Business Profile

Security Systems Consultants

Securitas Technology Corp.

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Securitas Technology Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

75 total complaints in the last 3 years.
38 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sales man came to my door convinced me there system was better than Telus even new when my contract was up said theirs was cheaper and being a widow on a widow on in pension I said ok was set up in two hours by that night I had time to think and sent an email cancelling been fighting for 4 months sent everything to them by registered mail have not heard anything my daughter tried helping but did not answer her calls or emails I also told them I could not open the pdf file that had the contract by time I got it it was to late to fill the cancellation form and send by registered mail can I cancel there payments when they start in December I am still paying Telus till then when theirs starts it’s 10.00 more I saved copies of what I sent the company if you would like them sincerely ****** *******
Business Response
Date: 10/07/2024
This customer request has been sent to our Canadian Team to investigate and respond to, they will reach out to the customer directly to resolve.
Customer Answer
Date: 10/07/2024
Could not see business response just would like them to honour my request to cancell
Initial Complaint
Date:09/19/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to cancel my service with Securitas Technology since July 15th, 2024. I e-mailed on July 15th, I received a response on July 26th, said someone was going to contact me, never did. I called again, they don t answer !! Then as I am dismantling my alarm system, they call wondering what was happening. I then explained that my service was cancelled on July 15th for August 1st. They had no record of it ! Wow ! no communication. I then call again a few days later and got someone (Operator ***) who actually gives me a name ****** ***** and says she received my case on September 3rd !! Are you kidding me ! 1 month and a half later ? He then gives me the e-mail address ************************** to contact and I ve been trying to e-mail since September 9th with yet again no response. In the meantime I receive another bill for September ?? I call again and again nobody answers ! I want my refund !!! I started with Stanley Security which had great Customer Service to now this....Securitas. All I want to do is cancel so I can move on.
Business Response
Date: 10/07/2024
This customer request has been sent to our Canadian Team to investigate and respond to, they will reach out to the customer directly to resolve.
Customer Answer
Date: 10/07/2024
I am rejecting this response because: No one ever contacted me or responded to my e-mails. Finally after 3 months, this issue was resolved just this morning. I called again this morning, seeing I received again another bill for the month of October, which the service was cancelled on August 1st, 2024. *********** **** was nice enough to do the cancellation on the phone with me without having someone call me back or e-mail me. I was satisfied with ***********, but not with Securitas Technology as I have had a bad experience with this Company since trying to cancel on July 15th, 2024.
Initial Complaint
Date:09/10/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My home security contract (originally through ******* security who were bought out by Securitas) expired in early 2024. I decided to cancel my account with ********************** due to high monthly fees and poor customer service. On August 22nd I phoned ********************** to cancel my services and after waiting on hold for almost 30 minutes was told by the representative (*******) that no one was working in the cancellation department. I asked to speak to a supervisor because I wanted to cancel my services immediately, he gave me an extension number I had to call to speak to a manager (extension ****). After another 30 minutes on hold I got through and was told by this person that he was not a manager, that the cancellation department was not available but he would send my contact information to a supervisor and someone would contact me before the end of the business day. No one ever called me back. Later that day I sent an email to Securitas ******************************** informing them that I was cancelling my services effective August 22nd and explaining that I had called them that day as well. Since August 22nd I have sent a further 5 emails and have not gotten a single *********** security system was uninstalled on August 23rd, but they sent me a bill of $56.09 for the period of August 25th to September 25th. I want someone from the company to allow me to cancel my services. I am not under contract and have not used/accessed their system since August 22nd.
Business Response
Date: 09/17/2024
This request has been provided to our Canadian team in order to provide a solution.
Customer Answer
Date: 09/17/2024
I am rejecting this response because:
Their response states that they are submitting my complaint to the Canadian business team.
I called and emailed them on August 22nd and have had no response from them since then, so them submitting a complaint when I have been waiting almost a month for a response already does not resolve my issue.
Business Response
Date: 10/07/2024
I have followed up with the Canadian team to ensure that they have spoken with the customer and completed their request.
Initial Complaint
Date:08/23/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to cancel my service with Securitas Technology for over two weeks. No response from phone calls, emails, etc. I am a seninor citizen and do not want to keep paying for securiy monitoring when my system is not even workin. No contract as I am residential customer that was grandfathered in . Started with Honeywell sold to Stanley Security and now Securitas.

All I want to do is cancel so I can move on. What is wrong with this place? They need to be shut down!
Business Response
Date: 09/03/2024
Communication has been sent to the customer via email and we will be reaching out via phone today.
Initial Complaint
Date:08/01/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to cancel my contract with Securitas Technology now for 3 months and not only have I not received confirmation, but they also keep sending me bills. I have filled out their online form, i sent them a letter via mail, and i have tried to call (without getting past being on hold). Can you please help me to get their service cancelled? Their monthly bill is approximately $70/month
Business Response
Date: 08/02/2024
This has been reviewed and we are working directly with the customer to resolve.
Customer Answer
Date: 08/08/2024
I am rejecting this response because: Although Securitas very promptly sent me an email telling me they would handle this, nothing has happened. Their message asked me which address we wanted to cancel (we have their services at two addresses) and I told them that I wanted to cancel both and to please send me a closing statement so that I would know how much I owe in order to complete the cancellation. I never received any response - and, since that time, have received calls from their alarm center telling me that our alarm is offline (because I unplugged it). I would like to have this company close our account and send me a verification that it is closed.

Business Response
Date: 08/09/2024
The customer request is being processed and results will be communicated to the customer as soon as complete.
Initial Complaint
Date:07/17/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We changed our home security monitoring to a new company. After several attempts we have been unable to cancel our previous monitoring company by phone, mail and email. For over 3 months we have been trying to get Securitas to cancel our service. Their monitoring equipment is no longer in use at our residence, and we believe it was not being monitored for a long time. The new company told us there was no way that it was being monitored since it was so outdated and we were paying over 30.00 per month.
We keep getting bills from Securitas and they do not respond to emails. Their phone number has a recorded message that the wait times are in hours.
Business Response
Date: 07/18/2024
Thank you for the communication. We are in contact with the customer and will provide an updated resolutions directly. We will consider the matter with BBB acknowledged but closed.
Customer Answer
Date: 07/22/2024
I am rejecting this response because:
I have not received any confirmation from Securitas that our services have been cancelled per my request.

***** ******

Business Response
Date: 08/02/2024
This account has been cancelled per the customer request and all open invoice generated after the initial request date have been cleared from the account.
Customer Answer
Date: 08/03/2024
Dear BBB,
Regarding my complaint. I found an email address for the CEO of Securitas and sent an email addressing my issue. He replied to me and since then, I have received an email confirming cancellation of my service with Securitas.
I do not believe I should have had to contact the CEO to resolve this issue. I believe that since buying out my original service provider, Alarmgard, Securitas did not act on good faith towards these acquired customers. Never at any time was I contacted about testing or upgrading my equipment, nor was I provided any online access to my account or anyway to contact a service department.
I know I am probably not alone in this matter. I hope you will forward mine and any other complaints to the WA State AG office.
Thank you
Initial Complaint
Date:07/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We requested termination of services via the online termination link on April 11th 2024. We have since had another company take over both security services for our school--putting in a new system. We are continuing to receive bills from Securitas for a service that is no longer active at our school and we also receive emergent calls from Securitas about one of our emergency contact buttons not being online. We have e-mailed, called, etc attempting to resolve this issue since April, but no one has responded.
Business Response
Date: 07/10/2024
Thank you for the communication. We are in contact with the customer and will provide an updated resolutions directly. We will consider the matter with BBB acknowledged but closed.
Initial Complaint
Date:07/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer of Stanley Security for 30 years and they sold out to Securitas Security within the last year. I had 2 windows replaced and ask fo a service call to connect them to my security system. They sent out a service man who failed to bring along a $24.00 part to do the job even though they knew my security system. They are trying to charge me $460.33 for the service, who was here for forty six minutes, according to their records,even though he did nothing. Two weeks later they sent another service man who did they proper job and they are charging me
$579.62, and he was here for one hour and forty six minutes. Their service rates are far above what Stanley use to charge, but I understand I must pay for the second service man's visit, AND I DID. It took them over 4 months to bill me for the first service call and almost the as long for the second service call. I have called them twice and they took my complaint both times and said they gave my information to the billing dept. and gave an e-mail address. I tried three times to contact the billing dept. but they refuse to respond to me. I tried their corporate office but have had no luck their as well.
That is why I am contacting You to let you know the problem I am having with this Company. They are trying to charge me a service call that is not only unfair, but incorrect.
Business Response
Date: 07/09/2024
Good Evening *** *******,
We will have a team member from our Client Retention Team connect with you on this issue. I will authorize a cancellation of the amount of $460.33 for the initial charge for installation of sensors for the two new windows. Please allow 3-5 business days for our team to connect with you. They will provide timing and process on how this will be resolved.
Best,
***** *
Customer Answer
Date: 07/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:06/25/2024
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I got notices that our alarm panel was not communicating with Securitas' system. We had a repair person come out and look at it. It was determined that we needed a new cellular LTE communicator installed as well as a software update performed on the alarm panel. The repair person ordered a device that was needed to install the software update. He returned a few days later to do the software update and apparently ordered the wrong part which erased our entire alarm system; we had no alarm for several days due to this. He returned a third time with the "right" part but still could not update the software. As such, he called in a supervisor who was able to get the alarm working again but none of our door alarms work now. We never received an invoice and our credit card on file for our monthly monitoring was auto charged $1,734.65. We reached out to Securitas to discuss this issue and a district manager approved writing off all but 1 hour of labor. We have been reaching out to Securitas for nearly 2 months still waiting for our refund of over $1,200. This is the worst company I have ever worked with
Business Response
Date: 06/28/2024
Thank you for the communication. We are in contact with the customer and will provide an updated resolutions directly.
Customer Answer
Date: 07/11/2024
I have not received a satisfactory resolution from the company. They merely replied that they are looking in to it. It has been almost 3 months since they agreed to refund our money
Business Response
Date: 07/18/2024
Good Afternoon. Thank you for providing this information. I will have our Retention Team Lead work on this and provide a response back within 5 business days. Thank you.
Customer Answer
Date: 07/18/2024
I am rejecting this response because: this has been going on for 3 months even after Securitas provided written approval of the refund. Every time I lodge a complaint, all I receive is a message that its being looked at further and to await another response; that response and a resolution never comes. Why must there be an approval to the approval? The Senior Claims agent who responded to me now has even ghosted me for 3 weeks. I WILL NOT accept any further delays and will file suit if the money is not credited back to our credit card in full by July 19, 2024. This is simply ridiculous
Initial Complaint
Date:06/24/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since Feb 13th ‘24 I have been attempting to obtain a new Medic Alert Call Button to replace the one I have been using since signing a Contract with Capitol Security, Edmonton AB, Oct 2019. To date, I have called the *********** office on eight other occasions, always being bounced around from one dept. to another and left on hold, - plus sending two e.mails, all to absolutely no avail. The actual security system does work and I do receive alerts to this effect each day.To date, fortunately, I have had no need of medical assistance and since the Security Monitor sits on my kitchen counter, should one arise, reaching it may not be an option. I usually wear my button around my neck 24/7. As a senior and living alone, I depend on this for some peace of mind. Hence, on April 15th ‘24, I requested a Stop Payment Order at my local Summerland Credit Union. I have paid each month 41.99 for this service since signing the Contract Oct.2019. I did receive an Invoice 2weeks ago for the May arrears plus June payment totalling 93.98. This came from the above mentioned address in Montreal and was acknowledged immediately with a brief update on the reason for my lapse in payment. I also mentioned that until this issue is resolved, no more such payments would be forthcoming. To date I have received no further communication from Securitas .I must add that the Invoice shows billing for front and back door protection, smoke detector, plus medical pendant and key fob. The pendant is useless now since the lanyard broke from the button and cannot be re-attached. Carrying this in a pocket etc is not a safe option. No other monies have been paid.
Business Response
Date: 06/24/2024
This has been forwarded to the Canadian team to review and provide resolution to the customer.
Customer Answer
Date: 07/08/2024
[[BBB transcription via email]]

Please accept my apologies for the lateness in sending this latest development re my complaint. See photo from Securitas and, hopefully, you will be able to read my notes written there. To date, I have had no call as promised, have no new Medical Pendant, neither of which I expected since this is the way this Company performs. No doubt the latest Invoice from “collections” is meant to intimidate. Paying the monthly fee for the service provided since signing of Contract in 2019 has never been and still is not an issue, but since mid Feb. 2024 when this problem began, I have actually been paying for that which I do not have, being a security pendant and I suspect it is safe to say that Securitas does not provide Medical Security.

I am most appreciative of the help coming from your BBB and trust that together, we will be able to resolve this problem, eventually.

Thank you for your time and attention to this matter, M

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This business has 1 alert

Complaints

Customer Complaints Summary

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Securitas Technology Corp. is NOT a BBB Accredited Business.