Complaints

This profile includes complaints for Budget Dumpster's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Budget Dumpster

  830 Canterbury Rd Cleveland, OH 44145-1403

  
• 

  Budget Dumpster

  212 Ohio Street Buffalo, NY 14204

• 

  Budget Dumpster Rental

  Address on file with BBB Saint Paul, MN 55102

• 

  Budget Dumpster Rental

  153 9th Ct N Birmingham, AL 35204

• 

  Budget Dumpster

  E Martin Luther King Blvd Tampa, FL 33610

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A dumpster was purchased for a roof replacement. There are several issues that occurred with this service
  1. Representative said delivery would possibly occur later that day but the following morning for sure. That didn’t happen. It was another day late and the roofing crew already had the old roof on the ground. I was offered a $30 adjustment but that is far from what their inability to deliver cost me.
  2. When the dumpster was dropped, it destroyed the water meter cover.
  3. When I called for the pickup on a Friday, I was told it would be Tuesday. I was unaware of the delay when requesting a pickup.
  4. I was charged with a significant overage which doesn’t make sense as the amount of weight from the new replacement roof was less that what was removed. The dumpster was barely half full as you can tell by the pictures after the cleanup.
  
  I was charged a premium as it relates to comparable dumpster service and was willing to pay that for premium service. Unfortunately that’s not what was received.

  

  Business Response

  Date: 04/28/2023

  We are disappointed to hear the customer did not have a more positive rental experience. While the service agreement provided to the customer states that we cannot guarantee delivery times or dates, our team provided a 30$ credit to account for this one day delay. While it is never our intention for damage to occur, our team has thoroughly reviewed this claim and determined that this damage was not caused by negligence, as placement instructions for the dumpster were followed, and that the property was not able to support the weight of the dumpster, truck and materials. While we make every effort to ensure timely and reliable delivery and pick up, factors beyond our control, such as weather, traffic and delays at the landfill can impact our service schedule, and the dumpster was removed as soon as possible. The customer was properly notified of the weight limit and pricing for weight above this limit both verbally and in email. Please know that while the dumpster may not have been visibly overfilled, materials disposed of that do not have a lot of volume can have heavy tonnage and impact the overall weight of the dumpster. We regret that the customer is dissatisfied, however, the outcome remains the same.

  Customer Answer

  Date: 05/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** **********
  
  
  
  The fine print in the contract try to alleviate any and all responsibility of the company’s failures. I want all perspective customers to be aware if anything goes wrong with a dumpster transaction that it’s never the responsibility of budget dumpster. Furthermore, I hope to notify potential customers that if the dumpster is not secured and observed while waiting for a convenient pickup day to come, be prepared to pay extra for whatever may have been added after your loading was complete. Shop around for a local company. 
  
  
  
  
  
   

  

  Business Response

  Date: 05/05/2023

  We are saddened to hear the customer is unhappy with our efforts to rectify his experience. The service agreement, provided to the customer at the time of order, is a mutually agreed upon document. Unfortunately, in circumstances like this where we can't come to an amicable agreement, this does govern the resolution. Please know we work diligently to provide helpful resources to our customers so they can have an excellent and smooth rental experience, *************************************************. Although it's not mandatory, we do recommend using a tarp to prevent the addition of any unwanted materials, and we encourage any future customers to do this as well. All proper protocols were followed, and a good faith customer service credit was provided to ameliorate the one day service delay. Therefore, this remains our final determination.

• Initial Complaint

  Date:03/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is a scam - they do not explain to you how they would like you to fill the dumpster until you have already requested for delivery. I have been repeatedly hung up on by this company, and they will not come and pick the dumpster up from my property. Furthermore, their delivery driver placed the dumpster backwards, so there was no way for me to walk my items in and mitigate the "overflow" they neglected to tell me about when ordering the rental. NEVER work with them ever. They will scam you out of your money and continue to charge your card indefinitely as they cease to answer your calls.

  

  Business Response

  Date: 03/29/2023

  We are disappointed to hear this negatively impacted the customer's experience. Our records indicate this customer was in contact with our team members on multiple occasions via text, voicemails and phone discussions regarding the nature of the dumpster. Our team also placed a courtesy ETA call to the number on file as well. We understand the customer was not satisfied with the outcome of these conversions, but our team was in contact on multiple occasions to assist this customer. Our team makes every effort to ensure a successful rental experience, and in this case all proper protocols were relayed by our team at the time of booking. Additionally, the service agreement provided to the customer clearly details that: "If materials in your dumpster are piled higher than the walls or materials hang over the sides, there’s a charge for driver delay since an overloaded dumpster is unsafe to haul." The overloaded nature of the dumpster is in no way a direct result of the placement of the dumpster. The dumpster was successfully placed as requested on the driveway in the back. The positioning of the dumpster was done so to ensure the truck could properly maneuver without the risk of damage to the customer's or our own property. This fee remains valid as it was properly communicated to the customer and our team has already contacted the customer in an effort to rectify their experience.

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  

  The supervisor messaged me, admitting that her and everyone else on the team knows the dumpster must be placed backwards, and this was not relayed to me when ordering the dumpster. I was unable to fill it properly without access to the door. The supervisor admitted that the salesperson should have been clearer, but she is still insisting this is not their fault. She is saying that the dumpster placed inaccessibly was 'valid.' It seems they do this on purpose, limiting the information they provide, to end up charging customers additional fees. It is disputable and dishonest.

  
  
  Regards,
  
  
  
  ***** *******
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no way my overage on a one ton dumpster was over by 3 tons or 6,000 pounds. A single one ton dumpster cannot hold 8,000 pounds or 4 tons. They automatically debited from my account prior to letting me know it was over $420.

  

  Business Response

  Date: 03/28/2023

  We are saddened to hear of this negative experience. After reviewing the customer's experience, our team agrees that we could have been more thorough in communicating the circumstances of this fee. We sincerely apologize for our shortcomings with this matter and we have refunded this charge. 

• Initial Complaint

  Date:03/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We requested a container drop off on our property. It was scheduled to arrive today. Our street is wide and clear and there is ample space for vehicles of all sizes: Trash trucks, containers, freight trucks, tow trucks and more.
  
  We received a call from an individual saying that the driver came to our location and was unable to access our house or street and could not drop the container off, and that we would be charged a fee of $150.
  
  Our street is ample, the driver was incompetent. We received no phone calls or communication and ended up having to cancel because they could not guarantee service. We did not authorize a fee to be charged.
  
  They have not refunded us, and have charged a fee for their own company/driver's mistake.
  
  We ended up finding a different company who dropped the exact container, and was prompt with their service.
  
  The customer service has stated we agreed to terms, which is untrue - we did not agree to be charged for a driver's incompetence.

  

  Business Response

  Date: 03/17/2023

  We are saddened to hear of this negative experience. After reviewing the customer's experience, our team agrees that our organization could have been more thorough in communicating the circumstances of this fee. We sincerely apologize for our shortcomings with this matter. Although the terms of service make this fee valid, we have issued a refund. We hope this helps to remedy the situation for the customer. 

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had dumpster scheduled to be picked up by Budget dumpster on Friday February 24, 2023. The driver showed up on time to pick it up, upon picking up the dumpster the driver blew a hydraulic line one my residential driveway. Spilling a river of hydraulic fluid in my driveway and down the street into the sewer systems. I’m he driver then called his company had them come out and throw down some type of dust down to soak it up. They never came back to clean up the dust down product. I have emailed the company a few times with no to very little help. I have records of all the emails. And photos of all the stains. I will never contact this company again or will I ever recommend them. This is a terrible way to treat their customers

  

  Business Response

  Date: 03/17/2023

  We apologize if the customer is dissatisfied with his experience. Providing good customer service is our top priority, and a member of our team has been in contact with our dispatch on behalf of the customer and confirmed that a mobile wash station has successfully removed the small debris remaining. This information has been provided to the customer and he is encouraged to work with this team member with any additional questions or concerns. Tell us why here...

  Customer Answer

  Date: 03/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *****
  
  
  
  
  

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dumpster from Budget Dumpsters from 2/17-2/27. I paid $508 for 10 days.
  My dumpster was not delivered on the date that I paid for resulting in loss of money, time , and opportunity to use to the dumpster ( a crucial weekend that was coordinated between multiple people ). The delivery date was 2/17/23(Friday), but it was actually delivered mid day 2/20/23 (Monday)-resulting in a 3 day loss of the product I paid for.
  
  Here are my concerns:
  They offered me a refund of $25 .This amount is not acceptable to me for the following reasons:
  
  1)I picked a company to deliver on a specific date , agreed to a contract and paid for a specific 10 day window. If it was questionable whether it would not be delivered by the set date , then I would never have gone with that company because I needed it for both weekends when the majority of the work could be done
  
  2)Multiple family members drove from ** and ** and also paid for a hotel to do the work needed.
  
  3)I ended up with only 1 out of 2 weekends so 50% less of what I paid for
  
  4) I cannot extend the rental time due to the house being sold right after the 10 day period
  
  5) I didn't even receive an email or message informing it wasn't delivered. That could have minimally prevented a drive from out of state
  
  6) I paid $50 a day for 3 days for a product/ service that I never received. (Total bill was $508 for 10 days)
  
  I am expecting a partial refund $150 . I was offered $25
  
  Thank you.
  **** ********

  

  Business Response

  Date: 02/28/2023

  We are disappointed to hear that the customer's experience did not meet our standards. We value our customers' feedback and work hard to ensure that similar issues do not occur in the future. Unfortunately, delays can happen for reasons outside of our team's control, such as hauler inventory, and can negatively impact the rental experience. We understand this was a frustrating situation, and our team issued the customer a credit. After additional review, our team offered an additional credit, totaling 50$, which is well above our standard credit offering for one-day service delays. We feel our credit offering is fair and we again apologize this did not meet the customer's expectations.

  Customer Answer

  Date: 03/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Budget Dumpster’s website states a 10 rental. It does not say there may be circumstances “ beyond their control” that your rental period may be less. Had I known that was a possibility, I would have contracted with a different company as my project had a very specific time window.  I paid $508 for 10 days that was suppose to include 2 weekends and was to begin on a Friday. I did not get the dumpster until the following Monday. I paid for 3 days without any service which would break down to approx $50 per day X 3 days that I did not have access to a product that I made for.
   Budget Dumpster did refund one day, but is trying to justify that since delivery is not made on weekends , then they do not owe me a refund of those two weekend days. That is not acceptable.
  Also, they never notified me that the delivery was not made on that Friday . Multiple family members drove from out of state and rented a hotel room to complete the project resulting in additional costs.

   

  
  
  
  
  Regards,
  
  
  
  **** ********
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 03/08/2023

  We are saddened the customer remains dissatisfied with their rental experience. The order agreement sent to the customer at the time of purchase transparently states: "We cannot guarantee delivery times or dates. While we make every effort to ensure timely and reliable delivery and pick up, factors beyond our control, such as weather, traffic and delays at the landfill can impact our service schedule." Unfortunately in this customer's instance, the dumpster delivery was delayed one business day. To solve for this inconvenience, the rental was extended to honor the original ten day period and a significant credit was provided to the customer. However, we understand that the customer remains dissatisfied. As a final good faith effort to remedy the issue, an additional credit of $25 will be provided to the customer, bringing the total refund to $75. This credit is the final compensation that will be provided, as it is far beyond our standard refund policy for one-day service delays. 

  Customer Answer

  Date: 03/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Please post my correspondence and complaint on the BBB site.

  Thank you for your help even though the company continues to not take responsibility.
  
  
  
  Regards,
  
  
  
  **** ********
  
  
  
  
  
  
  
  
  
   

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Budget Dumpster was not transparent regarding the 10 day agreement and conditions that could affect before payment was taken ; otherwise I wouldn’t have use their business my project was very time specific.

  Also, payment was based on 10 days , not 5 business days, even though they only deliver on weekdays. They are using this as an excuse on why they are not refunding the full 3days that I  did not have the service that I paid for. Again,I paid for 10 days as their site advertises which is $50 per day ( never stated per “business day”)

  They did return $75 which equals to 1.5 day refund, so I am still out $75 

  **** ********
  
  
  
  Regards,
  
  
  
  **** ********
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 03/24/2023

  We understand you remain dissatisfied with your dumpster experience. Although the outcome remains the same, we'll provide more context on our decision. At the time of order, you were provided with an order summary with a bolded call-out to please make sure to read your rental agreement. This rental agreement was sent to your email immediately at the time of purchase, and is attached below. It states: "We cannot guarantee delivery times or dates. While we make every effort to ensure timely and reliable delivery and pick up, factors beyond our control, such as weather, traffic and delays at the landfill can impact our service schedule." If this policy was an issue our team would have worked with you, prior to the service being executed, to allow for alternative arrangements. Our team understands the frustration that can result from a delay and makes every effort possible to work in the customer's best interest.
  
  
  In this instance, the rental period was extended to honor the original ten day period. However, this offer was not taken advantage of. Additionally, a retroactive discount was provided. When not satisfied with this offer, the credit was extended even further as a one-time courtesy. This credit of $75 is far beyond our standard refund policy for one-day service delays. Please know we take great consideration in establishing these standards for discounting. 
  
  
  Ultimately, we are asking that the complaint be marked as resolved as the customer was provided with adequate information on our policies and the maximum concessions have been made to the customer already.Tell us why here...

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dumpster was removed Saturday and supposed to be brought back and put in the same place the dumpster was not placed in the same place and was placed too close to the home to be able to open the door and load stuff in the dumpster out of the home and I cannot get anybody to contact me back from Budget dumpster supervisor nor admin is responding

  

  Business Response

  Date: 02/02/2023

  We apologize for any communication shortcomings during the customer's rental experience. Our team has been notified of this feedback, and has reached out to the customer to assess the need for a placement change. The customer contracted a different company to reposition the dumpster, however, we have provided a credit to remedy the placement and communication frustrations.

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Budget Dumpster on 01- 13- 2023 to reserve a dumpster to be delivered on 01-20-2023 and paid in full what was quoted $292.00. I called on 01-19-2023 to get a time frame as to when they would be here. They couldn't give me a time. So now it's Friday, I started calling them about 3pm and asked if they are on their way. They said they would pass it on to field and find out and give me a call back. Now it's 5pm no call nothing,called them back they said they have until 6pm. Saturday morning and I was told that the dumpster would be here on Monday. Monday called and asked what time should I expect them. Again no time frame. So the young lady said sarcastic you want to get a refund. I stated no I need my dumpster ASAP! Noon I called back and explained to the sales person the issue and he stated to request to speak to supervisor. I was transferred to CS and the lady said she would pass it on to a supervisor to call me back. In the meantime, a truck pulling a dumpster comes down the street and kept going. I was sitting in the window and saw them. I called them and again I was told they would check this out and call me back. So the supervisor calls and I told him they came down the street and kept going. Never knocked on the door nothing. so now the supervisor offered $30.00 to be refunded. So about 2 hours later I called back and cancelled the dumpster. The person I spoke with stated it will $150.00 fee for them coming out. I stated for them to drive by and not even knock on the door or even try to put the dumpster in the driveway. They said a car was in the driveway, if they looked at the right address but they couldn't have because they just drove down the street and keep going. On the 26th they refunded me BUDGET DUMPSTER WESTLAKE OH Card Purchase $262.00. So as of today they took BUDGET DUMPSTER *********** OH, US $150.00 out of account. I want my $150.00 to be refunded because they did not follow through with trying to deliver the dumpster.

  

  Business Response

  Date: 01/30/2023

  We apologize that the container was unable to be delivered. Our drivers may make on-site decisions regarding the placement of the dumpster to ensure the safety of your property and our team. In this instance, the road was too narrow for our driver to safely place the container in the driveway. We are sorry for the inconveniences associated with such. In this instance, after reviewing the sales call, we felt that we could have done better advising the customer on placement to prevent this trip fee from occurring so we have refunded the customer this fee.  

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 5 dumpsters in one day . I’m located in ********* ** as a small business , very small . Trying to make a living to feed my family . Got 5 dumpsters thinking i was going with the right move . Out of the 5 dumpsters nobody ever told me i couldn’t put more than 3 tons which is not a lot of weight . Also out of the 4 they never told us one was over weight . Two weeks later they are saying i owe 2,000 in over tonnage . Which i agree to pay if i went over weight and they had to pay that money at the dump i cannot argue . They are now threatening me to collections .
  Here is the reason it got to this point . One of the dumpsters was in the driveway and needed to be pulled forward a little before trying to lift and the driver crushed the carport on property . We are doing the job for high end Realitor who wanted the job done asap . Right when they damaged the carport i sent pictures in like they said . They didn’t say anything about waiting to haul it off or anything . Well i waited and waited to hear back from my claim and they are now saying a month or so later i never sent it . So i resent it in a screenshot of the photo and proof i sent it first . Long story short they are saying deny right away now they got it again because they did not see it . Long story short i had a job to do . I took a whole house down next to the carport and didn’t scratch it . They damage it , we had to get it out of there regardless but we were going ti keep it to use for personal/ business use .The property owner needed everything gone asap .I was never told when anybody was coming to look from budget dumpster or anything to keep it there if i wanted too .I feel as i was treated very unfair and thinking of hiring a lawyer but do not have the 1,000s plus paying them in over-tonnage tomarrow because they are going to send me to collections but i can’t even get a sorry or a care about the damage , haul off , and dump of their damages .Now just because they cant look . It didn’t happen

  

  Business Response

  Date: 01/30/2023

  We apologize for this negative experience as we strive to provide excellent service and truly regret that we missed the mark. After reviewing the initial sales call, our team has determined the customer was not properly notified of the overage billing stucture. As a result, we have refunded customer the cost of the overages, and he will no longer be faced with collections. As for the damage to the carport, the hauler promptly arrived at the site to assess the damage, however, the structure had been taken down.The damage claim was ultimately denied as there was no way to accurately evaluate the value of any damage caused by the container as it was removed prior to the damage assessment. We feel that this refund is an amicable solution to the customer's request, as no further consideration to the damage claim can be provided. 
  
  Tell us why here...

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dumpster from Budget Dumpster was scheduled to be delivered on Nov. 18, 2022 so my work crew could begin work on Nov. 19.
  
  I received a confirmation email that the dumpster would be delivered on Nov. 18. But it did not arrive.
  
  The dumpster was delivered on Nov. 23, long after my work crew was done and had left. The work crew had no choice but to leave the debris in my yard.
  
  I had to hire another crew to pick up the debris and put it into the late dumpster. I called Budget Dumpster Customer Service many times from Nov.18 to Nov.23.
  
  I was told various things from the delivery is on a 1 to 2 day window to it was already delivered, which it was not.
  
  None of the individuals that I spoke with were authorized to do anything and I was always waiting on a callback from a Manager.
  
  I called to get a 50% refund so that I could use half of the $650 that I paid for the dumpster to pay the 2nd crew I hired who had to pick up the debris and place it in the dumpster.
  
  I was offered a $60 refund and that was it.
  ------------------------
  Dates and amount paid:
  -------------------------------------
  Oct. 24th 2022 - Paid $650 in Full on the day the Dumpster was reserved
  Nov. 17 - Delivery Confirmation Email for Nov. 18t
  Nov. 18 - Dumpster did not arrive
  Nov. 18 - Nov.23 - Called numerous times to ask where the dumpster was as my crew removed my old shingles from my roof but had no where to put the debris
  Nov. 23 - dumpster arrives but work crew has completed work and left. Debris is in my yard at this point and needs to now be placed in dumpster.
  Nov. 24 - Thanksgiving
  Nov. 25 - I pay a 2nd crew to put debris from yard into dumpster ($320.00)
  Nov. 28 - Call Budget Dumpster and ask for $325 Refund. Was told could only offer $60 refund
  
  ***** ****** ************ *** *** ****** *** ********** ** *****

  

  Business Response

  Date: 12/06/2022

  We sincerely apologize that we were delayed in fulfilling this dumpster delivery. Our team makes every attempt to relay delivery information and updates to the customer as soon as possible, and we communicated updates to the customer as they were made available. We are sympathetic to the frustrations associated with the delay and subsequently adjusted the rental period so the customer had the allotted time to utilize the dumpster. Although we are not liable for any expenses incurred due to delays per the service agreement, we have provided a $60 credit as a courtesy, and this is the fullest refund we are able to provide this customer.

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I incurred an additional expense of $300 as a direct result of budgetdumpster's inability to deliver the dumpster on the designated date as provided by them. 
  The dumpster arrived 5 days late after the confirmed delivery date.
  I reject the $60 refund and will only accept the $300 refund as reconciliation of this matter. This amount ($300) is the exact amount I paid the 2nd work crew to move the debris into the dumpster after it arrived.
  
  ***** ******
  *** *** ****** ***
  ********* ** *****
  ************
  
  
  
  Regards,
  
  
  
  ***** ******