Business Profile

Computer Hardware

Micro Center Computers & Electronics

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Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

123 complaints in the last 3 years.
39 complaints in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/08/2026
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Number: REMOVED-WO-17066853 Date of Transaction: September 28, 2026 Amount Paid: $254.65 REMOVEDSupport Ticket: C-259768189 (Ref-19439)Description of Dispute:I purchased a computer monitor online from Micro Center to be delivered to my address. The package was never REMOVEDconducted an official investigation and issued a written determination confirming that the shipment was mis-delivered to the wrong address, recovery attempts failed, and the package is permanently lost and unrecoverable. REMOVEDexplicitly closed the investigation ticket and instructed me to contact the merchant (Micro Center) for a resolution.I contacted Micro Center customer service and escalated the issue to a supervisor, providing full documentation of REMOVED's written confirmation. Micro Center management refused to issue a refund, stating that they will not release my funds until their own internal commercial insurance claim with REMOVEDis finalized and paid out. Furthermore, management explicitly admitted they have no deadline or timeframe for when this will occur, indefinitely withholding my refund for merchandise that was never delivered.A merchant's third-party shipping insurance claim is an internal business matter. Holding a consumers funds hostage after the carrier has officially confirmed non-delivery in writing violates basic consumer protection principles.Desired Resolution:An immediate, full refund to my original payment method for Order #REMOVED-WO-17066853.
Business Response
Date: 10/15/2026
Hello,

We sincerely apologize for your experience and understand how frustrating it is not to receive your order, especially after REMOVEDconfirmed that the package was misdelivered and could not be recovered.

We understand that you are currently working with our Online Customer Support team regarding the refund for Order #REMOVED-WO-17066853. They will continue assisting you through the resolution process.

Again, we are very sorry for the inconvenience and frustration this situation has caused. We appreciate your patience while our online team works to resolve this matter.

Thanks,

Micro Center Customer Relations
Customer Answer
Date: 10/21/2026
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

Renny Daz
Initial Complaint
Date:09/28/2026
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint against Micro Center for negligence and failure to honor protection coverage. On 4/20/24, I bought a $1,362.03 PC build at REMOVED, REMOVEDwith a 2-Year Build Protection Plan (SKU REMOVED). On 1/5/26, within my active plan window, I checked the tower in (Receipt 081-SE-16720299) reporting overheating and blue screens.Their tech team failed to perform proper stress testing. They misdiagnosed a system collapse, charged me a $49.99 fee for a temporary RAM swap, manually adjusted the REMOVEDcooler configuration in the REMOVEDto mask a failing pump, and sent me home with a broken machine. This negligence directly caused my plan window to expire while holding a defective computer.The Fairfax store has now re-tested the machine and confirmed BOTH the REMOVED7700X REMOVEDand MSI A750GL Power Supply are physically failing. Customer REMOVED. minimized this as an incorrect setting, but changing that software setting in January did not stop the hardware from failing. It only masked the problem long enough for my warranty to run out. The components suffered a severe electrical and thermal domino effect due to the initial misdiagnosis.Furthermore, REMOVED. falsely claimed via email that multiple attempts were made to call and email me. My logs and inbox prove no communication was made by Micro Center numbers. Instead, their system has subjected me to continuous, automated text spam demanding I pick up the broken computer, while ignoring my explicit written directives to hold the machine and print my diagnostic sheets.I use this PC daily as an essential tool for my employment, day trading, and livelihood. Micro Center holding my essential equipment disassembled on a store workbench for weeks has directly prevented me from working and is causing ongoing financial losses. I demand that corporate overrule the store's negligence and issue a full store credit voucher for my original $1,362.03 build balance so I can replace this unstable hardware platform immediately.
Customer Answer
Date: 09/29/2026
Complaint Case Number: 25330143
Regarding: Identity Verification for Dispute Resolution Services
Hello BBB REMOVEDTeam,
Thank you for your prompt assistance with my case. Per your request for further evaluation and assistance, here is my full first and last name to update my file:
Full Name: REMOVED
Associated Email: REMOVED
Associated Phone: REMOVED
Please forward this verified complaint to Micro Center corporate headquarters for an official business response. Thank you.
Business Response
Date: 09/30/2026
Hello,

Thank you for following up with us. Id like to recap the service history so we can better understand what may have happened and determine the best path forward.

You purchased the components for your PC from us in 2024 and built the system yourself. When you brought it on 1/5/26, our technicians completed diagnostics and identified an issue with the REMOVEDWe replaced both RAM sticks as they both failed. During that visit, the technician also found and corrected a BIOS setting related to the REMOVEDcooler. After the repair and the correct setting being applied, the system was tested and confirmed to be operating normally before it was picked up.

Because our repair warranty is 90 days, we wanted to better understand the timing of the current concern. We did not see the system again until September 9/9/26, several months after the January repair. Did you reach out to speak to anyone or bring the unit back prior to September, as we have no additional records of this.

In the meantime, we have worked with the store to offer a resolution to the current concerns. We offered to replace the REMOVEDand power supply identified during the most recent evaluation in an effort to return the system to proper working condition. While this offer was declined, we remain willing to proceed with this resolution should you reconsider.

Thanks,

Micro Center Customer Relations
Customer Answer
Date: 09/30/2026
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: REMOVED

I am rejecting the business's response because their timeline defense completely ignores the specific diagnostic information I provided at drop-off, which proves their initial repair was rushed and incomplete.
When I brought the system in on January 5, 2026, I explicitly informed the intake staff that the REMOVEDwas crashing under load, displaying Blue Screens of Death (BSOD), and that my own MSI stress test utility confirmed the REMOVEDwas actively overheating. Despite being handed a clear thermal issue, the shop rushed the unit out "within hours."
While their technicians did find a misconfigured BIOS setting for the REMOVEDcooler, their rapid turnaround time proves they failed to run a prolonged, multi-hour thermal stress test to verify if the physical hardware had already suffered degradation, or if the cooling issue was completely resolved under heavy workload conditions. Swapping the REMOVEDsticks merely cleared the immediate crashes, but left the primary, underlying thermal issue to cause progressive, long-term degradation over the subsequent months.
The shop failed to properly document my diagnostic intake warnings, failed to thoroughly stress-test a known overheating system, and rushed a temporary fix out the door. Because the current failure of the REMOVEDand PSU is a direct byproduct of this incomplete diagnostic work, I request that the business take full responsibility and cover a comprehensive hardware replacement to restore my system.
Hello BBB Dispute Resolution Team,
I am submitting critical additional evidence to be added to my open complaint file (Case Number: REMOVED) against Micro Center.
Prior to checking my REMOVEDtower into the REMOVED, REMOVEDlocation on January 5, 2026, I contacted Micro Center's support line regarding the ongoing overheating and system crashes. A Micro Center remote technical agent initiated a live, remote-control support session, took over my computer desktop, and personally witnessed the system crashing and failing. That remote agent explicitly confirmed the hardware instability and officially directed me to bring the machine into the retail store for physical component service under my active 2-Year Build Protection Plan.
Micro Center holds the internal digital logs for this authorized remote support session in their corporate network database. Despite their remote agent officially verifying the system collapse prior to check-in, the in-store service department completely ignored these diagnostic indicators, charged me an out-of-pocket $49.99 diagnostic fee, and performed an incorrect, incomplete REMOVEDrepair that failed to resolve the core hardware defects.
I request this be added to my file as further proof of service negligence. Thank you.

Customer Answer
Date: 10/08/2026
Hello BBB Dispute Resolution Team,
I am submitting urgent additional evidence to be added to my active complaint file (Case Number: REMOVED) against Micro Center.
While I am waiting for Micro Center's corporate compliance office to respond to this active BBB mediation, their store service system is now subjecting me to aggressive automated text message intimidation. Today, October 8, 2026, Micro Center's automated system sent a text message to my phone explicitly threatening to recycle my custom computer hardware if I do not pick it up.
My computer tower remains held by their service department solely because their technicians misdiagnosed a failing CPU and Power Supply under my active warranty, and corporate has yet to resolve my file. Threatening to destroy or recycle a consumer's active work property while a formal BBB investigation is actively pending is a severe escalation. I request that the BBB forward this directly to Micro Center's executive office to halt this automated harassment immediately.
Thank you,
REMOVED
REMOVED
Initial Complaint
Date:09/25/2026
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/2/2026, I brought my computer into Micro Center in REMOVED, REMOVEDin order to have it repaired at their service desk. I initially paid $80 for the job which involved flashing the REMOVEDscreen and installing Windows 10. On 9/19/26, my computer broke and I reached out to Micro Center customer service and they informed me that because it was within the 30-day window that I was eligable for a service warranty. When I brought my computer in on 9/26/26, I stated that my diagnosis and repair should fall under the 30 day service warranty and was told that such a thing didn't exist. I am now being charged over $160 in labor alone and I feel that I was misled by Micro Center REMOVEDas to the existence of this non-existant warranty.
Business Response
Date: 10/06/2026
Hello,

We understand how important it is to feel confident in the service you receive.Our REMOVEDstands behind its repair and installation labor with a 90-day warranty from the date of purchase.

This warranty covers redoing the original work if needed.Please note that additional charges may apply if our technicians find that the current issue is unrelated to the original diagnosis or service performed.

We understand the contact center associate did not correctly explain how this works, since you were charged labor of $159.99 we will refund that amount, the hardware was correctly charged as that is not part of the rework warranty that we have on labor. I have been in contact with the store to help with the refund,please allow a few days to see the refund processed back to your card. Let us know if you have any questions.

Micro Center Customer Relations
Customer Answer
Date: 10/08/2026
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

REMOVED
Initial Complaint
Date:09/14/2026
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 32 GB Micro SD at Micro Center. It does not work. It sas their name on it "Micro Center". They no longer sell it I was told so they would not take this new and just opened 32 GB Micro Center SD back and give me the Sandisk one they now sell for $27.99 or $30.44 with sales tax. The reason they no longer sell this one is too many people brought it back as it is defective. It does not work and they were selling them...with their name on it Micro Center. As you can see, I have receipts with other things I purchased there. I could not find this receipt, but they could see that it is brand new just opened.I took a picture with my phone, it will not load. Please send me an email so I can attach the picture to this complaint that will not load. It is my Evidence and must be attached to the case.
Business Response
Date: 09/15/2026
Hello,

Thank you for bringing this to our attention. We are sorry to hear about your experience.

While we received the image of the top of your receipt, we need the full transaction number (or a photo of the complete receipt) to look up your purchase in our system. We attempted to locate your account using your email and phone number, but no records appeared.

We have also emailed you directly to request this information. As soon as you can provide the transaction details, we will be happy to assist.

Best regards,
Micro Center Customer Relations
Customer Answer
Date: 09/16/2026
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 25272923

I am rejecting this response because:
REMOVEDPhaunef and Westury Micro Center have the complaint, they have my statement and now a picture of the 32GB SD Disk which clearly states Micro Center on the disc. It can not be disputed that it is their product MICRO CENTER, it sas so on the new just opened 32 GB SD Disk. No one is perfect and keeps every receipt, things get lost, they see the complaint but start in with "We are so sorry to here this thing happened to you" then ignore my statement in the complaint, and begin their attack to attemt to disqualify with REMOVEDand sum up with something like, "we can't find you in our system, and the system is the system and sas sorry to you", or some similiar negative response.
Micro Center in REMOVEDknows it is their product it sas right on it "MICRO CENTER". I have a number of SD Disks and many are 15 years or older and work perfect. I have never bought an SD Disk and never had it not work, only this MICRO CENTER 32GB SD Disk. They know they were defective, that is why they do not sell it anymore, they only sell Sandisk SD's (they still sell the USB's with Micro Center written on them). How about I mail the disk to their contact inside and their techs open it up and confirm it is new and is in fact defective?

REMOVED
Initial Complaint
Date:09/09/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Purchase: September 7, 2026 Location of Purchase: Micro Center, REMOVED, REMOVEDTotal Paid: $419.71 (item, 3 year protection plan, and taxes)Date of Return: September 8, 2026 Return Location: Micro Center, REMOVED, REMOVEDRefund Received: $414.31 $5.40 less than paid Issue Description I purchased an item on September 7, 2026, for $419.71, including a 3 year protection plan and taxes. The salesperson provided the wrong item, it was the incorrect model and did not fit my needs. I returned it the following day for a full refund. However, the refund issued was only $414.31, short by $5.40, through no fault of my REMOVEDBasis for Complaint 1. Pennsylvania Unfair Trade REMOVEDProtection Law (UTPCPL), 73 P.S. 201 3:Businesses must clearly present return/refund policies; failing to do so violates consumer trust. As the incorrect item was provided, the return qualifies as non-defective but wrong fulfillment. The consumer is entitled to a full refund absent a posted policy denying it.2. Implied Warranty of Merchantability, 13 Pa.C.S.A. 2314:Goods must be fit for ordinary use. Receiving the wrong item breaches this implied warranty. By shortchanging me $5.40 and not correcting the error, Micro Center engaged in unfair, deceptive, and non-merchantable conduct.Requested Resolution Immediate issuance of the outstanding $5.40 refund.A written apology.Confirmation of corrective actions:oTraining for employees on proper sales and returns protocols.oSystem updates to ensure accurate refunds across states and locations.Supporting Documentation Purchase receipt from REMOVED, REMOVEDReturn receipt from REMOVED, REMOVEDI expect resolution within 14 days. *Can't upload receipt, purchase ref: 061-PO-9753318. refund ref: 125-RE-3749121
Business Response
Date: 09/14/2026
Hello,

Thank you for reaching out to REMOVED. We are truly sorry to hear about your experience.

We understand our store team has connected with you regarding your refund. If you have any additional questions or if there is anything else we can do to help, please dont hesitate to reach back out.

Best regards,
Micro Center Customer Relations
Initial Complaint
Date:08/31/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to purchase a "Zotac REMOVEDGeForce RTX 5090 SOLID Overclocked Triple Fan 32GB GDDR7 PCIe 5.0 Graphics Card" and it is sold out, so I tried to sign up for email notifications so I know when it is back in stock. In order to do this I am required to set up an online account at the store. When I tried to set up said online account, it requires me to enter a "mobile phone" number. I do NOT have a cell phone AND NEVER WILL! Cell phones spy on you and I will NOT be spied upon. My Land Line phone number was not good enough even though I had validated my email address. I then looked for their phone number and could NOT find one. So Micro Center wants MY phone number; but does NOT supply theirs so a person can contact them and get on the wait list for products.
Business Response
Date: 09/14/2026
Micro Center appreciates the customer taking the time to share his concerns and suggestions regarding our account registration and product notification process.

We understand the customers preference to receive product availability notifications without providing a mobile phone number. While we appreciate the feedback and will take it into consideration as we continue to review our website and customer experience, we do not currently offer an alternative notification option that meets the customers request.

Product availability can change frequently. We encourage the customer to visit REMOVEDwebsite at his convenience to check the current availability of the product he is interested in.
We appreciate the customers interest in REMOVEDand thank him for sharing his feedback.
Initial Complaint
Date:08/23/2026
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I asked for my computers processor to be replaced. It is a simple task that should only take a day, but it took 4 days to complete. Not only was I charged for the processor, I was also asked to replace the motherboard for an extra fee (even though the motherboard was functional). Once the computer parts were replaced, I got the computer back non-functional. Certain software stopped working and the computer lost the ability to connect to Wifi. In total I was charged $1026.15 to my account for unsuccessful computer repairs. I would like a full refund. Their address is REMOVED
Business Response
Date: 08/25/2026

Hello,

After speaking with the REMOVEDManager, I wanted to provide you with an overview of the service performed on your unit.

Your unit was checked in on 8/20 for diagnosis. On 8/21, we contacted you to let you know that the REMOVEDhad failed and that we had replaced it with a new one. During our testing, we also determined that the motherboard had failed. Fortunately, we had the replacement motherboard in stock, and you approved the additional repair.

On 8/22, we began the repair, and it was completed the same day. We then sent you a notification letting you know that your unit was ready for pickup. You picked up the unit on 8/23, and the total cost of the services performed was $638.89.

The REMOVEDManager also checked to see if we had received any communication from you regarding the issue you are currently experiencing, and we have not received anything since the repair was completed.

We certainly want to make sure your system is working properly. We would be happy to have you bring the unit back to the store so our REMOVEDcan take a look at the issue you are experiencing and determine what may be causing it.

Thank you, and we look forward to assisting you.

Thank you,

Micro Center Customer Relations
Customer Answer
Date: 08/26/2026
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 25194996

I am rejecting this response because: I have not received a full refund for the bad services provided by Micro Center. It was their responsibility to make sure my computer runs properly and they have failed to do so on multiple occasions. I would like to be refunded the remaining $638.77

Regards,

Madior Cisse
Business Response
Date: 08/31/2026
Hello,

We understand your frustration and are sorry that you are continuing to experience issues with your computer. We certainly understand why you would be disappointed after having to bring the REMOVEDin for service.

In order for us to properly assist you and determine what may be causing the current issue, we would need to have the REMOVEDbrought back to the store so our service team can inspect and test it. The REMOVEDwas fully tested before it left the store and was confirmed to be working at that time.

At this point, we are unable to determine the cause of the current issue or consider any additional resolution without having the REMOVEDback in the store for evaluation. Once the service team is able to inspect and test the system, we can better determine the appropriate next steps.

We appreciate your patience and understanding, and we want to make sure we have the opportunity to properly address the issue.

Thanks,

Micro Center Customer Relations
Customer Answer
Date: 08/31/2026
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 25194996

I am rejecting this response because: I still have not gotten a refund for the poor job. Micro Center is suggesting that I return the computer in order to get it fixed. But in the past, whenever I have returned electronics to Micro Center for additional repairs, I got the same sloppy service. More often than not, the Micro Center staff would create more problems to the computer after I return it. I have testimonials from me and many other Micro Center customers who have faced similar issues, including but not limited to: very long repair times, unfriendly staff, poor customer service, and damage to REMOVEDafter claiming to have made repairs. Going back to Micro Center for more repairs would be a waste of time. In the meantime, I will find another business that can repair the computer properly. I would still like to be refunded the $638.79 they owe. If they cannot, give me a refund, you can close this complaint, and I will pursue legal action through other means.

Regards,

Madior Cisse

Business Response
Date: 09/09/2026
Thank you for your response. We understand your frustration and appreciate you sharing your feedback with us.

According to our records, the repair services were authorized prior to work beginning, completed within the promised timeframe,and thoroughly tested for functionality before the computer was released.

Because the agreed-upon work was completed and verified, we are unable to process a refund without evaluating the system. In order for us to diagnose any ongoing issues or address concerns regarding the recent repair,we require the unit to be brought into our REMOVEDfor inspection.

Our service team remains available and ready to inspect your system should you decide to bring it in.

Micro Center Customer Relations
Customer Answer
Date: 09/09/2026
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

Madior Cisse
Initial Complaint
Date:08/20/2026
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a REMOVEDWD19S dock (Service Tag 2293FV3) at Micro Center's REMOVED, REMOVEDstore (Receipt #: 071-WP-12518472). The unit sold off a US retail shelf turned out to be Canadian stock, and REMOVEDUS refuses to honor warranty support due to a distributor mismatch. Micro Center opened Ticket #REMOVEDon July 31st and I sent a follow-up email on August 9th, but Micro Center has so far failed to provide a resolution. I am requesting an exchange for a valid US-region unit or a refund.
Business Response
Date: 09/01/2026
BR CALLED BUSINESS NO ANSWER IVR SUGGEST CALLING BACK AT DIFFERENT TIME 9/1/2026
Business Response
Date: 09/06/2026
Hello,

I spoke with our buyer about your situation, and we are glad to help by handling a warranty exchange in-store at our REMOVEDlocation.
Because your original model has been discontinued, we are upgrading you to the newest release: SKU REMOVEDPro Dock - WD25. I also reviewed this directly with our in-store sales team to confirm that this new docking station includes a US-based warranty. The Sharonville team currently has the WD25 held under your name at the store. Whenever you're ready, simply bring in your original unit, and our team will complete the exchange for you.
Please let me know if you have any questions. I look forward to hearing back from you at your earliest convenience.

Thanks,

Micro Center Customer Relations
Customer Answer
Date: 09/14/2026
Better Business Bureau:

I accept the business's response to resolve this complaint. It has been solved to my satisfaction, and I appreciate their willingness to resolve the issue.

Best,
REMOVED
Initial Complaint
Date:08/18/2026
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The store website states returns are accepted in 30 days but I am being told only 15 days. The computer purchased comes with a 3-year warranty on parts and labor per the brand maker's warranty information in the package. Microcenter says that the warranty is not backed by them, and brand maker says you have to go to the reseller as it is only sold by the REMOVEDissue is that Microcenter is not backing anything related to this 974.74-dollar purchase automatically and only up to 15-days on replacement. Microcenter's tech support is an additional cost after purchase which makes no sense for such an expensive machine that offers less features that manage AI memory impact and high-speed REMOVEDa technical person and understand that many resellers like Microcenter are selling the mini PC but what consumers do not understand is that these machines are being sold with a minimum of a 3 to 5 year old Win 11 Pro setup that houses old device drivers. When the machine is purchased, there is a wait time at least a five to ten day wait time for users like myself to actually do work on the computer which would test its reliability. The reason for this is that the user has to commonly update the device with the latest Microsoft, REMOVEDand / or REMOVEDdrivers after Win 11 Pro setup. Win 11 Pro 2023 installations will not accomodate 2026 device drivers without updates. Bitlockers are now a known issue with all types of machines for users with Entra ID which may Bitlock access on REMOVEDthis case, the brand maker does not even sell the model bought so there is no driver packet that can be downloaded or usable Win 11 Pro USB boot disk offered for the mini PC bought should a Bitlock occur. On the mini PC setup if you do not have a standard monitor, plug-in mouse and keyboard - you cannot get through the boot or setup processes because you do not have wireless / network access. Microcenter must allow 30 day return policy and three year warranty.
Business Response
Date: 08/19/2026
Hello,

Thank you for reaching out and for providing the details regarding your concerns.

We do see that you returned the Mini PC on August 13, 2026.Regarding the return timeframe mentioned in your complaint, we do have two different return periods depending on the type of product. Most items have a 30-day return period, while PCs, laptops, tablets, and certain other electronics have a 15-day return period, in accordance with our return policy.

To better understand your complaint and the resolution you are seeking, could you please provide some additional information regarding the charges you are referring to? Specifically, what charges or fees are you looking for an explanation of?

We want to make sure we fully understand your concerns and can address the specific charges you are referring to. Any additional details you can provide would be greatly appreciated.

Thanks,

Micro Center Customer Relations
Customer Answer
Date: 08/19/2026

Better Business Bureau:

I do not accept the business's response to resolve this complaint until the issue is resolved. I was billed REMOVEDfor a mini PC that states that it has a 3-year warranty on parts and labor. Should anything go wrong with the machine between the date of purchase and the fifteen day period, I can return the item. But I have no assurance from Micro Center that the 3-warranty is back by their support team or the brand maker. Why is there a promise of warranty on purchase that Micro Center is not backing and if the issues with the machine are internal will they replace my machine?

Regards,

REMOVED
Customer Answer
Date: 08/25/2026
I do not accept the business's response to resolve this complaint until the issue is resolved. I was billed REMOVEDfor a mini PC that states that it has a 3-year warranty on parts and labor. Should anything go wrong with the machine between the date of purchase and the fifteen day period, I can return the item. But I have no assurance from Micro Center that the 3-warranty is back by their support team or the brand maker. Why is there a promise of warranty on purchase that Micro Center is not backing and if the issues with the machine are internal will they replace my machine?

Regards,

REMOVED
Business Response
Date: 08/26/2026
Hello,

The warranty for this item is provided by the manufacturer,not Micro Center. REMOVEDis the warranty provider for this product and offers a three-year manufacturer warranty.
If you experience any issues with the item and did not purchase an additional Micro Center protection plan or warranty, any warranty service would need to be handled directly through REMOVED
After reviewing your transaction, we can confirm that no additional Micro Center warranty or protection plan was purchased with the item.

Please also note that products of this type are eligible for return within 15 days of purchase, in accordance with our return policy.Once the 15-day return period has passed, any warranty-related issues would need to be addressed through the manufacturer.
Please let us know if you have any other questions or if there is anything else we can assist you with.

Thank you,
Micro Center Customer Relations
Customer Answer
Date: 08/26/2026
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 25177731

I am rejecting this response because: Microcenter sold me the computer and must negotiate the 3-year warranty with Geekom who is the brand maker Microcenter promotes through the sale. Geekom states that Microcenter is responsible for the management of this 3-year warranty as related to replacement and support should issues occur past the return window. Therefore, the 3-year warranty on the machine is not being honored by either party when purchasing the item through Microcenter.

Regards,

REMOVED
Business Response
Date: 09/01/2026
Hello,
We reached out to the manufacturer, and they have confirmed that Micro Center is not the warranty holder for this product. Any warranty-related service or claims would need to be handled directly through REMOVED, as they provide the manufacturers warranty for the product.
Micro Center does offer additional warranty plans that can be purchased separately at the time of purchase.
Please also note that products of this type are eligible for return within 15 days of purchase, in accordance with our return policy. Once the 15-day return period has passed, any warranty-related concerns would need to be addressed directly with the manufacturer.

Thanks,

Micro Center Customer Relations
Customer Answer
Date: 09/01/2026
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 25177731

I am rejecting this response because: I need assurance that if anything goes wrong that the 3-year warranty is applicable. Micro Center must provide something from Geekom that states this. The reasoning for this is legitimate. The machine is newly bought from Micro Center and requires immediate REMOVEDupdates for its existing hardware to function. But there are tell tale signs that my brand new monitor is not working with either the REMOVEDor the hardware itself i.e., sudden delay in the monitor displaying on machine boot. Both the machine and monitor are new and I have ensured that a standard non-wireless keyboard and mouse are used to ensure there are no major issues with wireless or blue tooth during initial setup of the machine. But I haven't had the machine very long either and have already had to buy a new monitor cable for it even though the machine includes one with it.

Regards,

REMOVED
Business Response
Date: 09/03/2026
Hello,

The warranty for this item is provided by the manufacturer, not Micro Center. REMOVEDis the warranty provider for this product and offers a three-year manufacturer warranty.
If you experience any issues with the item and did not purchase an additional Micro Center protection plan or warranty, any warranty service would need to be handled directly through GEEKOM.
After reviewing your transaction, we can confirm that no additional Micro Center warranty or protection plan was purchased with the item.

Please also note that products of this type are eligible for return within 15 days of purchase, in accordance with our return policy. Once the 15-day return period has passed, any warranty-related issues would need to be addressed through the manufacturer.
Please let us know if you have any other questions or if there is anything else we can assist you with.

Thank you,
Micro Center Customer Relations
Initial Complaint
Date:08/18/2026
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After having my Xbox series X inspection and diagnosed by an authorized Microsoft repair shop that advised me that it needed an REMOVEDreplacement. Later the same day Friday (08/07/2026) I dropped my Xbox to Micro Center for repair. They told me it would take a day to repair. After days went by with no update I called in asking for an update and was advised that my Xbox was taken apart in pieces because the agent had started working on it the night before but didnt get a chance to finish and would be finishing the next time he came in. A couple more days went by and still no update so I called in again and was told that they were putting the Xbox back together and writing up the paperwork and that I could come pick it up that same day. When I went to pick it up the frame of the Xbox was not in place at all, the agent on duty tried prying it open to close it correctly and he took it to the back and still nothing. Who put it together? He then comes out and says the person who works on consoles wasnt there and no one else knew how to close it. I then pointed of that it wasnt even done with repair because I know their condition of the REMOVEDwhen I dropped it off. He admitted it wasnt repaired because he claim they had to order the part. I asked him why was the Xbox in pieces days ago if you didnt have the part he said he didnt know. I told him I wasnt taking the Xbox back because it wasnt in the condition it was when I brought it to them. The manager on duty said he would have the repair person fixed it Monday (08/17/2026) and call me to pick it up himself. He didnt call so I emailed me asking what was going on. I then get a text from someone said the hdmi repair didnt fix the issue. I told them that I know thats all it needed so clearly someone there made a mistake and they not about to stick me with an Xbox thats not in the condition I gave it to them. They then respond and says its not that the hdmi didnt fix it, its that they couldnt get it apart.
Customer Answer
Date: 08/19/2026
Can you close the case. REMOVEDwho is the manager of the store took care of the issue.

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