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DiplomaSender.Com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DiplomaSender.Com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my ged diploma says sent but never came nd i have I have receipt.

      Business Response

      Date: 03/27/2023

      Test taker has not contacted us regarding his order. Document was sent on the 23rd making today the 2nd business day.. documents take approximately 7-10 business days to arrive. We did reach out to the test taker via phone to explain the process. 

    • Initial Complaint

      Date:02/27/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a copy of my GED. I tried to access it in my phone. It did not open. I was out of town and was not able to try again until I returned home 3 days later. I am now being told that I had 2 days to download it once I accessed it. I never accessed it. I sent a screenshot of my phone downloads, and I did not download it. They do not seem willing to send a new link and its been less than a week. Im clearly not trying to cause financial harm. I just need the diploma that I paid for a few days ago.

      Business Response

      Date: 02/28/2023

      Handled internally with the customer. No further action is necessary. 

      Customer Answer

      Date: 02/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the diploma sender to inform them my transcript was sent to the wrong address. They refused to send it to right address and the only way I can get my transcript is through them now I have to pay them another $15. That not fair and it is taking advantage of the consumer.

      Business Response

      Date: 01/04/2023

      Test Taker ordered document to email address on 12/14. Document was accessed. It states in our refund policy listed here: ***************************************************** " once the product is sent from our server, you will no longer be eligible for a refund. We verify the information multiple times as well as confirming with the Test Taker before placing the order. 

      Customer Answer

      Date: 01/05/2023


      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      ***** ***************************************************************************

      I reached out to DiplomaSender when I realize it was sent to wrong address. The rep on the phone did not enter the address correctly. I called back to verify and was told by the rep that they was sending the transcript to the right address. I had to call back a 3rd time because they did not send it. Thats when the rep on the phone said that they do not have a record of that call. But told me that all calls are recorded. The integrity of this company is bad. Not only did I loose $15 because of there mistake, they went up $5 on the transcript. But if I graduated after **** its free. Thats not fair just because I am older I have to pay?

    DiplomaSender.Com is NOT a BBB Accredited Business.

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