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Business Profile

Computer Hardware

Micro Center Computers & Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Micro Center Computers & Electronics has 32 locations, listed below.

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    Customer Complaints Summary

    • 136 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an Ice Giant Pro Siphon Elite CPU cooler from Micro Center recently. I found that I no longer needed this item, but they would not allow me to get a refund when I took the item back. The closest thing to a receipt I have is this online shipment confirmation. They actually had no record of any receipt for this item for me. The manager said they could not take it back without a receipt.

      Business Response

      Date: 06/29/2022

      Hello,

      We apologize for the inconvenience, and forwarded this concern to the General Manager at the Fairfax store. He reached out to the customer to let him know we have the receipt, and he can either mail it back to the Fairfax store or take it to a Micro Center closer to where he lives.  I also have attached the receipt for the customer’s record.


      Thank you.


      Sincerely,


      Micro Center Customer Relations

      Customer Answer

      Date: 07/16/2022

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

    • Initial Complaint

      Date:06/17/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a gaming set up and paid them to have it built. We were told it would be ready Thursday or Friday and MicroCenter would call. They have not called nor have they responded to us. Unfortunately, we have tried to call, text and email MicroCenter with no luck. We were both told we would get a call back but we have not. We want a full $3100 refund or pick the parts up that we purchased. I, personally, do not want to deal with your company at all. My daughter, however, wants the setup. It depends on how we are treated when we get there.

      Business Response

      Date: 06/22/2022

      Hello,


      We apologize for the customer’s experience and inconvenience.  After following up with the General Manager, Cary R., at the store, we found that the customer’s build was completed and picked up by them on June 18.


      Thank you.


      Micro Center Customer Relations

      Customer Answer

      Date: 06/22/2022

      I am rejecting this response because: 

      yes, we picked it up. We arrived at 2pm and were told it would be a couple more hours. Since we live an hour and half away we stayed and ate lunch. Back at MicroCenter they told us it would still be a few minutes more. Again and again…we did not leave until AFTER closing time. It isn’t the employees fault. Abe and the guys were great. It’s the fact there is NO communication. You cannot call the store itself. If you text it goes to an unmonitored pile unless your computer had an assigned tech. 3 customers came in that day complaining about the same thing.

      we have not been able to set the computer up yet, but hopefully it will work. You can close this case now but I didn’t want them acting like we just walked in and were given the system because we didn’t. Over 7 hours we had to STAND because there is no seating and we’re never offered any.

    Micro Center Computers & Electronics is NOT a BBB Accredited Business.

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