ComplaintsforSecuritas Technology Corp.

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  See letter describing issue. We cancelled our alarm monitoring service on October 3, 2023 effective October 7, the day after the sale of our house in *** *****. I submitted the attached form online and received confirmation that it was being processed. I have now been billed three times for service that has not been rendered. I have called my credit care company each time and the charge has been reversed. I have called Customer service several times, most times staying on the line for 10 minutes ultimately being disconnected. When I finally reached someone the person said that my complaint would be escalated but I didn't hear from anyone. I sent the attached letter and form by certified mail on March 20. I received it back yesterday, with a notation that that address that I sent the letter to was "not deliverable as addressed, unable to forward," yet it was the address on the cancelation form. I want them to confirm that my service was cancelled (the email said the cancelation was being processed but they never confirmed that the service was cancelled) and to stop charging my credit card for services that have not and cannot be provided. I say cannot because the new owners contracted with a different security company and they don't have a landline telephone which is required for the Securitas service.

  Business response

  05/10/2024

  Thank you for reaching out.  We will be researching this complaint and will respond within the time allotted to us.  Michael Yackira will hear from our team this week to fully understand the matter.  We aim to provide a thorough resolution. 

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We cancelled service July 2023 and still see bills. Additionally we do not have business with this company as they purchased our prior security company. They have been harassing us, saying we owe an invoices from the prior company in 2020, even though we have their invoices showing a zero balance.

  Business response

  05/09/2024

  Hello: 

  You mistakenly sent this  Complaint to Securitas Security Services USA, Inc. ("Securitas USA").  Please note that Securitas USA provides security guard services.  You meant to send this to Securitas Technology which is a different company,  which provides security alarm system services.  

  Please don't send correspondence for Securitas Technology to Securitas USA.  We are different companies. If you need to contact Securitas Technology, please visit their website for their contact information. 

   

  Sincerely 

• Initial Complaint

  03/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This has been a billing issue since it took over ICU Protection. When I had ICU Protection there were no issues. So I moved July 2022 to new address about a block or two away from the previous address. ICU took down my old camera and installed the new ones a few days later. The previous homeowners had Viviant Security. The two guys who came and installed my camera system took my Viviant Security box without asking me if I needed it. The previous homeowners told me the equipment was paid in full so I didn’t need to buy equipment. Since I already had ICU Protection and was in a “contract” .. I stuck with them. I called the company and messaged the guy asking where my Viviant box was and I received no reply. Securitas has now taking over ICU Protection. I called to make payments on the account and the lady told me that I had to provide my banking information over the phone to her or send a payment in the mail. Now this is 2024 well 2022 at the time.. we all use technology so why is there not a system in place for us customers to pay our bill and view our account (paid, unpaid, equipment cost). So needless to say. I sent the payment via mail. I never received a text, call or anything stating my account was paid or balance. Seems sketchy and weird. I called in January 2023 because we had a critical alert and we were not home. Guess what? The went to the old address. The equipment was moved and installed at my new address. So they lady had me send in some paperwork to update the address. It took a three months for them to update the address. How I know? I called every other day like I didn’t have nothing else to do. Once finally updated in April 2023, I spoke to a lady and asked to a billing adjustment. She claimed that she would send a request for billing adjustments and get back with me. I haven’t heard anything still and I’ve called several times. No one answers the phone. The system panel has been black since August 2023. No one answers the phone to cancel.

  Customer response

  03/28/2024

  Spoke to the manager ***** today. He is going to look into for me. The was unable to locate my account. he said usually he could see the accounts that are being transferred but not mines. I was not in there system. Yet I have $1,200 past due bill. They have not sent me any past due letters, emails, or attempted to call me but yet still bills me every month. My security system has been brought three times.. first ICU Protection, Stanley Security, and now Securitas Technology. I do understand that Securitas Technology may not be all at fault. I didn’t find that out till today speaking with *****. Before I got to the manager, they provided with Stanley Security number and it was mid day.. the voice mail said call during normal business hours 8am-5pm. I can’t even reach anyone to cancel my service. Per Securitas Technology, they are unable to access any account information as the billing department hasn’t transferred to them yet from Stanley. Stantley Security NEVER answers the phone no matter the time yet I’m still being billed. I hope all this makes sense because it definitely doesn’t for me. I need my bill adjusted correctly and this system cancelled. 

  Business response

  04/02/2024

  We are in receipt of the complaint.  Please allow 5-7 business days for us to provide a thorough response to the client. 

  Business response

  04/15/2024

  Hello Ms. *****.  I have attached the most recent invoice and confirmation of completed service in December 2022. Please confirm that you have both this updated invoice as well as the emails regarding close of the service ticket.  I will have ***** * from our team reach out to you the week of 4.15.24 to gather any more info to satisfy this claim. 

  Best, 

   

  ***** * 

• Initial Complaint

  02/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  In November of 2021 we had a security system installed in our home by F. E. Moran which was absorbed by Securitas. On January 18, 2024, one of our security panels went dark and thus created an issue for us in trying to disarm the system. A service technician came on January 19, 2024, and was in our house for 3.5 hours. He told us he had no idea what the problem was, but he hung around making phone calls and looking into his device. He did tell us that the installation was not done properly from two years ago. The panel where he did his checks was on the wall out in the open with easy access. He did admit he had been doing this for about one year. When we called in to make this appointment for the service tech, we asked if this was a warranty call, or if we would be charged, and how much. The agent in the office told us that the service tech would be able to tell us, but that was untrue. The service tech had no idea, and the accounting office would be able to tell us. When I told the tech that this process was wrong and deceptive, he admitted that this wasn’t the first time he had heard that. The tech said he thought the process was “sketchy”. When the gentleman left, he said he still did not know if the equipment would have another problem as he could not pinpoint an issue. He said that we might have to pay for a new $400 panel. When we checked online we saw that Securitas had issued a bill for $455 to be taken out of our bank account. We have made a few telephone calls and did speak with a person in *** ****** who said she could not do anything about our complaint but said she would email both district and regional managers to have them call us back. Over two weeks later we are still waiting for a call. This whole process is deceptive and fraudulent, and the individual who came to our house was inept, simply ran up a bill. The worst of it all is that my wife and I, senior citizens, do not feel safe in our home. We are hoping BBB can help remedy this wrongdoing.

• Initial Complaint

  01/20/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I have been being billed by Securitas Technology for months. In addition to a montly fee of 11.75 they sent a bill for over 300.00. They are an alarm company who bought out ******* ******** and took over our account. When we had a fire in our home they failed to contact the fire department directly, which is what we paid them for. I have tried for months to cancel my service but no one answers the phone. The part of the company who monitors alarms did answer the phone, and multiple employees there tried to help me and said many many customers are having the same problems. I would simply like to contact someone to cancel may account and stop the billing. Thank you for your hlep.

• Initial Complaint

  01/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On Wednesday, December 27, 2023, I called Securitas Technology to resolve my alarm monitoring bill and had to wait approximately 10-15 minutes for someone to answer my call. This was after I sent them an email the week before and never received any prompt response. Upon Mr. **** ***** finally answering my call, I advised him that I recently received a bill and promptly paid the bill as i always do (check number **** in the amount of $111.00 that was cashed by their company on 12/11/23), but noticed after that Securitas messed up on the bill and the invoice was dated January 2021. Upon telling Mr. ***** that I also received an additional bill that was dated for 12/01/23 and if he could apply the payment that was already made for the incorrect billing date to the new bill, Mr. ***** refused and said that I had to call back when I received the new bill. I asked Mr. ***** a second time if his company could apply my previous payment to the new bill because I did not want to have to wait on the phone again another 10-15 minutes, and he once again refused. I am extremely disappointed that this company took over my former alarm monitoring company (******* ********** ******** *********) and cannot provide adequate services when they messed up on my billing!

• Initial Complaint

  01/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Ever since this company (Securitas) bought out our security contractor (*********), I have been unable to contact them regarding a non-functioning alarm system for our second home in ****. The system died at the beginning of 2023. I was only able to receive service in July after multiple attempts to contact them via phone. (Their customer service is managed in ******** , ***** ******* and no managers are ever reachable.) The service tech told us the system was not repairable. They continue to bill me and there is no response to multiple emails regarding the recurring charges.

• Initial Complaint

  12/06/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 8/15/23, I submitted a request through Securitas' online portal to cancel my home alarm service effective 9/15/23, which was assigned case number ********. Despite follow up phone calls with customer service representative ******* ***** on 10/6/23 and and **** on 10/31/23, the service was canceled and I have continued to be billed for the service. On 11/1/23, I submitted a second request to have the service canceled, which was assigned case number ********. On 11/20/23, I spoke with customer service representative **** who assured me that the service would be canceled effective 12/1/23. Despite this assurance, on 12/2/23, I received another bill, this time covering the period 12/1/23 through 12/31/23. The bills are set up via an auto-pay system and I am unable to stop them through my bank. On 12/4/23, I made three attempts to contact someone via telephone, spending a total of 78 minutes on hold, without anyone picking up. After that, I sent an email to ******************************** with a copy of the 11/1/23 cancelation request informing them that if I did not receive a response by the end of the day 12/5/23, I would file a complaint with the Better Business Bureau. With no response from Securitas, I am contacting you. I want my service canceled per my request from back on 8/15/23, which should have been effective 9/15/23. I also would like a refund of $139.97 for the time period after 9/15/23.

• Initial Complaint

  12/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This is a corrupt business that works in a very corrupt practice of billing without providing services. I have not had services with them and they are now billing for months THEIR monitoring team tells me I am cancelled so they are fraudulently billing me. They now say I need to cancel which I did but bills keep arriving and customer service is useless as they say too bad you owe. I never signed up for them and nor do I want their service. Once I cancelled they said there would be someone that reaches out to me, Has not happened nor do I expect it to happen. Stop billing for services that you do not provide. Credit and eliminate all outstanding balances owed as they are fraudulent charges. ***

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We are the ******** ****** ** ******* and we use ******* Security (now Securitas Technologies) to secure our building. We pay them a monthly fee to service our badge readers at our entrances and also paid them a hefty fee to install some more readers as we are expanding our school. Getting them to come out install the new readers was like pulling teeth as it seems the company is going through a merger and the division of work seems unclear in their organization. They finally finished installing the new readers, but the last task was removing a reader and replacing it at a different location. They have had the reader removed for months now, but every attempt I have made to get an update on when it will be reinstalled has fallen on deaf ears. I have called my way up the company and reached Branch Manager **** *******, but even he is now avoiding my calls and giving me vague responses like, "Let me look into that for you," with no follow up. I am very frustrated, as are my teachers and we really would just like this badge reader reinstalled.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩