Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Micro Center Computers & Electronics

  4119 Leap Rd Hilliard, OH 43026-1117

• 

  Micro Center Computers & Electronics

  747 Bethel Rd Micro Center Store Columbus, OH 43214-1901

• 

  Micro Center

  750 Central Park Ave # A Yonkers, NY 10704

• 

  Micro Center Computers & Electronics

  263 Mclean Blvd Paterson, NJ 07504

• 

  Micro Center

  3089 Nutley St Fairfax, VA 22031

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having my Xbox series X inspection and diagnosed by an authorized Microsoft repair shop that advised me that it needed an REMOVEDreplacement. Later the same day Friday (08/07/2026) I dropped my Xbox to Micro Center for repair. They told me it would take a day to repair. After days went by with no update I called in asking for an update and was advised that my Xbox was taken apart in pieces because the agent had started working on it the night before but didnt get a chance to finish and would be finishing the next time he came in. A couple more days went by and still no update so I called in again and was told that they were putting the Xbox back together and writing up the paperwork and that I could come pick it up that same day. When I went to pick it up the frame of the Xbox was not in place at all, the agent on duty tried prying it open to close it correctly and he took it to the back and still nothing. Who put it together? He then comes out and says the person who works on consoles wasnt there and no one else knew how to close it. I then pointed of that it wasnt even done with repair because I know their condition of the REMOVEDwhen I dropped it off. He admitted it wasnt repaired because he claim they had to order the part. I asked him why was the Xbox in pieces days ago if you didnt have the part he said he didnt know. I told him I wasnt taking the Xbox back because it wasnt in the condition it was when I brought it to them. The manager on duty said he would have the repair person fixed it Monday (08/17/2026) and call me to pick it up himself. He didnt call so I emailed me asking what was going on. I then get a text from someone said the hdmi repair didnt fix the issue. I told them that I know thats all it needed so clearly someone there made a mistake and they not about to stick me with an Xbox thats not in the condition I gave it to them. They then respond and says its not that the hdmi didnt fix it, its that they couldnt get it apart.

  Customer Answer

  Date: 08/19/2026

  Can you close the case. REMOVEDwho is the manager of the store took care of the issue. 

• Initial Complaint

  Date:08/04/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2026, I picked up a custom high-end PC build from Micro Center Store #REMOVED. Upon testing the machine at home, the system exhibited severe technical defects, idling at an unsafe 84C due to improper cooler bracket installation and radiator fan orientation, presenting a direct thermal damage risk. When brought back to the store on July 13, Service Manager REMOVEDwas condescending and dismissive, claiming that an 84C idle temperature was 'normal.' Master Technicians REMOVEDand REMOVEDsubsequently re-assembled the build correctly, lowering idle temperatures to a healthy 37C. Recognizing the severe technical error, Manager on Duty REMOVEDissued a full refund for the $250 labor build fee on July 14."Managerial Negligence & Misrepresentation:Following the incident, I attempted to contact GM REMOVEDon July 15, leaving a detailed voicemail, and emailed him on July 16 with photo evidence documenting the technical defects and REMOVEDconduct. Mr. REMOVEDignored all communication for nearly three weeks.When I escalated the issue to Micro Center Corporate Customer Relations on August 3, Mr. REMOVEDfalsely claimed that he had been in contact with me "several times" and that the matter was resolved. Call logs prove he called me once on July 15 (which lasted 12 minutes before I had to work), ignored my return call and voicemail that evening, ignored my July 16 email entirely, and only left a single voicemail on August 3 after Corporate intervened.Desired Outcome:While the physical hardware issue was eventually corrected by technicians and the labor fee was refunded, I am seeking formal written acknowledgment from Corporate regarding the technical safety hazards, the deceptive technical claims made by local management, an internal administrative review of Service Manager REMOVEDpatronizing and dismissive conduct toward minority female customers, and accountability for General Manager REMOVEDmisrepresentation of communication records to Corporate.

  Business Response

  Date: 08/06/2026

  Hello,
  
  Thank you for taking the time to share the details of your experience with us. We sincerely apologize for the frustration and concern this situation has caused. We understand how disappointing it is to encounter issues,especially after placing your trust in our team.
  
  We appreciate the detailed information you provided regarding both the technical concerns and your interactions with our store management. Please know that we are taking your feedback seriously and are working directly with the store leadership to fully understand the circumstances surrounding your experience.
  
  While we are committed to reviewing all customer concerns thoroughly, we do want to let you know that any coaching, corrective action, or disciplinary measures involving our associates are confidential personnel matters. Because of this, we are unable to discuss or disclose the outcome of any internal review.
  
  We are glad the technical issues with your system were ultimately corrected and that the labor charge was refunded. That said, we recognize that this does not change the experience you had, and we appreciate you bringing your concerns to our attention. Feedback like yours allows us to evaluate our processes and reinforce the level of service and professionalism our customers expect.
  
  Thank you again for taking the time to contact us. We value your feedback and appreciate the opportunity to review your concerns internally.
  
  Sincerely,
  
  Micro Center Customer Relations

  Customer Answer

  Date: 08/08/2026

  Complaint: 25125081
  
  I am rejecting Micro Centers response because it completely evades the core administrative, managerial, and ethical failures detailed in my complaint, treating serious operational defects, dismissive conduct, and leadership misconduct as a routine service issue:
  
  Refusal of Service and Dismissive Conduct: The response fails to explain why Service Manager REMOVEDrepeatedly rejected a valid repair request and dismissed an unsafe 84C idle temperature as "normal." Micro Centers $250 custom build fee is specifically sold as a premium, expert-level service guaranteeing stress-free setup, proper cable management, and complete satisfaction. These are the standards Micro Center Duluth entirely failed to meet. Despite this paid service tier, REMOVEDtreated me with clear condescension, dismissively assuming I lacked technical knowledge regarding computer hardware. He argued that the cramped, hazardous REMOVEDan REMOVEDcooler layout in my O11 Vision Compact case was an unchangeable hardware limitation, talking over me until I presented the manufacturer's manual proving the radiator brackets were adjustable. He only backed down when I demanded a full return of the $2,861.95 order. Senior technicians later corrected the layout easily, proving his refusal was rooted in incompetence and dismissive conduct rather than technical reality.
  
  Documented Misrepresentation to Corporate Leadership: The business completely ignored the fact that General Manager REMOVEDprovided false statements to Corporate Customer Relations regarding customer outreach. On August 4, 2026, REMOVEDPhaunef from Micro Center Customer Relations explicitly confirmed in writing (please see the screenshot file attached)
  
  "I spoke with REMOVEDregarding your concerns, and he shared that he has been in contact with you several times to discuss your experience... Based on his last conversation with you, he understood that the matter had been resolved..." 
  
  Verified call logs prove this statement was entirely false. Store leadership ignored my direct communications for nearly three weeks and only reached out after corporate intervention. Corporate's willingness to accept and defend deliberate managerial misrepresentation to its own REMOVEDis unacceptable.
  
  Brand Integrity and Professional Standards: While I understand that internal personnel actions are confidential, I am not seeking details regarding employee discipline. I raise these points strictly as a long-time, loyal customer advocating for the integrity, reputation, and operational standards of the Micro Center brand. Dismissing condescending treatment, dismissive assumptions, and managerial dishonesty as a generic "feedback opportunity" REMOVEDMicro Center's public trust and brand loyalty.
  
  While I acknowledge that senior technicians eventually corrected the physical hardware assembly and a labor fee was refunded, the resolution remains incomplete. I request that Corporate explicitly clarify whether store managements misrepresentation of communication records, condescending treatment of customers, and initial refusal of critical technical repairs align with standard company policy.
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:07/08/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a misleading bundle advertised by Micro Center.The bundle includes an REMOVEDRyzen 5 7600X3D processor, a Gigabyte B650 Gaming X AX V2 motherboard, and 16GB DDR5-6000 memory. The advertisement prominently shows *two memory modules*, creating the reasonable expectation of a dual-channel memory configuration. However, when I visited my local Micro Center store, I was provided only *one 16GB memory module*. The only disclosure that the bundle includes a single module appears at the bottom of the specifications under "Number of Modules: 1."This is significant because these bundles are marketed for gaming, and modern REMOVEDgaming systems are designed to perform best with dual-channel memory. Micro Center has even published educational content explaining the performance benefits of dual-channel memory.When I questioned the discrepancy, the salesperson immediately understood my concern and acknowledged that the bundle was intended to include only one module despite the advertising showing two. A supervisor initially claimed the bundle pricing could not be adjusted (memory) and instead attempted to sell me a much more expensive configuration.The store had emailed me, offering to honor the previous $349 bundle price instead of the current $399, but that still left me with a single memory module, instead of the two depicted in the images. I was also offered an inferior 28GB memory kit with worse sub-timings, only if I paid substantially more. None of the proposed solutions matched the advertised bundle's price, configuration, and overall value.I have spent several thousands of dollars at Micro Center since 2007, and have been a loyal customer. I respectfully request that REMOVEDprovide an equivalent dual-channel memory solution at the previously agreed promotional bundle price and update its advertising, preventing other customers from being similarly misled, as this affects many PC builders nationwide.Sincerely,Thiago

  Business Response

  Date: 07/08/2026

  Micro Center appreciates the opportunity to respond to Mr. REMOVEDconcerns.
  We have reviewed the bundle referenced in this complaint and confirmed that it includes a single 16GB DDR5 memory module. The customer received the components included with the advertised bundle.
  REMOVED
  While we understand that the customer would have preferred a dual-channel memory configuration, we are unable to provide additional memory beyond what is included with this promotional bundle.
  If the customer is not satisfied with the purchase, they are welcome to return the bundle in accordance with Micro Center's return policy for a full refund.
  We appreciate the customer's feedback and consider this matter resolved.

  Thank you,
  Micro Center

   

  Customer Answer

  Date: 07/08/2026

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 25024314
  
  I am rejecting this response because: 

  Thank you for Micro Center's response. Unfortunately, it does not address the primary issue raised in my complaint.

  I never disputed that the bundle includes a single 16GB memory module. In fact, I specifically acknowledged that the specification at the bottom of the product page states "Number of Modules: 1." My concern is that the bundle is prominently advertised with images showing two memory modules, creating the reasonable expectation of a dual-channel memory configuration, while the only disclosure appears deep within the specifications at the bottom of the listing. I've provided two screenshots containing the images of two memory modules. The response simply repeats that the bundle contains one module without addressing why the advertising depicts two sticks of RAM. 

  The response also states that I may return the bundle for a refund. I never purchased the bundle because I identified the discrepancy before completing the sale. Instead, I attempted to resolve the issue in-store, investing over 2 hours of my day, subsequently walking away empty handed. The salesperson immediately understood my concern, and the store previously offered to honor the previous $349 promotional price by email before I arrived at the store. However, I was still being asked to purchase a an additional single memory module and spend substantially more if I desired to build a system with dual-channel configuration. A dual-channel configuration was my expectation from the very beginning as I've been building exclusively systems with dual-channel since 2000. Had I known this was a single stick for a single-channel bundle I wouldn't have turned up to the store. None of the proposed solutions matched the expected advertised bundle's price, configuration, and overall value that pictured two memory sticks. 

  I have been a loyal Micro Center customer since 2007 and have spent several thousands in your stores since 2006. I am disappointed that my complaint appears to have received a generic response rather than an individual review. It even references returning a purchase I never made, which suggests the facts of my complaint were not carefully considered, nor any meaningful attempt of providing a sensible resolution to my concern.

  I respectfully request that Micro Center have a corporate customer relations representative contact me directly to discuss this matter and attempt to reach a fair resolution. I am not seeking special treatment. I simply believe that a customer of nearly 20 years deserves a thoughtful review of a legitimate concern. This experience has seriously damaged my confidence in a retailer I have trusted for many years, and I hope Micro Center will take this opportunity to restore that trust.

  Sincerely, 
  
  REMOVED

  Business Response

  Date: 07/09/2026

  Micro Center appreciates the opportunity to respond further to REMOVEDconcerns.
  
  We have carefully reviewed the additional information submitted with this complaint, including the screenshots referenced by REMOVED.
  
  During our review, we observed that the images submitted with the complaint do not accurately reflect the product imagery displayed on Micro Center's website. Specifically, within the same screenshot, the selected thumbnail depicts a single memory module, while the enlarged image depicts two memory modules. Because the selected thumbnail and enlarged image do not correspond, the images provided are not an accurate representation of the product listing.
  
  Our review of the product page confirms that the promotional bundle included one 16GB DDR5 memory module, and the published specifications clearly identify the memory configuration as "Number of Modules: 1." The bundle was offered and sold with a single memory module, and no promotional offer existed for the same bundle with two 16GB memory modules at the promotional price referenced in the complaint.
  
  REMOVEDalso notes that he ultimately chose not to purchase the bundle. We respect his decision and understand that the offered configuration did not meet his personal preferences. However, because the bundle was accurately described and the requested dual-channel memory configuration was not part of the advertised offer, we are unable to provide the requested accommodation.
  
  We appreciate REMOVEDlong history as a Micro Center customer and value the feedback he has shared. After reviewing the concerns raised and the supporting materials provided, we remain confident that the bundle was accurately advertised and are unable to offer the requested resolution.
  
  Thank you,
  Customer Relations

  Customer Answer

  Date: 07/10/2026

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 25024314
  
  I am rejecting this response because: 

  Thank you for your additional response.

   

  I would like to address one important point because I believe your latest statement mischaracterizes the evidence I submitted.

   

  Your response states that "the images submitted with the complaint do not accurately reflect the product imagery displayed on Micro Center's website." That statement is incorrect. The screenshots I submitted are authentic, unedited captures of the product page as it appeared at the time I viewed the bundle and later filed my complaint.

   

  I recognize that the product page now displays a single memory module. However, that is not how the bundle was presented when I visited your website and subsequently traveled to the store. By relying on the current version of the product page instead of the version that existed at the time of my complaint, your response incorrectly suggests that my screenshots are inaccurate. They are not.

   

  In fact, both the sales associate and the floor manager acknowledged during my visit that the website images were inconsistent with the actual bundle and understood why I believed the bundle included two memory modules. Their acknowledgment reinforced that the product listing did not accurately represent what customers would reasonably expect.

   

  While the written specifications may have indicated "Number of Modules: 1," advertising is evaluated by its overall presentation. Customers rely on product images just as they rely on written specifications. In this case, the prominent imagery displayed two memory modules, creating a representation that conflicted with the specifications. That inconsistency is precisely what caused the confusion and resulted in my unnecessary trip to the store.

   

  I also note that nearly all of Micro Center's higher-priced motherboard, processor, and memory bundles include dual-channel memory kits. Against that backdrop, the images depicting two modules reasonably reinforced the expectation that this bundle followed the same pattern.

   

  My concern has never been about receiving something that was clearly and accurately advertised. My concern is that the bundle, as presented at the time, contained conflicting information that was misleading to customers. I respectfully ask that REMOVEDacknowledge that product listings can change over time and that my screenshots accurately documented how the bundle was represented when these events occurred, rather than characterizing my evidence as inaccurate.

   

  As a customer for nearly two decades, I expected Micro Center to recognize the confusion caused by its own advertising and to make a reasonable effort to resolve the issue. Unfortunately, that did not happen.

  
  
  Regards,
  
  REMOVED

  Business Response

  Date: 07/15/2026

  Tell us why here...Micro Center appreciates the opportunity to provide a final response.
  
  We carefully reviewed the additional statements and supporting images submitted with this complaint. Based on our review, we must respectfully disagree with the assertion that the submitted screenshots are authentic representations of the product listing.
  
  The images provided with the complaint contain an internal inconsistency that demonstrates they do not accurately depict the product page. Specifically, the selected thumbnail displayed within the screenshot shows a single memory module, while the enlarged image displayed above it shows two memory modules. When a thumbnail is selected on our website, the enlarged image displayed corresponds to that selected thumbnail. Because the thumbnail and enlarged image do not match within the submitted screenshots, the images presented with this complaint are not an accurate representation of the product page.
  
  Regardless of the submitted images, our records confirm that this promotional bundle included one 16GB DDR5 memory module. The published product specifications identified the memory configuration as "Number of Modules: 1," and no version of this promotional bundle included two 16GB memory modules.
  
  We understand Mr. REMOVEDdisagrees with our conclusion. However, based on our review of the evidence and the product information associated with this promotion, we are unable to conclude that the bundle was advertised as including two memory modules or provide merchandise that was never part of the promotional offer.
  
  We appreciate Mr. REMOVEDlongtime patronage but respectfully maintain our position and consider this matter closed.
  
  Thank you,

  Micro Center

• Initial Complaint

  Date:07/05/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to Micro Center around one year and a half ago and we bought parts for a PC. We then brought it in for an upgrade and once we did that we started getting problems. They refused to fix it making us spend thousands of dollars we have spent over $10,000 in total it was never fixed even though they said it was I also saw them permitting and using shady business practices, such as fear mongering, unsafe conditions committing safety hazards and more as of right now it has a contrast cover issue GPU damage multiple safety warnings will not even turn on on some occasions and its performing significantly less than it should be having so much damage it could be unrepairable

  Business Response

  Date: 07/12/2026

  Hello,
  
  Per our previous discussions, there has never been a refusal to repair your device. The system was brought into our service department on three separate occasions, and each time our technicians were unable to replicate the issue you described. Even so, the service team took the time to correct changes that had been made to the system's software, including removing unnecessary software that may have been affecting performance. While this type of work typically falls outside the scope of warranty coverage because it is performed manually, the store made an exception in an effort to assist.
  
  At this point, we are unable to determine whether the REMOVEDis experiencing a hardware failure without inspecting the device. As discussed previously, the decline to bring the system back in for additional diagnostics,which unfortunately limits our ability to identify and resolve the issue.Because of this, we explored alternative resolutions to help.
  
  One option offered was an exchange of the REMOVEDas the customer had mentioned it was not the model they originally wanted and was purchased because it was the only available option that met their needs at the time. As an alternative, if they were not interested in exchanging the REMOVEDwe also offered a full refund of their 3-year protection plan, as it would provide little value if they no longer wished to utilize our service department.
  
  Our recommendation remains the same: bringing the device back in for additional diagnostics would allow our technicians to perform further testing in an attempt to reproduce the issue. Because the system is covered under the protection plan, there would be no additional diagnostic cost. That said, we understand and respect your decision if the customer chooses not to pursue that option.
  
  At this time, all of the resolutions we have offered have been declined. However, our offer to refund the 3-year protection plan remains available if the service is no longer desired. Likewise, if you change your mind, we would be more than happy to inspect the system again and do everything we can to restore it to proper working condition.
  
  Thanks, 
  
  Micro Center Customer Relations

  Customer Answer

  Date: 07/12/2026

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 25014871
  
  I am rejecting this response because: you are now blatantly lying. I have come in multiple times and I have done what you people have asked. I also said I would like any GP but you people also refused at this point. It is obvious that you guys dont even know that I have came in three times after I was previously told that exact same response I will only be accepting a refund. This is unacceptable.
  
  Regards,
  
  REMOVED

  Business Response

  Date: 07/29/2026

  Hello again,
  
  We are sorry to hear that our continued efforts to assist have been perceived as insincere. Despite this, we remain committed to supporting our customers and addressing their concerns to the best of our ability.
  
  Based on our records, there have been no additional visits to the store since the most recent repair, during which our service team removed bloatware from the system and returned it to its standard configuration in an effort to improve its performance. Given that the REMOVEDhas been in use for more than a year and that multiple service visits have not identified a hardware failure outside of user-installed programs affecting the system, we do not believe a full refund for the REMOVEDis a reasonable resolution.
  
  We previously offered a full, non-prorated refund of the service plan, despite the fact that the plan has already been used and provided value. While this offer was previously declined, we are still willing to honor it one more time.
  
  At this point, we no longer feel that a REMOVEDexchange or return is a reasonable resolution, as the REMOVEDhas also been in use for more than a year. This differs from our original offer to assist with the REMOVEDapproximately five months ago.
  
  The customer is also welcome to utilize the services purchased from us and return the device to the store for further testing. Our service team can then determine whether the reported concerns can be replicated and, if possible, identify and address the cause.
  
  We believe this is a fair offer to help resolve the concerns that have been shared with us. Unfortunately, we cannot further diagnose or address issues with the device unless it is returned to the store for evaluation.
  
  
  Thanks,
  
  Micro Center Customer Relations

  Customer Answer

  Date: 07/29/2026

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 25014871
  
  I am rejecting this response because: it is blatantly, ignoring that you all broke the computer in the first place, even though you guys tried your continuous efforts the warranty, which was in place at time and is still in place Just because you broke the computer and keep trying to fix it does not mean it will magically get better. Thats not how it works when theres hardware damage which is what I had someone else diagnose if you broke You would be liable for the damage that you had caused to the REMOVEDI will not be accepting this offer and as previously stated. The only Thing we will accept its $10,000 plus a full rebuild that covers the cost of the REMOVEDand the time and money we spent. 
  
  Regards,
  
  REMOVED

  Business Response

  Date: 08/04/2026

  Hello,
  
  We are sorry to hear that our previous offers to help have not been accepted. Based on our inspections, we have not identified any hardware failure with the machine. As a result, we are unable to offer a full refund for a device that has been in use for over a year.
  
  The protection plan purchased with the device remains active. If you decide to revisit the store, our service team will be happy to inspect the machine again to determine whether any new issues have developed since it was last serviced.
  
  We apologize that we have not been able to reach a resolution that meets your expectations while remaining consistent with our findings and policies. We always strive to provide an excellent customer experience and thoroughly test serviced devices to ensure they are functioning properly before they are returned. At the same time, we recognize that our conclusions may not always align with a customer's expectations.
  
  As the previously offered resolutions have been declined and the requested $10,000 settlement is not something we can accommodate, we have no additional options to offer at this time. We appreciate you giving us another opportunity to review your concerns, even though we were unable to reach the outcome you were hoping for.
  
  Thanks,
  
  Micro Center Customer Relations

• Initial Complaint

  Date:07/03/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am elderly, and I feel that I was taken advantage of because of that fact when I took my laptop (purchased at that store) in for a diagnosis on 6/14/26. It was stuck in an update process that had started while on battery power, and when it was then plugged into a power source it still did not start properly. When I arrived, I felt that I was pressured into purchasing the maintenance plan, REMOVEDPlus, that I really didn't want. That cost me $148.41. The result of the diagnosis (communicated by text) was that I needed a new battery. Only then was I told that the repair queue was 4 to 6 weeks long! I told the technician that time frame was unacceptable, and I retrieved the machine and took it to a different repair shop, where I was told there was nothing wrong with it and I certainly did not need a new battery. I wrote a letter to the store manager explaining my experience and politely asked for a refund of the maintenance plan purchase price. My letter elicited no response. I then sent an email to a corporate customer service address I found and have not received a response to that message either. I find it unusual that Micro Center does not provide a means to contact the specific store directly either by phone or email. I will certainly not be a customer there again.

  Customer Answer

  Date: 07/06/2026

  Greetings, 

  Just to let you know, I received a telephone this morning from someone at Micro Center. (Not the manager.)  I was driving at the time so I didn't have a chance to record his name.  He said they would refund the purchase price of the plan contract.  Since I didn't want to provide my cc information over the phone, I requested a check.  The representative told me it might take 2 weeks for the check to arrive, so we will see.

  Thank you for the work that you do on behalf of consumers like me.

   

  REMOVED

   

   

  Business Response

  Date: 07/07/2026

  Hello,
  
  We are sorry to hear about your experience and understand that the store has been in contact with you regarding your refund.
  If you have any additional questions or need further assistance, please don't hesitate to let us know.
  
  Thank you,
  Micro Center Customer Relations

  Customer Answer

  Date: 07/07/2026

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:06/29/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: REMOVEDFailures and Lack of Communication Laptop Repair On 6/1 I brought my laptop to Micro Center for a hinge repair and loose screen adhesive. What should have been routine has become a month-long ordeal of missed deadlines and poor communication.Timeline:6/1: Dropped off for hinge/adhesive repair.6/2: Told parts would arrive in 3 business days.6/12: Parts actually arrived (9 days later). Was told manager would call that day no call.6/13, 6/15: I followed up with no response until 6/16.6/16: Told the screen broke during their repair and a replacement was ordered.6/23: Replacement screen arrived defective.I filed a corporate complaint due to accumulating delays.6/24 (evening): Manager called confirming a new screen was overnighted.6/25: Told the motherboard now needed replacement, no ETA. After I expressed serious dissatisfaction, I was offered $400 store credit or an expedited repair no later than Sunday (6/28). I chose the expedited repair.Before 6/28: I asked in writing whether my data would be preserved through the motherboard swap. No response.6/28: Deadline passed with no communication.6/29: I sent a follow-up requesting status. No substantive response received.Summary: A simple hinge/adhesive repair has resulted in a 3x longer parts wait, screen damage caused by their own repair, a defective replacement part, a second component (motherboard) failing during their repeated service attempts, an unanswered data-safety question about irreplaceable personal files, and a second missed deadline personally guaranteed by the store manager after escalation.Requested resolution:1.Immediate status update and firm completion date.2.Written confirmation my hard drive data has been preserved.3.Compensation beyond the original $400 credit offer, given the missed deadline that came after that offer was made.

  Business Response

  Date: 07/01/2026

  Hello,
  
  Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and delays you experienced during your laptop repair.
  
  We understand that you have been working directly with the store management and that they have been assisting you with a resolution.Please let us know if you have any other questions or concerns.
  
  Thank you for your patience, and we appreciate the opportunity to address your concerns.
  
  Micro Center Customer Relations

  Customer Answer

  Date: 07/01/2026

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:06/20/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/17/26 I purchased AirPods Max Headphones from Micro Center online. I chose to return them shortly before 3/3/26. On 3/3/26 a refund for the return was issued. A few weeks following that a reversion of the return refund was done and I was redebted $562.98. (item + REMOVEDfor shipping). Despite several contact attempts no response has been received as to why this happened and credit card disputes have been denied stating the merchandise wasn't returned within the time frame or within terms and conditions which neither are true. I returned the headphones only a week or so after delivery and they were still new. I am requesting a finalized refund for the item in the amount of $549.99.

  Customer Answer

  Date: 06/22/2026

  more screenshots

  Customer Answer

  Date: 06/22/2026

  receipt 

  Business Response

  Date: 06/23/2026

  Hello,
  
  Thank you for the opportunity to provide an update.
  
  After the refund was initially processed, the returned merchandise was received and inspected. During review, it was determined that the item returned did not match the product originally purchased and shipped to the customer. The headphones received were a different, generic model rather than the original product.
  
  As a result, the refund was reversed and the order was recharged. The customers bank chargeback attempts were also reviewed and rejected.
  
  Based on the return discrepancy, we are unable to issue a refund for this order.
  
  Thank you,
  
  Micro Center Customer Relations 

  Customer Answer

  Date: 06/23/2026

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 24964562
  
  I am rejecting this response because: 

  This is false as I returned the original product to Micro Center.

  
  Regards,
  
  REMOVED

  Business Response

  Date: 07/01/2026

  Hello,

  We maintain the same position as our previous response below
  
  
  Thank you for the opportunity to provide an update.
  
  After the refund was initially processed, the returned merchandise was received and inspected. During review, it was determined that the item returned did not match the product originally purchased and shipped to the customer. The headphones received were a different, generic model rather than the original product.
  
  As a result, the refund was reversed and the order was recharged. The customers bank chargeback attempts were also reviewed and rejected.
  
  Based on the return discrepancy, we are unable to issue a refund for this order.
  
  Thank you,
  
  Micro Center Customer Relations 

• Initial Complaint

  Date:06/19/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a motherboard, REMOVED, ram bundle on 6/17 from Micro Center in REMOVEDincluding 32 gb of corsair vengeance ram, a ryzen 7 9850x3d, and an MSI pro x870e-p motherboard (the product in question), It was a 5 hour round trip drive so I specifically asked the staff if the added warranty was worth it considering the inconvenience of the drive and was told that they do ship for warranty exchanges in some instances. I got home late on 6/17. The following day I opened my new motherboard and saw some bent pins on the REMOVEDsocket. REMOVEDsaid that bent pins are rare and I needed to contact microcenter. If I get it repaired through REMOVEDit will be $65 out of pocket (not under warranty). I called MC customer service and was told that to ship it back would be a return of the entire bundle (not an exchange), but the bundle price has increased by over $200. They also said that taking it back to the store may not be successful as there is "no way to know when the pins were bent." He was helpful and submit a request for the store manager to contact me. I am uploading the fact that I submit a ticket with MSI with images of the damage (small but important) less than 24 hours from purchase. I was told that I would be able to mail in warranty exchanges and am now having to jump through hoops and that I can only mail in returns and repurchase the bundle at a higher price. I want a refund of the seemingly worthless warranty purchase and an exchange of the defective hardware.

  Business Response

  Date: 06/22/2026

  Hello,
  We are sorry to hear about the issues you experienced with the motherboard.
  We spoke with the store and confirmed that they provided a return label for the motherboard. Once the returned motherboard is received and processed, a replacement board will be shipped to you.
  I can confirm that we received the returned motherboard today. Per our conversation with the store manager, the store will now need to complete the processing of the return and arrange shipment of the replacement motherboard.
  If you have any additional questions or need further assistance, please let us know.
  
  Thank you,
  Micro Center Customer Relations

  Customer Answer

  Date: 06/22/2026

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. I submitted this when I was frustrated with customer service about my damaged product. The store manager, REMOVED, did a great job and contacted me after I put in the BBB complaint and was being told I had to drive to the store to exchange or return the entire bundle for a refund.
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:05/15/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a REMOVEDgo from microcenter in oct of 2024. I have used it for the most part with no issues since purchase. This last week while playing the system my game froze and the system started making a very loud blaring sound then black screened and the smell of burning plastic came out of it. I immediately shut it down and tried to power back on to be met with a error message saying no boot device found and the smell again of burnt electronics. I went and checked my warranty and it was out with REMOVEDof course and when i contacted them i was told that they do not cover the 2tb ssd installed by micro center anyway. Even if it was in warranty. I then contacted micro center and they were at first helpful in that they did say they would repair it if i came to the store physically and left it with them. I live over 4 hours away from the nearest one and that would be 8 hours of driving time to get to their store and get this repaired. I am a certified tech and can make repairs myself i just need a replacement ssd to do so. I have emailed several times about an alternate resolution. My emails are basically ignored at this point. Micro center installed a 2tb ssd that was defective. Not only did they do that but they have known of the issue in these ssd for some time shown by the reviews left on the ad for the device in their store. There are 4 or 5 for this exact issue. There is even questions about the product and ssd showing that even potential new purchasers are aware that these 2tb ssd overheat and fail. My issue is that had i not had this in my hand at the time that 2tb ssd is right beside a lithium ion battery and it could have caused a major fire in my home and killed me. Micro center knowing of this issue and not sending emails or recalls on this is negligence and downright dangerous. I am only asking for it to be fixed and made whole without being out more money. They basically let their consumers have device that is dangerous and could hurt people.

  Business Response

  Date: 05/27/2026

  BR CALLED BUSINESS NO ANSWER VM NOT SET UP. 5/27/2026

  Business Response

  Date: 05/28/2026

  Hello,
  
  Thank you for reaching out. We understand your concern regarding the issue with your device. We have worked with the store, and they have shipped out a replacement drive to you.
  If you have any questions or need additional assistance,please feel free to reach out to your local store.
  
  Thank you,
  
  Micro Center Customer Relations

  Customer Answer

  Date: 05/29/2026

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 24853307
  
  I am rejecting this response because: 

  The response does address the physical device, however it never addressed the losss of data nor the danger customers could have been in by the gross negligence on the companies part. As i stated to the store manager the drive only makes me physically whole in that my device works again. It does not cover the fact that i lost everything on it nor does it protect other customers who bought the same thing. Lithium ion batteries are subject to thermal runaway. This can be caused by nothing more than a battery sitting in a car on a hot day. Enough fires have been caused this very way. In a device like this one the ssd that reached 102c/215f was subjected to much more heat than that. While i undwrstand the micro center thinks that that makes the issue complete since they replaced a part, in my mind it does not. I did not have time to sit and argue this with the store manager and corporate should have responded to the issue appropriately instead of leaving to someone who may not understand all of the implications. A company can not sit by REMOVEDis customers and then say well we sent you parts. Did you recall that REMOVED? Did you inform others of potential danger? Obviously not since you never informed me even. So while i get it also think kore needs to be done and i withb be furthering more complaints on this issue to the appropriate channels. Like i told REMOVEDthe ssd makes me materially whole yes but does not cover the issue. 
  
  Regards,
  
  REMOVED

  Business Response

  Date: 06/03/2026

  Hello,
  
  Thank you for taking the time to share your feedback and concerns with us.
  
  We understand your concerns regarding the potential safety issues you described. While we were able to work with the store to provide a replacement drive and restore functionality to your device, we recognize that you continue to have concerns about the circumstances surrounding the hardware failure.
  
  We appreciate you bringing these details to our attention.Hardware failures can occur, and feedback such as yours is important in helping us identify and monitor potential product issues. We have shared the information from your experience with our buying team for review and awareness.
  
  Thank you again for your feedback and for giving us the opportunity to review your concerns.
  
  Thank you,
  
  Micro Center Customer Relations

• Initial Complaint

  Date:05/13/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDbought a product from a store that knew the product would not work? I did. On April 30 I purchased an REMOVEDink jet printer at the Micro Center store on REMOVEDin REMOVED, REMOVED. After my IT consultant and I unpacked the printer, we were unable to find a black ink cartridge. As he worked on setting up the printer I scrambled to the nearest store selling REMOVEDink cartridges to buy a black ink cartridge. After inserting the ink cartridge, my IT consultant was unable to start up the printer. After a lengthy call to the REMOVEDsupport center, he realized we needed the one that came with the computer as its programmed to initialize, calibrate and prime the device. He then noted a small label on the box missing Set Up black ink. Without the original black cartridge, the product could not operate. On May 1 confronted the Micro Center Bethel Road manager stating you sold me a product you knew would not work. He hemmed and hawed, mumbling about a distant warehouse. I asked for compensation for the printer, the black ink cartridge and the time wasted by me and my consultant. He would only refund what REMOVEDpaid for the printer itself. REMOVEDlearned: avoid stores that sell products they know wont work. This appears to be a direct and flagrant violation of the Implied Warrantee section of the Uniform Commercial Code. It also appears to be a deceptive trade practice. This store knew many REMOVEDprinters REQUIRE the set-up ink cartridges that come with the product and even labeled the box in small type face that the black ink cartridge was missing. Seems like an attempt to mislead the unsuspecting consumer.

  Business Response

  Date: 05/14/2026

  Thank you for the opportunity to respond to this complaint.
  
  The HP printer purchased on April 30 was a clearance unit labeled "Missing Set Up black ink" on the box. Because the starter cartridge was not included, the price was reduced from $229 to $160. The unit retained the balance of REMOVED's manufacturer warranty.
  
  In many cases, replacement starter cartridges can be obtained through REMOVEDCustomer Support or the printer can be initialized using alternative procedures for that specific model.
  
  The customer returned the printer on May 1 and received a full refund. We sincerely regret the inconvenience and frustration this caused.

  Thank you,

  Micro Center

   

  Customer Answer

  Date: 05/14/2026

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 24844599
  
  I am rejecting this response because: the discounted price is irrelevant. How much would you pay to a retail store that knowingly sells a product that does not work. This is a direct and flagrant violation of the Implied Warrantee section of the Uniform Commercial Code. It also appears to be a deceptive trade practice. This store knew many REMOVEDprinters REQUIRE the set-up ink cartridges that come with the product and even labeled the box in small type face that the specially programmed initial lack ink cartridge was missing. This is a flagrant attempt to mislead the unsuspecting consumer. How much is a product that does not work worth?

  
  
  Regards,
  
  REMOVED