Reviews

This profile includes reviews for ProVia LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProVia LLC

  2150 State Route 39 Sugarcreek, OH 44681-9201

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  ProVia LLC

  1550 County Road 140 Sugarcreek, OH 44681-9204

Review Details

• Review fromM. C.

  Date: 02/03/2023

  1 star
  We have a Provia door the door leaks also it has a aluminum strip down the door it gets ice on it contractor has been out twice with no help the door is crap can’t fix crap wast of a lot of money.

  ProVia LLC

  Date: 02/06/2023

  This unit so kindly referred to is a Heritage fiberglass French door set manufactured and delivered in June 2020. Received request from ProVia's Account Manager to send a thicker weather stripping in April 2021. We haven't received any feedback from consumer or dealer about any ongoing issues. ProVia will contact the dealer to get an update of what's transpiring and then see what is required to attain complete resolution to the satisfaction of Reviewer.

  M. C.

  Date: 02/06/2023

  After 40 years working in the trade as a electrician I am retired, i now have a woodworking shop and make furniture/ cabinets .When temp get to 20 degree the aluminum strip down the right door get ice on it. The door is installed in a basement walkout. When the temp goes down from 20 degree the right door warps to the inside making a gap at the bottom of door . Your contractor said the foundation was lifting causing the problem . After this for an answer to the problems i have lost all hope and faith in the contractor so i gave up . Every time in the winter i go by the door and see ice on the door and the other day temp want down to 13 degrees and could see outside at the bottom of door. This prompted me to send a EMAIL to BBB . If you have a factory representative in St. Louis i would be happy to meet with them and discuss this issue.

  M. C.

  Date: 03/18/2023

  Update on door. Last night (3/17/23) the outside temps went down to 20 degrees, Currently the temperature is 23 degrees. There is water on the aluminum strip on the door. The humidity in the house is 44%. Our builders grade window that is nearby does NOT have any water on it.
  Both the local factory rep and dealer originally saw the right hand door with ice on it and you could see daylight between the two doors at the bottom. As I stated previously the dealer stated that the foundation was limiting. That is not true. I have lost all faith in the dealer. Now the local factory rep wants to see the door again in that condition. That does not happen until it gets into the single digits at night. So now we have to wait until next winter to see that happen.

  M. C.

  Date: 01/16/2024

  Here we are., at this time of the year when it gets colder. My door is still doing the same thing, the aluminum strip is has ice on it and the door has also bowed. The video shows the outside temperature and the door. This is not the first time for this to happen. At this point I don’t want a new door with the aluminum strip on it because it will do the same thing. Anything below 20 degrees we have this issue. If Provia has a cold weather door similar to the French door style like we have, we would be interested

  M. C.

  Date: 01/19/2024

  If Provia wants to see a video of the door. Contact me. I will be happy to share it.

• Review fromRex T

  Date: 01/28/2023

  1 star
  Bought ProVia entry doors for my sunroom addition. Both doors leaked extensively at the threshold. Blamed on contractor ( very good experienced, installed hundreds of doors successfully). Sent factory rep to check and re- installed, still both leaked. Their solution was to tear out and replace frames (after woodwork all installed and painted. We decided to install storm doors with no help offered by ProVia (they have storm doors).
  This is an expensive junk product from a company that blames everyone else and takes no responsibility.
  DO NOT buy these doors.
  I am a civil professional engineer in multiple states and have experience working with suppliers and this is not a company you want to use.

  ProVia LLC

  Date: 01/31/2023

  Order in question was shipped from ProVia on 12/14/20. Received call from Mr. ****** on 6/14/21 regarding leaking through thresholds of both doors. Initial determination was we missed a couple of gaskets on the units. These were sent out overnight delivery. Received another call on 6/21/21 that the recommended fix didn't work. Components were resent for both doors. Account Manager was notified on 7/8/21 the services did work and problem resolved. 7/16/21 Mr. ****** called in again stating one door was leaking again. Account Manager contacted them and offered to have frames reordered. They refused tp allow frames to be reordered and insisted they were adding storm doors on both of these units. They were undecided if they were choosing ProVia's storm doors or a competitor's. This was the last recorded communication from distributor, contractor or Mr. ******. Now a year and half later this Review is posted. ProVia will be contacting Mr. ****** to determine the exact nature of what is transpiring and what resolution he's looking for. ProVia wants to resolve this in full.

  ProVia LLC

  Date: 02/01/2023

  Mr. ****** was contacted on 1/31/23 by ProVia to discuss the matter and he requested that we no longer contact him. Call was ended abruptly by Mr. ******.

• Review fromHeather L

  Date: 01/18/2023

  1 star
  I ordered windows and doors nearly 1 year ago (February 2022). Was told 12-14 weeks due to two tone color selection. 23 weeks later (in July 2022) most the windows and doors were installed. The front door and patio door/windows arrived the wrong size and 1 window arrived with broken glass. I was told that the replacements would be rebuilt as a "reorder" due to error and would be much faster than the original order. I am now an additional 26 weeks with no ETA on my front door, patio door/windows, and broken window glass replacement.
  I've reached out to the distributor/installer multiple times and I've even reached out to ProVia directly. ProVia rep promised to "look into it and return my call" and I never heard from the again. This whole process has been a complete disappointment and disaster. I absolutely 100% DO NOT recommend ProVia.

  ProVia LLC

  Date: 01/31/2023

  We do apologize for the delays on this order for ******* ******. Here is the detail we have on record related to both orders.
  Entry doors - Initial order for the entry doors was received on 2/18/22 and was manufactured and delivered on 4/18/22 to ProVia's dealer. on 7/21/22 a call was received from Contractor about potentially needing to reorder the door w/14" sidelites at a smaller size w/12" sidelites. On 8/26/22 they did place a reorder with the smaller sized sidelites. The reordered unit was delayed within ProVia's manufacturing process due to failed quality of the skins used to manufactured the sidelites. The vendor struggled to get skins to ProVia which met our quality standards on 12/15/22 we did receive skins which met quality standards, unit was manufactured and shipped out on 1/4/23. Delivery to dealer occurred on 1/11/23.
  Windows - Order for the windows was received on 2/18/22. Units were manufactured and shipped on 6/2/22 and delivered to dealer on 6/7/22. Received a call from dealer on 7/21/22 that one shaped window was received with cracked glass. A replacement insulated glass piece was reordered on 7/25/22. Glass unit was completed and shipped out on 9/29/22 and delivered to dealer on 10/3/22. We haven't received any calls or messages on this order since this insulated glass unit shipped from ProVia.

• Review fromTom T

  Date: 12/27/2022

  2 stars
  We placed an order for windows for a sunroom addition in June and were told it would be 20 weeks for our order to arrive. We postponed starting the project to coincide with the delivery. We were ready for the windows at just the right time, but our windows were delayed twice so work halted until they arrived about 5 - 6 weeks later. When they arrived, they were short 1 window. We were told that the glass was broken in one window and would need to be repaired. Another 2 weeks passed and when it did arrive at their warehouse, it is still sitting there waiting to be unloaded. I understand the delays in materials, but you would think the company would make it a priority to get this taken care of after all the delays, but there just seems to be a ho-hum attitude towards everything. I guess you can do that when the demand is high. I have to say that when 1st dealing with the in-house rep, he was very helpful providing me with quick pricing information for the various options I was looking at. I have no clue about the quality of the windows themselves, since the room is sitting with one window not installed. The sliding door seems to work smoothly. This delay causes a major issue with the stucco going forward because of the colder weather, so just another headache.

  ProVia LLC

  Date: 12/29/2022

  First, we want to extend our apologies for the delays you experienced with your order of windows manufactured by ProVia. In order to assist us with identifying the exact nature of what has transpired, would you be able to provide with either ProVia's order number or the name of the dealer you purchased these windows from? We definitely want to assist you in resolving what's transpired.

• Review fromLinda R

  Date: 09/17/2022

  1 star
  I ordered ProVia windows through an Illinois distributor on April 30 2022 and was told it would be 6 weeks. It is now 19 weeks later and I am being told it will be another 3 weeks before the windows would be shipped.
  I called ProVia directly and asked what a normal wait time would be for ordering windows and was told that “… it could take up to 20 weeks”. We are now past that time quoted by a ProVia rep and I am still not confident that is the final date because ProVia keeps pushing the ship date back 2 weeks minimum each time my distributor contacts them.
  I am getting 3 large windows and it is looking more like this is going to be happening in the middle of winter, which is concerning to say the very least.
  I am not happy with the consistent delays by ProVia and would like an explanation for the delays and an honest ship date.

  ProVia LLC

  Date: 09/21/2022

  These windows referenced in this Review were ordered from ProVia by indicated Illinois distributor on 5/3/2022. ProVia subsequently received the order and manufactured and completed all the windows on 6/14/2022. The windows on this order are still being held at ProVia due to a failure to adhere to the Terms and Conditions set forth between ProVia and the Illinois distributor the consumer ordered these windows from. Further details wanted by ***** ****** on this failure must be obtained from the Illinois distributor . ProVia will not discuss this breach with the author of this Review as she is their customer.