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DiplomaSender.Com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DiplomaSender.Com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 27 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $60 to have them send me a copy of my GED and my TRANSCRIPTS AND a VERIFICATION LETTER..but something doesn't sit right because there's no number to contact them I tried chatting with them but no luck.i talked to a couple people read complaints and I want my money back

      Business Response

      Date: 08/20/2024

      I see you were able to order successfully. Here is our guide for Document delivery: ************************************************************************************************************  As well as our refund policy  ****************************************************

    • Initial Complaint

      Date:06/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to use this site to get a copy of my diploma twice. Seeing as how it is the only option for me. I live in ** and every time I try to search how to get a copy of my diploma from WV its the only thing relevant that loads. I read VERY carefully. It states that you make the purchase and that it will send you your copy however you chose. I chose EMAIL each time I ordered it gave me a receipt and never sent the email. NVER it just said email on the website site! It never sent me an email to my ENAIL address! I MEVER GOT WHAT I PAIF FOR! All I got was a receipt. It wasnt available for 2 days or nothing like that. It wasnt even available for 10 minutes. I NEVER EVEN GOT 1.

      Business Response

      Date: 06/11/2024

      I see the document emailed to the school has been accessed. The documents sent to your email have not yet been accessed. If you are not seeing them in your inbox, I would advise to check your spam and junk folder. If you do not see the emails there please contact us. 

    • Initial Complaint

      Date:05/30/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my transcripts and diploma, they took money from my account twice but no order was ever processed.

      Business Response

      Date: 06/04/2024

      This was a known issue, that has since been resolved. All money should be back in the account. If it is not please contact us. 

    • Initial Complaint

      Date:03/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********

      I am rejecting this response because their response is the exact problem with their service. They should state in their policy up front before ordering  that you'll only have two days to download the product/diploma one you click on  the link. A customer should have have at least 15 to 30 days to download or access it. Instead of 2 business days. In our case we were on a trip and my wife wanted to make sure it was correct, so she clicked on the url link. She took a snapshot of it at the time, so we still have what we ordered, but that is not the issue here. 

      Sincerely,

      *****************************************

      Business Response

      Date: 03/11/2024

      Once an email is sent from the server you have 30 days to access it. Once you access the email the link expires in 2 business days for security purposes. It does state this in the email you receive. "Make sure to download the documents for your records. For security purposes, the link will expire in 30 days, or 2 days after being accessed." We ask that you download the documents once you access them so you have access to the documents indefinitely. Once the access link is expired we are no longer able to resend the documents and a new document order will need to be placed. 

    • Initial Complaint

      Date:01/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on the website, tried to process an order. It shot me back to the beginning so I proceeded to order once again and this time it did complete and about 10 minutes later it showed two orders. Their system had a glitch and I paid two times and I'm just asked $23 in return after I paid $46. The company was very unwilling to help me out. I understand if it was an error on my behalf but it was not.

      Business Response

      Date: 01/22/2024

      DiplomaSender policy is "once the product is sent from our server, you will no longer be eligible for a refund" You are able to view that here as well ***********************************************************;

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a diploma and transcript 11 business days ago and still haven't received it

    • Initial Complaint

      Date:08/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: ********

      I am rejecting this response because: either I need my money credited for a new order or refunded. 

      Sincerely,

      ***************************

      Business Response

      Date: 08/11/2023

      Due to the time that has gone by since the original order and now, a new document order will need to be placed. 

    • Initial Complaint

      Date:08/05/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: ********

      I am rejecting this response because: I was never provided a tracking number because you never sent me the diploma. 

      Sincerely,

      *****************************

      Business Response

      Date: 08/11/2023

      DiplomaSender is only able to resend your order if it has been returned to us or you have reported it missing with ***** To report the mail missing with ***** follow the steps here - **************************************************

    • Initial Complaint

      Date:08/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: ********

      I am rejecting this response because: that is clearly not what it states on the ** board of education website. It says to create an account and verify it says nothing about your initial set. I got my diploma in ****, they didn't start working for ** till 2014 or 2017 I believe. I didn't recieve anything but my transcripts originally. I never received my diploma or anything else not transcripts. It's all about getting that money I tell ya. I bought my diploma because I needed it to start college but I do need my transcripts. I think they should have go give them to me free of charge.

      Sincerely,

      ***********************

      Business Response

      Date: 08/09/2023

      A free complimentary set is issued upon completion of the test, not once you set up an account. There is a fee associated with documents that is required to be paid at the time of order.

    • Initial Complaint

      Date:06/25/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: ********

      I am rejecting this response because: this has not been resolved still waiting to hear from manager regarding my transcripts being corrected 

      Sincerely,

      ***************

      Business Response

      Date: 06/26/2023

      Handled internally 

    DiplomaSender.Com is NOT a BBB Accredited Business.

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