Reviews

This profile includes reviews for ProVia LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProVia LLC

  2150 State Route 39 Sugarcreek, OH 44681-9201

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  ProVia LLC

  1550 County Road 140 Sugarcreek, OH 44681-9204

Review Details

• Review fromElaine D

  Date: 09/16/2023

  5 stars
  Discovered ProVia at the Cincinnati Home and Garden show spring of 2023 where I visited multiple window and door providers. Their displayed products and professional (no gimmicks) presentation grabbed my attention quickly. Kyle asked what my objectives were and walked me through the options that matched my needs. This looked like a business partner that would be straight-forward, forthright, and trustworthy for my project. I made an appointment with 2 vendors at the H&G show after spending 4 hours at the show evaluating all. The ProVia in home sales representative was knowledgeable on all details of the features, engineering, operation, guarantee, and performance I should expect with their product. She also explained the overall manufacturing operation and business culture at *** ** ****** and the ProVia factory. I was confident that this was a good fit and elected to go with ProVia vinyl. The windows and doors were delivered and installed well within the time frame quoted. The installer was a perfectionist and explained important details in set up with the freshly caulked products and thus everything performed as promised all the way back to what was initially presented and demonstrated at the Garden Show. There were a few minor adjustments needed post install which were identified right at the time of installation and then completed exactly as promised with 100% satisfaction. I cannot express enough how pleased I am overall with all my windows and doors and the working relationship with the various business partners (owner, sales, scheduler, measuring gentleman, installer) within this organization all with an obvious commitment to the highest level of customer satisfaction. It was an excellent experience start to finish. I have already received compliments on the windows and doors from my neighbors and they will be looking at ProVia for their needs. This is such an easy recommendation to anyone looking for windows and doors. Wish I could click on 6 stars!

  ProVia LLC

  Date: 09/17/2023

  We want to thank, ****** ***** for posting this review on your experience with ProVia manufactured doors and windows. We are pleased to learn of your positive experience through the entire process from research through installation, You also have the comfort of knowing all of the products manufactured by ProVia you purchased are fully covered by the warranty issued at the time of installation.

• Review fromWayne P

  Date: 08/06/2023

  1 star
  ******* ****** declared bankruptcy in the middle of our install. The parent installed was unacceptable. We have hired another installer to remove what had been installed and then reinstall correctly. We are pleased with the product except one of the doors is warped making it difficult to close. We would like it replaced ASAP.

  ProVia LLC

  Date: 08/07/2023

  We apologize for the issues that Mr. ******** is experiencing with his ProVia patio door. Our account manager has reached out to Mr. ******** to schedule a visit to inspect the door. Once we have determined what is needed to resolve the issue, we will find a ProVia dealer to help take care of the service.

• Review fromTom T

  Date: 07/16/2023

  1 star
  I had a ProVia patio sliding door installed in 2020. The door did not operate correctly from the day it was installed. This was noted by the Company that installed the door. ProVia came and looked at it and said there was nothing wrong with it which was obviously a false statement. I told them to bring a QC person to look at the door as there was no way this door operated correctly. They sent out another guy but he wasn't QC. He was just a person they send out to look at defective products and then tells you it's not defective. He said they could replace it, but the replacement might be worse. The door feels like it is glued shut and takes over 25# force to basically rip the door open. An older or weaker person cannot even open it. The frame flexes and and makes noises as if it will break. They said it was in specs and to look at ones at a showroom. So i went to the showrooms with a tool to measure the force to pull the door open. I went to two showrooms and the doors opened with 6# of force. My door opens with 25# of force. Of course their field rep didn't even bring a tool to measure the force to open my door. They basically lie and bully you so you leave them alone. I have been fighting this since 2020. Last winter they had the installer come again to make adjustments again to no prevail. He said he never had a door this bad. It works nothing like the doors in the showrooms. I worked in commercial construction for over 30 years. I've had an Architect as well as two master union carpenters look at the door and they all agreed it was defective and basically a sub-par door at best. Provia will not replace the door and said the case is closed even thought the Contractor / Installer said the door was defective. From talking with many people, ProVia definitely has a quality control problem and they will do anything to keep from standing behind their product. I should be re-reimbursed the cost I have in this door so I can replace with a name brand door.

  ProVia LLC

  Date: 07/27/2023

  The vinyl sliding patio door referenced in this Review by Mr. ***** was ordered by a dealer and manufactured by PrtoVia and subsequently installed by the same dealer who made the sale. Complaints on the operation were received from Mr. ***** by both the dealer and ProVia on multiple occasions. Each time a representative from either the dealer, from ProVia, or both went to the home to do an onsite inspection of the complaint. The time, labor, and effort put into these inspection visits far outweigh the cost of a new unit, and the product isn't simply replaced when there is no clear product defect identified, including the opening and closing difficulty referenced. The cause as identified is this patio door rests on a concrete slab and the concrete expands and contracts as the temperatures change thus impacting the operation of the operable panel. ProVia has made the decision to honor Mr. *****'s request that a new door is the only acceptable resolution and we have started the reorder process. The new unit will be installed once completed but the lead time is lengthy due to the custom size and components of the door. The fact remains that the new door will also be installed on the same concrete slab and there will be expansion and contraction of the concrete slab impacting the door's operation. It's ProVia's hope this will be minimal and the ease of operation will be excellent.

• Review fromBob T

  Date: 07/09/2023

  5 stars
  I purchased this door from ** ******, a distributor in ****** *******.
  Withing moments I knew that I was talking to someone knowledgeable. (and with a sense of humor as well)
  The door came in as ordered in the expected time frame.
  I installed the door a few weeks later and did have one problem. the door handle was too hard to turn when the door was closed.
  I called ** and they said they would send someone out. Later that day or the next day I received a call that the Provia rep was at their location and put him, Bill H**** on the phone.
  We talked through the issue, sent some pictures, changed out an adapter etc. After about 10-15 minutes Bill offered to come out Monday July 3rd. (this call was on Friday July 1st.
  The problem was resolved on Monday. (I did not know about an adjustment)
  Bill also showed me other features and items I also needed to do to complete the install.
  The steel door is heavy duty for a residential door. (I did get the PanoLock option)
  With so many bad reviews I thought I would add my experience.
  *** *

  ProVia LLC

  Date: 07/11/2023

  We appreciate you taking time to share your positive experience with ** ****** and ProVia! We are pleased that we were able to resolve the issue in a timely manner and to your satisfaction. Thank you for the kind review and we hope you enjoy your new ProVia entry door!

• Review fromMarla M

  Date: 07/03/2023

  1 star
  Horrible doors ! The lock on the storm door is defective and the main steel door smells like paint after being installed 7 months ago. I need this addressed immediately!

  ProVia LLC

  Date: 07/06/2023

  Our apologies to the consumer for having experienced these quality issues with her ProVia doors. ***** ******** contacted our ProVia Customer Service as well on 7/3/23 and we do have new hardware on order for her storm door. Our account manager contacted her on 7/3/23 to discuss the issue. He is scheduled to visit her home this afternoon along with the dealer who sold her the product so they can inspect the doors and work toward a resolution.

• Review fromSabine W

  Date: 06/02/2023

  1 star
  There is a warranty issue I am currently experiencing with Provia.. I have followed the proper channels to resolve this matter directly with the manufacturer, and ********* Hardware where the door was purchased but unfortunately, I have been unable to obtain a satisfactory resolution.
  We purchased a home about 6 yrs ago with a Provia front door and sidelights. In March 2023 we noticed that the clear coat was peeling off is a few places on the outside of the door. I called Provia directly and let them know what is going on and to see if it was under warranty. Helen at Provia asked me to contact ********* hardware, where the door was purchased and share pictures with them and they would contact Provia. So this is what I did. ********* hardware told us the door was purchased in 2010 and Provia has a 10 year warranty but that they now offer a 15 year warranty because there were issues with the clear coating. So I was hopeful something could be done. On Provia’s website it states the warranty covers defects in material and workmanship for a period of 15 years. Technically I should still have warranty on the door if it’s 15 years.
  I called today to speak with customer service and was transferred to Allison. She was helpful at all. She said that since the door was purchased in 2010 that warranty at the time was 10 years and not 15 years. I asked her if they know there was an issue with the clear coat why doesnt this fall under warranty if they are advertising that the warranty is 15 year? All she kept saying was “Unfortunately I can’t help you”, I asked if they could recommend people to come out and repair the issue at my cost and she replied “Unfortunately I can’t help you”. I said when the door was purchased it cost $6,500 and I would have thought that Provia could offer some kind of help. She said “Well you are the 2nd homeowner”. Not really sure what she was implying by saying that but regardless they should offer other solutions to their customers.

  ProVia LLC

  Date: 06/05/2023

  We do recognize the apparent frustration expressed by ****** **** in this Review. The statements made by ProVia's Customer Service Reps are accurate as relating to the warranty issued at the time of the purchase by the homeowner at that time. The entry door unit in question was manufactured, delivered, and installed in November 2010. The warranty issued with this unit had a 10-year finish warranty. This information was relayed to the dealer, ********* Hardware as well as ****** ****. The entry door warranty issued with the entry door products purchased currently have a 15-year finish warranty due to improved finishing products developed by our vendors over the years. Current warranties do not revert to cover products manufactured in the past. Also, the statement referencing the second homeowner is referencing the warranty section titled Transferable Warranty. This warranty was/is transferable however it doesn't play any type of a role in the 10-year finish warranty. The original terms of the warranty remain intact. ProVia fully stands behind all warranties issued with the products when manufactured. We do extend our apologies for not taking the additional step of checking with management to pursue additional options for ****** ****. Today, we reached out to ********* Hardware and extended an offer of assistance to be passed along to ****** **** to provide them with an option on how they would like to proceed.

• Review fromTrevor M

  Date: 05/29/2023

  1 star
  I'm on my second 10k door. First was shipped only banded. Now the second still is wrapped and leaking. Hinges stick and door sags. I've been waiting on a provia tech for 4 weeks now that said they'd be out in 3.

  ProVia LLC

  Date: 06/05/2023

  We apologize for the issues the original French Door unit had. Some quality issues were identified, and a new unit was ordered and installed. This one had lockset prep issues, so a new active slab was reordered. Our records indicate Warranty Service notified consumers when reordered that a service call would be made in 3 - 4 weeks. This was on April 28. Reorder was manufactured and a service call was scheduled for May 30. This review was filed on May 29 (Memorial Day) and the service occurred the following day as scheduled.

• Review fromMark B

  Date: 04/24/2023

  1 star
  $12,000 for a door that the screen opens on the side and allows bugs in , hinges on the door are not color mathching and overall quality of the door looks cheap. Not to mention the ****** who installed the door measured incorrectly and took 3 addtional months to replace with the correct size and when I showed them the screen gaps , they said this was provia's issue to fix . Never again will I use provia or ****** . Now I am stuck with the crap until I can afford to fix . I advise all to run away if someone tells you they are using provia

  ProVia LLC

  Date: 05/24/2023

  First, clarification on what the $12,000 covered. The order consisted of a top-of-the-line fiberglass entry door, 2 fiberglass sidelites, a rectangular transom over all 3 units, and a storm door. The storm door is the unit the review is about since it's the one with a screen. The storm door is ProVia's Spectrum full view model which has 2 sash and retractable screens in the door. The retractable screens are attached to the sash so when the sash are opened/closed the screens fill the opening or retract onto the tensioned roller. The sides of the screen travel inside the sash track however there is no frame along the sides of the screen mesh to prevent it from coming out when force is applied directly to the screen. Screen wouldn't retract if it had a frame. As for the incorrect sizing and non-color matched hinge, these items are determined between the dealer's sales personnel and the consumer. As the manufacturer, ProVia made exactly what was ordered and we stand behind the quality of the products and the warranties issued completely. Consumer is welcome to work back through ******, who in turn can work with ProVia to have the storm door model changed out if desired. There will be some minimal costs involved but that option always exists.

• Review fromJan M

  Date: 04/20/2023

  1 star
  I ordered three custom entry door through my Provia vendor. When the doors were delivered in October 2022, the aluminum jamb wrap was not the correct size. I contacted my vendor and was advised to install the doors and see if they will work. I already knew they would not fit so after installing the doors, I again contacted my vendor and they contacted Provia. Provia requested photos, which I took and sent to my vendor. The vendor contacted Provia and after about 5 weeks Provia provided replacement aluminum. The replacement aluminum was no different from the original aluminum. I again took photos of the oversize aluminum and photos showing the dimension of the jambs and brick mould. I again forwarded the photos to my vendor. After another 5-6 weeks, Provia sent replacement aluminum pcs. As before the replacement pcs were not even close to what was required. I again sent photos with dimensions to my vendor to forward to Provia. Again, after about 5-6 weeks Provia sent replacement aluminum. Again for the fourth time they sent the wrong material. I contacted my vendor and they contacted Provia. Provia replied with the statement that they were no longer going to replace the aluminum. I asked my vendor to see if they would send me replacement brick moulding (6pcs) and flat rolled aluminum and I would swap out the brick mould and bend the aluminum to fit myself. Well weeks later Provia sent one box of coils stock, two pcs of brick mould and pre-formed brick mould wrap, which I did not need. I now have 14 boxes of unusable arts for these three doors. At this point, I contacted Provia directly and after a heated discussion, they agreed to send the brick mould. I finally received the brick mould and when I went to install it, it was the wrong size. On another note, the thresholds for the custom doors are not the correct size so that the weather seal on the bottom of the new storm doors will not work.

  ProVia LLC

  Date: 05/24/2023

  ProVia's Quality and Customer Service personnel did extensive research on this job from the original through the subsequent reorders of aluminum cladding. First, our apologies to the consumer who filed this Review for numerous reorders without getting it correct initially. Through our entries into our system, all of them were correct but we're unable to verify exactly what was pulled and bent in the manufacture of this cladding. We acknowledge the fact these were our errors and we could've done a better job of gathering details ahead of simply continual reorders of the cladding. We do take responsibility for the cladding not being correct from the original through the numerous reorders.

• Review fromDiane O

  Date: 03/24/2023

  1 star
  They do make junk. We paid $2,546.42 for a door and storm door without installation. It a lesser door than the doors at Lowe’s/HomeDepot. Don’t waste your money. It’ll break your heart and **** you off.

  ProVia LLC

  Date: 03/26/2023

  We're very sorry to see this review of your experience with an entry door and storm door manufactured by ProVia. Without any pertinent information provided regarding where you purchased your doors from or the exact nature of your complaint, we aren't able to provide any type of resolution. Please provide additional information on where the units were purchased from and the exact nature of the issue which necessitated this review. We are sincere in wanting you to have the products performing to the expectation you had when you made the purchase. Please reply with the additional information to this Review or contact our Entry Door Customer Service team at **************. We want to take care of the issues you're experiencing.