Complaints

This profile includes complaints for Securitas Technology Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Securitas Technology Corp. has 74 locations, listed below.

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• 

  Securitas Technology Corp.

  3800 Tabs Dr Uniontown, OH 44685-9564

• 

  Securitas Technology Corp.

  30 Commerce Way, Suite #1 Woburn, MA 01801

• 

  Securitas Technology Canada Corporation

  401 1515 Broadway St Port Coquitlam, BC V3C 6M2

• 

  Securitas Technology Corp

  100 - 15 Marmac Dr Etobicoke, ON M9W 1E7

• 

  Securitas Technology Corporation

  845 3rd Ave Ste 605 New York, NY 10022

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Securitas Electronic Security, Inc on 02/28/2021 requesting that my residential alarm service with them be cancelled. They told on the phone that it would be cancelled.
  
  On 03/01/2022, I received an invoice from Securitas saying that I owed them $404.82 for billing from 3/1/2022 - 2/28/2023.
  
  I called them and let them know that I had cancelled service. They claimed they had no record of my cancellation and said I needed to send them an email in order to cancel service.
  
  I sent them an email on 3/2/2022 requesting my service to be cancelled again.
  
  I didn't receive a response to my email. I sent them 5 more emails requesting confirmation of my cancellation and finally received a response on 8/3/2022 (5 months later) from **** ***** at Securitas confirming that my service was cancelled as of 4/2/2022 (which is over a year later than when I originally tried to cancel my service). He stated that I owe $328.77 to be paid through the cancellation date of 4/2/2022.
  
  Even though I felt I didn't owe them anything as I had cancelled my service on 02/28/2021, I sent them a check for $328.77 just be done with this matter.
  
  On 05/26/203, Securitas sent me a letter stating that I owe them $385.43 and that if I didn't pay it within 5 days, my account would be sent a debt collector. I emailed **** ***** and their billing department again and stated I had already paid my balance and my account should be closed.
  
  I never received any response from Securitas.
  
  I have since received letters in the mail from two different debt collectors saying that I owe $771.08.
  
  This businees has a corrupt billing process that needs to be stopped. As evidenced by all the other similar complaints filed against them, they are trying to extort money out of their previous customers.
  
  BBB, please help.
  
  Sincerely, ***** ********

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As detailed in the attached letter, Securitas or its predecessor **** ***** alarm monitoring service failed to include the area code in the number to be called if our intruder alarm was activated by a burglary or fire. We discovered on June 10, 2022 that our alarm would not have notified them if it was activated during the period of January through June 2021. I requested a refund via my attached letter of October 19, 2022, which I also emailed to Securitas, and talked by phone to their billing department on December 5, 2022. They were to get back to me but didn't. I am requesting a $213.00 refund for the period that their monitoring service was non-functional and left our property exposed to burglary or fire without sending a signal to them.
  
  Thank you for your consideration.
  
  ***

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled residential alarm monitoring service with Stanley Convergent Systems, now owned and doing business as Securitas Electronic Security, Inc. They processed and confirmed my cancellation on October 10, 2022, assigned case number ********* with a specific refund of $362.90 promised by E-Mail which was signed by **** ** **** Customer Service Representative. Four and a half months later, no refund. Nothing, despite E-mail follow-up inquiries.

• Initial Complaint

  Date:12/12/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a three year contract. Experienced an issue at the time of our system upgrade. Spent the following nine months trying to resolve the issue at various levels within Securitas company. Proposed solution by Securitas was not satisfactory. Requested service cancellation and rescinded contract at 1 year mark, waited 30 days as per their requirements. Told we owe for remainder of contract, and our final invoice would be expedited. We've been receiving the run-around since the 30 day contract/rescission request ended. Follow up calls are not returned, promised responses never materialize. Just want to pay our bill and be done.

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not received monitoring services from Securitas due to a lack of part availability by Securitas. Without the needed part (communications module), monitoring is not possible. We continue to receive invoices from Securitas at which time we call Securitas to request a full credit for monitoring. We were told by ******* ****** that we would not need to pay for servers that were not rendered. However, we continue to receive invoices with a balance.
  
  My attempts at cancelling our service with Securitas have gone without response. We are not under contract and have not received any response to my requests to cancel service with a zero balance. I attempted to escalate this matter within Securitas' leadership, but have been unable to contact anyone.