help.Review fromRichard C
Date: 10/22/2024
5 starsEase of setup on arrival. Ive never had a bad experience with Consumer Cellular!Consumer Cellular
Date: 10/23/2024
Thank you for your feedback. We are honored by your loyalty and look forward to providing service to you for many years to come!Review fromAudta M
Date: 10/21/2024
1 starI bought a phone from Consumer Cellular for the promotion of yeo months free service. I was told "they" did not apply the promo code properly so I would receive my free months November and December. I received a bill for November. As was the first time I called, I was transferred to four different people. I finally spoke to a billing supervisor (******) who told me he could not correct this problem either and I would receive December and January free. I explained this was infuriating and asked to speak with a manager. The response to this request was, "My manager doesn't speak to people. I can request that he call you back when he can." I would like to know how bad your customer service has to be before you stop receiving awards. Do not believe the hype. Consumer Cellular is no better in customer service or ********************** service. I think they are targeting "older" customers with promises of lower rates and better service. After two and a half months of dealing with them, they have proven that their claims are just that...claims. At this point, my old carrier's customer service far outweighs any false claim that I have received from Consumer Cellular.Consumer Cellular
Date: 10/22/2024
Thank you for taking the time to let us know about your experience. Please contact us at the number above; our U.S. based customer service teams would like the opportunity to assist.Review fromAnnette C
Date: 10/21/2024
5 starsThe new phone was relatively easy to set up. Transfer from the old phone went smoothly.Consumer Cellular
Date: 10/22/2024
Thank you for your feedback; we are happy the set-up process on your new phone went smoothly. We look forward to providing service to you for many years to come!Review fromRyan B
Date: 10/21/2024
5 starsNew phone arrived with great instructions. Service was immediate. Service is good-calls and wifi.Consumer Cellular
Date: 10/22/2024
We are happy to hear that you are enjoying your new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromAL M
Date: 10/20/2024
1 starSince I started this service, I have been unable to log into my account without having to call these people. I have a valid ID and password however they redirect to a page where they will send me a code.They have/had an email option for the code, however EVERY time I get this message, email is UNAVAILABLE!Consumer Cellular
Date: 10/22/2024
Thank you for taking the time to let us know about your experience. Consumer Cellular takes the security of our customers very seriously. We do require the One-time Passcode to be sent to the customer's cellphone; this is to protect our customers and to ensure that only authorized users can access their accounts.Review fromRandolph T
Date: 10/20/2024
5 starsAs always Consumer Cellular did a wonderful job with the order process all the way to receiving my phoneConsumer Cellular
Date: 10/22/2024
Thank you for your feedback! We are happy to hear the order process went smoothly and your phone was delivered in a timely manner. Enjoy!Review fromTammi G
Date: 10/20/2024
1 starI paid for 1-2 day delivery and it took four days to get here. I would lluke a refund for the delivery charge.Consumer Cellular
Date: 10/22/2024
Thank you for taking the time to let us know about your experience. Please contact us at the number above; our U.S. based customer service teams would like the opportunity to assist with refunding the express shipping.Review fromCheryl M
Date: 10/20/2024
5 starsIve been wanting to switch for a while and finally did it. It was easy and I love the service so far.Consumer Cellular
Date: 10/22/2024
Welcome to Consumer Cellular! We are happy to hear the transfer process went smoothly; we truly care about our customers and want them to have the best experience, coverage and pricing. Our US-based customer service is always happy to assist. We look forward to providing service to you for many years to come. Thank you for your feedback!Review fromDorothy Henderson
Date: 10/20/2024
4 starsThe phone is okay and I think it's cute. However, it does not allow apps to be downloaded and that's what I needed. But I tried to call and get the Razor FLip in exchange.Consumer Cellular
Date: 10/22/2024
Thank you for taking the time to let us know about your experience. Please contact us at the number above; our U.S. based customer service teams would like the opportunity to assist.Dorothy Henderson
Date: 10/25/2024
I would love speak to someone about this but I know it will not change a thing. However if a person from Consumer Cellular who can satisfy my request calls me I will be very appreciative. My CC number is **SSN**
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