Business Profile

Security Systems Consultants

Securitas Technology Corp.

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Pattern of Complaints

Complaints

This profile includes complaints for Securitas Technology Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

108 total complaints in the last 3 years.
51 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Failure to provide service to a security system.I had a security system moved to new residence and the re install was a complete ************* would appear that the technician was Im competent taking almost 10 hours to remove 4 sensors and a keypad from one residence and reinstall in the new site. He left after 7.00 pm and the system hasnt worked since.( Sept 15, 2025) . I have spent over 3~ hours on the phone awaiting the next available agent, sent at least 5 emails to their service contacts and never received a response or connection by phone. I even tried their head office and left messages twice without ************** I received a bill for the months service.
Business Response
Date: 10/27/2025
We've reached out to the customer in order to get this resolve as soon as possible.
Customer Answer
Date: 10/28/2025
I am rejecting this response because:

They have failed to offer to refund payments made during the downtime of the system.
They failed to respond at all despite numerous emails and hours of phone calls, until this complaint was filed and then responded within 24 hours. What I should have asked in the original complaint was for cancellation of the contract and removal of their equipment
Business Response
Date: 10/30/2025
We maintain ongoing communication with the customer:
- First communication on Monday, October 27th
- Second communication on Wednesday, October 29th, inquiring if everything is functioning properly before we issue a final proposal.
- Third communication on Thursday, October 30th, checking if everything is working well after the technician's visit. Before we can send our final proposal, we need to ensure that no additional technician visits are necessary and that the customer is satisfied with the system.
Customer Answer
Date: 10/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:10/22/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unable to cancel my residential alarm service.
I have called several times over the course of a month. Most times I am on hold for 30 minutes or more (sometimes an hour) to try to get through to customer service. When I finally speak to someone they say that the loyalty department will call me back in 5-10 business days to arrange the cancellation of my account. I have waited multiple weeks with no call back. I have been through this loop twice now with no response. It seems like a stall-tactic to induce further billing, or me to forget about it and not pursue cancellation of my service. I am worried that they will automatically extend my contract term without my consent, as my contract is set to expire on Oct. 29, 2025.

I would like for this issue to be resolved ASAP, and I also wish for some corrective course of action for this shady business practice, if possible.
Business Response
Date: 10/28/2025
We acknowledge receipt of the customer claim; we had contacted the customer as of October 28th, 2025 in order to resolve this claim.
Initial Complaint
Date:10/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We moved from High Level AB to Cochrane AB in July 2022. It took four month to get service setup from this company because they wouldn’t return communication. At this point, I have tried to call and email the company to explain that my service is unsatisfactory. Calling the call center sends me in a loop of pushing health coverage and then never ends up at an agent. Emails take days/weeks to be returned with promises of connection with a specialist. I have yet to receive any further contact. I simply want to leave this company and return the equipment.
Business Response
Date: 10/28/2025
We acknowledge receipt of the customer claim; we are in contact with the customer since october 28th 2025.
Initial Complaint
Date:10/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In follow up to my previous complaint about this business, Securitas has not followed through with their agreed settlement amount of $1100 to cancel the account and has sent the full amount of $1600 to collections with zero notice. File #****** being handled by *********** Borno Loyalty Agent| Securitas Technology 8125, boul. du Golf, *******, Qubec, H1J 0B2 Office : ************** option 4
Business Response
Date: 10/20/2025
We acknowledge receipt of the claim and will be in touch with ****** Karakochuk.
Initial Complaint
Date:09/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive had issues with Sonitrol (now part of Securitas) alarm account #******** since 2023. It quit working when a major part needed upgrading. The part was unavailable due to demand starting March 23. I was not notified until much later. I called regularly to check status.Unresolved calls and emails have continued through 9-22-25. Calls to their #s give only prompts. Then just ***eat. Its difficult to talk to a person. You are put on hold indefinitely, transferred, told they will forward your request, someone will call me, or the call is dropped. But usually I heard ********** Dec. 24 problems were still never addressed. A bill for over $1600 came for the non working account. In Jan. 25 phone call, company *** said that **** could be taken off. Wasnt.Jan. 15, 25 I started talking with Securitas to get an alarm system not requiring that part. I returned a service cancellation form 2-24-25, but monthly bills and $1600 bill continue to come.A new Securitas alarm system (#*********) was installed Mar. 12, 2025. Two weeks later it wasnt working. A tech came. Later I received an invoice for $224 automatically charged to me. I called wanting it refunded because salesman claimed I would not get bills for service calls. Plus it happened so close to installation. Contacts agreed. System stopped working again for a month. Still, to this day, no refund.The *************** of customer service led me to seek discontinuing with Securitas. It was July 7th when I found a person to help. They said I could get the refund, remove unresolved bills, and cancel. I called for the status 4 times 2 weeks ago. First 3 calls were not returned. Who I spoke with on 9-10-25 stated I needed to pay all back invoices for #******** before canceling. I tried to ask about account #********* but Securitas *** abruptly hung up on ***** end in sight for Securitas communication practices to improve. This time consuming experience has now lasted 2 1/2 years.I am hoping BBB can help me.
Business Response
Date: 10/01/2025
I have been calling ***** since this complaint was received but her phone line has been busy. I have sent her an email with my phone number for her convenience. In the meantime, this account was acquired by Securitas this year and I only have about 6 months of records. I have ordered her account records and then will be able to proceed in determining how to help the customer. Hopefully we can come to a satisfactory resolution.
Customer Answer
Date: 10/08/2025
I am rejecting this response because:

I have not heard back with a resolution from the Securitas representative. I was able to speak with her after she sent you this message. But she needed more time. I then spoke with ******** ******** (?) with the BBB. She was adding 3 more days for me to respond to this in case Securitas got in touch with me. They have not.
Business Response
Date: 10/17/2025
Securitas has written off all balances prior to ******* upgrade this year for a total of $1800.00. There is still a discrepancy on the refund of her installation this year as it was a lease and the equipment has not been returned. I am hopeful to have this resolved in the next week for a final decision on any additional money to be refunded to client.
Customer Answer
Date: 10/20/2025
I am rejecting this response because:
Securitas representative states in her 10-20-25 message that a resolution will hopefully be finalized within a week. It involves money to be refunded to me. Therefore, I cant accept the companys action until hearing from Securitas again.
Customer Answer
Date: 11/26/2025
[[BBB TRANSCRIPTION VIA TELEPHONE CALL W/CONSUMER ON 11/26/2025]]
Consumer contacted BBB stating the business has resolved the complaint.
Initial Complaint
Date:09/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Summary:
I canceled my Securitas Technology service on November 15, 2024, and received confirmation from their retention team that my account had been closed. I did not receive any further bills until April 2025, when I was suddenly billed again.

When I called to resolve the issue, I was told the account is still showing as active in their system and that I would need to fill out a cancellation form again. However, I already completed this process in November 2024, and I have email confirmation showing the cancellation. This is an error on their part, and I should not be required to submit cancellation paperwork a second time or be billed for services I did not authorize.

Desired Resolution:
I request that Securitas immediately correct their records to reflect that my account was canceled as of November 15, 2024, stop all billing and collection efforts, and provide written confirmation that the matter has been fully resolved.
Business Response
Date: 09/29/2025
The account has been canceled on the date requested by the customer. I reached out to her via email and informed her that all invoices after 11/15/2024 will be voided, but also that she is respnsibel for any pending payments before that date.
Initial Complaint
Date:09/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are sending bills for non existent services. I do not have an account with them.
Business Response
Date: 09/22/2025
The account is no longer active and teh pending balance will be written off
Initial Complaint
Date:09/19/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attempted to cancel home security monitoring on 09-19-25. I called several phone #'s for Securitas Technology Corporation which monitors my home security system on 09-19-25 trying to cancel my service on account # ******** but no one would answer only music was playing on the line and no one would answer. I eventually called tech support and waited one half hour for someone to answer. The could not help me but did transfer my call to someone who could help only to wait another 20 minutes. Talked to p person who kept try to stop me from canceling stating I had to have a reason to cancel and that I had to submit the reason in writing and wait 30 days. Eventually this person agreed to send me an email with the needed information which I submitted on 09-19025 requesting cancellation on 10-20-25. I was also told I had to pay entire bill which covered service until 01-31-26 in the amount of $280.44 and they would prorate and return to me the amount owed. I have since learned that they will probably not cancel my service or return my funds. I want my service canceled!
Business Response
Date: 09/22/2025
The account has been cancaled according to the customer's request and they have been informed via email.
Initial Complaint
Date:09/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the office manger for ***** ********* ********* ******. In accordance with our contract, we terminated security and fire monitoring services with Securitas effective 2/12/24. We had two accounts with Securitas: ***** ********* ********* ****** and South Lakeshore Schools. My termination notification specified both accounts, but Securitas only terminated the ***** ********* ********* ****** account. Since February 2024, I have continued to receive bills from Securitas. I have returned these bill marked that services have been terminated, made numerous phone calls, and sent numerous emails to try to resolve this incorrect billing. Most recently, on 8/19/95, I talked with ****** at the Securitas Customer Experience team who said the account was canceled on 1/31/24, and that she would request all subsequent invoices be canceled. Despite this reassurance, I have now received two back invoices in the last 2 days from Securitas for 2/1/25 and 3/2/25. I would like written notification from Securitas that our accounts were discontinued on 1/31/24, and I would like Securitas to stop sending me any further invoices.
Business Response
Date: 09/22/2025
Both accounts have been canceled and the invoices that billed after the cancelation date will be canceled.
Initial Complaint
Date:09/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife signed a contract with Stanley Security on July 28, 2022, shortly after Securitas acquired Stanley on July 22, 2022, which may affect its validity.

Everything was fine until a camera stopped working. I called to request a repair, and the representative initially quoted a $300 charge. When the technician arrived, he fixed the issue, identified the camera as faulty, and handed me a bill showing no charge ($0).

Three months later, I received a bill for $1,051. I called Securitas, explained the situation, and emailed the technician’s no-charge receipt. The representative acknowledged the mistake and assured me the collection letters would stop, and I requested a copy of my contract.

However, another three months later, I received another bill for the same amount. Despite assurances, I was told I still owed the money. I contacted them again, but they said the issue hadn’t been resolved, and a supervisor was unavailable. I was instructed to pay, but I believe this bill is unjustified, especially given the technician’s confirmation that the service was free. After multiple phone calls from me to try and come to an agreement, they continued sending me bills in the mail and ultimately sent me a final notice where it states I owe them 1507.51 $ after they cancelled my security system. now I'm left with a 1500$ bill with no breakdown of charges that is contestable and no security system.
Business Response
Date: 09/15/2025
Concerning the complaint filed by Mr. **** regarding the account that was contracted and signed by ******* ****, we have contacted the account holder. Any updates will be relayed to her.
Customer Answer
Date: 09/15/2025
I have received an email from the company on September 15 @ 11:03 am, after reading the email it looks like I will have to wait until they conduct and investigation before I can accept or reject their proposal.
Customer Answer
Date: 09/21/2025
I am rejecting this response because:
It has now been 6 days since they replied and stated they would have an answer within the allotted time frame, tomorow is the final day and I have not received any word yet . This is unsatisfactory.

Business Response
Date: 09/24/2025
Mr. ***** **** does not have authorization for the account, and for security reasons, we are unable to communicate with him. A letter will be sent to the account holder.

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This business has 1 alert

Complaints

Customer Complaints Summary

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Securitas Technology Corp. is NOT a BBB Accredited Business.