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Business Profile

Security Systems Consultants

Securitas Technology Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems Consultants.

This business has 1 alert

Complaints

This profile includes complaints for Securitas Technology Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 108 total complaints in the last 3 years.
    • 51 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The attached dispute letter explains but we feel like maybe they are setting up their customers with service trips that aren't necessary and then charging them a high amount for the visit. We only had them come out because they initiated the alarm and told us we should and the tech told us there was nothing wrong and was here for 10 mins and we got a bil for 371.89. We can't get anyone to help us in customer service and are getting the run around

      Business Response

      Date: 09/12/2025

      Below is the technical aspect of the service call for ***** *******. Our DSM, ******* ************ called and spoke to the customer and believes that a satisfactory resolution has been reached. Any issues with service will be completed and the original invoice in question has been voided in full. 

      -DSM Initial reply. 

      "The situation from
      my perspective is that this customer requested this invoice to be adjusted off
      due to the fact that the monitoring station essentially forced them to get a
      technician on site, not that they needed or wanted one.  I informed our billing
      team that the customer could have called in to cancel the service request if
      they didn't want us out and additionally my technicians call the phone number
      provided to notify customers when they are on their way to a location. 
      Upon arrival technician ***** confirmed that the panel was normal and sent a
      trouble signal which was received in our monitoring station.
      This
      customer does not have a maintenance agreement and the technician reported to
      the site to confirm equipment was working properly." 

      Customer Answer

      Date: 09/15/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:08/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Securitas Technology has purchased Stanley Security. We were clients of Stanley Security for decades and never once had any problems or issues.
      With Securitas its been quite the opposite. The billing is inconstant and more often than not we have to call to have our billings sent to us.
      In late 2022 Stanley installed an upgrade for our wireless security system from 3g to 5g. We found the new system constantly dropping it's signal. We called Stanley and after doing a system scan the service department agreed there was an issue and sent a technician out to see what was going on. The technician found the ATT wireless module to be defective and replaced it with a Verizon module.
      This was completed on January 25 2023. Stanley initially sent an invoice for the service call. I disputed the invoice citing a defective module. I also noted we had a service warranty on our system. Stanley reviewed the matter and called a few days later and agreed there should not have been any charges for this service call. That was it. Nothing further from Stanley on this matter.
      In the Fall of 2024 (1 year 10 months after the initial billing) we received, out of the blue, an invoice from Securitas for payment of the Stanley invoice. I called and left multiple messages that were not returned. I kept calling and finally connected with a representative who could only transfer me to someone else. I find with Securitas I was always transferred around and left with a 'we'll get back to you'. After multiple attempts with the same results (never any follow up from Securitas), it appears their response to to continue with sending the same invoice.
      As I explained to whomever would take to time to listen, we NEVER received a past due on the invoice from Stanley as the matter was resolved. Likewise, we had the service system warranty that we paid extra for every month. I fully intend to go to the Department of Consumer Affairs if this matter is not dropped by Securitas.

    • Initial Complaint

      Date:08/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am representing ** **** *** ******* ******** ******, who did use Securitas as our security provider. In February of 2024, we asked for cancellation of services. Despite many promises that our account was cancelled and that we would receive a credit/refund for any charges after the initial cancellation date, we continue to receive notices that we owe charges after those dates.
      I am hoping BBB can assist, as we have exhausted attempts with their customer service department, despite their many promises.
      Please see attached email trail, cancellation request and further notices from Securitas.

    • Initial Complaint

      Date:08/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      we have an small business alarm system monitored by Securitas Technology ( ******) we are moving and no longer need the system or monitoring. We pay them monthly ( automatic deduction) from our account for the monitoring.I have called them 6 times since the beginning of the month being told my message will go to the appropriate person and should get a call back within 72hrs ( nothing) i also email and got the same canned message. We simply want the automatic deduction stopped and rid of them!

      Business Response

      Date: 08/26/2025

      We are in communication with the customer to follow up on the cancellation request.

    • Initial Complaint

      Date:08/11/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is an alarm company that has outdated, inoperable equipment. Their online support does not allow any options to cancel the service. I have called the company many times to cancel, but every time there is no prompt for cancellation, and when I choose a different prompt, the person cannot get me to a representative who can do this. Also, many times after waiting on hold for one of the prompts, the phone just hangs up. After searching for other numbers, I found one that answered when I requested new service. Ironic. This unnamed person gave me an email for me to track down some person who could possibly help me. I asked and there is no phone number or email to any department. The whole thing feels like a scam. I was told to give a great deal of information to this mystery alleged employee that I am not really comfortable with. My goal is for them to remove their alram and stop billing me.
      After looking online I have seen other horor stories about trying to cancel with this company.

      Business Response

      Date: 08/12/2025

      I emailed the customer to confirm the date when he needs the services to be canceled, since it was not provided in the complaint. The services will be canceled as soon as I receive confirmation. 

      Customer Answer

      Date: 08/12/2025

      The company has contacted me, and I hope this will resolve the issue. Thank you for your prompt attention to this.

    • Initial Complaint

      Date:08/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After contract ends, trying to cancel for past *******, not been cancelled at all. Every time mentioned someone is going to call us back, never had anything back.

      Business Response

      Date: 08/05/2025

      Since we received the first cancellation request, we've been trying to contact the customer, several voicemails were left and email sent but never received a follow up. Last attempt was July 30th, and voicemail was left. Customer can always send a registered letter to our office or email to ******************************** or give us the availability for a phone call appointment.

    • Initial Complaint

      Date:07/10/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business was a former customer of Stanley Convergent Security Solutions which was merged with or bought out by Securitas Technology Corp. Service/Account cancellation was requested in January 2024 using the Stanley service online system. The service has not been used since. Securitas was notified on 04/27/24 that their invoice ********** dated 04/01/24 for $413.56 was in error because of the January service cancellation. No response from Securitas except continual mailing of recurring 6-month invoices **********, ********** and ********** for services during the period 05/01/24 – 10/31/25. Despite numerous phone calls and emails, no action has been taken by Securitas to acknowledge cancellation of account ******** as requested in the Stanley service online system, cancellation of recurring invoices and reimbursement of services not provided for the period 01/01/24-04/30/24. Latest communication from Securitas Technology was 06/10/25 in which they assigned another Case number (******** and stated they would “respond soon”. After 29 days with no response, a 07/09/25 phone follow up resulted in a “leave a message” recording instead of the usual Securitas “put the call on hold and then disconnect” routine. Not going to pay for services not received. Chronology of events and documentation attached.

      Business Response

      Date: 07/24/2025

      The account has been canceled with a date of 01/01/2024. I emailed the customer to inform him and also requested his ACH information to start the refund process. 

    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is engaging in illegal consumer practices in violation of California's Autorenewal laws. I cancelled my subscription with this company in May 2024. They did not honor my cancellation and continued billing me. They claim that cancellations must be via writing which is not stated on their website and was not stated by the customer support representative in May 2024 when I called them to cancel. I emailed them several times to cancel and sent a legal letter to their headquarters. I also called them multiple times to discuss this and they hung up the phone on me. The billing department said they can't help with this issue because "billing still sits with *******" a company they acquired over a year ago. My account is still active despite multiple emails to them and they do not answer their phones. Additionally, in invoices they have sent me, their contact email is incorrect.

      Business Response

      Date: 07/01/2025

      The account has been canceled as of 05/31/2024 and the pending balance after that date will be written off. 

      Customer Answer

      Date: 07/01/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if all fees will be waived 

    • Initial Complaint

      Date:06/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reported several issues with my home security system June 12th. The agent was unable to resolve the issue. I was told a supervisor would be calling back to assist. I received an email that didn't address the issues I reported. Replied. No response. Called back. Agent reviewed, apologized and promised that the issue was escalated and I will receive a call back same day. No call received. Emailed again. No response. Emailed support again. No response. Wrote a review - Securitas replied asking me to email an alternate address and they would address it. No response. Called and spoke to another agent - they promised their supervisor would be calling back same day. No call. Emailed again, no response. The next step is a stop payment as it seems that would be the only way to get their attention.

      To be clear, these are issues that should be resolved on the first contact - either over the phone or by scheduling a visit. The customer service is so egregiously bad - they are difficult to understand, don't follow through on their commitments, yet still overcharge monthly. This is an essential service for our home to support and protect and elderly parent with Parkinsons.

      Nobody should trust you with their home, business or any other type of security as evidenced by your terrible reviews across every platform.

      It is inappropriate to allow someone who is paying for a SECURITY service to be left WITHOUT A FULLY FUNCTIONAL SECURITY SYSTEM for over two weeks. Forcing a customer to go through external channels in an attempt to get basic support is embarrassing - it makes your company look like a complete joke.

      Do better.

      Business Response

      Date: 06/30/2025

      I reached out to **** * and he informed me that since this complaint submission that someone from Securitas has reached out to him and resolution is pending. I gave him my direct contact information to reach me directly or he is free to respond here, through the BBB website. 

    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to cancel my residential security account with Securitas despite multiple attempts. I originally cancelled the monitoring service before Stanley was acquired by Securitas in 2020. I have since called customer service, spoken with the monitoring center, completed a cancellation form, and sent follow-up letters—yet we continue to receive billing statements.

      The system has been disconnected for four years, but monitoring calls still come in. Each time I contact Securitas, I’m transferred from one department to another, often with no one answering or returning my calls. Phone numbers change frequently, and today I discovered that the number listed on our invoice differs from the one provided by phone.

      This process has been unnecessarily difficult, and it appears designed to make cancellation as frustrating and time-consuming as possible.

      Business Response

      Date: 06/24/2025

      The account has been canceled and the customer was informed via email.

      Customer Answer

      Date: 07/02/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Customer Answer

      Date: 07/07/2025

      Unfortunately, I am now receiving text messages from Securitas ************** such as this one today. This company is something else:

      Welcome to Securitas Technology Alarm Manager for Intrusion Alarms for ***** *****. You will be able to cancel or confirm an alarm and group chat with the call list. For more information and legal disclaimers: *******************************************************

    Securitas Technology Corp. is NOT a BBB Accredited Business.

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