Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Greenix Pest Control has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  300 Delaware Ave Ste 2215 Wilmington, DE 19801

  
• 

  Greenix Pest Control, LLC

  73 Cavalier Blvd Ste 134 Florence, KY 41042

  
• 

  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  
• 

  Greenix Pest Control

  400 136th Ave, Suite 530 Holland, MI 49424

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  Constituent has a Greenix Pest Control contract and was displeased with the service so requested to
  cancel contract. Greenix Pest Control informed there would be a $249 early termination.
  
  Satisfactory Solution:
  Constituent would like $249 fee waived and cancel contract.

  

  Business Response

  Date: 01/04/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our service. At this time, we have communicated your account status with you via email. We appreciate the opportunity to rectify the situation. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out to us.

• Initial Complaint

  Date:12/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  door to door representative of Greenix Pest Control, 1***** ********** ****** *********** ***** ***** came to my home on July 28, 2023 soliciting for pest control. Information was on a electronix computer type apparatus. I was told by the salesperson that I was guaranteed that the mosquitos we are trying to get rid of would be gone along with other pests. I was also told that if the treatment didn't work I could just call the company and they would come back out between treatments. The treatments were to be monthly. The yard was sprayed that day but had little effect on the mosquitos. We could still not enjoy being outside without being attacked by the mosquitos. Mouse deterrents were also set out that day but we still had and have mice here. As per the salesperson that day,, another treatment was to be done on Sept. 11, 2023. I called the morning of the 11the to find out what time the company would be out but was told we were not on the schedule and couldn't get to us that week even though I told them the mosquitos were still as bad as before the first treatment. An appointment for treatment was scheduled for Sept 15, 2023. On Sept. 12 at 12 p.m. I received an email stating that unfortunately their service professional would be unable to be here due to their scheduling error. My email to Greenix states that since the company has breached the contract by ineffective treatments as represented by their salesperson and failure to appear it is no longer a contract but they want another fee for cancelling a contract that they breached. It seems the company is in the cancellation business as much as the pest control business. The treatment was ineffective and technicians don't show up so they want a fee to cancel to stop the payments. Now the three months payments I challenged with my credit card company revoking the payment for non performance has been turned over to collections and I want that collections dropped.

  

  Business Response

  Date: 12/28/2023

  We appreciate you bringing this matter to our attention. We understand the frustration you've experienced, and we apologize for any inconvenience caused. After a thorough review of your account, we can confirm that your account with Greenix has been closed without additional fees. We have taken note of the issues you raised regarding the effectiveness of the treatments and the scheduling errors that occurred.
  Regarding the billing matter, we want to clarify that the dispute of charges with your credit card company is a separate matter. We understand that you have challenged the payments with your credit card company. Thus, the resolution of billing matters is between you and your credit card company.
  As for the collections process, your account is in good standing and will not be sent to any third party collection agencies. 
  If you have any further concerns or questions, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 12/29/2023

  I accept the business's response to resolve this complaint when Greenix withdraws/drops the collection process for $288 through their collection agency. I have received a collection letter in that amount, Thank you for such a timely response. 
  
  Regards,
  
  
  
  ******* *********

• Initial Complaint

  Date:12/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had Greenix services for a few years now and have not seen any improvement with pest control at my house. I called in May of 2023 to cancel the agreement and they talked me into keeping the services for a reduced rate. Since then the pest issue has not been resolved even after contacting their company multiple times and having their service team come out for extra treatments. I tried to cancel service today and they said since it hasn't been a full year (May 2023-May 2024) I am required to pay a
  cancellation fee of $249. I feel I was mislead and I wasn't aware of this cancellation fee when I was asked to give them 1 more chance to make the services right. I have either been hung up on or directed to an invalid number to cancel service. Today I was able to get through to someone and cancel but was told I am required to pay a fee or finish out the service agreement which is $157 per month even though they only treat the home 4 times per year. This is an extreme amount of month for something that isn't providing me value or taking care of the issues I have with spiders, ants and voles. Then when I try to bring it to their attention the issue is not fixed after multiple attempts to make it right. I don't feel it is fair to pay this cancellation fee when I didn't want to be locked into another contract considering I was trying to cancel in the first place but they wanted to make it right. I don't believe it is fair and I fear they will
  send the payment to collections. I think this is a scam to keep customers from leaving and then
  continuing to collect payments after more than 5 attempts of to cancel and dissatisfaction of the services.

  

  Business Response

  Date: 12/28/2023

  Thank you for bringing this matter to our attention. We sincerely apologize for any dissatisfaction you've experienced. Your feedback is valuable to us, and will be used to improve our current procedures. To clarify, your monthly plan was set to $52.43 monthly, which was inclusive of pest and rodent services. We understand that you have had ongoing issues with pest control despite multiple services. We strongly believe our commitment to resolve your pest concerns was displayed by the amount of complementary services provided. However, we acknowledge that there have been challenges in meeting your expectations. To confirm, your account has been closed since 12/8/2023, with email confirmation relayed to you at that time. We have communicated the financial standing of your account with you via email. If you have any further questions or concerns, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 01/05/2024

  Consumer notified BBB acceptance of the business response.

• Initial Complaint

  Date:12/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the onset of our agreement, Greenix assured me that I could cancel if the product if it didn't work. It did not work and I promptly asked to cancel. I have spoken to them and canceled several times yet they still charge me and send someone to service. I have revoked authorization for them to charge my card, and asked they not enter on my property, yet they continue charging and scheduling service to my home, interrupting my work. I have spent at least 5 hours on the phone trying to get them to stop at the cost of losing work hours. They assure me everytime that I am canceled yet keep coming and charging. I don't want them coming to my house anymore please help.

  

  Business Response

  Date: 12/28/2023

  Thank you for bringing this matter to our attention. We sincerely apologize for any ongoing inconvenience you've experienced and understand your frustration. We regret the processing lapse that resulted in your account not being promptly closed and we acknowledge the disruption to your work and the considerable time you've spent trying to resolve this matter. We are pleased to confirm that a member of our team has made contact with you, with resolution details being discussed via phone with email confirmation. If you have any further questions or concerns, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 01/12/2024

  The business processed the refund and I am satisfied with their response. Could you please change the status of my complaint to satisfied? 

  
  

  Thank you, 

  ***** *******

  ********* * ********

• Initial Complaint

  Date:12/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for greenixpc pest control services and I was told that there will be treatment every week for initial first month. After first application no one came for 2 weeks and I had to call them by myself.
  The guy came after 15 days and did nothing.
  I need my money back asap so that I van call the other service.

  

  Business Response

  Date: 12/27/2023

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you've experienced with our services. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. Your experience is not reflective of the level of service we aim to provide We understand the importance of reliable and timely services, and we are committed to making this right for you. We are pleased to confirm that you have spoken with a member of our team today, receiving detailed confirmation of our proposed resolution. 
  Again, we apologize for any inconvenience this has caused, and we appreciate your understanding as we work to rectify the situation. We value your feedback and the opportunity to improve our services.
  

• Initial Complaint

  Date:12/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summer 2023 I asked for wasp removal, a one time service, they signed me into a contract I do not want to be part of and are now refusing to let me out of unless I pay the $250 to cancel the contract. I raise monarch butterflies, have free range chickens and indoor outdoor cats. They claim their products are safe for pets but I do not want any pesticide or poison on my lawn. I thought I was signing for them to charge my debit card for a one time service, not a contract. I have talked to them 3 times on the phone and they won't budge on it. One person even laughed at me on the phone. They also won't just let me pay for the service and then just not come out. I don't want poison on my lawn or around my house. This is also my moms house and she doesn't want it either. I'd love to get the 90 back that I've paid them aside from the wasp removal but I really just want out of the contract and for them to not charge $250 for it. I'm a stay at home mom. That's groceries for 2 weeks if I can make it stretch that far. Or my car payment for the month. Please help.

  

  Business Response

  Date: 12/19/2023

  *****, thank you for bringing this matter to our attention. We can assure you that your concerns are taken very seriously. We genuinely apologize for any miscommunication regarding your service plan. Here at Greenix, clear communication is a core value and we hold all members of our team to a high standard of integrity. We are remorseful if this was not displayed in your interactions. We are pleased to confirm that you have spoken to a member of our team today, coming to an amicable resolution. If you have any further questions or concerns, please don't hesitate to reach out to us. 
  

• Initial Complaint

  Date:12/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account number is ******* I have attempted, multiple times, to cancel my add-on Carpenter bee service through email. This is one of three methods allowed per the contract I signed with Greenix. Greenix has, repeatedly, declined to allow me to cancel this service via email.
  
  I have asked for clarification in writing no fewer than three times for someone to clearly tell me why they're not allowing me to cancel via email and why they're encouraging me to call in and have not received an a clear answer, just encouragement to call in. I told them that if this is some attempt to steer me toward a retention person, I'm not interested.
  
  I'll consider this mess resolved when my Carpenter bee add on service has been successfully cancelled, I've received verification of this in writing, and any cost related to cancellation are waived (also in writing).

  

  Business Response

  Date: 12/19/2023

  ********, thank you for bringing your concerns regarding the cancellation of your carpenter bee service to our attention. We sincerely apologize for any inconvenience you may have experienced in this matter. We regret any confusion or inconvenience caused by a lack of clarity in our previous responses. For reference, our account management department processes these requests via phone to ensure the identity of the account holder. At this time, we have communicated the status of your carpenter bee plan with you via email.  We understand the importance of transparency, and we are committed to improving our communication processes to avoid similar situations in the future. If you have any further questions or concerns, please do not hesitate to reach out to us.
  
  

  Customer Answer

  Date: 01/12/2024

  Hello,
  
  I wanted to notify the BBB that the company has handled this complaint satisfactorily.
  
  They have cancelled the service I was seeking to cancel and have waived any associated fees.
  
  Thank you,
  ******** *******
  

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Greenix for pest control services on May 26 of 2023. The initial service was performed on same date. The term of the contract is 18 months with a recurring fee of $99/month. Over the next 5 months, Greenix charged my credit card for the monthly subscription, but only 1 service was actually performed. Thus, we were charged for 5 services but only 2 were performed. I removed my credit card from the account portal due to a failure to provide the services paid for but not rendered. Upon contacting Greenix, they performed a service and charged me for the monthly subscription. They have performed 3 services, but have now charged me for 6. I refused to pay for the service and have received notice threatening forwarding our account to a collection agency.

  

  Business Response

  Date: 12/13/2023

  Thank you for sharing your concerns with us, ****. We understand the importance of timely and reliable service, and we deeply regret any shortcomings on our part. Upon reviewing your concerns, we acknowledge the discrepancy between the number of services provided and your service plan.

  Please allow use to clarify the scheduling intervals for our services as outlined in your contract.
  Your billing frequency was set for monthly while your service plan was not set to receive monthly services. The all inclusive services including pest control, rodent baiting and tick flea and mosquito applications were set for every 90 days, while additional seasonal tick flea and mosquito services were set to be provided every 45 days between April through October. Unfortunately, there was a delay in completing contractual services and we sincerely apologize for any confusion or inconvenience caused.
  
  At this time, we have communicated our proposed resolution via email that we genuinely hope represents our commitment to customer satisfaction. If you have any questions or concerns, please don't hesitate to reach out to us. 

• Initial Complaint

  Date:12/12/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They make it impossible for me to cancel service. I have to talk to an account manager but how can I talk to an account manager when their hours are the same as my hours I work. Every couple weeks I have to keep telling the techs to please not show up. They continue to tell me to cancel by calling the account manager but the hours don’t work for me to do that. They’re not open on weekends. They’re not open late night during the week. I just keep getting emails saying if I want to cancel that I need to speak with an account manager. I can’t do that. He hours don’t work for me. I tried doing it on a lunch break one day but was on hold so long that I had to go back to work. All I want to do is cancel. I don’t want some sales pitch. I don’t want free service. I don’t want money back. I want to cancel.

  

  Business Response

  Date: 12/13/2023

  Thank you for sharing your concerns with us, ******. We sincerely apologize for any inconvenience you've experienced in attempting to cancel your service. We acknowledge the frustration you've faced in trying to reach our account managers during our operational hours. We can assure you that your feedback is taken seriously. We are actively working to simplify our cancellation process, as we understand that everyone's time is valuable. At this time, we have communicated our proposed resolution via email. If you have any further questions or concerns, please don't hesitate to reach out to us. Once again, we apologize for any frustration or inconvenience this situation has caused. We appreciate your understanding and the opportunity to improve our services based on your feedback.
  
  

  Customer Answer

  Date: 12/13/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  ****** ******

• Initial Complaint

  Date:12/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was visited at my home by a Gentleman from Greenix pest control selling their services. My wife and myself were told the service was 1 time a month and it could take a couple months for the pest to be removed from our home. We entered into a contract on 11 May 2023 and paid $99.00 immediately. We continued to pay $49.00 every month but did not see a technician until August. We did not see any improvement with pest at all so in September I made a call to Greenix to discuss these issues and find out why they were not coming every month like we were told. They said it didn’t matter what we were told it was in the contract which I was rushed through and told by the salesman that he would stop if it was anything important and explain. I told Greenix that I would like to cancel the service and was told I had to pay $249.00. I told them the issues we had and the fact we had paid enough already for a service that doesnt work and the lady said she could not help us. My credit card company will not stop the payment and I am still paying for a service that I do not receive and a service that doesnt work. I just want the contract terminated and the charges to stop.

  

  Business Response

  Date: 12/05/2023

  Thank you for sharing your experience with us, *****. Our commitment to customer satisfaction is of utmost importance to us, and we want to assure you that we are taking immediate steps to rectify the situation. We are conducting an internal investigation to identify the root cause of the misrepresentation and implementing measures to prevent such incidents from occurring in the future.
  In light of your concerns, we have communicated our proposed resolution via email that we hope demonstrates our integrity and customer care.
  Once again, we sincerely apologize for any inconvenience or frustration this may have caused. If you have any questions, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 12/06/2023

  I accept the business's response to resolve this complaint. I only wish I didnt have to take it this far and had it resolved on my call to customer service.
  
  Regards,
  
  
  
  ***** ******