Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  300 Delaware Ave Ste 2215 Wilmington, DE 19801

  
• 

  Greenix Pest Control, LLC

  73 Cavalier Blvd Ste 134 Florence, KY 41042

  
• 

  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  
• 

  Greenix Pest Control

  400 136th Ave, Suite 530 Holland, MI 49424

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix solicited my family for services - I was told we would be on an "on-call" basis for service and had the first treatment completed. Shortly after, my pet bunny died. I was notified that Greenix set up an appointment without my consent. I canceled the service and told them not to set up appointments without my consent. They are now seeking over $300 from me. I've notified them several times that there is no balance owed and that the services were terminated after our pet died.

  

  Business Response

  Date: 11/29/2023

  Thank you for sharing your concerns with us, ******. We want to express our deepest condolences for the loss of your pet bunny. Losing a beloved member of the family is undoubtedly a difficult experience, and we are truly sorry. At this time, we have communicated our proposed resolution via email, that we genuinely hope displays our commitment to customer satisfaction. We greatly appreciate your time in this matter. 
  

  Customer Answer

  Date: 12/01/2023

  I accept the business's response to resolve this complaint. As long as there is a $0 balance to the account. 

  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:11/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8-9-2023: I signed an 18-month agreement with Greenix for Pest Control Services, w/ initial payment of $69.99 and $49.99/month with quarterly ‘specialized’ service treatments.
  
  11-9-2023: Greenix had not called to scheduled my quarterly appt, so I called to set up appt. for 11-16-2023 @ 10am-12 noon timeframe.
  
  11-16-2023
  * 10:28am: Greenix texted to CANCEL appt.
  * 10:36am: I texted Greenix to reschedule -- NO response from Greenix via text
  * 1:05pm: I called Greenix (11 min call). Appt rescheduled for 11-17-2023 (anytime)
  * 4:28pm: Greenix called to reconfirm appt - and provided appt window of 8am-10am.
  
  11-17-2023:
  * 8:11am: Rec’d text from Greenix technician stating he was on his way
  * 10:10am: No one showed up, so I texted the technician to ask if he was still coming
  * 10:19am: Technician called and stated he had driven to our home, but his Service Manager called and told him NOT to service our house because he would NOT allow overtime for the week. I told technician we had cameras at our house and we never saw anyone at our house. I asked for Service Mngr name/number and awaited a follow-up call
  * 10:28am: Technician called back and stated I should call the main Greenix #.
  * 10:30am: I called Greenix @ ###-###-#### (49 min call):
  -- Haileigh answered, but I requested a supervisor
  -- I was transferred to an Acct. Mngr, Celeste, I explained situation stating Greenix failed to provide services promised. I agreed to initial $69.99 service fee but requested: (1) cancelled contract & waiver of $249.00 penalty, & (2) Refund of $49.00 monthly fee for 3 months (Sept-Nov)
  -- Celeste agreed to take care of situation. She called Munster, IN Branch Mngr who provided a fabricated version of ‘events’ (i.e., technician waited at our house for 45 min) This speaks to the lack of integrity & honesty of Greenix managerial team members.
  -- Celeste cancelled contract and waived the $249, but refused to refund 3 addt'l months of $49.99 payments.

  

  Business Response

  Date: 11/17/2023

  Thank you for sharing your concerns with us, *****. Your feedback is invaluable, and we can assure you that we take your concerns very seriously. Above all, we apologize for the miscommunication and inconvenience you endured during this process. This falls short of the high standards we set for ourselves, and we truly regret any frustration and disappointment you may have felt. Please know that corrective measures will be taken internally to address this communication lapse within our team. We appreciate you taking the time to speak with a member of our team today and we genuinely hope our prompt attention to this matter displays the importance we place on customer satisfaction. Again, thank you for providing us the opportunity to resolve this matter. 

  Customer Answer

  Date: 11/20/2023

  Greenix called after my complaint submission and stated over the phone that they would provide a REFUND of the three (3) months of payments (Sept, Oct. Nov 2023 @ $49.99/month), however on the BBB website after Greenix responded, I requested "Billing Adjustment" for the Desired Settlement, but it still indicates "None Provided".   This is concerning to me because Greenix previously indicated they would provide certain services, but then failed in doing so.   

  I am only willing to 'accept' the Company's response when it is documented that they will provide a refund of $149.97 (3 months payment @ $49.99/month)

  
  Regards,
  
  
  
  ***** **********

  

  Business Response

  Date: 12/18/2023

  Consumer should see the refund by 12/22. Our refunds typically take 7-10 business days after they are processed. 

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  
  The delayed refund is POOR CUSTOMER SERVICE -- Greenix resolved the issue by ultimately sending the refund, but it took over  6 hours of back-forth calls and email communications as well as multiple BBB interactions.   In my opinion, the 'grading' for this business should be DOWNGRADED!!

  
  Regards,
  
  
  
  ***** **********

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is now the 2nd time I've been double billed by Greenix. I'm on a monthly plan that bills on the 3rd of the month. I was billed on the 3rd and again on the 14th!
  
  The technicians are fine; their billing department seems intent to sneak through an occasional double billing hoping it would just be paid and not contested. Today, they wanted to offer a $30 coupon for NEXT month! This double billing has overdrawn my checking account since I did all my Christmas shopping in November and I live on Social Security.
  
  I'm done with Greenix!!!

  

  Business Response

  Date: 11/14/2023

  Thank you for sharing your concerns with us, *****. We sincerely apologize for the inconvenience and frustration caused by the billing issue you've experienced. We understand the impact this has on your finances, especially during the holiday season, and want to assure you that we are taking immediate steps to rectify the situation. Upon thorough investigation, it has come to our attention that overdue bills from September and October were processed on November 3rd, causing multiple payments processed in November, when your regular monthly payment was also processed on the 14th. For reference, your monthly payment is set to be processed on the 14th of each month. We deeply regret any confusion and stress this has caused. We have communicated our proposed resolution for this matter via email. Once again, we apologize for any hardship this has caused, and appreciate your understanding. If you have any further concerns or if there's anything else we can do to assist you, please do not hesitate to reach out. Thank you for bringing this matter to our attention. We are looking forward to regaining your trust in the future.
  
  

  Customer Answer

  Date: 11/14/2023

  I accept the business's response to resolve this complaint.
  Thank you and thanks to Greenix. I will continue to use them.
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:11/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this business 5 times. For times via email. Once via phone call. I have been trying to cancel this program for months. In order to do so an Account Manager needs to speak with me. They are avoiding this action. I have been charged $88.00 since asking to cancel. Additionally they have scheduled another visit. ***** recently, I spoke with a representative on Nov 13, and they schedule a phone call from the Account Manager. No call again. I dont believe I have the ability to cancel this service. I have cancelled the card they have on file to avoid additional fees. I currently have a balance due of $88.00 that was charge after my request to cancel service.

  

  Business Response

  Date: 11/14/2023

  Thank you for bringing this matter to our attention, ******. We sincerely apologize for the inconvenience and frustration you've experienced in attempting to cancel our service. As your contract had not been fulfilled at the time of your cancelation request, our standard policy requires a discussion with an account manager. However, we acknowledge that your request to cancel has not been processed in a timely manner. We also apologize for any inconvenience caused by the missed phone calls and lack of timely communication from our side. Rest assured, we are taking steps to address these shortcomings within our team. We have communicated your current account status via email. If you have any additional questions or concerns, or if there is anything else we can do to further assist you, please do not hesitate to reach out.
  
  

  Customer Answer

  Date: 11/14/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** **********

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered in to a contract with Greenix in June 2023.
  Was being charged $96.30/month
  Greenix committed to resolving most pest issues surrounding the home.
  Greenix did not delivery on their commitment. The pest issues (bees, voles, mosquitos, etc.) did not improve and only got worse. Their treatments were ineffective. They also missed several appointments to the point where they only came out for treatments twice in a 5 month span when they were supposed to be monthly treatments.
  When I went to cancel my service due to failure to provide any noticeable results and not showing up to complete the work, I was informed there would be a $250 cancellation fee. I was previously told by their sales rep that the fee would be waived after a 4 month period with Greenix which their account representative denied. Their sales team also employed high pressure sales tactics and misrepresented their services. Additionally, they were also soliciting door to door in the Franklin Park neighborhood without proper permits to do so.
  Acct Number is ******

  

  Business Response

  Date: 11/10/2023

  Thank you for sharing your concerns with us, ****. We understand your frustration with the pest issues persisting despite our commitment to resolve them. We also sincerely apologize for the discrepancy in the information provided by our sales representative and the subsequent denial of waiving the early termination fee by our account manager. This is not the level of service and clarity we aim to deliver. As for the door-to-door solicitation without the proper permits, we work closely with our sales representatives and third-party companies to  ensure they obtain the required permits. We take compliance with local regulations very seriously. We have communicated our proposed resolution, that we genuinely hope displays our dedication to an excellent customer experience, via email. Thank you for bringing these issues to our attention. Your feedback helps us improve our services and ensure a better experience for all our customers.
  
  

  Customer Answer

  Date: 11/16/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:11/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a woman who, slightly more than a year ago, fled an abusive marriage in another state. I went back home to my home state of ********. My long divorce battle finally allowed me the ability to purchase a home in ****** ******* ********. I have been slowly moving into my new home. My neighborhood allows no soliciting. I was unaware of this on the day that I happened to be alone at the home and answered the door to Cody O****. Cody was driving around on a Segway. He was selling services for Greenix Pest Control. He offered no permit for outside sales.
  I said no to Cody multiple times. I even shared with him my recent experiences with fraud with my checking account and the fact that I was waiting for a new debit card to arrive in the mail from my bank in ********** state. Cody refused to take no for an answer. He said he and his wife were invested in Greenix. I’ve since learned this was a lie. I even told Cody about my having fled abuse, in a hopes for attempt to get him to leave. I ended up signing up for services.
  I have had no reason to believe in the following months that these services have actually been happening. I have also learned, from my neighborhood HOA, that we have a no soliciting policy.
  My bank has put a stop payment order for Greenix on my account. Today, 11/9, Greenix still charged my account. They have my routing number. My banker told me to contact the BBB. Greenix tries to charge a cancellation fee of $250. I will not pay this fee. Greenix is a fraudulent company. I was harassed into this. I’m not seeking reimbursement for money already paid. I’m seeking an immediate stop to any further charges to my checking account and to not pay any cancellation fees and an end to harassment. I will be contacting my bank again as well.
  I was forced to leave my daughter with my abusive ex. I’m still having to pay lawyer fees from my divorce settlement. My stress level is high enough. I need Greenix to stop.

  

  Business Response

  Date: 11/08/2023

  Thank you for sharing your concerns with us, *******. We sincerely apologize for the distress you've experienced in your recent interactions with Greenix. First and foremost, we want to acknowledge and empathize with the difficulties you've faced, especially in the context of your personal struggles and the associated challenges. Your well-being is of utmost importance to us, and we apologize for any additional stress or hardship caused. We can assure you that your concerns will be treated with the utmost seriousness and urgency. We have communicated via email our proposed resolution, that we genuinely hope represents our commitment to placing customer satisfaction above all. If you have any further questions or concerns, please do not hesitate to reach out to us. Once again, we apologize for the difficulties you've faced, and appreciate your patience as we work to resolve this matter. 

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on Saturday explained that I thought I had either mice or rat in bathroom. Explained urgency and told they could come out and help me but I could not sign contract while on phone but told by Agent that he would enter detail and that the earliest day available was Tuesday and I said you mean Halloween and he said yes. Today I received message advising appointment would be Wednesday. I explained call and turned down other reputable companies. Asked to speak to Supervisor and Trevor said he was sorry but i explained that if i was told truth I could have stayed at my Sons house and cannot afford to lose more sleep. Then Manager told me that there was problem with service as it did not include coming in for interior service and that is more money. Then line was disconnected and they could not find Trevor but then told that Account Manager was able to cancel and reimburse me the $39, is solution was get me into another service for even more money. I asked for *** carrier and I want more than just reimbursement and cancel. This was several days of duress and I turned out others and ended up calling ***** and few more dollars they are coming out today. This could have been resolved already. I was willing to take $50 for a final settlement but now I have called Therapist and still under duress so I am seeking more in compensation as they caused more harm and delay. I now see other comments and this seems to be their marketing technique and it is not dealing fairly with potential or actual customers. Then they say that the cancellation fee is waived like that means anything when they did not complete any services but my money will also take up to 10 days. This is a scam.

  

  Business Response

  Date: 11/07/2023

  Thank you for sharing your concerns with us, ***** We sincerely apologize for any distress you've experienced. We understand that your expectations were not met, and we take your concerns very seriously. We acknowledge the frustration in regards to the timeline of receiving your refund. Our accounting deportment diligently processed refunds within 48 hours, the remaining timeline is dependent on your financial institution. We have communicated via email a detailed timeline and expectations for your refunds. Your feedback highlights the need for more transparency and accuracy in our service offerings. We are taking steps to enhance our service procedures and ensure clear communication.  We genuinely regret the inconvenience you've experienced, including any emotional distress caused by the delay and miscommunication. Your well-being and satisfaction are of utmost importance to us, and we aim to address this matter fairly. If you have any further concerns, please don't hesitate to reach out to us. We appreciate your patience and the opportunity to address your concerns. Thank you for bringing this matter to our attention, and we look forward to rectifying the situation to your satisfaction.
  
  
  

  

  Business Response

  Date: 11/07/2023

  Thank you for sharing your concerns with us, ***** We sincerely apologize for any distress you've experienced. We understand that your expectations were not met, and we take your concerns very seriously. We acknowledge the frustration in regards to the timeline of receiving your refund. Our accounting deportment diligently processed refunds within 48 hours, the remaining timeline is dependent on your financial institution. We have communicated via email a detailed timeline and expectations for your refunds. Your feedback highlights the need for more transparency and accuracy in our service offerings. We are taking steps to enhance our service procedures and ensure clear communication.  We genuinely regret the inconvenience you've experienced, including any emotional distress caused by the delay and miscommunication. Your well-being and satisfaction are of utmost importance to us, and we aim to address this matter fairly. If you have any further concerns, please don't hesitate to reach out to us. We appreciate your patience and the opportunity to address your concerns. Thank you for bringing this matter to our attention, and we look forward to rectifying the situation to your satisfaction.
  
  
  

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  charged me over $500 for a roach treatment that was supposed to take place every week. When the first worker came out he was unaware he was supposed to treat for roaches. He sprayed preventative spray for ants, spiders, and flies ( a service we DID NOT REQUEST) once and called the job done. After calling the company back they we were told they didn't have anyone available to do roach treatment. After alot of tooth pulling and phone calls we finally got someone out to treat the roaches. After the service man was finished ( since this was supposed to be 4 weekly treatments) he assured us either him or his supervisor would be out the next Friday to continue the treatment. That Friday went by without anyone coming to treat the house again. No phone calls, no one to even say sorry we need to reschedule.
  
  So more phone calls from us to the company. After an hour on the phone we were told yet again there was no one available to treat the roaches. We were also told we could not have our money back. Even though the recording on the phone and website assures other wise.
  
  This company is disorganized with no communication within
  
  Plain and simple we paid for a service that was not provided and given the run around and have yet to receive the service we paid for or the money back from them not providing it.

  

  Business Response

  Date: 11/07/2023

  Thank you for sharing your concerns with us, *****. Your feedback is essential to us, and we can assure you that we take your concerns seriously and are committed to resolving this matter to your satisfaction. We have thoroughly reviewed your account and the details you've provided, and understand the sequence of events that led to your dissatisfaction. It is clear that there were communication and service issues on our part, and for that, we are truly sorry. We have communicated via email the sensitive details of the resolution you discussed with a member of our team. Again, we fully acknowledge that there were miscommunications and disruptions in your service experience. We are taking immediate steps to ensure better coordination and communication within our team to prevent such incidents from happening in the future. You are currently scheduled for your final German Roach appointment on 11/10.  We want to emphasize that your experience is not representative of the level of service we aim to provide to our valued customers. We deeply regret the inconvenience you've faced, and we appreciate your patience and understanding as we work to rectify the situation. Thank you for bringing this matter to our attention, and we look forward to restoring your confidence in our services. We appreciate your business and the opportunity to serve you better in the future.
  

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay so after 7pm which was kind of late for soliciting in August 2023 a young salesman came to my house unsolicited. I said I can do a quote but then I was told they had a limited time special for three months and I was bamboozled into signing up for a pest control contract! First, I paid 106.00 for fees the first month and was told it would be 70 for the remaining 3 months of this special but I have been charged 80 a month now! And I had to have the first visit the following day after the I signed up even though I asked to reschedule since I would not be home so only the outside was done. They never came back to do the inside of the house as I was told the following week as promised. So, I had to call the following month to request the inside of the house be treated as promised. The second visit they came to treat the inside finally and during the visit the technician claimed that we have a rodent problem in our basement. He claims to have found droppings in the basement. Odd I never seen mice in our home and we have 3 active cats even with that said he was adamant we need rodent trap outside our house. I get an alert after signing off on the service I would be charged additional 42.70 a month. So, let me get this straight I must pay a ridiculous price of 80.00 for some half *** job treatments a month and an additional 42.70 for a rodent box a month! Dude didn’t even tell me it would be additional charge. To me that was shady as hell. My husband did his own thorough check we didn’t see not one dropping just tiny bugs. I lost trust in this company I was bamboozled again! I called to cancel that same day and I would get an email confirming it was cancelled which I never received and wasn’t even given a confirmation no. for the cancellation like most companies do. And I was still charged for unnecessary services that I cancelled the same day! I’m very disappointed and will no longer use their services anymore seems shady.

  

  Business Response

  Date: 11/03/2023

  Thank you for sharing your experience with us, ***. Above all, we sincerely apologize for any dissatisfaction. We take your feedback seriously, and genuinely appreciate you taking the time to share your concerns with us.  We regret that you felt pressured into signing our service agreement. This is not the level of service we aim to provide, and we will investigate the situation to ensure that our sales representatives adhere to our ethical standards. 
  We also regret any issues you encountered when requesting to cancel your service. We will investigate the lack of confirmation and ensure that the cancellation process is smoother and more transparent in the future. In regards to the billing discrepancies and your account status, we have communicated our proposed resolutions for both matters via email. Once again, we apologize for any inconvenience you've experienced, and thank you for bringing this to our attention. We appreciate your feedback and the opportunity to improve. If you have any further questions or concerns, please don't hesitate to reach out to us.

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An agent came to my home offering discounted services from Greenix. I stated that I already had pest control services and he promised that he would give me a better price. I told him what I was paying and he offered me a lower price of $69.99. He stated that I would pay that amount every quarter. I agreed to those terms and when I received the first bill I called the office and they stated that I owe $69.99 each month. He stated that I would pay that amount every quarter. I agreed to those terms and when I received the first bill I called the office stated that I owe $69.99 every month and this is regardless of whether or not they came to my home and provided service. I would have never agreed to those terms and I feel that the agent deceived me in order to get me to sign his electronic pad. I never received a paper contract and their agent purposely lied to get me to sign.

  

  Business Response

  Date: 10/25/2023

  Thank you for sharing your concerns with us, ******. We are genuinely sorry for any sales misrepresentation you've encountered. Here at Greenix, we hold all members of our team to a high standard of integrity. We are fully committed to regaining your trust and confidence. We are pleased to confirm you have spoken with a member of our team, with this conversation resulting in an amicable resolution. Your time and patience has been greatly appreciated in resolving this matter. We are looking forward to continuing to protect your home from unwanted pests!