Reviews
This profile includes reviews for NVP Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 101 Customer Reviews
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Review fromStephanie M
Date: 10/05/2024
1 starAbsolutely awful customer service! I paid extra for this warranty for the benefits it included and with the understanding that those benefits would be available to me when I need them. I have been stuck on the side of a busy highway, have called the roadside assistance lines several times and left messages, as it keeps you on hold for 15 minutes then goes to a voicemail box and hangs up on you. I'm stranded and can't even get ahold of anyone to help, why am I paying for something I can't use? An hour and a half on hold and trying to get help is unacceptable!!
NVP Warranty
Date: 10/07/2024
Good morning,
We are unable to locate your contract based on the name, email and zip code provided but would be happy to research the situation further. Please call us at ************ to connect with one of our Customer Service Specialists.Review fromDawn C
Date: 09/12/2024
4 starsSteve was able to answer all my questions regarding the paperwork that was mailed to me and was professional and curteous.Review frommarlon B
Date: 09/10/2024
1 starThe Worst Warranty You Can Have. Pretty much I bought a Lemon and The car's Transmission went. Coverage is only $2500, But the dealership as asking for $5500. I didnt even have the car 30days.NVP Warranty
Date: 09/11/2024
Good morning ******,
I reviewed our files and located a pending claim for a transmission. The information on file shows you may move the vehicle to another repair facility, and we assisted in provide some information for possible facilities. We did confirm with you the transmission limit of liability noted in your contract terms is $2000. The complete Limits of Liability are outlined in your contract terms. if you are in need of a copy of your VSC please contact our customer service department and one can be sent to you. We will anticipate a call from a new facility when you have selected one and they call our claims department to initiate a claim with the vehicle on site.Review fromClaudia M
Date: 08/12/2024
5 starsSteve had great customer service. I'm a bit worried with all the bad reviews. Hopefully they are able to fix my car.NVP Warranty
Date: 08/14/2024
Steve is a valuable member of our customer service team, and we are pleased he was able to assist!Review fromDwayne W
Date: 08/01/2024
5 starsKeith had excellent customer service!! I was a pleasure doing business with him.NVP Warranty
Date: 08/06/2024
Thank you for your kind words! Keith is a valuable member of our claims team, and we are happy to hear you had a great experience.Review fromGabby A
Date: 07/30/2024
1 starSave yourself time and money and do not get this warranty and if you’re given this warranty through a dealership prepare to pay everything out of pocket. Unfortunately I bought a lemon with this warranty for coverage and have been screwed every step I take. I’m pretty sure these people only intent is to send people to mechanics to pay fees on fees for them to deny every claim or only being willing to cover such a small amount of the repair that it costs less to get your own parts and pay for labor out of pocket. They expect repair shops to get Is that are based off used car parts so they cover very little if anything at all. I have tried several times to get stuff covered with no luck at all. Do your research because there are decent aftermarket warranty companies, this one however is not it.NVP Warranty
Date: 08/01/2024
Good morning Gabby, I have researched our files and located a claim on your vehicle that is currently pending. I show you discussed this status with an agent 7/30/24. At that time the agent advised we are awaiting a call from the repair facility with their findings when tear down is completed with your authorization. If you have any additional questions, please contact our office. We have also responded to the concern on the ****** review.Review fromKeaton G
Date: 07/30/2024
5 starsSteven showed great customer service. Explained everything in detail, and glad I ran into him!NVP Warranty
Date: 07/31/2024
We are glad that you had a great experience during your recent interaction with our Customer Service Representative Steve! Thank you so much for your feedback we really appreciate it.Review fromanna b
Date: 07/23/2024
1 starDo not waste your money on this warranty company... I purchased the 5 star program that included wear and tear. My car has been in the shop for 30 days.. I had to wait on refurbished parts.. that included no hoses..I purchased wear and tear so I wouldn't have this problem... they are a fraudulent company and have not provided the warranty I purchased...NVP Warranty
Date: 07/25/2024
We apologize for the inconvenience you experienced and have spoken the shop to resolve this issue. We have authorized replacement of the part with an OEM part that includes all the necessary components to repair your vehicle. If you should have any additional concerns and/or questions, please do not hesitate to reach back out to us.Review fromChristine B
Date: 07/16/2024
5 starsThe representative was friendly , knowledgeable and helpful explaining everything to me.NVP Warranty
Date: 07/17/2024
We appreciate the positive feedback! Thank you!Review fromCharles R
Date: 07/13/2024
1 starCustomer service is horrible, they talk over you won’t let you get a word in or finish your sentence. It’s a scam, they don’t cover anything they say they do.NVP Warranty
Date: 07/15/2024
We are unable to locate your contract based on the information provided, but would be happy to research and provide an explanation for your situation. Please call us at ************ to connect with one of our Customer Service Specialists.
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