Business Profile

Security Systems Consultants

Securitas Technology Corp.

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Securitas Technology Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

99 total complaints in the last 3 years.
50 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged $561.79 to replace a door sensor for my home security alarm. It was a simple job that I e mailed Securitas in Feb 8 about their overcharge. I never got a reply. I have had multiple false alarms and the police have come to my place twice this year, the panel beeps in the middle of the night that the hall motion sensor is malfunctioning intermittently waking me up. I have spent hours on the phone with them being transferred between their customer service, monitoring and service departments. I have written several e mails telling them I want to cancel service, the first one November 28. They will not cancel l my service and continue to bill me for their monitoring service which I cancelled. I disconnected my alarm from its power and battery to stop the intermittent beeping and now they are sending me automated calls every day to tell me to check my system. Today I called their monitoring station again and they said they would put my system in test mode to stop the calls to check my system yet I’ve gotten another call from them to check my system just 2 hours later. Their gross incompetence, lack of communication within the company, over billing, and disregard for their customers needs to be reported to their higher management.
Business Response
Date: 01/02/2025
This account has been cancelled per the customer request and is being reviewed for any necessary credit.
Customer Answer
Date: 01/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:12/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have been trying to cancel this account for almost 1 year. We no longer have their security service. When this company changed from Stanley to Securitas their customer service was awful! I have completed every task that has been asked to cancel the account, I have all names and dates of who I have spoken with. I have been told to email *****************************, which I have done at least 3 times! Each rep. that I have talked to tells me that someone will get back to me…I HAVE HEARD NOTHING! Please help, we just want this account closed and to stop receiving bills.
Business Response
Date: 12/20/2024
The account has been cancelled per the Customer request.
Customer Answer
Date: 12/20/2024
The last payment we sent to Securitas was dated 12/20/23 in the amount of $339.73.
I am requesting confirmation from Securitas Technology that no other money is owed to Securitas Technology as of today, 12/20/2024.
Business Response
Date: 12/23/2024
This account has been cancelled per the customer request using the originally requested date.
Customer Answer
Date: 12/23/2024
I understand that Securitas Technology has cancelled said account. I would like confirmation from securitas technology that there are no payments pending or owed. Please confirm.
Initial Complaint
Date:12/05/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June 2024 I paid a 6 mo bill from Securitas for alarm monitoring (7/1/24 - 12/31/24). The bill was paid by check and mailed to ***** CH *****, Palatine, IL *****. On Aug 30, 2024 I canceled my security monitoring. I was told that I had to give Securitas 30 days notice. So, my alarm monitoring would end on Sept. 30, 2024. I am due $104.88 refund for the months of Oct, Nov, and Dec 2024, and this was acknowledged by Securitas. My account has been passed from one Securitas person to the next. I have emailed our "Service Cancellation Request Form" to various people several times. Now, my account is in the hands of ****** *********, ******************** Associate, **************. Although this is the phone number she gave us, when we call this number the phone is answered by a gentleman in **** that, while pleasant, doesn't seem to know where ****** is. I spoke with the gentleman in **** today 12/5/24, and he said our account was "clear," but he could not tell me if my refund was in process or if a refund request had even been submitted by a Securitas employee. A Securitas email dated Nov 1, 2024, states "no credit can be issued until a credit balance is open in your account." The gentleman I spoke with today in ******************** could not tell me if a "credit balance" has been issued. If I did not pay my bill, Securitas would have cut off my monitoring service. When I want a refund, Securitas cuts off contact! I
Business Response
Date: 12/17/2024
We are reviewing the information provided by the customer and will work with directly with them find a solution.
Customer Answer
Date: 12/17/2024
Thank you for your response.
We have been told numerous times by different people at Securitas that they were reviewing our account, including most recently December 10, that the retention team was reviewing our account, that the cancellation team was reviewing our account. We never get a response from the retention team or the cancellation team. We did not have a contract with Securitas, we provided the required 30 day notice of cancellation as required. It has been 107 days since we provided the notice of cancellation and 77 days since our service was cancelled.
Customer Answer
Date: 12/17/2024
We received a response from Securitas this morning. (See below)We will be sending them the information they have requested.
Hi *******,
Ill be submitting the refund request now. Ive attached a document for you to fill out and send back to me so I can finalize it.
Apologies for the delay in getting back to youweve been handling a high volume of requests.
Let me know if you have any questions!
Initial Complaint
Date:11/22/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am having difficulty cancelling my security monitoring services with this company. I first notified them on November 8, 2023 by phone and asked to have my services discontinued. I was given the cancellation reference number ********. I then had a new wireless security system installed by a different company. I no longer needed the services of Securitas.
I have received three recurring invoices from Securitas for continuation of monitoring services through 03/31/2025.
I reached out to Securitas by phone and email on 03/21/2024. I was told that my account was still active. Asked them again to correct this situation. No response back.
On 05/03/2024, I called again and talked to a representative and also emailed her. She said that my account was still active and that she would relay the message to the correct department. I never received a reply back.
In September, I received the third invoice and called Securitas to check on the status of my account and was told it was still active and had not been cancelled.
On 10/22/2024, I called Securitas to check on the status and was told it was being taken care of and someone would call me back. No one ever called.
In early November, (no date on letter), I received a past due letter for the total of all three invoices. I am unable to reach anyone from the Collections Department by the phone number given. I have tried many times. Today I called again and was able to leave a message.
I am totally disgusted and frustrated with this company and their service. I do not want to be billed for a service that I thought and was told was cancelled in November of 2023.
Business Response
Date: 12/03/2024
This account has been cancelled per the customer request.
Customer Answer
Date: 12/09/2024
[[BBB transcription via email]]

This email is to notify you of my response to the message from Securitas Technology Corp. regarding the complaint ID ******** that I submitted.

I am not satisfied with their brief response. I would like more information from them before you close this case. I would like to know if they backdated my cancellation effective on November 8, 2023 when I first contacted them.

I also want them to confirm the total amount of $717.06 that they say I owe will be removed from my records.

Thank you for your assistance.
Business Response
Date: 12/09/2024
we have contacted the customer to provide answers to their additional inquiries and will continue to work directly with them.
Customer Answer
Date: 12/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:11/13/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In April of 2023, I was approached in my convenience store to switch security companies. ***** ********** worked for Anchor Security at the time. It would be a cellular system and seemed like a good idea. (although I was verbally told I would not be in a contract – I did sign a contract that locked me in…. not really a big deal as I wanted the service) My service went in and I didn’t think much more about it, until July 2024. We had an incident in the store that required the Panic button be pressed. About 10 minutes later the landline rang, and it was the monitoring company saying, “you pressed your panic button?” Not the service I was told I had, not helpful to myself or my staff. I did contact Anchor and they told me they fixed it… but I can’t test it.. If I push the button and its not an emergency I could be charged. Then in October I had the front door of the store smashed through the night… the security company did not respond at all, I have been in contact with the security company… all they will say is You don’t have a panic button!! I have contacted Securitas 4 times now, I've been told I would receive a call from their loyalty department... did not happen, so I called back, I was told that I would receive a call from a manager, that did not happen. Then I called back and was told that I am covered... however, the 2 times I required my system it failed me. The staff are very rude and not helpful. They keep saying I don't have a panic button... I pointed out that there is a disconnect between what i have and what is showing... again no help. I called back again the next day and was told they won't let me speak to a supervisor and then hung up on me. I am looking for help as I am paying $62.09 and am not protected.
Business Response
Date: 11/18/2024
This has been forwarded to the correct team and they will work directly with the customer to reach resolution
Customer Answer
Date: 11/22/2024
I received an email from Securitas with an offer, I have reached out to them 3 times (by phone call and by email). I would have been open to discussing their offer... with some changes... but they won't even speak to me. So I would stand firm on asking to be released from my contract.. they have breached the contract they have with me and their customer service is terrible.
Thanks,
*****
Business Response
Date: 11/27/2024
We are currently corresponding with the customer as of right now, we are sending a new offer shortly
Initial Complaint
Date:11/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was rear ended by one of their employees on 10/15/2024 in a company vehicle. When the driver came to my window he stated "sorry I either hit you or get hit from behind." I was at a total stop on I10 when he hit me from the back causing everything in the car to fly forward. Me and my twin toddlers where in the car. I am 13 weeks pregnant with twins again and am high risk. I have filed an insurance claim with the company but have not had any resolution. I also called the company, they took the information and said I'd be called back but I have not. I have missed 3 days of work due to pain from this accident. I am still having lots of pain all over and cramping. My car has minor damage and still drives but I would like it to get fixed . The driver refused to provide his drivers license. He reluctantly provided a screen with insurance information. He said he was going to report the accident to DPS due to his car needing to be towed but I have not had any response anywhere as far as a follow up. I am unable to pay for my car to be fixed due to the damages caused by the driver. Me and my kids are still very scared to even drive on the freeway right now. They are scared to get in the car, they show signs of being in pain and sore and are really irritable. I will be filing a report with DPS this afternoon.
Business Response
Date: 11/18/2024
This has been received and we will work directly with the customer to reach a resolution.
Initial Complaint
Date:11/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to cancel my service for almost a year. I dont even have the equipment from this company anymore. I have spoken to no less than 4 people and have been told that they are fixing the issue. I have now received a notice that my account is over due by $569.50. I dont owe this money and need this account cancelled.
Business Response
Date: 11/18/2024
This account has been cancelled and credited per customer request.
Initial Complaint
Date:11/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called due to system not working, technician confirmed that the system hadn't been working for months and couldn't be fixed without full (and costly) replacement. I cancelled the service after having them for many years. I was not made aware of the service call cost, and also sent an email noting that the system apparently hadn't been working for many months. I then received additional billing for the month of Oct - when I no longer even had their equipment! They said they would continue to charge until the account was fully paid. They showed unpaid monthly amounts, which I proved payments on all but one. I paid them over $500 just to stop the monthly billing and asked them to look at the monthly confirmations and then refund my money for the months I paid (I provided confirmation numbers). For over a month, I've heard nothing. They've simply taken my money and have not contacted me to return my overpayments nor address the fact that there was a service charge (which I also paid), along with a non working system for many months. I can provide all emails that were exchanged and confirmation numbers. I appreciate any help you can provide.
Business Response
Date: 11/14/2024
This request has been received and will be reviewed by the appropriate teams we will work with directly with the customer to reach resolution.
Initial Complaint
Date:10/22/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We originally had service with Stanley Security at a Commercial Building we owned.
We sold the building in Dec 2021 at which time we canceled the service.
The company is now Securitas Technology which continues to send us invoices.
Repeated requests to cancel the service and discontinue the invoicing have gone unanswered.
Repeated requests for a copy of the service agreement have gone unanswered.
Business Response
Date: 10/29/2024
To whom it may concern,
this consumer
****** ********
**** ****** **** **
***** ******** ** *****
Daytime Phone* ***** ********
E-mail: **********************

is an USA client, we are Securitas Technology from canada, this should be adressed to a company near Saint-Charles MO.

Kind regards,
*******
Claims and investigations coordinator | Securitas
Technology
***** ***** ** ***** ********* ******* *** ***
O : * *** ******** ** ********************************
***************************** * *****************************
Business Response
Date: 06/30/2025
The account has been canceled according to the customer's request and the pending balance will be written off.
Initial Complaint
Date:10/15/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They did answer only one time each and man name *****, and a woman named *****. I have tried to call again, but no one has answered the numbers they have given me . The woman ***** told me that ***** was to call me Wednesday or Thursday of last week to correct the problem that I have been having with the company, but he did not call either of those days, and has not called. My Phone: ************. my Caption line is ************.I have continued to call them however I just get an answering machine. The last bill I got from them, their address is out of Fishers, IN, ******************
Business Response
Date: 10/29/2024
to whom it may concern,
***** ******
****************
***********, CA 93454
Daytime Phone: **************
Evening Phone: **************
E-mail: ************************
this complaint must be sent to Securitas Technology in the *** they will be able to access all the client information and help with the complaint.
Kind regards,
*******
Claims and investigations coordinator | Securitas Technology
8125, boul. du Golf, Montral, Qubec, H1J 0B2
O : ************** @: ***********************************************************************

********************************************************** | **********************************************************

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This business has 1 alert

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Securitas Technology Corp. is NOT a BBB Accredited Business.