Reviews
This profile includes reviews for NVP Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 101 Customer Reviews
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Review fromRochelle C
Date: 07/12/2024
5 starsBoth Roadside and Customer service rep were helpful. Now all I hope for is for my warranty to apply.
NVP Warranty
Date: 07/13/2024
Thank you very much for your 5-star review! We are glad that our team could assist. If you have any additional questions, please contact our Customer Service Department at **************Review fromJendaya W
Date: 06/30/2024
1 starI am a brand new customer. My fiance and I were told that with this warranty (which is supposed to be good for 2 years) would cover 24hr roadside assistance. Well, the battery died on our Land Rover that was purchased from Rolls Auto a month ago. It happened this morning around 3am while my fiance was on his way to work and no one ever picked up the phone. We were placed on hold for a representative and nothing! This is absolutely frustrating. If you don't offer 24hr road assistance then don't have your recording tell people to hold for the next representative knowing dag on well there's no one working!!NVP Warranty
Date: 07/01/2024
We are sorry to hear that you had an issue with your vehicle an were unable to reach someone. We researched our records and do not see a call from the number we have on file. However, we do see call that came in around that time from another number that did not match our records. We do not see a message or voicemail that was left. We are having a member from our customer care team reach out to see if you still need assistance. WE apologize for any inconvenience.Review fromK. W.
Date: 06/25/2024
1 starHorrible company save your money they will find any way not to pay i have been dealing with then trying to get my moms truck fixed and she would of been better off throwing the money away that she used to pay for the warranty i even feel silly calling it a warrantyNVP Warranty
Date: 06/26/2024
We are sorry that you are having a difficult time and we would like to assist. However we would need your mother's information in order to identify her Vehicle Service Contract and the claim you are speaking about. If you would like to provide us with this additional information we would be happy to reach out to you to provide an explanation.K. W.
Date: 06/26/2024
I allready called you to try to get this taken care of and was told that a tipm is not covered because its not called a body control module even though they are the same thing and a oil pan is not covered because there would have to be a internal engine failure for you to cover it which i believe you would find a way to weasel out of paying out of that agian my opinion stands it was a waste of money for the warranty and you do not stand by your product and it should be illegal to sell a product like this so called warrantyReview fromRaul G
Date: 06/19/2024
1 starHorrible company. Paid 2000 for a warranty that cover absolutely nothing. Had a legitimate problem. Withe components that the warranty says it covers, and they found a way to deny the claim. Very bad business practices.NVP Warranty
Date: 06/20/2024
We apologize that the components that were submitted for repair were not covered under your level of coverage. As we advised yesterday in response to your Google review on 6/19/24, we processed your VSC cancellation per your request. If you have any additional questions, please contact our office at ************Review fromPamela S
Date: 06/14/2024
2 starsIt seems to be a hassle to get them to approve and pay for repairs. My mechanic is still trying to get it approved and it’s been a week.NVP Warranty
Date: 06/15/2024
Dear ** *****,
I see that your claim (CL11499986) was authorized on Friday 6/14 at 12:03 pm EST. We are currently awaiting your repair facility to submit the invoice for payment.Review fromD. C.
Date: 05/01/2024
4 starsI paid for a warranty with NVP on 12/12/23 two months later I had a diagnostic check on the vehicle from Smart Dodge they advise me the transmission was going out. They offered to fix it. NVP would not pay the labor so I took the vehicle to several other shops in NVP. Can’t work with any of them at this point. I’ve had my vehicle five months and I’m unable to work with the warranty company to get it fixed. They just keep denying every company I take it to.NVP Warranty
Date: 05/02/2024
Good morning, ******* We are in the process of getting your vehicle's transmission claim approved and we have offered to supply a transmission and pay the shop their $95 per hour rate, at the Alldata labor guide time of 5.0 hours as outlined in your contract terms and conditions. If you have any other questions, please contact us at ************ and we will be happy to assist you.D. C.
Date: 05/03/2024
The problem was the labor at 95 *5= 475 who’s going to put a transmission in for four 475 the labor cost would leave me paying 500 more than what the warranty cost would be paying. That’s not acceptable for me at all when the hourly rate is $132.80 per hourReview fromLuis B
Date: 04/25/2024
5 starsRep was professional and knowledgeable with the in and outs of my warranty. Provided the guidance I needed to start my claimNVP Warranty
Date: 04/26/2024
Thank you for your positive feedback. We look forward to assisting with your Service Contract needs.Review fromLuis B
Date: 04/25/2024
5 starsRep was professional and knowledgeable with the in and outs of my warranty. Provided the guidance I needed to start my claimNVP Warranty
Date: 04/26/2024
Thank you for the positive feedback. We look forward to assisting you with your Service Contract needs.Review fromFredrick S
Date: 04/11/2024
1 starPurchase a vehicle with 4 star coverage took it to a shop escalade needs engine dealer contact me and told me nvp warranty wont fix my truck I was told it was parts that I see listed on the package only had the truck 2 months I feel like I got had by the warranty company I gotta lawyer up sadNVP Warranty
Date: 04/12/2024
Good afternoon. We have not received any information regarding the cause of failure in order for NVP to make a coverage determination. Once your repair facility does this, we will be able to evaluate their findings and apply coverage wherever applicable. If you have any questions, please contact us at *************Review fromEdward F
Date: 04/08/2024
5 starsCalled to understand my warranty etc. Steve was very helpful in providing me with all the necessary information to be able to productively use my policy.NVP Warranty
Date: 04/09/2024
Thank you for the positive feedback, *******
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