Reviews
This profile includes reviews for NVP Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 101 Customer Reviews
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Review fromZACHARY C
Date: 02/25/2025
5 starsMike R. is the best always professional and extremely knowledgeable. Thank you!
NVP Warranty
Date: 02/26/2025
Thank you, ******** Mike is a valuable member of our claims team, and we are always happy to hear from anyone who had a positive experience with him!Review fromDevin B
Date: 01/13/2025
1 starAttempting not to pay out on your warranty items due to excessive use but it’s a used vehicle and that’s why I purchased the warranty. Purchased a truck and the warranty on December 31, 2024. Took the vehicle to a mechanic shop to ensure there were no issues I couldn’t detect. Mechanic shop states there were issue's with the vehicle and contacted the warranty company. It took a week for the shop to receive any information on this warranty and everything was denied due to excessive use and there was no way with a vehicle with that many miles could have that much wear and tear unless there was excessive use. The vehicle is used and that’s what the purpose of a warranty. We don’t know if the parts on this vehicle were new, faulty or used parts. There’s no evidence of excessive use other than the claims adjuster states it. He’s making an assumption on his experience but we don’t know what this vehicle has been through prior being purchased. Was also told you can’t speak with anyone higher than him, the claims adjuster. Then was hung up on. Also, stated the only thing he said was incorrect was the only way the vehicle could have that much wear and tear is if you were driving in a mountain. Not requesting anything but what I paid for through my warranty.NVP Warranty
Date: 01/14/2025
Hello ******
At the time the claim was initiated the vehicle had traveled 113 miles in 3 days from purchase. Upon review the failures present with tie rods, wheel bearings and engine mounts are something that would not occur in such a short duration of time and mileage. Per the contract terms these failures were denied citing the exclusions section 10, item "B. Repair or replacement of any Covered Component when a Mechanical Breakdown is attributable to a condition that existed prior to the purchase of this Agreement." Our adjuster has requested photos of the radiator failure for consideration, and we are awaiting receipt of those images. If you have any additional questions or concerns beyond the conversations we have had to date, please don't hesitate to contact our customer service agents at *************Review fromJennifer J
Date: 01/03/2025
1 starI bought a used car with an nvp warranty. 1.5 months after purchase I learned I had $1000 of repairs on it. Tire pressure censors, an ignition coil and checkup fees. Nvp refused to cover any noting that their warranty only covered very limited parts. Scam.NVP Warranty
Date: 01/06/2025
Hello ********,
I was able to locate your file and review the associated claim. Your powertrain contract is a stated item contract and does not list tire pressure sensors, ignition coils or spark plugs among the covered items. If you have any further questions, please do not hesitate to reach out customer service agents at ************
Review fromCory W
Date: 01/02/2025
5 starsThe 2 representatives Ms. Sarah, and Ms. Stephanie went above and beyond to correct a situation. I salute them for their Super ??customer service, and honor in their goals in life!
It isn't regular for companies to stand for what's right; BUT THEY DID THAT!
?? OFF LADIES! UNTIL WE MEET AGAIN! HAPPY YRS TO COME!!
*** **** * ********NVP Warranty
Date: 01/03/2025
thank you for taking the time to share such a positive experience! Sarah and Stephanie are valuable members of our team, and we are glad to hear you enjoyed their professionalism in helping you.Review fromLucas G
Date: 12/06/2024
5 starsOlga is a great representative of NVP Warranty! Would highly recommend working with her and the company.NVP Warranty
Date: 12/09/2024
Olga is a valued member of the team and we appreciate the positive feedback!Review fromZymia J
Date: 12/02/2024
1 starThese people are scam artists. The warranty will not honor any claims and you will have to come out of pocket for everything. I purchased a 2014 Equinox. 1 previous owner. 30k miles or 2 years. The engine jumped timing and the warranty refuses to fix it. I sent in records or oil changes as well as kept up with maintenance and routine gas treatments. The company usually doesn’t request records but because they claim I didn’t have more than the two I provided from previous they could not honor it. Check the GOOGLE reviews. There is nothing favorable about this company. Now I am at a loss of 4300$NVP Warranty
Date: 12/03/2024
Good morning,
I've reviewed the claim on file for your contract. We have received 1 maintenance record at the time of this reply. We also reviewed the carfax for any additional services that may suffice and non are logged there. The OEM requires the oil changes to be completed at minimum once per year or not more than every 7500 miles. Per the contract terms "13. MAINTENANCE: Regular maintenance service is a condition of this Agreement. In order to keep this Agreement in force during its term, the Agreement Holder
must, at his or her expense, maintain the Vehicle according to the Vehicle manufacturer’s specifications including, but not limited to, scheduled oil changes,
transmission fluid changes, differential fluid changes, fluid level checks and refilling when required, and lubrication of the steering components and suspension.
The Agreement Holder must provide verifiable service records indicating proper maintenance of the vehicle has been performed upon Administrator’s request.
Receipts listing date, mileage, services performed, and materials purchased will be the only acceptable proof of maintenance." If no further maintenance was performed the obligations have not been met and we are unable to proceed on the claim.Review fromC. F.
Date: 11/26/2024
1 starThey don’t tell you when you buy that they will not pay the full cost of repair. They only pay a percentage…and the percentage is a lot less than what the repair will be …they only want to pay $2000 on a claim when warranty clearly says what’s covered …but then they go to the fine print and tell you other wise….dont waste your time and money they will make you mad and have you thinking your repairs are covered when there not !!!!NVP Warranty
Date: 12/02/2024
Good morning Christoper,
as previously cited in the open complaint this information is clearly stated within the contract terms and was acknowledged by the applicant when the contract was enacted.
APPLICANT’S
ACKNOWLEDGEMENT: I hereby apply for the issuance of a Service Agreement
covering the Vehicle identified above. I acknowledge by the signing of this
Agreement that I have reviewed, understand, and accept the terms and conditions
in this Service Agreement, including the plan, term, price, maintenance
requirements, claims procedure, and Arbitration Provision. I acknowledge
receipt of my copy of this Agreement and that this Service Agreement must be
purchased at the time of the Vehicle sale. I understand that the purchase of
this coverage is not requirement for the purchase, lease, or financing for this
vehicle. I understand that this Agreement is between the Obligor (D&P
Holdings, Inc.) and Applicant. The product being offered is a service contract
and is separate and distinct from any product or service warranty which may be
provided by the manufacturer, importer, or seller. Special state disclosures /
requirements supersede any and all applicable portions of the Applicant’s
Acknowledgment section of this Agreement. I understand that THIS IS NOT A
POLICY OF INSURANCE.Under the DEFINITIONS section of the Vehicle Service Agreement, it explicitly states:
“MECHANICAL
BREAKDOWN means the inability of any covered part(s) or component(s) to
perform the function(s) for which it was designed due to defects in workmanship
or materials.”
Additionally,
within Sections of the TERMS
AND CONDITIONS the
language states:
6. LIMITS OF LIABILITY: The
limits of liability under the terms of this contract are as follows, subject to
a maximum aggregate limit of $6,500:Maximum Limit Per Coverage Component Group
Two thousand dollars ($2,000) Transmission ClaimsC. F.
Date: 12/03/2024
When I purchased the vehicle the dealer said it came with a 2 year warranty I never saw a brochure the warranty was never explained to me …in this case I feel as though the warranty needs to be honored and the dealer needs to lose what ever certification he has to sell this warranty and any other typeReview fromErika J
Date: 10/25/2024
1 starAbsolutely worthless. Do NOT waste your money on this extended warranty. Their contract is so finely crafted to just protect THEM! Makes it sound as if so much is covered, and when the time comes for the use of the policy, all of a sudden it's one of their 100 loopholes to not actually cover a THING! I will be asking for a refund and I already see they even fight their poor victims on that request. I'll seek legal action if I have to. A bunch of crooks.NVP Warranty
Date: 10/28/2024
Good morning,
We are unable to locate your contract or any claims based on the information provided in this review. Please provide us with the last 6 digits of your VIN, or call us at ************ and we will be happy to assist. We look forward to offering more clarity on this matter as we have responded to this review on google also.Review fromShawn K
Date: 10/22/2024
1 starCompany does not cover any of repairs that are covered. They refuse cancellation when warranty was never used. Total Scam of a company! They need to refund me the cost of this warranty or will seek legal action!Review fromNick E
Date: 10/09/2024
5 starsThe agent was very pleasant & Very informative,
Would recomend them to anyone
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