Complaints

This profile includes complaints for Securitas Technology Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Securitas Technology Corp. has 74 locations, listed below.

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  Securitas Technology Corp.

  3800 Tabs Dr Uniontown, OH 44685-9564

• 

  Securitas Technology Corp.

  10-B Roessler Rd Woburn, MA 01801

• 

  Securitas Technology Corporation

  50 Akerley Boulevard Dartmouth, NS B3B 1R8

• 

  Securitas Technology Corp

  100 - 15 Marmac Dr Etobicoke, ON M9W 1E7

• 

  Securitas Technology Corporation

  3 Westchester Plz Elmsford, NY 10523

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not had a functioning residential security system since Aug 2024 (confirmed by the Service technician). We first noticed an issue in November since we work from home and don't often set the alarm. I called and had a tech come out. We were told that a simple transformer was the problem, it was ordered, and then we never heard anything for a few weeks. I called and found out that the tech had left the company and they had the part - of which someone else came to install - only here for 10 minutes. The system would not power on. We were then told to order a new panel on our own as it would be cheaper. I ordered one and installed it, and the system still did not work. The tech then came out on 1/16, 1/17, 1/22, and 1/27. Each time trying something different, but not knowing what the problem was. During the 1/22/25 visit, he brought another tech out and after some problem solving, they were able to get the old panel powered, and said it was a cellular card issue. They ordered a new one. On 1/27 they came out to install a new one, and it still did not work. I told the tech to remove the card and I was not sure what I should do next, since he told me that the solution was then to re-order a new panel. I was never given estimates, informed of cost, nor authorized any repairs. I have also been in contact with ***** ********* of which I have a very detailed e-mail chain for the past 2 months. In which I have shared my concerns, asked multiple times to escalate to a supervisor (of which she says someone named *** will contact me and never does). I am happy to share the entire email chain. In which I was pormised a credit of $165.33. Today I received a bill for 1,074.89, no credit of which I was promised in the email, and they still have not responded to my request to cancel service. This company has left us without a working security system, no fire protection, and wants to charge us an exorbitant amount for repairs that were never authorized or worked.

• Initial Complaint

  Date:02/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with Securitas Technology for the past 6 months regarding my security system. My door lock was broken , I called them on Aug / 28 wanting a technician to come and look at it. They sent him out in Oct and he said lock needed to be replaced. He returned in November but with the wrong lock. He bypassed the system and said he would order the correct one. I have ever since been trying to deal with this company yo get the proper lock so I can use it with my security system by they constantly give me the run around. I have gone as far wanting to cancel my account with them and they have said if I do I will have to pay for the remainder of the contract. This company has taken over from another company . I did not agree to any contract as the previous one was open contract. I am wondering what my rights are . I do not want to be with this company anymore and feel I should not have to pay for something that I did not agree to. Your advise would greatly appreciated.

  Business Response

  Date: 03/05/2025

  We are trying to contact the customer find a mutual solution, we've been speaking by phone and a final resolution should be made by next week.

   

  kind regards

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Impossible to cancel service for malfunctioning equipment. Have been trying since March 2024. Got a bill for $517 to remove their equipment. The major equipment is from another business, installed by the previous owner of the home. Charges keep accruing in spite of phone calls. Evidently I have to send snail mail to cancel = in 30-60 days after receipt. Predatory business practices.

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid this invoice in August 2024 to cover Security system monitoring services from September 1 2024 -February 28,2025. In September I was told by a Securitas employee that they had never received a signal from our system and they weren't sure that our home was even monitored by them. We had previously been monitored by ******* Security, who sold their accounts to Securitas. I immediately wrote them (Securitas) to cancel my service and refund my payment. They set my cancellation date at Oct 1, 2024. Since then I have made multiple attempts to call my "account manager" who never returns my calls, and anyone I talk to at Securitas has failed to follow up with my refund. I have sent 10-15 emails and never receive a response. This company is horrible, I would never trust them to "protect" my home.

  Business Response

  Date: 06/19/2025

  I emailed the customer asking for their ACH information so we can send a refund. 

  Customer Answer

  Date: 06/27/2025

  I am opposed to the idea that I must send my personal ach banking information to a company that I really don't trust. Its taken months for them to respond, thanks solely to your intervention.  I requested that they send me a refund check, rather than making an ach deposit into my checking account.  My bank advised me against giving out my ach information.  We paid the last invoice via our Visa credit card.  Its very hard to believe that they can't issue me a refund via company check, or back to my credit card.

   

  Business Response

  Date: 07/01/2025

  The only way we are authorized to provide refunds is through ACH. 

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This message is regarding my problems with the Securitas company. my household has had the monitoring security system for approximately 8 years. Originally is was called Fluent, then Stanley , now Securitas. Last June 2024 we called to get assistance with changing the PAD agreement into my name and to fix the cameras as they stopped working again and currently don't work. Every time we called we were put on hold for hrs. Most of the time (after close to an hr )the phone would go dead and loose connection on their end. When we were able to speak to some one they said some one locally would come to the house and fix the problem and that we would be charged. We have spent well over 20 hrs on the phone trying to resolve this issues with no luck at all. They said that they could not fix the issues remotely. This went on for months. The company offered 3 months free and said if we were still not happy we could close out the account with no penalty. All this time having troubles with their system they wanted to charge my bank account other than the 3 free months. WE have politely asked to cancel the contract and asked them to remove all equipment from our home, still not resolved and equipment not removed from the home. I have received a letter in the mail from their collections department saying that I owe them $2261.07. All we have asked for is good quality customer service and communication. No body from the company ever phones, emails or follows up with the problem, and for them to not charge my bank account when the system is down. I have since filled out the cancellation form and closed out my bank account. I refuse to pay for no service or communication in any way. I own a small business and have raised a family and paid all my bills and mortgage from my supporting my own customers by good Communication and quality service. This Securitas company seems to think rules do not apply to them. I have uploaded some emails, cancellation form and collections letter

  Customer Answer

  Date: 02/11/2025

  Trying to add attachments

  Business Response

  Date: 02/26/2025

  We are currently in contact with both parties Mr. ***** and Ms. ***** in order to reach an agreement, as soon as we get any answer we will give an update.

• Initial Complaint

  Date:01/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invoice from this company Securitas Technology for a service I did not request nor did they perform. I had this company back in 2021, since November 2021 I have not heard from this company and have not signed a contract with them or have any dealings with them. I had used them and after no contact with them, I hired a new security system who installed their system in my house and who I have a contract with. On 1/08/2025 for the first time in 4 years I got a call that my alarm system was going off and there was an intrusion alarm going off. There was no alarm going off and then a man from this company showed up to my home, inspected my system and said he can't touch it because its ADT. I asked him who he was and why he was in my home. He said I had a contract with them but they have failed to provide any contract that I have with them and now got charged $205.00 for this man showing up to my home. This company is a fraudulent company that extorts elderly people. I contacted them and said if there is any contract with them it needs to be cancelled immediately. I had my attorney send them a letter and they refuse to cancel this contract that does not even exist and now got this invoice.

  Business Response

  Date: 02/07/2025

  The account has been cancelled per the customer request and the service invoice is being reviewed.

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father (93 y.o.) recently passed away.I called the company that installed his security system to have it canceled. I was told he was no longer a customer. After some investigating I discovered a contract he had signed in 2022 at the door for some company called Securitas. Apparently a man showed up at his door, told him it was the same company he was with just changed names and got my (then) 90 year old father ******** is his 2nd language) to sign a 5 year contract that is binding even in death!!!The old console has not been replaced since 2000. They want me to pay $500 to get out of this ****** explotive contract. I am furious that they took advantage of a 90 year old man with a pressure sale at the front door.Please help me out of the explotive unjust contract.

  Business Response

  Date: 02/07/2025

  We have reached out to the customer to gather additional information to allow us to review and resolve this request.

• Initial Complaint

  Date:01/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have cancelled our home alarm monitoring contract with Securitas Technology corporation effective December 12, 2024. Since that time we have received multiple alarm monitoring calls stating "there has been a loss of RF communication" from Securitas Technology. Each time we have spoken to their dispatcher and told them that we no longer have an account with them but in spite of multiple calls, it has never been rectified. All that is done is that they put a 2 week block on alarm communications and after that we start receiving the alarm calls again from Securitas. We would like to have them take our information out of their system and stop bothering us with their alarm calls.

  Business Response

  Date: 01/24/2025

  This account has been cancelled per the customer request

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked to a regional customer service rep asking why the contract is stating that I have fire monitoring. She said yes I do have the coverage. I have called back to talk to her, get other people and the other people take a message but I never get a call back. I want to pay my bill but I want to talk to someone first before I pay it and am only paying for intrusion.
  
  I would like to have contact with the business.

  Business Response

  Date: 01/24/2025

  This notification has been received we will work directly with the customer to review and reach a resolution.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have completed my contract. I gave them notice before the contract end that I wanted to cancel via email. I have 4 follow up emails and called the phone number ************** on their website to cancel.
  I have received email replies that I customer service representative will call me. They never call me.
  
  I sent another email today and filled out their customer service form on their website. I have been also been on hold with the number above for 60 minutes.

  Business Response

  Date: 01/24/2025

  This request has been provided to the appropriate team for review and resolution they will work with directly with the customer to resolve.

  Customer Answer

  Date: 01/24/2025

   I am rejecting this response because:
  
  
  This is the automatic response I have received by email numerous times. The Loyalty Team that Securitas refers me too never contacts me and I have no way of contacting them. Tuesday, Morning (January 21) I got a hold of a customer service agent on the phone. I was told that they would send an internal email to the loyalty team (they do the cancelations) and they would contact me. I provided all my details including the best number to reach me at and I have received no response from them. 

  I have been waiting months with no contact, I have sent emails with the response we will contact you and no contact is made. I have called their number no reply, I have left messages on their general mail box, and completed the online form and no reply. 

  I think this is a standard automated answer and there is never any follow through and I have to keep paying them until they get back to me. This is unacceptable, I shouldn't be forced to have to keep paying for a service monthly after I have completed my contract obligations. They always got back to me when I had a contract, no that I don't I can't get a call back or be put through to a person who can actually cancel by monthly subscription. 

  Thank you 

  Customer Answer

  Date: 01/24/2025

  Thank you for your help! I have finally been in touch with Securitas and they have cancelled my account. The customer service person was very helpful and worked to cancel my account as quickly as possible. This issue has been resolved and your support was instrumental in making this happen. Thank you