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Business Profile

Auto Appraiser

AutoLoss.com
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

4.46

Average of 156 Customer Reviews

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Review Details

  • M.D. B

    Date: 06/18/2024

    Ms. ****** was very deliberate in her evaluation of my claim and provided a detailed description of the step by step process, to go along with the professional independent appraisal. The insurance company initially offered only 10% of the Diminished Value of my 2023 ***** Ridgeline. After receiving the independent appraisal from AutoLoss, the Diminished Value was recalculated to cover 95% of the AutoLoss Appraisal. Amazing service and professional operation! I would not hesitate to use them again or recommend to others. ****************************, *******

  • Neal M

    Date: 06/11/2024

    Autoloss was very effective, steadfast, and knowledgeable about my claim and situation. I would recommend them if the insurance company is giving you the runaround about your claim.

  • Heather M

    Date: 06/01/2024

    I was told to file a DV claim and didnt know where to start. I called a few places that were not very impressive, but finally found ****** and felt very confident with what she had to say. I could tell she knew what she was doing and not only helped us write up an excellent very professional report but also gave us a user manual and all the tools to help us deal with the insurance companies. It was because of her I didnt completely lose my A** on the value of my car after I had been through the ringer trying to get it fixed. Thank you ******! I will only be recommending you. She is worth every *****!

  • Michael P

    Date: 05/31/2024

    100% FIVE STAR REVIEW. Staff was extremely knowledgable, helpful, and courteous. They were extremely prompt with responding to my call and emails. Guided me threw the process effortlessly. The value gained on the settlement was well worth the upfront cost. Thank you! Thank you! Thank you!

  • Kenyett M

    Date: 05/31/2024

    ****** at Autoloss was great in helping me recover more money for my 2022 ***** Accord that suffered severe structural damage. ****** was great from the start of the process to the end!!! I highly recommend her services and her company!!!

  • Lauren F

    Date: 05/30/2024

    ****** was awesome. The insurance company went from saying it wasn't covered to offering me over 5k.

  • Ariel R

    Date: 05/22/2024

    ****** was a pleasure to work with, everything was quick and efficient. Communication was excellent. I highly recommend! A++

  • Sandy C

    Date: 05/20/2024

    Pro: They legitimately provided an appraisal report, sent it to the insurance company, and negotiated a higher value for my totaled car. For the $550 I paid, I received a payout offer from the insurance company over $5000 higher, almost doubling their first offer. The appraisal service was worth it. Cons: 1) The customer service is very impersonal. They repeatedly didn't read emails I sent. I got replies where it was clear my previous email was barely skimmed. Much of what I said was ignored. Things I said on the phone were not remembered. This went on for days. My only recourse was to send terse one-sentence emails. It is clear to me that they are working very fast and not giving customers much individual attention. 2) Possibly committing fraud. Although it didn't cause a problem, the appraisal document they provided contained false statements saying that they had personally seen a number of details about my car, when I know they hadn't even seen photos. It seems like this business is following a formulaic process at as high a scale as they can manage.3) They pay for reviews. While I refused payment and they don't control the contents of my review, they pay for people to leave reviews. Read a few and you'll see patterns of formulaic positive reviews that seem fake, shallow positive reviews probably from real customers hoping to get paid, and detailed critical reviews like this one.

  • Barbara W

    Date: 05/17/2024

    They were professional, quick and supportive. I wa able to settle a claim in 2 weeks that I couldnt get settled in 4 months. Thank you.

  • Greg F

    Date: 05/17/2024

    ****** is amazing. Quickly received comprehensive appraisal and suggested amount to request for diminished value loss. I sent that to insurance company and immediately received a reasonable offer from them. I accepted offer and check is in the mail!

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