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Business Profile

Mobile Phone Service

Consumer Cellular

Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see

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Consumer Cellular has 3 locations, listed below.

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    Customer Review Ratings

    4.27/5 stars

    Average of 7,351 Customer Reviews

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    Review Details

    • Review fromDaniel B

      Date: 11/19/2024

      3 stars
      I like apple phones. They work really well for me.

      Consumer Cellular

      Date: 11/23/2024

      We are so glad to hear that you like Apple phones! We think that they are pretty awesome, and we carry several iPhone options.
    • Review fromAlyssa S

      Date: 11/19/2024

      5 stars
      I like the phone and the service. It is was for me to make the decision of getting rid of the government phone.

      Consumer Cellular

      Date: 11/20/2024

      Welcome to Consumer Cellular! We truly care about our customers and want them to have the best experience, coverage and pricing. Our US-based customer service is always happy to assist. We look forward to providing service to you for many years to come. Thank you for your feedback!
    • Review fromLynn F

      Date: 11/19/2024

      5 stars
      Website was so easy to use! Made it so simple to do everything I needed to sign up.

      Consumer Cellular

      Date: 11/20/2024

      We are thrilled to hear signing up for service was quick and easy. Thank you for your feedback!
    • Review fromThomas S

      Date: 11/19/2024

      5 stars
      Thanks for fast superior service... Great product great price.. Enjoying everyday

      Consumer Cellular

      Date: 11/20/2024

      We are thrilled you are enjoying the service and pricing! Thank you for your feedback!
    • Review fromSteve R

      Date: 11/19/2024

      2 stars
      It surely seems like with the prominence of ***** and CC that transferring service from an old IPhone to a new one would be a no-brainer, done at an Apple store like with other major phone carriers. But no. And the process with CC was not smooth. But thanks to a great employee at the ********** store, who also hit snags with her own company, it happened.

      Consumer Cellular

      Date: 11/20/2024

      Thank you for your feedback! We are thrilled we were able to assist!
    • Review fromRobert L

      Date: 11/19/2024

      5 stars
      SO FAR SO GOOD, MY AUNT FINDS THE FLIP PHONE EASIER TO USE THAN THE OTHER PHONE SHE HAD TO HAVE, BUT REALIZED IT WAS A BIT MORE COMPLICATED.

      Consumer Cellular

      Date: 11/20/2024

      Thank you for your feedback! We are pleased your aunt is enjoying the flip phone; our U.S. Based customer support is always happy to assist.
    • Review fromJohn M

      Date: 11/19/2024

      5 stars
      I love CC. Always excellent customer service, great plans, and reliable products! ****

      Consumer Cellular

      Date: 11/20/2024

      We love hearing that! We do our best to ensure our customers have the best service, prices, and experience. We are honored by your loyalty and look forward to providing service to you for many years to come! Thank you for your feedback!
    • Review fromGary K

      Date: 11/19/2024

      5 stars
      Consumer Cellular delivers ******************* The website was easy to navigate, and answered my questions. I love the eSim capability on the phone. I was surprised how easy all my apps and settings changed over to the new ************** was on-time, and only took 2 days.I have been a loyal Consumer Cellular Customer for many years now, and many years to come!Thank you!

      Consumer Cellular

      Date: 11/20/2024

      We love hearing that! We do our best to ensure our customers have the best service, prices, and experience. We are honored by your loyalty and look forward to providing service to you for many years to come! Thank you for your feedback!
    • Review fromARIE H

      Date: 11/19/2024

      4 stars
      Slightly difficult to switch over from ***** I cannot say what exactly caused the issues I encountered to obtain service for both my ********** husbands phone. Right now we are experiencing another issue. There is no sound when we send & receive text messages from one another

      Consumer Cellular

      Date: 11/20/2024

      Thank you for taking the time to let us know about your experience. Please contact us at the number above; our U.S. based customer service teams would like the opportunity to assist.
    • Review fromCatherine Y

      Date: 11/19/2024

      4 stars
      Great value. Representative was patient and made process of switching providers easy.

      Consumer Cellular

      Date: 11/20/2024

      Thank you for your feedback; we are happy the transfer process went smoothly. We look forward to providing service to you for many years to come!

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