Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Micro Center Computers & Electronics has 32 locations, listed below.

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  Micro Center Computers & Electronics

  4119 Leap Rd Hilliard, OH 43026-1117

• 

  Micro Center

  730 Memorial Drive Cambridge, MA 02139

• 

  Micro Center

  655 Merrick Avenue Westbury, NY 11590

• 

  Micro Center Computers & Electronics

  263 Mclean Blvd Paterson, NJ 07504

• 

  Micro Center

  3089 Nutley St Fairfax, VA 22031

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 23, 2022, I purchased an LG 55" OLED C2 for $1,499 in the Paterson, New Jersey Micro Center. The receipt is attached, no. **************. One week later, I noticed the price was discounted to $1,349.
  
  I reached out to the customer service line to process the refund over the phone who stated that they have to reach out to the local Microcenter branch. Upon hearing back from the Paterson store, they said the technology does not permit refunds and that I must go in person. I live quite far from a Microcenter and I do not have access to a vehicle to process the refund. This deceptive practice as a clear cause of fraud, solely to prevent consumers from obtaining their money back. I am requesting a refund for the difference, as promised by Microcenter's terms and conditions. If truly impossible due to the technology to process electronically/over the phone, I am requesting a check be sent to me for the difference. Thank you.

  Business Response

  Date: 10/06/2022

  Hello,

  We apologize for the delay in providing the customer the $150
  price protection adjustment for the TV he purchased in September.  The Operations Manager, Joseph J. contacted
  the customer to confirm his address and is mailing him a check for the
  difference in the price.  Again, we
  apologize for any inconvenience and appreciate the customer bringing this to
  our attention.

  Sincerely,

  Micro Center Customer Relations

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28th 2021, I purchased a CD Mount Phone Holder and a a Vent Clip Phone holder. For $19.99 and $4.99 On 12/21/2021 I purchased a Suction Cup Phone holder that is mounted on the windshield for $9.99. In July 2022, I purchased a Dash Mount Phone holder (Magnetic) for around $8.99 (Rough guess on this one).
  
  All of these products within either Days, Weeks or the span of a few Months began to have issues all related to Quality.
  
  First the CD Phone Mount holder socket would not keep the phone in the Angle set by tightening the screw against the socket and eventually had to be glued into place. A few weeks after this in 2022 the Phone Holder Clip broke ( See pics).
  
  The final straw for me was when I purchased a Dash Mount holder in July and After my replacement of the suctioncup in December which exhibited the same issue as the first one (Suction cup no longer worked or would stick to the Windshield).
  
  The vent clip phone holder socket broke within a matter of a few months. Folks, I don't have children that ransack my car and I keep up with maintenance on my vehicle, nor do I use my vehicles for fleet/construction, so it's not like I'm beating these accessories on the daily....
  
  Thinking that I could obtain a satisfactory resolution to my issue I drove from Fort Worth, TX to Dallas, TX where the store is located.
  
  The Manager on Duty there did not offer to help or provide a store credit even with two zip lock bags with 3 broken car accessories within a year.
  
  I also reached out to Customer support who only offered to put me in touch with a Store Manager despite having stated that I went this route already. I'm a Loyal patron who's spent 1,000s already between Personal/Business transactions and can't believer they refuse to do anything about an obvious quality issue with their Vendors.
  
  The CD Mount Phone Holder does not have a Merchant Website I can reach out to in order to investigate possible warranty.

  Business Response

  Date: 10/03/2022

  Complaint id #18144829

  
  Hello,

  
  We were able to look into this customer’s
  concern and found that ****** talked to the General Manager, **** about the
  issues with the phone mounts.  **** said
  he will refund the full purchase price of anything bought in the last 90 days
  and that if he had items over 90 days old, he would offer a discount on replacement
  items ****** chose.  The customer was
  happy with the resolution. 

  
  Sincerely,

  
  Micro Center Customer Relations

  Customer Answer

  Date: 10/05/2022

  [A default letter is provided here which indi***** your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a EVGA RTX 3080 (open box; Reference/online order #**************), graphics card from Micro Center on 9/5/2022, totaling $679.96. I asked the employee at the online pick up counter if this card had been tested for any defects, and the employee reassured me by stating all open box cards were sent out to the manufacturer for inspection to verify its integrity and were inspected again by the their Micro Center technicians before they could be resold. After buying and installing the graphics card the same day, my PC experienced several major issues. I spent over 15 hrs over the course of 4 days with tech support, and it would have very little issues when the computer was placed on its side, but It had major issues when it was placed to a normal (upright) position. After removing the graphics card from my PC, I noticed that there were several burn marks on several pin connectors and the card was visibly dirty. On 9/8/22, I drove back to the store, 60 miles round trip, to speak to a manager about my experience. I was told that the manager wouldn't be able to do anything to compensate for my trouble. A manager never spoke to me upon my request. The employee at the online pick up desk told me my only option was to return the card for a full refund or exchange it for a new graphics card and pay the difference. I ended up purchasing a new graphics card that worked flawlessly in my PC, and I paid a difference of $85.30. In summary, I bought an open box "tested" defective graphics card, drove an additional 60 miles (round trip), spent 15 hrs with tech support, and paid additional money for a new graphics card. All of this could have been been prevented if the open box graphics card was actually tested and visibly inspected. I would like to be compensated $100. This would include the extra $85 i spent for a new graphics card, as well as $15 for the amount of time I spent with tech support, as well as me driving back to the store trying to resolve this issue.

  Business Response

  Date: 09/14/2022

  Hello,

  
  We appreciate the customer bringing this to our attention. The Operations Manager, Ken K.
  reached out to the customer to apologize for the experience.  He listened to the customer’s concern and let
  him know that he would use this as a training opportunity.  Ken refunded $125 credit back to his card, (gave
  him an extra $25 for gas), and the customer was happy with the resolution and
  that we replied quickly, exceeding his expectations. 

  
  Sincerely,

  
  Micro Center Customer Relations

  Customer Answer

  Date: 09/19/2022

  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.