Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Micro Center Computers & Electronics has 32 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Micro Center Computers & Electronics

  4119 Leap Rd Hilliard, OH 43026-1117

• 

  Micro Center Computers & Electronics

  2701 Charter St Columbus, OH 43228-4639

• 

  Micro Center

  750 Central Park Ave # A Yonkers, NY 10704

• 

  Micro Center Computers & Electronics

  263 Mclean Blvd Paterson, NJ 07504

• 

  Micro Center

  1776 E Jefferson St Ste 203 Rockville, MD 20852

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items at 6:50pm on 12/19/24. . Cashier said I had to provide my email address, phone number and address in order to check out. I asked what for because I didnt want to be signed up for a mailing list. Cashier said it was for making refunds easier in case an item didnt work so I said OK. soon as I get out the store I get an email and a text message alerting me that I was signed up and subscribed. I then went to the site to opt out to have my information not be sold, and they said that I cannot do that in the state of ********. I do not want my information sold or on any future mailing lists. The cashier flat out lied in order to sign me up. Cashier was about 57 Asian descent with long shoulder length hair and eyeglasses. .

  Business Response

  Date: 01/21/2025

  Hello, 

  
  Thank you for reaching out to us regarding your preferences. We sincerely apologize for any inconvenience caused by our marketing communications.
  We have reviewed your request and have successfully removed your information from our marketing lists. You will no longer receive promotional emails, newsletters, or other marketing materials from Micro Center. At Micro Center, we value your privacy and strive to honor your preferences. If you have any further concerns or questions, please dont hesitate to contact us 
  
  Thank you for giving us the opportunity to address this matter. We appreciate your understanding and hope to continue serving you in the future.

  Thank you, 
  Micro Center Customer Relations

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  Rayneese Primrose

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Macbook Pro Battery for a mid 2012 on the date of Aug. 26, 2024. Today is Nov. ******* and the battery says it needs to be replaced now. Since, installation it has given me issues with dying fast and now it is needing to be replaced. The store manager I asked if they need to install and he said NO. Now, this company is not honoring the warranty information for me and saying i am not covered under warranty. There is NOTHING in the documentation saying this is the case.

  Business Response

  Date: 11/25/2024

  Hello, 
  
  Thank you for taking the time to share your concerns with us. We truly value your feedback and appreciate the opportunity to assist you.
  We understand that the store has since reached out to you and addressed your needs. Were glad we could help resolve the matter and ensure your satisfaction.
  If you have any further questions or need additional assistance, please dont hesitate to let us know.

  Thanks, 

  Micro Center Customer Relations

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am escalating an issue regarding a warranty on a bundle deal I purchased from Micro Center, which has not been honored as expected. Two years ago, I bought a bundle where I paid for a CPU and received a free motherboard. At the time, I was offered and purchased a two-year warranty on the motherboard to cover any issues. This warranty expires November 2, 2024. Recently, I noticed performance issues with the motherboard, suggesting it may have been faulty from the start. On October 26, 2024, I visited the ********, **, Micro Center. I spoke first with a Knowledge Bar representative and then with a manager, *******. Despite my warranty coverage, I was told nothing could be done because the motherboard was provided free with the bundle, and no replacement model was available. I was neither offered an equivalent replacement nor store credit. I was told that ******* would reach out to the manufacturer and follow up with me by Monday, but it is now Wednesday, and I have not received any update. Since I purchased the warranty specifically for this motherboard, it is unacceptable that Micro Center will not fulfill it. The purpose of a warranty is to provide protection against product issues, irrespective of the original purchase cost. I am requesting that Micro Center honor the warranty by providing a comparable replacement motherboard or store credit of equal value. I believe this is a reasonable request given that the warranty was sold with the expectation of protection against these issues. Thank you for your attention to this matter. I look forward to a prompt response and a resolution that reflects Micro Center’s commitment to customer satisfaction and honoring warranties. Thank you, *******

  Business Response

  Date: 11/04/2024

  Hello, 
  
  We appreciate you reaching out to us regarding your service plan. We understand that the store has been in contact with you and offered a credit of $81.91, which represents the value of the motherboard and can be applied toward the purchase of any new motherboard.
  
  The manager informed us that you’ve decided to keep the motherboard. However, if you change your mind, please know that our managers are available and ready to assist you.
  
  Thank you again, and don’t hesitate to reach out if there’s anything further we can do to help.

  Thanks, 

  Micro Center Customer Relations 

  Customer Answer

  Date: 11/07/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 

  I was offered $81.91 credit. However, I must express my disappointment with this proposed resolution.
  The service plan was sold to me with the understanding that it would cover a replacement or equivalent value in the event of a defect, regardless of the initial cost of the motherboard. Based on my research, the value of the motherboard at the time of purchase was approximately $250. Additionally, this motherboard still holds significant value across major retailers, and I have found that Micro Center currently does not carry any comparable models for under $200.
  The motherboard I received as part of the bundle was essential to my build, and I specifically purchased the service plan to ensure replacement coverage if issues arose. Offering a credit that does not account for the current replacement cost of a comparable motherboard does not meet the protection I expected when purchasing the warranty.
  Additionally, I have now visited this location three times, each time traveling over 30 minutes, without any resolution. This entire experience has been deeply frustrating and, frankly, has made it no longer worth the drive. I had high expectations for Micro Center, but they have been let down time and again.
  The interactions with your general manager have been especially disappointing. He was dismissive, rude, and unwilling to let me fully explain my situation, instead laughing off my concerns and showing no regard for losing a customer. His attitude over email, where he appears apologetic, is a stark contrast to his behavior in person. Moreover, I find it disappointing that the store’s cashiers and other representatives are often argumentative rather than supportive during times like these. It seems that when a warranty is offered, everyone is eager to sell, but when a claim needs to be fulfilled, the atmosphere turns negative and dismissive.
  Given this experience, I am prepared to escalate this issue further if a fair resolution is not reached here. After this experience, I am no longer interested in being a part of Micro Center’s customer base and will not be recommending this store to others.
  Please review this issue with these factors in mind. I hope to receive a resolution that reflects Micro Center’s commitment to honoring warranties and ensuring customer satisfaction.
  Thank you for your attention to this matter.
  Sincerely,
  *******
  

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a White iPhone 15 Pro Max from Microcenter.com for $1,302.98 on 8/17/24. I received the order to my address on 8/23/24. After the order was delivered I contacted customer support through live chat because I received a Black iPhone 15 Pro Max incorrectly, and customer service provided a return label. The return was dropped off at *** on 8/30/24 with the merchant’s return label. I contacted the Merchant after 30 days because there had been no updates to the *** tracking number since the date I dropped it off at ***. *** instructed me to contact the merchant to file a claim, and Microcenter denied to issue a replacement for the return while also denying to file a missing package claim with ***. Microcenter instead insisted I go to the *** store where the return was made and investigate the missing package myself. Microcenter never contacted the carrier or conducted any investigation. Microcenter made no attempt to resolve the issue they caused. 9/27/24 I contacted *** as the recipient of the package and filed an insurance claim for the missing package. 10/7/24 *** investigated and eventually issued reimbursement to the shipper of the package (The merchant) for the full cost of the missing Apple iPhone. After *** issued the claim to the sender, I contacted the merchant through live chat 5 times over the next 15 days about the status of the refund for my return. Microcenter customer support has declined to issue the reimbursement *** issued for the claim I filed, and hasnt given any update on the status of the claim after more than 2 weeks. Microcenter now possesses the $1,302.98 I originally paid for the White Apple iPhone, plus another $1,302.98 *** issued to them as reimbursement for my claim, while I still dont have the merchandise I paid for. *** has paid Microcenter for the missing package and Microcenter has kept their money, my money, and never issued a replacement.

  Business Response

  Date: 10/29/2024

  Hello,

  Thank you for reaching out to us. We’re sorry to hear about the issue you’ve experienced.
  In this case, we recommend filing a dispute with your bank to help resolve the matter. They’ll be able to guide you through the process and work toward a solution on your behalf.

  Thanks, 

  Micro Center Customer Relations

   

  Customer Answer

  Date: 10/29/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 

  The iPhone 16 Pro Max was returned via the Merchant’s *** label 61 days ago, the time frame on a dispute with ***** ***** Bank is another 60 days. An investigation was already conducted by *** and they deemed the package lost, the Merchant has already received compensation for the missing package by *** that was intended for (me) the recipient. The merchant now has $2605.96 for my order, while I still dont have the merchandise I ordered over 2 months ago.

  ********* ******

  Business Response

  Date: 10/30/2024

  Hello,

  
  Thank you for reaching out.

  
  In this case, we recommend filing a dispute with your bank to help resolve the matter. Additionally, we suggest filing a police report to document this incident for any further action that may be needed. Your bank will be able to guide you through the dispute process and work toward a resolution on your behalf.
  
  Thank you again for bringing this to our attention.
  
  Micro Center Customer Relations

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lost my credit card in the mail MONTHS AGO. there is no phone number listed to handle this, none of the stores have a listed phone number. MONTHS later still nobody will help me. I think they are scamming people.

  Business Response

  Date: 10/23/2024

  Hello, 

  We are sorry to hear about the issues are having with your Micro Center credit card. We sent you an email this morning to ask for additional details about your complaint (email is below). We look forward to hearing from you so we can sort out any issues and help with any questions that you have. 

  
  Good Morning ****,
   
  Im reaching out to follow up on your recent complaint regarding the non-receipt of your credit card. We sincerely apologize for any inconvenience this may have caused and want to assure you that we are actively investigating the issue.
   
  To better understand your situation, could you clarify whether ***** Fargo never sent you the card, or if the card was lost in-store and we were supposed to mail it to you?
   
  Since the Micro Center card is issued through ****************, have you had a chance to contact them directly about the issue? If not, you can reach their customer service at **************.
   
  Please let me know if you need further assistance. Were here to help!

   

   

  Thanks, 

  Micro Center Customer Relations

  Customer Answer

  Date: 10/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  They sent the card to the wrong address, I was finally able to track down a number for ***** Fargo.  I understand you all get tons of inquiries but it is very frustrating to have important numbers be so hard to come by on the website. 
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:10/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased and iPhone 16 pro Max from the vender (10/06), upon receiving the box there was an empty iPhone box with a totally different model from purchase. I contacted customer service they stated they put the correct phone in the box and that was it. They told me to file a chargeback, which is unacceptable. They said the serial numbers of what was received and supposed to be shipped did not match. In this case I do not have a packing sheet or receipt showing any serial number that was supposed to be shipped and this information cannot be confirmed. The box looked completely untouched upon receiving, which confirms micro centers error since the shipment only traveled 40 or so miles. I have been shopping at micro center for years and the customer service received by **** *. is atrocious. They have stolen my phone and my money, I will be filing for theft of service against the dallas location if I do not receive my phone or return.

  Business Response

  Date: 10/15/2024

  Hello, 

  Thank you for sharing your concerns with us. After thoroughly reviewing your case and confirming with our warehouse team, I can assure you that the correct item—the iPhone 16 Pro Max—was shipped from our end.
  Since the serial numbers provided in the photos do not match what was recorded in our system, we recommend taking one of two actions if you feel the item was tampered with during shipment:

  
  Contact your local police to file a report, as this may indicate theft or tampering during transit.
  Alternatively, you may file a chargeback with your credit card provider to dispute the transaction.

  
  We understand this situation is frustrating and are sorry for any inconvenience caused. If there’s anything else we can assist you with, please don't hesitate to reach out.

  Thanks, 

  Micro Center Customer Relations

   

  Customer Answer

  Date: 10/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22423832
  
  I am rejecting this response because: 
  I don’t have any information on the “correct serial/imei” I will file a lawsuit against microcenter and a police report for withholding this information. 
  Regards,
  
  Omari Ross

  Business Response

  Date: 10/17/2024

  Hello,

  Thank you for reaching out to us. After thoroughly reviewing your case and confirming with our warehouse team, we can assure you that the correct item—the iPhone 16 Pro Max—was shipped from our end.
  We understand that the online department has already sent you the receipt you requested. Additionally, since the serial numbers provided in the photos do not match what was recorded in our system, we recommend taking one of two actions if you believe the item may have been tampered with during shipment:

  
  Contact your local police to file a report, as this could indicate theft or tampering during transit.
  Alternatively, you may file a chargeback with your credit card provider to dispute the transaction.

  
  We understand how frustrating this situation is and sincerely apologize for any inconvenience caused. If there’s anything else we can assist you with, please don't hesitate to reach out.

  Best regards,

  Micro Center

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I delivered a very expensive HP Zbook Fury G10 with a fully functional keyboard and mouse to Micro Center for a failed motherboard replacement under warranty. ** did not deliver the motherboard for several weeks and I was informed the laptop was ready for pickup on Oct 5, 2024. I picked up the laptop and upon returning home found the machine still in manufacturer mode and the keyboard partially non functioning.I returned the laptop to Micro Center to have the situation resolved. I was informed on October 7 by ******** that I would have to pay $529.98 + tax for a used keyboard and keyboard module on **** to fix the keyboard that worked perfectly fine when I originally delivered the laptop for repair. I have an extensive background in technology including with **. I phoned the local store, spoke to a very cordial and professional young man, asked to speak to the general manager, and asked to have ******** stop texting me since all he was doing was escalating this unacceptable situation.I received a call from a supervisor named ***** asking me, a senior, in a somewhat threatening tone if I was in "his store" since he wanted to see me "face to face". I am not sure what his intent was and due to a personal issue with my mother I was not able to visit the store until Oct 9, 2024. I now have severe reservations on actually seeing this individual since I am not sure what type of confrontation I will receive from him.I am going to call the corporate office on Oct 9, 2024 before I go to the store to work out this currently unacceptable situation and to have my laptop properly repaired and fully functional.I am considering calling law enforcement when I do go to the store in the event ***** harasses me or becomes aggressive and threatens me with actual bodily harm.

  Business Response

  Date: 10/10/2024

  Hello, 

   We are truly sorry to hear about the experience you had with us recently. We completely understand how this could have made you feel, and we want to assure you that your feedback is important to us.
  We've been informed that the store has reached out to you, and we sincerely hope they were able to address your concerns and assist with your needs. If there is anything further we can do to support you, please don't hesitate to let us know.

  Thanks, 

  Micro Center Customer Relations

   

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Ender 3 S1 on 6/7/24 and because of a medical issue/surgery, I was unable to return the 3d printer before the return window closed. I contacted Micro Center, explained the situation and was told to contact Creality to troubleshoot and possibly get them to allow me to exchange the 3d printer. I contacted the brand company because of the machine being under warranty and I have been talked down to, treated poorly and they refuse to do anything about the issue with the printer. I have done everything they have suggested I do to troubleshoot the printer and it still does not work properly. I paid $179 for something that does not work. Neither Micro Center nor Creality are willing to help.

  Business Response

  Date: 09/30/2024

  Hello, 

  Were sorry to hear that you've been experiencing issues with your 3D printer. We understand how frustrating this must be, and we truly appreciate your patience.
  It has come to our attention that the store reached out to you today leaving you a voice mail, offering to take back the printer. If there is anything else we can assist you with during this process or if you have any further concerns, please dont hesitate to let us know.

  Thanks, 

  Micro Center Customer Relations

  Customer Answer

  Date: 10/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. I apologize for not getting back with you yesterday but I was at work.
  
  Regards,
  
  ***** Speaks

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2023-I2-9 I bought an acer lap top from Micro Center. The laptop cannot boot up, so I brought it back to Micro Center for repair. After repaired, I picked up the Acer LapTop & tried to turn it on. However, it ‘s the same as I dropped off. No power no boot up from the computer. I would like to urge the govt to set up the law. All computer repair technicians in America must boot up computer to show customers & ask if customer’s problem solve already before give it back to the customers. Especially in ********* Micro Center service center must show customers fix their computer first before they pick up.

  Business Response

  Date: 10/01/2024

  Hello, 

  We’re sorry to hear that your recent service experience has not met your expectations. We understand how frustrating this must be, and we truly appreciate your patience.

  
  It has come to our attention that the store reached out to you last week and again today to address the issue. If there’s anything more we can do to assist or if you have additional concerns, please don’t hesitate to let us know.
  Thank you for allowing us the opportunity to improve your experience.

  Thanks, 

  Micro Center Customer Relations 

   

   

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a service order at MicroCenter Cambridge on 9/15/2024, but the job was not completed as expected When I brought my laptop in, I showed that it has a broken hinge and a crack on the top cover. The salesperson informed me that the repair would cost around $400. Then I said the insurance company need a detailed report of repair cost breakdown, such as each parts cost and labor cost. The laptop also doesn't need diagnose. The service desk/saleperson insisted to charge $40 'diagnose fee' to give me the estimate. That's rediculous business practice. Finally the service desk/salesperson charged me $40 'diagnose fee' and promised that they will give me a report which will outline the repair items, parts, and labor costs. However, when I picked up the laptop and a paper. The paper only had a message that the technician sent to me: The cost for us to repair would be $378+tax, would you like to proceed? The final paper I got did not include any details about the parts that needed replacing, individual item costs, or labor fees as I had ************ I paid $40 for the report I did not receive, I have to find another way to satisfy insurance requirement. I contacted MicroCenter multiple times through chat and email. Thank you for your attention to this matter.

  Business Response

  Date: 09/26/2024

  Hello, 

  Thank you for reaching out to us. We truly value your feedback and the opportunity to assist you.

  
  We understand that your local Micro Center store has made several attempts to contact you via both email and phone. If you haven't received those communications or if there's a more convenient way for us to connect with you, please let us know. We're eager to resolve any concerns and ensure your experience with us is a positive one. We appreciate your patience and look forward to assisting you further.

  Thanks, 

  Micro Center Customer Relations