Reviews
This profile includes reviews for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 706 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAmanda L
Date: 09/10/2024
1 starHorrible Business Practices. Charged me for cancelling services because the service wasnt upholding their end of the agreement. Their pest control does NOT work and while trying to resolved the failing services work, they scammed us Into signing another longer contract for a better service that still did not work. All the employees told me different things about fixing my service that wasnt working. They ended up cancelling me and charging $300+ when they didnt told up their end of the agreement. Horrible! Will never recommend them or use them again!!!
Greenix Pest Control
Date: 09/16/2024
Thank you for sharing your experience. We apologize for the frustration youve encountered and understand your concerns. If you have any additional questions or concerns, please don't hesitate to reach out to us directly.Review fromJudy S
Date: 09/09/2024
5 starsMy tech *********************** did a great job. Brought some rodent issues to my attention.Greenix Pest Control
Date: 09/16/2024
Thank you for the review! We're glad to hear ***** did a great job and helped address the rodent issues. We'll be sure to pass along your kind words!Review fromJIM G
Date: 09/09/2024
1 starI paid off my year contract because Im moving and transfer it to someone else. About 3 weeks ago I got an email saying I owe them money. I dont owe them money anymore since I paid off my contract . Today I got another email telling me I owe them money. They are a really bad company and their accounting department *****. No one should do business with this company ever. This company *****.Greenix Pest Control
Date: 09/16/2024
Thank you for your feedback. We apologize for any confusion regarding your account. After reviewing our records, we can confirm that this issue has been resolved. If you have any additional concerns, please feel free to reach out.Review fromJonathon N
Date: 09/09/2024
1 starI was told by a sales representative that the service being provided would be both inside and outside the home. After hearing from the technician that he was doing an outside treatment only I called in to address this situation. After speaking to 3 different managers, 3 separate times and being told they will honor the inside spray, the technician informed me he still did not have approval for the inside spray. I then called again where I was placed on hold for 52 minutes and was further informed Greenix will not be completing the service and along with this they would be closing my accounts. I have used ********************** for over a year and had never had an issue with them or their service, however with the level of unprofessionalism I was met with during the conversations, I am extremely disappointed in their customer service department and would not recommend their service.Greenix Pest Control
Date: 09/16/2024
Thank you for sharing your experience. We're sorry to hear about the challenges you faced and understand your frustration. After reviewing our records, we are unable to locate your account with the information provided. Please reach out to us directly so we can assist you further so we can further assist you.Review fromJames C
Date: 09/07/2024
5 starsGreenix Techs are very courteous and knowledgeable. I have been a Customer since 2016. No problems with insects, or rodents.Greenix Pest Control
Date: 09/13/2024
Thank you for being a loyal customer since 2016! We're glad to hear our service professionals have been courteous and knowledgeable. We appreciate your support and look forward to continuing to protect your home for many more years!Review fromGary S
Date: 09/06/2024
1 starI called Greenix pest control on August 16th for a one time treatment. The technician told me that I have one more treatment within a month. I called today to schedule the second treatment and I was told that a second treatment wasn't included and the customer service person that I spoke to tried to have me sign up for more services. This business is a jokeGreenix Pest Control
Date: 09/13/2024
Thank you for sharing your experience with us and we apologize for any miscommunication regarding your service. We understand your frustration and will look into this to ensure clarity moving forward.Review fromJeffrey B
Date: 09/05/2024
1 starWARNING SCAM ALERT! SCAM!!!!!!!!!!! If there were no stars i would chose that. DO NOT USE EVER! Greenix is the worst company experience that I have ever had. I called ahead to ask questions about the service, was assured they did the things i was asking them to do. Signed the paperwork etc. When they showed up *********** tech said we don't perform that service, and left. and assured me i would not be charged. They then charged me $99 for absolutely nothing. I then spent 45 min on a call to get a refund only to be told it would take 7-10 business days. That time is time that I would be paying interest on a credit card for services I never received. I was assured again it would be credited back in 24 hours in email and SMS form and that didn't happen. Contacted them againte receive the same bogus line "sorry for the inconvenience, it was credited but will take 7-10 days" Again for service I did not receive. GREENIX is a SCAM!!!! BE WARNED!Greenix Pest Control
Date: 09/16/2024
We apologize for the frustration you experienced and understand your concerns. While we acknowledge there was a misunderstanding regarding the services provided, we can confirm that the refund has been processed. We regret the delay and appreciate your patience. If you have any further questions or need additional assistance, please feel free to reach out to us directly.Review fromDeanna I
Date: 09/05/2024
5 starsVery friendly very knowledgeable came out done treatment made sure I understood the process they was fast would recommend 100%Greenix Pest Control
Date: 09/13/2024
Thank you for your kind review! We're thrilled to hear our team was friendly, knowledgeable, and efficient. We appreciate your recommendation!Review fromAlishia W
Date: 09/04/2024
1 starWhere to begin? Lies on top of lies. The pushy salespeople will shove false promises down your throat until you reluctantly sign the contract. The office people and spray technicians will tell you differing information. Its not all organic and essential oils as the salesman stated. I read their product labels. Their guarantee says theyll re-service if youre still seeing pests but then you call and theyll tell you they cant spray within x amount of days. I did a better just handling the pests than myself before they came in to treat our yard. Then one last slap in the face, the $299 cancellation fee. I told him I would split the cancellation fee in half with them because I understand cancellation fees, but I also was frustrated that I had been lied to time after time and their services didnt deliver. They ended up charging me $199 to cancel. I SPECIFICALLY asked if I should expect any additional charges on my receipt. The lady told me no. Boom, $18.16 tax charge. Just do a favor and dont use this joke of a company.Greenix Pest Control
Date: 09/10/2024
Were sorry to hear about your experience and understand your frustration. We strive to provide clear communication and quality service, and its disappointing to learn we didnt meet those expectations. We appreciate your feedback and will use it to improve our processes. If theres anything further we can do, please let us know.Review fromChristi J
Date: 09/04/2024
1 star****************. Super aggressive, high pressure high school and college students are dropped off in your neighborhood for the day. Still ringing the doorbell at 9pm at night after you have told them you don't want the services. Try to get you to give your wifi password because they "can't access their system in the area". Then card is charged for services not received. Took over an hour on the phone to get charge refunded - still waiting to see if it is actually refunded. Asked to speak to a manager and was told they don't take calls from customers! Don't use this service. Will be reporting to the BBB.Greenix Pest Control
Date: 09/10/2024
We apologize for any frustration caused. We take concerns like this seriously and can assure you that the refund has been processed. Thank you for bringing this to our attention.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.