Complaints

This profile includes complaints for Securitas Technology Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Securitas Technology Corp.

  3800 Tabs Dr Uniontown, OH 44685-9564

• 

  Securitas Technology Corp.

  23 Drydock Ave Boston, MA 02210

• 

  Securitas Technology Corporation

  50 Akerley Boulevard Dartmouth, NS B3B 1R8

• 

  Securitas Technology Corp

  2495 Meadowpine Blvd Mississauga, ON L5N 6C3

• 

  Securitas Technology Corporation

  309 Legget Drive Kanata, ON K2K 2B1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of Stanley Security for 30 years and they sold out to Securitas Security within the last year. I had 2 windows replaced and ask fo a service call to connect them to my security system. They sent out a service man who failed to bring along a $24.00 part to do the job even though they knew my security system. They are trying to charge me $460.33 for the service, who was here for forty six minutes, according to their records,even though he did nothing. Two weeks later they sent another service man who did they proper job and they are charging me
  $579.62, and he was here for one hour and forty six minutes. Their service rates are far above what Stanley use to charge, but I understand I must pay for the second service man's visit, AND I DID. It took them over 4 months to bill me for the first service call and almost the as long for the second service call. I have called them twice and they took my complaint both times and said they gave my information to the billing dept. and gave an e-mail address. I tried three times to contact the billing dept. but they refuse to respond to me. I tried their corporate office but have had no luck their as well.
  That is why I am contacting You to let you know the problem I am having with this Company. They are trying to charge me a service call that is not only unfair, but incorrect.

  Business Response

  Date: 07/09/2024

  Good Evening *** *******, 

  We will have a team member from our Client Retention Team connect with you on this issue.  I will authorize a cancellation of the amount of $460.33 for the initial charge for installation of sensors for the two new windows.  Please allow 3-5 business days for our team to connect with you.  They will provide timing and process on how this will be resolved.  

  Best, 

  ***** * 

  Customer Answer

  Date: 07/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/25/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I got notices that our alarm panel was not communicating with Securitas' system. We had a repair person come out and look at it. It was determined that we needed a new cellular LTE communicator installed as well as a software update performed on the alarm panel. The repair person ordered a device that was needed to install the software update. He returned a few days later to do the software update and apparently ordered the wrong part which erased our entire alarm system; we had no alarm for several days due to this. He returned a third time with the "right" part but still could not update the software. As such, he called in a supervisor who was able to get the alarm working again but none of our door alarms work now. We never received an invoice and our credit card on file for our monthly monitoring was auto charged $1,734.65. We reached out to Securitas to discuss this issue and a district manager approved writing off all but 1 hour of labor. We have been reaching out to Securitas for nearly 2 months still waiting for our refund of over $1,200. This is the worst company I have ever worked with

  Business Response

  Date: 06/28/2024

  Thank you for the communication.  We are in contact with the customer and will provide an updated resolutions directly. 

  Customer Answer

  Date: 07/11/2024

  I have not received a satisfactory resolution  from the company.  They merely replied that they are looking in to it.  It has been almost 3 months since they agreed to refund our money

  Business Response

  Date: 07/18/2024

  Good Afternoon.  Thank you for providing this information. I will have our Retention Team Lead work on this and provide a response back within 5 business days. Thank you. 

  Customer Answer

  Date: 07/18/2024

   I am rejecting this response because: this has been going on for 3 months even after Securitas provided written approval of the refund.  Every time I lodge a complaint, all I receive is a message that its being looked at further and to await another response; that response and a resolution never comes.  Why must there be an approval to the approval?  The Senior Claims agent who responded to me now has even ghosted me for 3 weeks. I WILL NOT accept any further delays and will file suit  if the money is not credited back to our credit card in full by July 19, 2024.  This is simply ridiculous
  
  
  
  

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since Feb 13th ‘24 I have been attempting to obtain a new Medic Alert Call Button to replace the one I have been using since signing a Contract with Capitol Security, Edmonton AB, Oct 2019. To date, I have called the *********** office on eight other occasions, always being bounced around from one dept. to another and left on hold, - plus sending two e.mails, all to absolutely no avail. The actual security system does work and I do receive alerts to this effect each day.To date, fortunately, I have had no need of medical assistance and since the Security Monitor sits on my kitchen counter, should one arise, reaching it may not be an option. I usually wear my button around my neck 24/7. As a senior and living alone, I depend on this for some peace of mind. Hence, on April 15th ‘24, I requested a Stop Payment Order at my local Summerland Credit Union. I have paid each month 41.99 for this service since signing the Contract Oct.2019. I did receive an Invoice 2weeks ago for the May arrears plus June payment totalling 93.98. This came from the above mentioned address in Montreal and was acknowledged immediately with a brief update on the reason for my lapse in payment. I also mentioned that until this issue is resolved, no more such payments would be forthcoming. To date I have received no further communication from Securitas .I must add that the Invoice shows billing for front and back door protection, smoke detector, plus medical pendant and key fob. The pendant is useless now since the lanyard broke from the button and cannot be re-attached. Carrying this in a pocket etc is not a safe option. No other monies have been paid.

  Business Response

  Date: 06/24/2024

  This has been forwarded to the Canadian team to review and provide resolution to the customer.

  Customer Answer

  Date: 07/08/2024

  [[BBB transcription via email]]

   

  Please accept my apologies for the lateness in sending this latest development re my complaint. See photo from Securitas and, hopefully, you will be able to read my notes written there. To date, I have had no call as promised, have no new Medical Pendant, neither of which I expected since this is the way this Company performs. No doubt the latest Invoice from “collections” is meant to intimidate. Paying the monthly fee for the service provided since signing of Contract in 2019 has never been and still is not an issue, but since mid Feb. 2024 when this problem began, I have actually been paying for that which I do not have, being a  security pendant and I suspect it is safe to say that Securitas does not provide Medical Security.
  
  I am most appreciative of the help coming from your BBB and trust that together, we will be able to resolve this problem, eventually.
  
  Thank you for your time and attention to this matter, M

• Initial Complaint

  Date:06/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a security system from Custom Security in 2016, They sold to Stanley who sold to Securitas. Securitas is trying to bill me for past time periods which were credited by the previous company as the services were not working correctly. They refuse to acknowledge this. I can't get through on the phone.
  
  If I receive a text from Securitias about an alarm problem, I can't reach anyone to find out what is wrong. An example is I was out of town, got a trouble text. Almost an hour on the phone-on hold, transferred, cut off etc. Finally drove the 50 miles home to figure it out. Inexcusable! This creates a potentially dangerous problem. I can't just call the police if I don't know what it wrong.
  
  I am trying to cancel. Now they say they need 30-60 days notice per my contract. I do not have a contract with them. Plus, I own the equipment. How do I get this resolved? Should I contact the Consumer Complaint at the Attorney General?

  Business Response

  Date: 06/18/2024

  This is being reviewed, and a team member will be reaching out to the customer in order to gather necessary information and provide resolution.

  Customer Answer

  Date: 06/18/2024

   I am rejecting this response because:
  
  
  Not responsive.  I have not been contacted

  Customer Answer

  Date: 06/21/2024

  I still have. It heard anything from Securitas.  I sent an email a few weeks ago with my complaints and a request to cancel.  They acknowledged the cancel but said “per my contract “ I need either 30-60 days notice.  I do not have a contract with them. They purchased a local company I had been with for 8 years with no contract. I own the alarm and equipment. 
  Then they just sent me another bill for three more months from  July thru September. 
  can’t reach anyone if the alarm goes off, can’t reach customer service without really long wait/numerous transfers and they are

  ignoring my emails . I guess my next step is the State AAG.

   

  Business Response

  Date: 06/21/2024

  I have reached out to the customer via phone and email, to establish best time to contact her and gather additional information to resolve the issue.

   

   

  Customer Answer

  Date: 06/27/2024

   I am rejecting this response because:  Someone did call but it did not go through. I responded via e-mail to ******** ******.

  I want to take care of this in writing due to the fact that this has been so messed up for so long. I sent a very detailed email to ******** *****e last Friday asking for a direct number to call. No response.

  I've asked for months to correct the billing as the service was not working during a period of time. I thought it was fixed years ago. I asked to cancel service a month ago. They did not and sent yet another bill for future service July through September.  

  This is a nightmare. I bought the equipment through a local company Custom Security in Jan 2015. Since that time they sold to Stanley and then again to Securitas. For some reason an old bill dismissed bill was somehow reactivated. It's a mess. It I get an alert there is an issue I cannot reach anyone. 

   

  
  

  Customer Answer

  Date: 07/02/2024

  I sent a email to them   (direct to ******** ******) on June 21st with my contact information in response to a voice mail from them. I asked for a written response and a direct phone number. They have a history of not following through. 

  I resent a copy of the e-mail 7/2/2024 as they did not respond. Please let me know what else I can do.

  ****** *****

   

  Business Response

  Date: 07/05/2024

  We are currently working directly with the customer to resolve the issue.

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stanley Security has not fixed our security wall panel for fire, etc. since our initial complaint April 8 when they disenables our wall panel.. We have had NO security now for 51 days.
  I have contacted them by phone 4 times. I had completed an online chat twice with this information
  Stanley Securities: May 30,2024
  Monday, April 8, 2024: 3:57 PM hall smoke detector beeping. I phoned Stanley Securities at 4:25 PM ************ – ON HOLD for almost an hour. Told me a technician would come Tuesday or Wednesday. Then 10PM wall panel was beeping. Phoned Stanley Securities AGAIN. By 10:30PM the wall panel was disarmed. So, NO ALARMS ACTIVE, NO DOORBELL!!!
  
  Tuesday, April 9, 2024: Phoned ************. On hold from 7:3AM – 7:56 AM.
  Service Order #******. On hold AGAIN for over 20 minutes. Finally 8:40 DONE. Service man from ******** to arrive with 2 or 3 days.
  
  Monday, April 15,2024: 2:20PM phoned ************. NO service technician has arrived. NOW, 6 DAYS NO ALARMS ACTIVE, NO DOORBELL!!!
  
  Tuesday, April 16,2024 at 10:30 AM re: order # ******. **** from Dr ***** Smart House & Security Red Deer came to our modular. Unable to help us. NOW, 7days
  NO ALARMS ACTIVE, NO DOORBELL!!!
  
  Thursday, May 9,2024 at 6:18AM I phoned ************ ( 47 minute call). NOW, 32 days
  NO ALARMS ACTIVE, NO DOORBELL!!! I was told that due to this UNEXCEPTABLE service, I would NOT be charged $54.74 for months of June and July.
  
  Tuesday , May 14, 2024 at 6:20PM. I sent an E-Mail to Securities Technology. I said we STILL HAVE NO SERVICE CALL!!!!! The following E-Mail was sent to me at 6:28PM.

  Business Response

  Date: 06/18/2024

  This has been forwarded to the local Canadian team to review and resolve. A team member will reach out to the customer and provide the next steps.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel my service with this company. I call the customer service number and the call disconnects after 10 minutes every time. I reached out via email with no response.

  Business Response

  Date: 05/29/2024

  Greetings.  We are in receipt of your complaint. This has been assigned to the correct team for review and processing.  We will follow up through our internal channels to resolve this matter. 

  Best, 

   

  ***** S 

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took over our previous alarm company and it has been nothing but trouble since. They have changed their billing systems several times and each time, they do NOT notify us that our monthly drafts will stop. In addition, they insist on mailing monthly statements, but these statements only reflect the current month that is due, nothing else. So, as example, our account is set up on auto pay. After talking w/ them today, that stopped in December 2023 & we were not notified. Now, in May, we receive a thick packet in with our monthly invoice that gives instructions on how to set up online payments. I was also told that we owed from Dec - May a total of $160 because it had not been drafting! No notice of this whatsoever. So, now, they want me to go in and set up another method of payment in their new payment system & pay $160 to catch everything up! NO WAY! I should NOT be forced to pay several month at one time (all while they have not been monitoring my account) when their monthly invoice states, "Balance Due $32.00" which is the regular monthly amount. These people are actually sending a monthly invoice that is not accurate & only reflects the current due, but states it is the "balance due". How does that make sense in anyone's mind? This is not in line with standard billing processes and I request this be corrected immediately. I will also not pay a 'back' amount when I was not notified that my draft was stopping and when I have not been receiving their monitoring service - what would I be paying for?

  Business Response

  Date: 05/15/2024

  Thank you for the communication.  We are in contact with the customer and will provide an updated resolutions directly.  We will consider the matter with BBB acknowledged but closed. 

   

  Thanks

   

  ***** S 

• Initial Complaint

  Date:05/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Securus technologies would not Change my address so I got rid of the account so I could have a reset because they kept my address at **** ***** ****** And I kept requesting that my address be updated to the address that is on my actual drivers license and my billing address because So I went through The phone verification through friends and family verification agency through TDJC I called Securus And it has been over three weeks and I am still not able to set up And to talk to my family that I am approved to talk to the state of Texas it is hard to get Through to a live agent with Secusus And these are human beings that we are trying to keep uplifted and keep money on their books and securus is preventing me from doing that with my loved ones Approved by the state of Texas to talk to my brother why is keeping me from him? It is a glitch that is keeping me from being a contact with my brother. I am a law valid citizen and he is serving his time. I need to be in contact with my brother.

  Business Response

  Date: 05/14/2024

  This complaint is for another company ************************ will be able to address this concern.  We will consider this matter invalid and closed with the BBB. 

  Thanks 

  Securitas Technology 

• Initial Complaint

  Date:05/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for two months to cancel my home security as we are seniors in poor health and have to move from our home as we can no longer keep the house. For two months I have been told someone will call me. Nobody did. After I put a stop payment on the $52 charge, as we no longer live there finally someone called saying we had to pay out the year and half contract. This was the first I had heard of this. They will not negotiate with me and wont turn off the security until I pay the year and half charges. I do Not remember signing a contract with them and have requested a copy. Nothing. No reply. We have moved and they refuse to turn off the security. The new owners have nothing to do with this and do not want to continue the security. I do not feel I should have to pay for a year and half security before they will turn off. This is putting the problem between the company and myself on innocent new owners.

  Business Response

  Date: 05/14/2024

  This has been assigned to the appropriate resource in ******. We will consider this matter closed with BBB as we are in direct contact with client. 
  Best, 
  
  ***** S 

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled service July 2023 and still see bills. Additionally we do not have business with this company as they purchased our prior security company. They have been harassing us, saying we owe an invoices from the prior company in 2020, even though we have their invoices showing a zero balance.

  Business Response

  Date: 05/09/2024

  Hello: 

  You mistakenly sent this  Complaint to Securitas Security Services USA, Inc. ("Securitas USA").  Please note that Securitas USA provides security guard services.  You meant to send this to Securitas Technology which is a different company,  which provides security alarm system services.  

  Please don't send correspondence for Securitas Technology to Securitas USA.  We are different companies. If you need to contact Securitas Technology, please visit their website for their contact information. 

   

  Sincerely