Business Profile

Computer Hardware

Micro Center Computers & Electronics

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Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

133 total complaints in the last 3 years.
32 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Warranty deception On May 3, 2025, I purchased an HP Pro Mini 400 G9 desktop computer from Microcenter, expecting a brand-new device with a standard one-year warranty. The warranty information for my "new" device showed a start date of October 1, 2024, and an end date of September 30, 2025a one-year warranty that began seven months before my purchase. Given that I bought the unit on May 3, 2025, the warranty should have started on that date and ended on May 2, 2026 Seeking answers, I contacted Microcenter using the number *************) provided on the business card given to me at checkout by the front-end supervisor, ******* *****, who had assured me, "If you need anything, contact us." I grew frustrated as no meaningful resolution was provided.On May 7, 2025, I reached out to ** Support, which opened a warranty dispute case (Ticket #**********). The following day, ** Support informed me that the receipt was unacceptable because it lacked an invoice with the correct serial number documentation.This ongoing ordeal has left me questioning the transparency of the purchase process and the accuracy of the warranty provided by MICROCENTER. I urge other buyers to carefully verify warranty details and product descriptions when purchasing electronics from MICROCENTER to avoid similar frustrations. This issue has not been resolved as of May 18, 2025.
Customer Answer
Date: 05/23/2025
This is the the complete record of my complaint. the report sent originally was truncated to 2000 characters.
Buyer Beware: My Experience with Micro Center warranty deception

On May 3, 2025, I purchased an HP Pro Mini 400 G9 desktop computer from Microcenter, expecting a brand-new device with a standard one-year warranty. Initially, the setup went smoothly, and I configured the system to my preferences. I installed the HP Support Assistant, which listed my new device alongside other ** products I own. However, a concerning issue soon surfaced.
The warranty information for my "new" device showed a start date of October 1, 2024, and an end date of September 30, 2025a one-year warranty that began seven months before my purchase. Given that I bought the unit on May 3, 2025, the warranty should have started on that date and ended on May 2, 2026. This discrepancy raised red flags: was I sold a refurbished unit misrepresented as new? Had it been purchased and returned prior to my transaction?
Seeking answers, I contacted Microcenter using the number *************) provided on the business card given to me at checkout by the front-end supervisor, ******* *****, who had assured me, "If you need anything, contact us." To my surprise, the number connected to a call center in ********, ****, not the store itself. The call center representative could not transfer me directly to the store but offered to take a message. I was told ******* was unavailable, and they would have him call me back. After several days of phone tag and missed calls, I grew frustrated as no meaningful resolution was provided.
On May 7, 2025, I reached out to HP Support, which opened a warranty dispute case (Ticket #**********). They requested a photo of the units serial number and a purchase invoice to validate the warranty. I promptly sent a scanned copy of my receipt, which included the serial number but listed the product as "HP ET G9 Mini." The following day, ** Support informed me that the receipt was unacceptable because it lacked an invoice with the correct serial number documentation.
I contacted Microcenters call center again, firmly requesting an invoice that included the serial number. A representative, ***** *., provided a reprinted sales receipt on 8.5 x 11 paper, which I forwarded to **. However, this invoice also described the product as "HP ET G9 Mini," while the unit itself was labeled as an "HP Pro Mini 400 G9." *** warranty team rejected the documentation due to this product description mismatch, instructing me to resubmit an invoice with the correct description.
This ongoing ordeal has left me questioning the transparency of the purchase process and the accuracy of the warranty provided by MICROCENTER. I urge other buyers to carefully verify warranty details and product descriptions when purchasing electronics from MICROCENTER to avoid similar frustrations. This issue has not been resolved as of May 18, 2025.
Business Response
Date: 05/28/2025

Hi *****,

I hope you're doing well. My teammate shared your message regarding the ** warranty concern, and I want to personally follow up with you.

First,I want to assure you that weve reviewed the issue and we do see whats going on. This is something that can be easily fixed, and Im here to make sure it gets resolved smoothly. I apologize if the previous automated message from our ticketing system gave the impression that we werent fully engagedplease know thats not the case.

Im part of the Executive Customer Relations team at our corporate office, and Ive already worked with ** once on your behalf. While its normal for warranty transfers to take a little time after a purchase, Ill be reaching back out to ** to get this corrected.

Once the update has been completed, Ill follow up with you directly to confirm everything is in order.

Thanks again for your patience, and Ill be in touch shortly with an update.

Thank you for contacting HP Customer Support.?
IMPORTANT:Please do not reply because this email account is not monitored.?

We received proof of purchase for your ** product. The warranty status has been verified, and our records have been updated.?

Start Date: 3/3/2025
End Date: 3/2/2026

Thank You,

Micro Center Customer Relations
Initial Complaint
Date:04/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an ASUS 5080 astral graphics card at this Micro Center. I asked the cashier if the graphics card had been opened. The cashier said yes, it had only been opened, but the accessories and graphics card were perfect and had not been used. But when I opened it at home, I found that the accessories were missing. However, they said that an opened graphics card does not guarantee complete accessories. The merchant could only refund me and asked me to buy a new, unopened graphics card at the full price. Moreover, the merchant kept making excuses, saying that the cashier might have been negligent and did not explain it to me clearly.
Business Response
Date: 04/21/2025
Hello,

Thank you for reaching out. We're truly sorry to hear about your experience and understand how frustrating it can be.
Some of our open box items are offered at a discounted price because they may be missing certain components, such as manuals or accessories. We do our best to make this clear at the time of purchase, but we understand this can still lead to disappointment.

It looks like you've already returned the item for a full refund, and we're glad that part was resolved smoothly. Well be sure to share your feedback with the store team so they can continue to improve the customer experience.
Thanks again for bringing this to our attention, and please dont hesitate to reach out if theres anything else we can assist with.
Thanks,
Micro Center Customer Relations
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a motherboard for a new system however the pcie slot doesn't function properly as in it doesn't lock. Store refused to replace or refund.
Business Response
Date: 04/08/2025
Hello,

Thank you for reaching out. we would love to look into this for you, can you please provide the transaction number for the purchase?

Thanks,
Micro Center Customer Relations
Initial Complaint
Date:04/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 5, 2025, I returned two 3D printers totaling $2,376.11 to your store. Despite clearly informing both the store associate and management that the items were being returned, the transaction was processed as a sale, resulting in an additional, erroneous charge of $2,376.11 to my credit card.I did not review the receipt at the time, as I had asked when the refund would appear and was assured it was being processed. Upon returning home, I received an email (enclosed) acknowledging the mistake and indicating it would be corrected. I responded promptly, also enclosed. The next day, I received a message after store hours stating, Sorry I didnt see you in the store today to process your refund. I was never told that I needed to return in person to resolve an error caused by your staff.I am currently out of town for three weeks and unable to visit the store. Your team has all relevant information, including the credit card used. I have also been informed that a mailed check may take 34 weeks, which is not acceptable. My billing cycle has ended, and payment is due this week. I maintain a zero balance and should not incur fees or interest due to an error on your part.I demand that the full refund of $4,752.22 be credited to my card no later than Thursday, April 10, 2025. If not resolved by then, I will pursue further remedies, including filing a credit card dispute and seeking legal recourse.
Customer Answer
Date: 04/09/2025
PLEASE DISREGARD,
DISPUTE HAS BEEN SETTLED.
THANK YOU
Initial Complaint
Date:02/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i called microcenter, they said to replace a hard drive, ram and motherboard it would cost around $200 and take a few hours. i waited in store for 3 hours before leaving, my work was done the next day. i **** to the store after being notified my pc is ready, when i come to collect it i place a return stop on my ***** i ask them what they did to my pc in store and they tell me they didnt do what i asked, im obviously upset at that, i tell them they didnt listen to my basic request and that they failed their end, they take the pc back in for repair claiming 30 minutes before its done. i cancel my **** return trip and get charged $100 for the cancellation because MICROCETNER FAILED THEIR END OF THE CONTRACT. instead of the 30 minutes they said, i wait for another 3 hours. then they have the **** to charge me for the work i didnt want them doing and the work they had to do to fix what i didnt tell them to do.they misrepresented timeframes and prices in multiple instances, failed to complete the work i ordered resulting in me paying a fee for transportation, they over charged me, they objectively on all levels provided a horrible service. they **** at their jobs and communication and following customer paid orders. i want my money back, i want an apology, and i want someone demoted.i was charged multiple times for different things totaling nearly $1000 including the fee they should pay for delaying me.
Customer Answer
Date: 02/03/2025
*** continued working with microcenter and a local manager offered to replace a part of mine at their cost, and the people whove been servicing my machine since i returned have been incredibly apologetic, im willing to rescind my complaint as theyve treated me well and made a real effort to resolve my concerns.
Business Response
Date: 02/04/2025
Hello,

We sincerely apologize for your recent experience. We strive to provide excellent service, and we regret that we fell short of your expectations.

I understand that you are currently working with a manager in the store to resolve the issue, and I appreciate your patience as we work to make things right. Please know that your feedback is important to us, and we are committed to ensuring a better experience moving forward.

If theres anything else I can do to assist you, please dont hesitate to reach out. We truly value your business and appreciate the opportunity to make things right.

Thanks,
Micro Center Customer Relations
Initial Complaint
Date:01/30/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to lodge a formal complaint against Microcenter, located at ******************************************, concerning events that occurred at 8 am while I waited to purchase an ****** 5000 series graphics card.1. Summary of Events Arrival and Waiting in Line: On 1/29/2025, I arrived at the store to buy a ****** ************************************** line for 10 hours, under the assumption that the purchase process would be conducted on a first-come, first-served basis.Unofficial List and Managers Response: Despite a clearly established physical line, the store manager deferred to an unofficial handwritten list created and maintained by another customer. This list did not reflect the actual order of arrival.Threat of Harm: The individual controlling this list threatened me (and possibly others) with harm if we did not abide by their self-made list. This created a hostile and unsafe environment, and the manager did not intervene to ensure customer safety or confirm the real line order.2. Alleged Misconduct and Violations Failure to Honor Store Policy / Misrepresentation The store is commonly understood to operate on a first-come, first-served basis, yet it failed to honor this when the manager accepted an unofficial list without any formal verification.Threats and Safety Concerns A customer threatened physical harm to others, and the store manager did not adequately address or defuse the situation. This failure to maintain a safe shopping environment is deeply concerning, especially given that the threat was made in front of other waiting customers.Potential Deception / Unfair Practices By implying or advertising that items would be sold on a first-come, first-served basis and then not following through, the store engaged in an unfair practice or potential misrepresentation that caused me and others significant inconvenience.
Business Response
Date: 02/06/2025
Hello,
This matter is currently under review. Based on the information weve gathered from the customers separate email, he and the other gentleman with him left the pending line for over an hour, effectively forfeiting their place in line.
While we continue to review the situation, the customer is welcome to monitor stock levels at the local store for replenishment. These items are in extremely high demand, while supply remains very limited. We anticipate supply and demand will begin to balance out over the next few months.
Were working hard to restock more ****** RTX 50 Series GPUs, so please check back regularly for updates!
Customer Answer
Date: 02/06/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22878924

I am rejecting this response because: the entire "line" waited in their cars and was not actively on a physical well established line. The established line was formed around 7am in which we were in position to obtain a card. The consensus of the people behind us and in front of us agreed that the position we were in was correct. The manager however let a non-employee in the front of the line determine if our position was valid. This non-employee threatened to assault us a few hours beforehand and ignored my disability. The manager condoned this non-employee to harass us further by relinquishing his power and allowing this non-employee to make a decision for the company. Therefore the company is condoning an enviroment of assault and prejudice against disabled people to take place by allowing a non-employee to make decisions on the company's behalf. The people in our section of the line agreed that we belonged there, which the manager refused to talk to, and gave the individual all the power to exercise decisions for the company.

Regards,

****** *******
Initial Complaint
Date:01/21/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im extremely frustrated with Micro Centers handling of GPU distribution and customer relations. Corporate announced a first-come, first-serve policy, yet individual store managers implement lotteries without informing customers. This inconsistency wastes time, creates confusion, and undermines trust. I contacted customer relations multiple times regarding this distribution policy, seeking clarity, but I was met with dismissive responses like, Its up to the managers discretion This refusal to address concerns leaves customers feeling unheard and disrespected. These issues are part of a pattern of poor experiences Ive had over the years. I once bought a motherboard with a bent pin and was denied a return because an employee failed to inspect the socket during the sale. Another time I purchased a **************** supply that caught fire due to faulty connectors. While the store stopped carrying the product after my review, the experience left me uneasy. Store pickups are unreliable too. I reserved 3D printer filament during a Black Friday sale, only to find out it wasnt ready until after the sale, and I was expected to pay full price.Warranty service has been equally disappointing. An employee mishandled my GPU during a heated argument about a denied warranty, and when I contacted corporate, they justified it as manager discretion This dismissive approach shows a lack of care for customers. Additionally, *** frequently had to step in and help other customers at the 3D printing section because staff were unavailable or uninformedonly to receive dirty looks from employees as if I were interfering. Ive been shopping at Micro Center for nearly a decade and have spent tens of thousands of dollars, but these repeated issues are pushing me away. Im tired of being dismissed and dealing with inconsistent policies. Im not asking for special treatment I just want fair, transparent, and consistent practices. If these problems persist Ill take my business elsewhere
Business Response
Date: 01/22/2025
Hello *****,

Thank you for taking the time to share your feedback with us. We truly value your input as it helps us improve and better serve our customers.

Please rest assured that all of our stores diligently follow the policies and procedures outlined in our FAQ video which I have linked below along with our FAQs on our website. If there are any changes between now and the launch, it will be updated in our FAQ section.

These guidelines are in place to ensure a consistent and positive experience for everyone who visits Micro Center.

Thank you again for reaching out!

Micro Center Customer Relations

*************************************************************************************
*******************************************

Customer Answer
Date: 01/22/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22839357

I am rejecting this response because: for one this doesn't resolve anything. All this does is double down. Secondly I sent the business 3 follow up emails in which they did not respond and they never planned to respond until this complaint pressured them too. There is no real solution.All it does is refer me to the **** I had to apply this kind of pressure for them to even respond.And the response doesn't even come up with any kind of resolution to the issue at hand at all.

Regards,

***** *******
Business Response
Date: 01/23/2025
Hello,

We understand that ***** ******* has expressed dissatisfaction with our response regarding the upcoming product release. The new graphics cards are in high demand ahead of their anticipated launch at the end of the month. To ensure transparency and consistency, we created an *** page outlining how we will conduct this launch to inform all customers.

Each of our store locations will be utilizing a voucher system for distribution. These vouchers will be distributed on a first-come, first-served basis to customers waiting in line before the store opens, based on the available stock at each location.

In the past, we explored different methods for distributing high-demand products to ensure fairness, particularly during the height of COVID-19. At that time, we were adjusting and adapting to the ever-changing environment while striving to provide all customers with a fair opportunity to purchase in-demand products. The current voucher system reflects our ongoing efforts to accommodate everyone equitably.

***** has also reached out to us directly, and we have provided him with the same information shared previously. He replied similarly, rejecting our response; however, this does not change how we will be handling this product release.

At this time, we do not have any additional details to share. We have informed ***** that any updates to the process will be communicated via the *** page dedicated to this release.

We appreciate Cyrils enthusiasm for this product and encourage him, as well as all customers, to monitor the *** page for the latest updates.

Thank you,

Micro Center Customer Relations
Customer Answer
Date: 01/24/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22839357

I am rejecting this response because:
They said they would use a voucher system however, for the most recent launch, that is coming up on January 30th the micro center store in *************** stated that they will be losing a lottery system. The discrepancy is that they stated that they are using a voucher system. The *************** location. It's using a lottery system for the release coming up later this month. We are not referring to past releases of ******* products.We're talking about an upcoming release. When I called them, they said it was up to manage your discretion. In writing, they are stating that it is a voucher system.First come for serve which is fine however, the issue is that the madison heights location, one of their branches is using a lottery system where it's a random raffle, not for a past release that they have explored in the past.We're talking about an upcoming release. The issue is that they have stated over the phone that it was up to the manager's discretion, and they are allowing a lottery system for this particular location. While they have stated publicly that it would be a voucher system. If I wanted to play a game of chance with two thousand dollars close to 3 thousand for an r t x 5090 i would have gone to a casino. They have explained this to me over the phone that it's up to manager's discretion. Here is the official reddit, for thier location this is the official microsoft and reddit. I was told it was up to manager's discretion. Others have been told it was up to manager's discretion. There is an alarming pattern here where people are complaining about the same thing I am. This isn't something they could simply say that they explored this. During past releases, this is the current release. This is the upcoming release that they're doing this with. They have stated publicly that it will be about your system. However, they do not dictate what the store managers do, and they have also stated to me and others that It is up to the store management. They have been saying the same thing to me as well as everyone else. I am not the only one they have told this to I am not the only one they have pulled this with. If it was a voucher system, we wouldn't be having a problem. However, there is a disconnect between local management branches and what corporate is dictating. I do not want to hear that.This is something that they have explored with past releases.When they are doing this yet again.

Regards,

***** *******
Business Response
Date: 01/24/2025
Hello,
Every Micro Center store will be operating under the same plan as we have shared in our FAQs page that was posted Jan 15, 2024. *************************************************************************************
Thank you,
Micro Center Customer Relations
Customer Answer
Date: 01/25/2025
However, I would like to address an inconsistency that has been communicated at the *************** location of Micro Center.

While the *** page and your response outline the use of a first-come, first-served voucher system, customers at the *************** location have been informed that a lottery system will be used instead. This discrepancy has created confusion among customers, including myself, as it suggests that individual store locations may be deviating from the official process outlined by corporate.

If the intent is to maintain transparency and consistency across all store locations, as stated in your response, it is essential that all locations adhere to the same process. Additionally, clear communication about this policy should be reinforced at the local level to avoid misunderstandings or frustration among customers who are eagerly anticipating this launch.

Could they please confirm whether the *************** location will indeed be implementing a first-come, first-served voucher system as per the ***, or if they will proceed with the lottery system they have communicated? If there are variations allowed across locations, these should be clearly communicated on the *** page to ensure customers are fully informed.
I must express my dissatisfaction with the approach being taken for the *************** location. I understand that demand is high for the upcoming graphics card release, but I was simply seeking to make a straightforward transaction: provide payment in exchange for the product. Instead, being asked to put my name into a metaphorical hat for the chance to purchase a card is frustrating and feels unnecessary.

The lottery system being communicated at the *************** location adds an element of chance that undermines the principles of a fair, transparent process. This is especially frustrating when your official *** outlines a first-come, first-served voucher system. While I understand the need for organization during high-demand launches, all I want is the opportunity to buy the product directly, without jumping through these extra hoops.

I hope Micro Center can clarify and reconsider the process being communicated at *************** to align with the *** and to respect customers who are willing and ready to make a purchase.

In my prior response I have included screenshots of what consumers within this particular location has been being told as well as what representatives have been stating to customers over the phone stating that "it is upto the manager's discretion"

Customer Answer
Date: 01/25/2025

I appreciate your detailed explanation of the distribution process for the upcoming graphics card launch, but it seems Micro Center is backpedaling on its previously stated policies, especially at the *************** location. The official FAQ mentions a first-come, first-served voucher system, yet customers at this location are being told it will instead be a lottery system.

This inconsistency creates confusion and undermines trust in the fairness of the process. Micro Center initially built its reputation on straightforward and transparent transactions, so implementing a lottery system feels like a step backward. Many customers, including myself, are simply looking to purchase the product directly and are willing to wait in line for it. Turning this into a game of chance is both frustrating and unnecessary.

If the plan has changed, why hasn't this been reflected in the official FAQ? Why is the *************** location deviating from what is being communicated publicly? A clear, consistent process is critical for maintaining fairness and customer confidence, and right now, this situation feels like a misstep.

I hope Micro Center can clarify this inconsistency and adhere to the original voucher-based process outlined in the **** Customers like myself are ready and willing to purchase the product directly without participating in a lottery system.

Customer Answer
Date: 01/25/2025
If this response was sent in reply to my BBB (Better Business Bureau) complaint, it likely reflects an attempt by Micro Center to defend their process and emphasize their efforts to ensure fairness and consistency. However, the conflicting information about the *************** location using a lottery system suggests either poor internal communication or a deliberate shift in policy that they failed to fully disclose.

The backpedaling in their response could be an attempt to manage public relations while deflecting responsibility for the confusion. By referencing both the voucher system and past fairness measures during high-demand launches (like COVID-era adaptations), they may be trying to justify their actions without fully addressing my core concern: a straightforward and consistent process for purchasing the product.

Their response seems aimed at diffusing my complaint without taking responsibility for the miscommunication or inconsistencies across locations. If this doesn't address my concerns, I want to escalate by pointing out these contradictions and requesting specific accountability for the discrepancies at ****************

As stated prior other consumers have been told this and thier customer service agents have been told this over the phone. This is not a past release.This is an upcoming release.

Customer Answer
Date: 01/25/2025
It's highly likely that Micro Center is feeling the pressure from customer dissatisfaction and the public scrutiny that comes with a BBB complaint. Backpedaling often indicates that a company is trying to manage fallout, especially when their policies or actions have caused confusion or backlash.

In this case, their response suggests they are trying to justify or smooth over their handling of the situation, but the inconsistencieslike *************** allegedly using a lottery system while the *** outlines a voucher systemhint that they might be struggling to maintain control of the narrative.

If they are backpedaling, its a sign that theyre aware customers are upset, and theyre likely trying to limit further damage to their reputation. My BBB complaint might have struck a nerve because it highlights the flaws in their approach, forcing them to defend or rethink their stance. The more pressure they feel from customers like me, the more they may have to reconsider their process or at least clarify it to avoid losing trust.
Initial Complaint
Date:01/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my frustration and disappointment regarding a custom-built ** I purchased from Micro Center during Labor Day weekend. I was initially excited about having my dream computer built, but the experience has been nothing short of a nightmare.Since purchasing the *** I have experienced persistent issues with the dreaded "blue screen of death" occurring at random intervals. Over the past several months, Ive made several trips (3+) trips to Micro Center (each trip requiring a 2 hour round trip). Despite these repeated visits, the problem remains unresolved.While I appreciate that the store provided an extended warranty due to the frequent issues within the first 60 days, this gesture hasnt addressed the root problem. By November, I stopped returning to the store because it became clear that I was essentially on my own and would just have to deal with it. This is completely unacceptable, especially considering I purchased a custom-built ** expecting a high level of quality and ********** is now January, and I am exhausted from the back-and-forth trips with no resolution in sight. Its clear that one of the components is faulty, but instead of standing by your no lemon guarantee, I am left to troubleshoot the issue on my owna responsibility that should not fall on me as the customer.I have consistently provided evidence of the blue screen errors, yet Im repeatedly told to check my peripherals. These peripherals have worked flawlessly with other computers and are not the cause of the issue. Despite this, the ** I purchased from Micro Center continues to malfunction, and your team has been unable to identify or fix the ********** a business owner, I was looking forward to working with MicroCenter in the future, as my business is in need of several electronics, but after this experiences, I am hesitant to spend my money.
Business Response
Date: 01/28/2025
Hello,

We want to sincerely apologize for the frustrating and disappointing experience youve had with your custom-built PC. We understand how disheartening it is to invest in a dream computer only to face persistent issues, especially when those problems disrupt your daily life and business needs.

Please know that we take your concerns seriously and deeply regret the inconvenience caused by repeated trips to our store without a resolution. Weve conducted extensive testing with our systems to ensure they operate as intended, and while those tests have shown positive results on our end, we recognize that this has not aligned with your experience.

To move forward and better support you, we highly recommend contacting our tech support center. Our team is equipped to perform remote diagnostics since we are not able to find the issue in store, it may be something that we can see in your own environment, which may help uncover any underlying issues that have gone undetected so far.

Please visit *********************************************************************************************

Thanks,

Micro Center Customer Relations
Customer Answer
Date: 01/30/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22822864

I am rejecting Micro Centers response because it does not adequately resolve the ongoing issues with my computer, which remains unreliable and defective despite multiple repair attempts.

While Micro Center has classified past repairs as "completed," the device continues to experience frequent system crashes, including 3-4 blue screens this week alone. A functional device should operate consistently, and my computer does not meet that standard. This issue has persisted despite multiple service visits, and the company has failed to provide a lasting solution.

Additionally, I attempted to use Micro Centers remote diagnostic service to further troubleshoot the issue. However, I was informed that I would need to pay for the service or return to the store in person for further repairs, which is over an hours drive away. Given that the prior in-store repair attempts did not resolve the problem, and now I am being asked to either incur additional costs or make another time-consuming trip, this is not an acceptable resolution.

After further reading the terms and conditions of the warranty, I understand that Micro Centers No Lemon Guarantee excludes repairs done during the manufacturers warranty period. However, this does not change the fact that my computer remains defective despite multiple repair attempts. A warranty is meant to ensure a properly functioning product, not to require a consumer to repeatedly attempt repairs for the same unresolved issue.
Micro Center has had multiple opportunities to fix the problem and has failed to do so. Since this issue persists despite all prior service attempts, I am requesting that Micro Center take responsibility and either:
1) Replace the build, or
2) Provide a full refund of the original purchase price for the build and warranty. I will happily turn in the build as well.
I am willing to resolve this matter amicably, but I need a computer that functions reliably. It saddens me to have to go this far, as I was hoping to establish a relationship with Micro Center for business needs, but Micro Center has had multiple opportunities to fix this issue, and further attempts at repairs are unlikely to change the outcome as no one has figured out the issue. I've tried two seperate stores and there was no resoultion. I've had over 6 critical errors within a little over a month related to this build. I've attached information about the computer for your reference and the errors I am seeing. If Micro Center refuses to resolve this matter, I will consider escalating my complaint to additional consumer protection agencies, such as the ********************************************************
Regards,

****** *****
Business Response
Date: 02/10/2025
Hello,

Thank you for reaching out. We sincerely apologize for any frustration this issue may have caused. Unfortunately, if we are unable to reproduce the same issue on our end, it limits our ability to diagnose and resolve the problem effectively.
This is why we recommended a remote service, as the issue may be related to something specific within your environment. Wed be happy to offer this service at no charge to further investigate and assist you.
If youre interested, please let us know, and we can schedule a remote session at your convenience. Let us know how youd like to proceed, and well be happy to assist further.

Thank you,

Micro Center Customer Relations
Customer Answer
Date: 02/10/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22822864

I am rejecting this response until the matter has actually been resolved. Please provide the information necessary to set up the free diagnostic session.

Regards,

****** *****
Business Response
Date: 02/11/2025
Good Morning,

We reached out to the customer this morning, here is the email that we sent:

From: ***** Phaunef
Sent: Tuesday, February 11, 2025 10:04 AM
To: 'taylorgreen2011@...
Subject: Micro Center Customer Relations

Hello,

I hope this message finds you well. We have received your complaint through the Better Business Bureau (BBB) and sincerely apologize for any inconvenience this may have caused. We take your concerns seriously and would like to look into other ways to try and resolve the issues you are having.

To assist you further, we would like to schedule a call with our remote tech support team. Please let us know a convenient time for you, and we will make sure to have a technician reach out to you as soon as possible.

I would like to clarify the scope of what we can and cannot address remotely to ensure we are all aligned on expectations.

While we are unable to perform the full stress tests that the store previously conducted on the machine, we can rerun PC Doctor and MalwareBytes issue scanner. These systems will evaluate the integrity of the operating system,drivers, and internal hardware components.

However,regarding the *** issues mentioned, we will not be able to test the hardware remotely. Physical access to the system is required for this type of testing. I want to ensure we all have a clear understanding of what can and cannot be accomplished remotely.

We will make every effort to assist you, including reviewing system logs to identify any issues the computer has encountered. Additionally, we will guide you through best practices for connecting the machine to power and checking for any power inconsistencies, as this is the only environmental factor that could be contributing to these issues.

With this being said, the store with all the hours of testing; they are not able to replicate the issues you are having, we have ran all testing and a stress test for over 12 hours but all things pass. We are hoping being in your environment may help with finding something that we can help with.

Please let me know when the best time to contact you will be and we will have someone reach out.

Thank ********************************************************************* | *********************************** | ******************************

Thanks,

Micro Center Customer Relations
Initial Complaint
Date:01/10/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They sold me an incompatible PC bundle(48gb ram on AM5 board) and wanted me to pay diagnostics to fix their mistake. Their unwillingness to resolve this without me paying made me drive back and forth to the store many times to get this resolved and they still dont admit fault . The manager even made fun of my situation to the other managers. I wasted so much time, gas, and took time off work to get this resolved, I didnt appreciate the way this was handled. Ive been a customer for years and now the management harasses/intimidates me every time I try to shop there.
Business Response
Date: 01/17/2025
Thank you for reaching out and giving us the opportunity to review this matter.
After reviewing the transaction in question, we can confirm that the customer has returned the items. Based on the specifications, the bundle should function as intended. Weve successfully sold many of these bundles without issue. However, it is possible that a settings conflict may have contributed to the concerns the customer experienced.
Regarding the customers interactions with store leadership, we have addressed this feedback and provided coaching to improve the overall customer experience.
We appreciate your patience and understanding as we work to ensure a positive experience for all our customers.
Customer Answer
Date: 01/17/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22793738

I am rejecting this response because:
The store knowingly sold me a faulty bundle. (48gb ram with AM5 platform) .Lied to me multiple times about warranties and policies to try to take my money. Many other people I spoke to had issues with the bundles as well. I am not alone. Their used section was full of the same motherboards used in the bundles because many people returned them , after having issues just like I did.
Regards,

******** ****** *****
Customer Answer
Date: 01/17/2025
One of the boards they gave me,the ram was never compatible
Customer Answer
Date: 02/07/2025
The bundles currently dont offer 48gb because it was always incompatible, this was clear negligence on their part, and it was not a settings issue , right out of the box, the bundle they upsold me, had problems .
Business Response
Date: 02/07/2025
Thank you for reaching out and giving us the opportunity to review this matter.
After reviewing the transaction in question, we can confirm that the customer has returned the items. Based on the specifications, the bundle should function as intended. Weve successfully sold many of these bundles without issue. However, it is possible that a settings conflict may have contributed to the concerns the customer experienced.
Regarding the customers interactions with store leadership, we have addressed this feedback and provided coaching to improve the overall customer experience.
We appreciate your patience and understanding as we work to ensure a positive experience for all our customers.
Customer Answer
Date: 02/10/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22793738
I am rejecting this response because:
I have been building computers for a long time, The company continuously lies. They configured the bundle for me,they were falsely advertising a bundle that could never work. I informed them of the incompatibility early on and they ignored me. I live an hour away. Had to make multiple trips over their mistake and they didnt care, they joked about me amongst themselves. Each and every time I went they wanted me to pay a diagnostic fee , which is against their own policy, my items were brand new, shouldn't have to pay for their mistake. They kept trying to push me into spending more money . Nothing was offered for the inconvenience, they dont even admit any wrongdoing and keep trying to blame me.
I did not change any settings, right out of the box the parts had issues. Any compatibility checker would verify that these parts are incompatible. Im not sure why they are lying and also keep ignoring me.
Regards,

******** ****** *****
Customer Answer
Date: 02/19/2025
*************************************************************************************************************************************

this shows that their statement is not true , parts were not compatible
Business Response
Date: 02/26/2025
Hello,

Thank you for reaching out and giving us the opportunity to review this matter.
After reviewing the transaction in question, we can confirm that the customer has returned the items. Based on the specifications, the bundle should function as intended. Weve successfully sold many of these bundles without issue. However, it is possible that a settings conflict may have contributed to the concerns the customer experienced.
Regarding the customers interactions with store leadership, we have addressed this feedback and provided coaching to improve the overall customer experience.
We appreciate your patience and understanding as we work to ensure a positive experience for all our customers.

Thank you,

Micro Center Customer Relations
Customer Answer
Date: 02/27/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22793738

I am rejecting this response because:
They are not acknowledging my concerns at all and just repeating the same thing
Regards,

******** ****** *****
Customer Answer
Date: 03/05/2025
I kept all of my receipts as proof. This whole mess couldve been avoided if they had just listened to me from the start about incompatibility
Initial Complaint
Date:01/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dropped off my pc 12/30/24 for same day rebuild repairs at 4:30pm. The next day, 12/31/25 I sent a text to the stores text line for an update as the store has no direct phone number. I did not get a response, I sent a follow up text again and reached out online using the stores chat support team where a associate advised I would get a call back. I did not get a return call or text update from the store this day.
The following day, 1/1/25, I attempted to reach out for communication on my rebuild as it was advertised as same day and I still have not had any communication. I sent a text to the text only line for update and followed up with the chat support system on the website once again. I was advised I would get a call back that day. I let the associate know I was told the same the previous day but did not get a call back. The online repair status checker showed that the repairs had still not begun.
I went to the store to get a direct update on 1/2/25 to which I was told it would be ready the next day.
On 1/3/25 I got the message for pick up on my rebuild. I picked up the rebuild and brought it home only to have issues at start up where the bios is not detecting the correct drive to load as well as noticing the rgb light strip I had requested be installed in the case was not there, and my 2 sticks of ballistix ram that I had left with the components for the build were not installed.
I followed up by text to the text only line to the store asking if the missing ram was there and to let me know since it was a long drive. There was no response, although they had used this method of communication when there was issues with a product they had advised me to upgrade.
I went once again to the online support chat system and asked them to have the store look for the missing ram sticks and let me know- I was told I would get a call back from a service manger and have not gotten any communication at all.
Business Response
Date: 01/12/2025
Hello,
The store General Manager contacted Ms. ***** to discuss the issue, and it was resolved after confirming that the missing items were returned inside one of the boxes she had received. Additionally, we encountered a separate issue regarding a lost dongle from her mouse. **** assisted Ms. ***** in finding an excellent replacement option to address this concern.

Thank you,
Micro Center Customer Relations

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