Complaints

This profile includes complaints for DiplomaSender.Com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DiplomaSender.Com

  PO Box 722050 Norman, OK 73070-8557

• 

  DiplomaSender.Com

  2745 Broce Dr Norman, OK 73072-2404

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a background investigator for a government agency that is charged with investigating people who apply for public trust positions. I have been trying to verify the authenticity of a GED certificate provided by a public trust candidate. There is simply no way to speak to someone about my issue. The site instructs you to use the AI generated customer service and support; however, it is impossible to get an agent unless you are the party who has taken the GED test. I will be filing a complaint with the Colorado Department of Education. As a third party vendor for a government agency, there should be ways to contact customer service relatively easily.

  Business Response

  Date: 10/22/2025

  We have a team designated to assist with these types of requests. You can reach your Third Party Support team by emailing ************************************
  The third party support team is not available by chat or callback and they are the only team able to assist you.

• Initial Complaint

  Date:10/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my GED on September 18th 2012. I never received a certificate or got a replacement certificate but the company is still trying to charge me $20 to receive a certificate or any transcripts

  Business Response

  Date: 10/15/2025

  You can review when DS partnered with your state at ******************************************************************
  
  If you passed after the date shown, you are awarded a complimentary diploma and transcript.

• Initial Complaint

  Date:09/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the order of my transcripts from the diploma sender when I went to click in the email. It said it gives 48 hours to download it when I click on the download link for the transcripts it said invalid I was never able to see or actually download my transcripts when I reached out to speak with somebody. I spoke to a lady named ******* and then I spoke to her boss. they were both very rude and did not help me at all. They proceeded to tell me that I did download it and that I should have them in my device. I explained that the link when I click download said invalid, I never received my transcripts she was rude and told me that there was nothing she can do about it. I think that the diploma sender is a scam as well.

  Business Response

  Date: 10/01/2025

  Access Codes for documents are available for 7 days after delivery, or 2 days after use. 
  
  If you are the record holder and the email order was NOT accessed, you can place a replacement order at no additional cost. If the email order was accessed and not downloaded properly, a new order would need to be placed. 
  
  A document can not be resent once the access code has expired.

  Customer Answer

  Date: 10/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  I was never able to access that email or that link. I never got a chance to download it and so basically you all took my money and didn’t give me my transcripts. I would like a new copy of my transcripts or a refund.
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:09/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 18th, 2025 I passed my GED at SPCC in North Carolina and ordered my diploma as well as my transcript which were complimentary from Diploma Sender, but I never received either. I contacted my post office because that is what I was told to do from the GED website and Diploma Sender which my post office was not able to locate the package in their system, it did not exist. Then when I had contacted Diploma Sender they said it had been too long and I needed to re-order which would mean I would need to pay for what was supposed to be complimentary.

  Business Response

  Date: 09/22/2025

  If it has been 14 days since your documents were shipped, and you believe they have been lost, report your mail as lost from bottom of any page under Resources then Missing Mail. Once you report the mail missing and retrieve the search ID, we add replacement documents to the account.  These replacement documents must be used within 45 days or they expire.

  Customer Answer

  Date: 09/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: There were never any replacements offered, I had to pay for them recently and haven't received those either.
  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed a copy of my GED records in order to obtain employment/attend an interview with the police department. In Missouri, the only way to obtain these records is to order it through Diploma Sender. When my records arrived, they had a typo- My middle name was listed as both my first and middle name. I immediately contacted customer service and asked for the corrected copy to be sent. They claimed I had to file a dispute, so I did. Four business days passed before they called to deny my dispute, claiming that I had verified the name prior to ordering. Both my on my receipt and website profile, the correct name is displayed. They refused to reply to additional customer service requests or appeals, claiming my only option is to order a new copy. This is clearly a scam. As they are the only way to obtain these records in my state, they are also a monopoly.

  Business Response

  Date: 09/05/2025

  Handled internally. Complimentary documents have been issued. 

  Customer Answer

  Date: 09/05/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  after emailing the Missouri Department of education, they arranged for complementary documents for me. Diploma Sender did NOT offer complementary documents. Also, I did not receive a letter of verification, though I did pay for one. The letter of verification is not included in my complementary documents from the state of Missouri. If I want to include a letter of verification with my complementary documents, it's a $20 charge. 
  

  I have been unable to reach customer service for Diploma Sender. On one occasion I requested a call and did not receive it. Twice I attempted to connect with a chat service agent and received no response until the page timed out after 15 minutes. Diploma Sender has done nothing to resolve this issue for me. 
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:09/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed and paid for an order and never received it. I have the email confirming that they got my order, the money was withdrawn from my bank account. I would be happy to forward that email. If you can provide me a way to do so.

  Customer Answer

  Date: 09/04/2025

  Hello. I have resolved the issue. They responded and delivered so no further action required. Thank you for your efforts. ***** *******.

  
  

• Initial Complaint

  Date:08/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After spending 20$ for the company to send an email containing my transcripts to my school I want to attend, they didn’t send them. Instead they sent them to me. Rather than fixing the problem and sending them to the school, they double down and say I have to order another one. What’s to say this one doesn’t get sent back to me again. Bad business and bad customer service. “Theresa” was the person on the chat that wouldn’t help me. You could tell she absolutely loves her job, as she just sent me pre-written generic responses and was incredibly rude instead of just fixing the problem. Order your transcripts from any other company if you can. This company is a rip off and a scam.

  Business Response

  Date: 08/06/2025

  It is the record holder's responsibility to verify their school's/employer's document requirements.
  
  The record holder may choose from the available documents, to be sent by email or USPS, directly to themselves or a school/employer.

  Customer Answer

  Date: 08/06/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they didn’t even try to fix the problem. 
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:07/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order to get both ged transcript and ged certification sent to an institution. The recipient contacted me that they only received one document instead of two. Contacted GED service, and they told me that they sent 2 document links in one email. I asked them how do you know they were really two links in one email. The lady "*******" said that she worked there for 5 years, she know how it works. This is not an acceptable answer. Software could be different from 5 years ago. And if their system doesn't get updated properly. A missing link could happen easily. Why should I trust their customer service said that "Oh, we are not going to make any mistake because I work here for 5 years. They apparently are rude and not customer centered and didn't fix my issue. I still need the document sent. They told me that I just need pay again. This means no customer service at all. Just send a one page doc costs 23 dollars. This is insane.

  Business Response

  Date: 07/22/2025

  Emails are sent immediately. If both documents are ordered, both the Diploma and Transcript will be included in the download documents link. Both documents need to be downloaded and saved to the device. Once the email is accessed, the link expires after 2 days for security purposes, so a new document order will need to be placed. 

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed my GED for the State of Ohio and was advised to contact DiplomaSender to request the diploma. I placed an order 3/10/2025 and paid 20.00 for the Letter of Verification. My receipt number is *******. This also included a complimentary High School Equivalence Diploma Reward and Transcript reward. I contacted USPS twice in the last, previous month indicating my order hasn’t been received. USPS has never responded. I contacted DiplomaSender via chat and was advised no refund could be given, they couldn’t resend the documents and my only option was a code from USPS to move forward. I need these documents to gain employment, that they were supposed to mail to me. Apparently from reviews, this is a known issue with this company, with documents never arriving. Please help.

  Business Response

  Date: 05/06/2025

  We advised to report the mail missing with US Postal Service. The step by step instructions are linked here: *********************************************. Once you provide us the search ID provided by the USPS we are able to add complimentary rewards to the account to resend the documents out once more. This needs to be done within 45 days of the time the order is originally placed. 

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/08/2025 Paid: $20.00 for a copy of the transcript.Stated: Unable to locate an academic record To dispute, I have to contact them via DiplomaSender.com, and there's no "contact us" button.I'm disputing because I received a copy of my college transcript from the same college on the same day. I applied to receive my GED/Adult *********** transcript from this company, which was recommended by the college web page. If you are trying to request a copy of your GED or Adult *********** Diploma then you must visit diplomasender.com. For Continuing Education (EMS, fire and police training courses, Certified Nursing Assistant, Phlebotomy, ****************** *******) you must contact ****** ***** at ************.

  Business Response

  Date: 04/10/2025

  Please review this article as it explains the process of the request you submitted. *********************************************************************************************
  If you received an Adult Diploma, the school will need to be contacted as that is not a document DS can provide.
  To contact us, you can click the chat box on DiplomaSender.com and follow the prompts to either start a live chat or request a callback. We are open from 8am-7pm EST.