Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7,257 Customer Reviews
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Review fromGary M
Date: 11/20/2023
5 starsI received my new phone in good time. Setup and transfer were a breeze. I am most pleased with the service. I have been a Consumer Cellular customer for years and have never had a service problem. Thank you for the great work and great products.
Consumer Cellular
Date: 11/21/2023
We are happy to hear that you are enjoying your service and new phone. Our US-based customer service is always happy to assist. We are honored by your loyalty and look forward to providing service to you for many years to come!Review fromGlenn P
Date: 11/19/2023
5 starsMy phone was delivered quickly, and setup was very easy. **************** has been great to work with.Consumer Cellular
Date: 11/20/2023
Thank you for your feedback; we are happy your order was delivered quickly, and you are enjoying your phone; we look forward to providing service to you for many years to come! Our U.S.-based customer support is always happy to assist.Review fromWilliam G
Date: 11/19/2023
1 starConsumer Cellular keeps running the same boring commercial over and over like a broken record!They are spending thousands of dollars on TV commercials SO WHY DON'T THEY THINK OUTSIDE THE *** & HAVE THEIR MARKETING AGENCY MAKE SOME NEW COMMERCIALS INSTEAD OF BORING THE **** OUT OF US TV VIEWERS?Tell their stupid upper management to wake up and smell the coffee!!Consumer Cellular
Date: 11/20/2023
I apologize for any offense caused by our commercials, as that is certainly not our intent. We appreciate your feedback and have passed it along to our marketing team. Thank you!Review fromKenneth B
Date: 11/19/2023
5 starsReceived the order, and everything was fine. Have been with Consumer Cellular for several years, has been my only service.Consumer Cellular
Date: 11/20/2023
Thank you for your kind words! We are honored by your loyalty and look forward to providing service to you for many years to come!Review fromTom W
Date: 11/18/2023
1 star*****WARNING**** They are deceptive! This is a "post paid" service not a "prepaid" service. If you don't cancel they will bill you and you will be obligated to pay regardless.Review fromKandace H
Date: 11/18/2023
4 starsdelivery fine..i need to learn more about using all features of new phone.Consumer Cellular
Date: 11/19/2023
Thank you for your feedback; we are happy your phone was delivered quickly. Please contact our U.S.-based customer service and we will be happy to assist with your new phone.Review fromPatty L
Date: 11/18/2023
5 starsI was impressed with the phone customer support but very disappointed with the lack of knowledge in the Target that I went to for help.I love the *************** has been wonderful so farConsumer Cellular
Date: 11/19/2023
We are happy to hear that you are enjoying your service and new phone. Our US-based customer service is always happy to assist. Thank you for your feedback!Review fromJohn O
Date: 11/18/2023
2 starsConversion not easy. Need better instructions. Instructions tell you to put in simple card when Sim card is not neededConsumer Cellular
Date: 11/19/2023
Thank you for your feedback! We truly value feedback from our customers that could improve the value and the quality of our service offerings. Our U.S. based customer support is always happy to assist.Review fromWalter U
Date: 11/17/2023
1 starI called 7 times to cancel my phone service and they hung up on me every time I gave them the phone number.Still have more work to do.Consumer Cellular
Date: 11/18/2023
Thank you for your feedback. We are terribly sorry that your calls with customer support were being disconnected. We have canceled your account per your request. As we bill in arrears, there are final charges for service provided up until the date of cancellation. The final invoice will be sent to you shortly. Your phone number will be available to reactivate for 30 days. We really appreciate your business. We'd love to have you back in the future.Review fromTom B
Date: 11/17/2023
5 starsAwesome phone, love it!! Very easy to use and transfer information and apps from my old phone.Consumer Cellular
Date: 11/18/2023
We are happy you are enjoying your phone; thank you for your feedback! We look forward to providing service to you for many years to come!
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