Complaints

This profile includes complaints for DiplomaSender.Com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

DiplomaSender.Com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  DiplomaSender.Com

  PO Box 722050 Norman, OK 73070-8557

• 

  DiplomaSender.Com

  2745 Broce Dr Norman, OK 73072-2404

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on vacation when I was sent an email to download a digital version of the diploma. I wanted to make sure it was correct, so I looked at it on my phone. Apparently once you view the diploma, you only have 2 days of access only. Once I got home I called them and they said they could not send me the document or the url link. I would have to pay again. Luckily I took a snapshot of it. Bad business practice. They just want more money....

  Business Response

  Date: 03/11/2024

  Once an email is sent from the server you have 30 days to access it. Once you access the email the link expires in 2 business days for security purposes. It does state this in the email you receive. "Make sure to download the documents for your records. For security purposes, the link will expire in 30 days, or 2 days after being accessed." We ask that you download the documents once you access them so you have access to the documents indefinitely. Once the access link is expired we are no longer able to resend the documents and a new document order will need to be placed. 

  Customer Answer

  Date: 03/13/2024

  
  Complaint: ********
  
  I am rejecting this response because their response is the exact problem with their service. They should state in their policy up front before ordering  that you'll only have two days to download the product/diploma one you click on  the link. A customer should have have at least 15 to 30 days to download or access it. Instead of 2 business days. In our case we were on a trip and my wife wanted to make sure it was correct, so she clicked on the url link. She took a snapshot of it at the time, so we still have what we ordered, but that is not the issue here. 

  Sincerely,
  
  *****************************************

• Initial Complaint

  Date:01/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the website, tried to process an order. It shot me back to the beginning so I proceeded to order once again and this time it did complete and about 10 minutes later it showed two orders. Their system had a glitch and I paid two times and I'm just asked $23 in return after I paid $46. The company was very unwilling to help me out. I understand if it was an error on my behalf but it was not.

  Business Response

  Date: 01/22/2024

  DiplomaSender policy is "once the product is sent from our server, you will no longer be eligible for a refund" You are able to view that here as well ***********************************************************;

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a diploma and transcript 11 business days ago and still haven't received it

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for transcripts July 2019 never attended school because of COVID during spring 2020 - reenrolling into school now and see that they never completed the sending of the transcripts. Contacted diplomasender was told that I am just out of my money and didn't get anything for the 17 dollars I sent them. Fraud. Want them to send my transcripts to the email *****************************

  Business Response

  Date: 08/11/2023

  Due to the time that has gone by since the original order and now, a new document order will need to be placed. 

  Customer Answer

  Date: 08/15/2023

  
  Complaint: ********
  
  I am rejecting this response because: either I need my money credited for a new order or refunded. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/05/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/27/23 I ordered my complimentary diploma and transcript to be sent to my address. Never received it, never got a tracking number, **** has no idea what happened to it.Diploma Sender never sent it. They have complaints all over the internet for doing this very thing. They are such a scummy company who should be put out of business.I want my diploma and my transcript that I was promised and I will not pay one cent for it.

  Business Response

  Date: 08/11/2023

  DiplomaSender is only able to resend your order if it has been returned to us or you have reported it missing with ***** To report the mail missing with ***** follow the steps here - **************************************************

  Customer Answer

  Date: 08/17/2023

  
  Complaint: ********
  
  I am rejecting this response because: I was never provided a tracking number because you never sent me the diploma. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get my diploma to start college. On the ** **** of education it states if I sign up for an account and verify my address that I will get a copy free of charge but that is not the case. You have to pay no matter what, they don't offer any free diplomas and don't honor what is said on the ** department of education website (screenshot enclosed). They are very rude and unprofessional.

  Business Response

  Date: 08/09/2023

  A free complimentary set is issued upon completion of the test, not once you set up an account. There is a fee associated with documents that is required to be paid at the time of order.

  Customer Answer

  Date: 08/09/2023

  
  Complaint: ********
  
  I am rejecting this response because: that is clearly not what it states on the ** board of education website. It says to create an account and verify it says nothing about your initial set. I got my diploma in ****, they didn't start working for ** till 2014 or 2017 I believe. I didn't recieve anything but my transcripts originally. I never received my diploma or anything else not transcripts. It's all about getting that money I tell ya. I bought my diploma because I needed it to start college but I do need my transcripts. I think they should have go give them to me free of charge.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/25/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed for my transcript and when I got it it was incorrect I called them within the hour of recieving it and was told it was going to be sent to IT and I should recieve a call by the end of the day I didnt so I called back again and was told a supervisor would get ahold of me by the end of the day they didnt and this is on Friday this is the second time a supervisor was suppose to contact me and they did not so meanwhile I payed for transcripts for my medical assisting diploma and there incorrect it says I took a few classes and the other classes listed I do not have credit for and I should have credit for all my classes seeing I got my diploma and I took them.

  Business Response

  Date: 06/26/2023

  Handled internally 

  Customer Answer

  Date: 06/28/2023

  
  Complaint: ********
  
  I am rejecting this response because: this has not been resolved still waiting to hear from manager regarding my transcripts being corrected 
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:06/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 6/22/2023, i ordered a copy of my diploma and transcript, that's fine and all. But i wanted a emailed version too, i go back to place another order just to find out its $40 to have it emailed. No other company would charge $40 to have it effortlessly emailed like this. Definitely taking advantage on people here, especially when it cost $20 per test. I appreciate the complimentary diploma and transcript, but paying $40 just to have it emailed is absurd.

  Business Response

  Date: 06/26/2023

  Upon completing the test you are awarded one free complimentary set. Any documentation needed after that complimentary set has been redeemed will have a fee associated with it.

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needed a copy of my GED transcript and GEDcertificate. Went online to board of education which then sent me to the site diplomasender.com. I ordered both my transcript and certificate to be sent to me through email. For ***** certificate and transcript it was a total cost of $40. In the mean time I received a copy that my employer had in my file The information on the one I received from diploma sender was incorrect info so I am asking for a refund at this time. Sending downloads of original and what I received from diplomasender also went to site to screen shot a receipt and could not obtain a copy of my receipt through diploma sender.

  Business Response

  Date: 04/04/2023

  Handled with the customer directly. 

  Customer Answer

  Date: 04/04/2023

   
  Complaint: ********
  
  I am rejecting this response because:  I don't understand if my original GED certificate that I received when I past my test would be different then the one sent from diploma sender you would think that both documents would have the exact same info on them so to me it is not a copy of my original GED certificate. Something just doesn't seem right.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/27/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a copy of my transcript for $15 from Diploma Sender on 9/02/2022. I had unfortunately missed the cut off for fall 2022 classes so I'm in the process of preparing for Fall 2023 and was relieved to know (or presume) I still had my transcript. Nowhere throughout communication during purchasing process was I told that my document had a small window of availability, but I still immediately attempted to download but while trying to do this on my phone an "error" kept appearing and I was prevented from taking a screenshot as well. I still believed that my transcript that I fully paid for would be accessible to me without the constraints of time limitation. But now - somehow, someway, Diploma Sender has managed to prevent my access to the email they sent to my own inbox with my document attached. I had it started and in my priority box. So I go to their website and I cannot get access to the official copy - I already bought. I need this document. If some (intentional or otherwise) glitch in your system prevents customers from downloading their transcripts during the time allowed (though customers aren't told about time limits) then it seems like a sneaky and underhanded way to force people to pay repeatedly for the same document. I shouldn't have pay now $30 for someone to send me an email. I need my transcript.

  Business Response

  Date: 04/03/2023

  In the email that is received it states "once link is accessed they have two days to download and save the document so they have access indefinitely. This is for security purposes and to ensure the constitutes information remains safe.  Each document does have a fee associated and will need to be paid at the time of every new order. 

  Customer Answer

  Date: 04/03/2023

  
  Complaint: ********
  
  I am rejecting this response because: This is information that I should have been made aware of prior to purchasing. Not only that, but the attachment was not able to download to my smart phone. Judging from what I've read, this is a common occurrence. Yet it was another issue kept from me as a consumer. Of course someone would download the attachment within 2 days - were they 1) made aware of the conditions and, 2) weren't relying on a smart phone as a means to do so when it's clear your documents are  not formatted for this. I should not have to pay twice for errors on your part. I need the transcript I purchased and wasnt able to receive in the way it was meant 

  
  Sincerely,
  
  *****************************