Complaints

This profile includes complaints for Budget Dumpster's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Budget Dumpster

  830 Canterbury Rd Cleveland, OH 44145-1403

  
• 

  Budget Dumpster

  212 Ohio Street Buffalo, NY 14204

• 

  Budget Dumpster Rental

  Address on file with BBB Saint Paul, MN 55102

• 

  Budget Dumpster

  918 Wilhelm St Pittsburgh, PA 15220

• 

  Budget Dumpster

  771 Lindbergh Dr NE Apt 5113 Atlanta, GA 30324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a rental for 4 days. Got the dumpster on Thursday morning. The next morning, Friday they wanted the dumpster back because of my upcoming trash day. They never mentioned that the dumpster had to be picked up the next day. Didn’t get my job done! ??
  
  Date of experience: March 21, 2024

  

  Business Response

  Date: 03/26/2024

  We apologize that the customer is dissatisfied with their scheduled service. Our team informed the customer at the time of order that the container would not be able to remain on site on trash collection day due to the area being franchised. As such, the customer was aware that the container would only be allowed to be on site for one day given the upcoming trash day. The customer agreed and the order was placed. Our team has been in contact with the customer and offered the phone recordings to substantiate our due diligence, however, the customer declined. Ultimately, the rental was completed as scheduled. 

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I was not informed that the container would be picked up the next day. I was also not informed that the container would not be able to remain on site on trash collection day due to the area being franchised. Please provide another container free of charge to disolve this matter.

  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* ** ****
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 03/28/2024

  We sincerely apologize for any confusion, but there are two different phone calls with this customer where our representative explained and confirmed that the dumpster would only be onsite for one day. A transcription of this recording has been provided to the BBB as validation. These phone recordings were also offered to the customer. We hope to be as transparent as possible with this matter, as we are surprised to hear that the customer is dissatisfied with their service.

  Customer Answer

  Date: 03/28/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I would have never rented this container if I had known that I would only have it for 1 day. If I do not receive another rental free of charge I will continue my complaint all over the internet.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* ** ****
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:03/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are being charged for a 5th dumpster that was not delivered. Only 4 dumpsters were ordered, delivered and already paid via automatic deduction from my bank account. Additionally being charged for overage on dumpster that they neglected to pick up in a timely fashion which then led to other people throwing garbage in dumpster after hours. It has caused not only an inconvenience for me but also for my customer as well as additional expenses. I am now being contacted for the overage they want to bill me which should have been addressed by my rep at dumpster.com/budget dumpster since it was their fault for not picking up the dumpster in a timely manner.

  

  Business Response

  Date: 03/08/2024

  Our team has confirmed with our dispatch that only 4 dumpsters were ordered and delivered, and that there is no additional charge for a 5th dumpster. Our dispatch also informed our team that the customer filled this dumpster with concrete, which our team was not notified of, resulting in this removal delay. Had our team been properly informed of the scope of the intended debris type, a concrete dumpster would have been issued to better account for the weight. As such, when dispatch went to remove the container, they were unable to remove it due to the weight of the unexpected concrete, and it wasn't removed until they went back with a larger truck. The dumpsters are priced based on weight and the weight limit was provided to the customer at the time of order and in the service agreement. Given the heavy nature of the debris disposed of in the dumpster, this extra charge is valid as the weight exceeded the pre-purchased limit. 

  Customer Answer

  Date: 03/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [Budget Dumpster was well aware of what materials were being disposed of in their dumpsters as this was communicated to 2 separate representatives when making reservations for the dumpsters.  Previous dumpsters had concrete/drywall and wood and they picked them up with no issues, so why the issues with the 4th dumpster pick-up?  I have in my hand a bill for a 5th dumpster that they are trying to collect fees on that they confirmed was never delivered in response to my complaints and they are threatening to send to collections.  Again, due to their delays in pick-up, additional garbage was disposed of in the dumpster by strangers and they are including this in the overages they are trying to collect.  I spoke to ****** whom said this would be "taken care of" which was not the case. I have pictures of text messages with their reps as well as pictures which can be provided.]
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 03/15/2024

  We were misinformed of the customer's needs and they erroneously took liberties to fill the dumpster with concrete beyond the scope of what was originally discussed. We are sympathetic to their concerns, but ultimately, it remains the customer’s responsibility to cover the cost of any weight beyond the pre-purchased limit per the mutually agreed upon terms and conditions. In regards to the fifth dumpster in question, this is an isolated incident where the customer arranged this dumpster outside of their designated sales representative. Therefore, there was confusion on its circumstances. This order has been voided and the customer will not be charged. We do apologize for any confusion this caused. 

  Customer Answer

  Date: 03/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Independent of the excuses presented as a response to my complaints, the representatives were always made perfectly aware of what was being disposed in dumpsters. Given I rented 4 dumpsters from this company and all had the same material disposed.  I requested itemization of overages on past dumpster and never received.  I paid for past overages despite not receiving itemization wanting to have good faith this this business. As noted, you have recognized there was an error and I was wrongly being charged for a 5th dumpster and threatened with collections. In result of these issues, I investigated and noted that this business has had a history of wrongly charging customers similar to my situation, all of which are noted on the BBB website.  What happened to customer service?  I am including pictures of some the messages and dumpster for reference-these are only 5 screen shots which is max allowable attachments and there are more including photos with dates up to Dec 13th with dumpster still on property despite us notifying to pick-up 12-1-23.

  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 03/21/2024

  The customer did not disclose an accurate scope of the materials disposed of as he filled the dumpster entirely with concrete, causing the load to be too heavy to remove in the mixed debris container ordered. Additionally, tractor tires, which are prohibited, were hidden in this customer's container. We do our best to advise customers on how to appropriately gauge the container type needed to execute their project, however, we are limited to the information provided to us by the customer. As previously stated, if the customer informed our team a dumpster solely for concrete disposal was needed, it could have easily been arranged. As per the 5th dumpster, the customer arranged this dumpster outside of their designated sales representative, which our team explicitly informs them not to do. As such, the container was arranged with our dispatch directly, who did not relay to us that the customer canceled this order; this order has been voided. The customer was notified of the weight limits verbally at the time of order and the information was also provided via email. Additional documentation regarding the final weights has been provided. While we do our best to accommodate customer's pickup requests, the unanticipated weight of the disposed debris prevented the scheduled removal as the load was too heavy to haul with the initial truck. Ultimately, as all proper protocols were followed by our team, it remains the customer’s responsibility to cover the cost of any weight beyond the pre-purchased limit. The charges remain valid and no adjustments will be made.

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently rented a 30yrd through Budget Dumpster. First, the driver of the drop off day was severely late. We were notified it would be that morning as we shifted schedules around and had help come for the dumpster to arrive in the morning. That wasn’t the case. It wasn’t till around noon or later that once it finally arrived. Not a big deal, but inconvenient.
  
  We had a couple of old mattress, miscellaneous toys, old box of flooring and some clothing. Few other random odds & ins but nothing major. We didn’t fill it up all the way, actually probably could’ve gotten the size smaller dumpster but we decided to be safe than sorry. The driver promptly picked up the dumpster on the pickup date. He was nice, picked up and left. No issue.
  
  Until two weeks later which we receive a letter saying we were 3 Tons over weight limit?! Max for those dumpster are 2 Tons & apparently once they took it to the yard, it was 5 Tons. It rained while we had our rental, but the company told us that was not their problem, they can’t do anything about water weight. We asked if they supply tarps or have in the past for situations like this, nope. If it rains, it’s the customers issue and responsibility to get all the water out of the dumpster. So now we are $225 over the already dumpster rental for a week.
  I do not recommend this company at all if you’re seeing for a dumpster to clean out anything! They are not professional on the phone at all, short to the point and not wanting to help at all. Come to find out through their 1 Star reviews, 8 others have had the same issue with them!!!!

  

  Business Response

  Date: 03/13/2024

  This feedback has been escalated internally for review. The dumpsters are priced based on weight and customers are responsible for any weight incurred beyond the pre-purchased limit. This policy remains regardless of the weather during the rental period. A manager has been in contact with the customer to work to provide a resolution. 

  Customer Answer

  Date: 03/13/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I reject the comments that they have made and I want to push this further. The manager has been in contact with my wife, the person who rented the dumpster through Budget Dumpster. He responded to her through text stating he would process the refund amount of $225.00 for the “overage charge”. We kindly said thank you, but there was a catch. He asked us to delete all of the social media posts that I have previously made, as well as delete the reviews we both have made on the google page. I told my wife that I would delete the social posts, as they have already been shared over 50 times and everyone in greenwood now knows to not use their business, but I told her I am not deleting my review. What I said was completely true in my eyes and I personally believe a bad review is a bad review. I have a business myself, and I won’t go around and beg others to delete bad reviews. We’ve improved due to those reviews and moved forward. He has repeatedly asked my wife to pass along the word to me to delete the reviews and “delete the BBB review” because we have came to an agreement. He might have, but I have not. There has been 7 others with the same complaint and he is only worried about mine because i’m the first one to step my foot down and call them out! You can’t buy back your bad reviews! Do better business and you wouldn’t have to worry about bad reviews! 
  

  Kind Regards,
  
  
  
  **** *****
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is great at selling but terrible at follow through. I was told the dumpstet I rented could be placed between 8am-noon and the driver would call me with ETA so I could be present and I gave specific instructions on placement. None of this was followed and the results were famage to my lawn. The company's excuse was essential that specific requests cannot always be followed. Essentially, since they take your money up front when the reservation is made, they don't care who they suncontract out to or what the delivery people do.

  

  Business Response

  Date: 02/29/2024

  While our team can put in a request for a call while the driver is en route, there is no guarantee or requirement for this to be fulfilled as was communicated to the customer. Our drivers value the safety of our customer's property, and this dumpster was placed to the best of the driver's ability, as close to the garage as possible as requested. Given the driveway is a dirt road, the weather conditions resulted in the driveway turning into mud. Resultantly, our claims department has determined that this damage was not caused by negligence, but that the property was not able to support the weight of the dumpster, truck, and materials. Per our mutually agreed upon Terms of Service, we are not held accountable for any damage that is a result of the structural integrity of the property. The damage was unavoidable and would have resulted from being placed at any point along the customer's driveway, and from any dumpster company providing service to this location. We are truly sympathetic but customers who rent dumpsters from any company incur an inherent risk of damage. Based on the details of this claim, we are not liable to provide any credit.

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  At this point I see that you do not stand by verbal agreements and promises made by your sales team. You also do not hold any accountability on your drivers. You review situations internally and seem to have a list of answers your staff is practiced in giving; as multiple people gave me the same answers you just wrote before anyone even "looked into" the situation.  Had my instructions been followed the driver would not have needed to turn at all and would have remained on the compacted and rocky drive area rather than the soft hilly yard. I am not satisfied with your internal review of the situation or determination, but I am glad to be done with your company. And should I need another dumpster I will know to use a better company. 

  
  
  
  Regards,
  
  
  
  **** *********
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In short, the company is a well-organized scam with a business model that lacks transparency and prevents customers from any opportunity to defend themselves. How did I come to this conclusion? Here is a story.
  
  I chose Budget Dumpster based on a quick internet search because of its attractive rates, informative website, promise of exceptional service, and no hidden fees. I ordered two dumpsters (a 30 and a 20-yarder) from them in January. I have to say that the service was outstanding. My representative, ***, was polite and professional. They delivered and picked up both dumpsters on time.
  
  The fun started a week later when I noticed two additional charges on my credit card totaling about $700. I called ***, who politely forwarded me to a billing department where they explained the overage charges, specifically that I paid for 3 tons between the two dumpsters but loaded 7 tons instead. I have several problems with that claim.
  
  1) I ordered the dumpsters to clean up my apartment after tenants and prepare it for renovation. Anyone with an engineering background or some common sense should understand that it is physically impossible for old furniture, kitchen cabinets, household trash, an old plastic bathtub, and a toilet bowl to weigh even half of that weight. The 7-ton claim is reasonable for a concrete driveway renovation, not an apartment cleanup.
  
  2) The company does not provide a framework for transparency for customers to dispute overage charges. Hundreds of similar complaints on BBB and Yelp suggest we can’t take these charges on trust.
  
  3) I did not authorize the overage charges. Nothing prevents Budget Dumpster from charging my card again for some other reason.
  
  Please stay away from them.

  

  Business Response

  Date: 02/20/2024

  We appreciate the kind feedback regarding our representative, as customer service is our top priority; we will be sure to share this feedback with ***. Please be assured that the dumpsters are weighed by a certified weighmaster, in a state regulated process independent of our company, and the overage reflects the final weight of the dumpster. The details of the prorated overage pricing model were clearly explained at the time of the order. To clarify, the customer did not receive an overage for 7 tons, rather the first dumpster was overweight by 2.2 tons and the second was overweight by 1.78 tons. Our team has the weight tickets from the landfill verifying these charges. While we understand this charge may have been unexpected, the disposal of many lightweight items can result in a heavy final weight, just the same as a few heavy items. Ultimately, these charges are valid and no adjustments will be made.

  Customer Answer

  Date: 02/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  Dear Budget Dumpster, when you charge a customer, the burden of proof is on you. So far, the only document I’ve received is the invoice indicating that you removed ~7 tons of trash (3 tons I paid for + 3.98 overage) from a 1000-square-foot apartment. Forgive me, but the only way to get to this number is to throw away several concert-size grand pianos and a total Olympic weightlifting gym, not old **** furniture, cabinets, one bathtub, toilet bowl, etc. I believe more in common sense than in your “certified weighmaster, in a state-regulated process,” which sounds like a combination of buzzwords. And yes, I would like to see that ticket to learn more about that vendor, the before and after weighing methodology, and more. As I said, the burden of proof is on you!
  
  Furthermore, since you mentioned the “disposal of many lightweight items,” let me point out that a 30-yard dumpster came with layers of frozen dirt at the bottom and wall surfaces. How much dirt was there? Half a ton? I hope your certified weighmaster has a record of it.
  
  Your business model has too many moving parts and built-in assumptions to trust you. Several hundred similar complaints to BBB and Yelp reviews testify to that fact. At the risk of repeating myself, I believe my fellow customers more than I trust my fellow customers more than your certified waste management vendor partner.

  
  Regards,
  
  
  
  **** ******
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 02/23/2024

  Additional documentation verifying the final weights of both dumpsters has been received from the landfill and provided to the customer. The dumpsters are priced based on weight, and the prorated overage pricing model was explained verbally at the time of order and documented in the service agreement provided to the customer. It remains the customer’s responsibility to cover the cost of any weight beyond the pre-purchased limit. Our website offers many easily accessible and helpful resources ***********************************************************************) advising on dumpster sizes, as well as a weight calculator, in an effort to help our customers to make informed decisions. Additionally, our team would have been happy to document the implied dirt in the container and provide a reasonable credit had this matter been brought to our team's attention during the time of the rental. Our team has thoroughly reviewed this matter and a billing adjustment will not be provided as the customer was properly informed of and agreed to the pre-purchased limit
  

  Customer Answer

  Date: 02/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [Thank you, Budget Dumpster, for
  sending me the invoice from ***** ********. Interestingly, their weight limits
  for 30- and 20-yard dumpsters are 4 and 3 tons, respectively, with the same
  rates that you charged me. I don’t think an average Joe gets a better deal than a bulk buyer like
  yourself. So, is your business model to deliberately cut the weight limits in half or more and solely rely on overage charges? In addition, the redacted $ columns in
  the invoice suggest you skim a little more on the top again )) The whole thing doesn’t pass the smell test. 

  I still believe having 7 tons of anything in an apartment is
  impossible. Still, even if it is, I’m well within weight limits, according to
  your certified and regulated landfill partner.]
  
  
  
  Regards,
  
  
  
  **** ******
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 30-yard dumpster delivered and was told the price was $635 and to use it for 10 days. They said to make sure you request a pickup before the 10 days expire by using the online portal they emailed. My last day of service was 2/17/24 and I requested a pickup and I was finished with the dumpster on 2/16/24. From what I was told they would pick it up at their next available pickup, but no it didn't work that way. I had to select a date for them to pick it up. I tried requesting the pickup on 2/17, 2/18, 2/19, 2/20, and 2/21 but the online portal didn't have any availability, my first available pickup date online was 2/22/24. I received an email invoice charging me an extra $125 for additional days. I spoke with David on the phone and he said that his systems show they have availability before then and since I selected 2/22/24 I'm being charged but he's willing to credit my credit card $50. I told him NO I should receive the whole $125 due to their system not allowing me to request a sooner pickup. He argued with me and pretty much called me a liar without actually saying I was lying. 10 minutes later David called me back and said he was crediting the full $125 because their system started charging extra days of use on the wrong date.
  Beware Budget Dumpster is a shady company and I will not be doing business with them again.

  

  Business Response

  Date: 02/19/2024

  We are sorry to hear of the customer's frustration regarding scheduling. Our goal is to provide excellent customer service and a credit of $125 has been issued which fully covers the additional extension fee. A refund for the dumpster itself will not be issued since the service was successfully used and rendered. 

  Customer Answer

  Date: 02/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I only wanted the credit of $125 from the start, if I was treated better by their staff this never would have went this far. I still will never use their service again.
  
  
  
  Regards,
  
  
  
  **** *****
  
  
  
  

  
  

• Initial Complaint

  Date:02/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired budget dumpster for $543. I had used them before and even referred them to my friends. I had no issues this first time. The most recent time (1/26/24) they claimed that I had filled the dumpster with 6.8 tons. This is absolutely fraud--there is no way that cardboard and demoed particle board wood cabinets (4) equaled or exceeded the weight of 3 cars! This seems to be a way to scam customers into paying double.

  

  Business Response

  Date: 02/19/2024

  We apologize if this charge was unexpected. As with the previous rental, the weight limit was detailed in the service agreement at the time of order. Our team received the weight ticket from the landfill and has verified the final weight to be correct. This charge remains valid and no refund will be provided. 

  Customer Answer

  Date: 02/22/2024

  
  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to
  complaint ID ********, and have determined that this does not resolve my
  complaint.  For your reference, details of the offer I reviewed appear
  below.
  
  I reject the fraudulent claim that the weight of what I put in the
  dumpster was 6.8 tons.  That is the equivalent to 3 cars!  I did not
  even fill the dumpster and what was in there was four demoed particle
  board cabinets and cardboard boxes--nowhere near 2 tons let alone 6.8
  tons.  I have attempted to contact the entity that weighed the dumpster
  but there is no phone number or contact information on the invoice nor
  is there a signature.
  I always pay what I owe--this is a travesty
  and absurd.  6.8 tons is laughable.  I have included a photo of what was
  placed into the dumpster minus some cardboard boxes that I had added
  later that evening.
  
  
  Regards,
  
  
  
  ***** **********
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 02/23/2024

  Tt remains the customer’s responsibility to cover the cost of any weight beyond the pre-purchased limit. We have provided the customer with the weight ticket from the landfill, further validating this overage charge. While the dumpster may not have been overfilled, materials disposed of that do not have a lot of volume can have heavy tonnage, and disposing of many lightweight items can result in a heavy final weight. Ultimately, all proper protocols were followed and this charge remains valid.

  Customer Answer

  Date: 02/23/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  The weight ticket from the landfill is unsigned and therefore invalid.  This is a fraudulent charge.  I would like to speak with a representative from the landfill.  The operator that allegedly wrote 6.8 tons is not listed nor is there a phone number.  I reject that these are valid charges--this is clearly fraudulent and invalid.  Again 6.8 tons from what I put in the dumpster is not physically possible.  Clearly attempted fraud and disgustingly immoral business practices at play.  I may seek legal action in this matter.
  

  Regards,
  
  
  
  ***** **********
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 02/27/2024

  The weight ticket is a landfill record; we do not control the landfill's operations as the dumpsters are weighed by a certified weighmaster, in a state regulated process independent of our company. The weighmaster is listed on the weight ticket, however, it is important to note that the inclusion of a phone number does not alter the validity of the final weight of the dumpster. The ticket includes the gross, net, and tare weight, revealing how much the truck weighed upon arrival (with the debris included) and then how much it weighed after the debris was dumped. In the interest of transparency regarding weight limits, our website offers many easily accessible and helpful resources ************************************************************************ advising on dumpster sizes, as well as a weight calculator, in an effort to help our customers to make informed decisions. The customer is required to cover the cost of any weight beyond the pre-purchased limit.
  
  

  Customer Answer

  Date: 02/27/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The weight ticket was not signed and is therefore invalid.  You ignored that point. The weight ticket clearly states at the bottom that "THIS IS TO CERTIFY that the following described commodity was weighed, measured, or counted by a a weighmaster, whose signature is on this certificate, who is a recognized authority of accuracy, as prescribed by Chapter 7 (commencing with Section 12700) of the ********** Business and Professions code, administered by the Division of Measurement Standards of the ********** Department of Food and Agriculture."   There is a 6.8 partially circled but no signature in either place at the top or the bottom of the ticket.  No certification is the same as invalid.  I requested a phone number to follow up with the weighmaster directly but the number for the business is not listed--you falsely claim it is included.
  

  I have operated in good faith.  Your business does not.  I will follow up with the appropriate ********** agencies as well and let them know of this fraud you keep standing by.

  Very disappointing.  6.8 tons!  Not even possible unless you add concrete and bricks and stone--none of which I added.

  
  
  Regards,
  
  
  
  ***** **********
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 03/01/2024

  We understand the concern. We took additional steps to call this landfill to verify that this record is correct. The landfill validated the weight ticket and confirmed that the electric signature of ***** *******z on the weight ticket fulfills their requirement for a signature. The customer is encouraged to contact the landfill directly. The weight ticket has all the proper information present for the customer to be in contact with that third party. As this is a landfill record, not a record from our company; it was provided as an additional courtesy to this customer, we will not have any further discussions on this matter. We ask that this matter be marked as resolved as the weight ticket remains valid and the customer remains responsible for paying this invoice.

  Customer Answer

  Date: 03/07/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Despite their misrepresentations, this matter is not resolved.  The alleged "Budget Dumpster" company refers to "the electric signature of ***** *******z on the weight ticket."   There is no electric signature nor is there an electronic signature on the weight ticket for that matter.   The real issue remains the fraudulent claim that I filled their dumpster with 6.8 tons of household waste which is an impossibility.  Rather than own up to the fact that they are mistaken, or that there was confusion with the wrong container, the company has been anything but courteous.  I deeply regret referring my friends to also use this disreputable company and advise others to avoid them at all costs--because despite the word "Budget" in their company name it will cost you plenty more than you bargain for--roughly double than they initially quote you and then they will charge you without warning as they did me.  They are dishonest, mean spirited and run a fraudulent operation--avoid them like the plague!
  
  
  
  Regards,

  
  
  ***** **********
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In all my experiences renovating numerous projects as a landlord and real estate investor, Budget Dumpster is the worst company I have ever dealt with, because:
  
  1) as stated in other reviews, they do not pick up your dumpster on time and cite delays that are made up. In my case, they delayed my pickup by 11 days. This caused delays in receiving materials for our landscaping project, as the dumpster occupied the driveway. If you are planning on delivering a dumpster this to public roadway via encroachment permit, don't even consider Budget Dumpster, as you will likely receive multiple fines.
  
  2) I called Budget Dumpster 5 times to check on status of pick-up. Each time, they lied and said that they would pick-up within an additional 1-2 days, and cited delays because of landfill delays. When they called back to give me this timeline update, they called for 1ms, hung up, then texted saying "we tried calling you to"...
  
  3) before loading the dumpster, I received text confirmation that I could load -- without extra fees -- some wood into the dumpster filled by large majority with concrete. Upon pickup, they charged me a $200 sorting fee for said wood. They are crooks.
  
  4) When trying to reason with this company, ****** * cut me off multiple times is total disregard to the fact that they totally failed and that the sorting fee was unjustified.
  
  5) I now have to go through the process of disputing all charges by Budget Dumpster, costing me more time.

  

  Business Response

  Date: 01/15/2024

   We sincerely apologize that we were unable to meet the customer's expectations. As such, this feedback has been escalated internally, and a manager has been in contact to rectify the customer's experience. A full refund has been issued, and the manager is available to answer any additional questions. 

• Initial Complaint

  Date:11/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of original transaction: September 27, 2023
  Disputed Transaction amount: $96.00
  
  Product: 10 yard dumpster rental - Construction Debris Only - 1 ton weight limit
  
  The nature of the dispute is that Budget Dumpster is claiming that we went over the one ton weight limit and is now attempting to charge us $96.00 in overage costs.
  
  They have not attempted to clear this up at all which makes this feel like a scam.
  
  The card they had on file was an old card and the bank issued a new card. It was a coincidence they couldn't charge the card. I called them to ask why they were trying to charge me $96.00 and they stated it was because of a weight overage of.96 tons for a total of 1.96 tons. I explained that was impossible and there had been a mistake. Our dumpster was mostly empty, we didn't have that much debris, and they had the wrong pick up date. We were told they would pick up on Tuesday 10/10 but they showed up unexpectedly on 10/07. They denied there was a mistake and continued to attempt to charge the card.
  
  We had multiple exchanges before they agreed to provide the weight ticket. They provided the weight ticket which showed a 30 yard dumpster was weighed on 10/10. Ours was a 10 yard dumpster picked up on 10/07 and we were told by Devin W. on Thursday, November 2 at 5:22 PM that, "Your dumpster was removed from your site, then taken directly to the landfill for disposal."
  
  Even after providing the weight ticket showing they weighed a 30 yard dumpster, they are still attempting to charge me. I've attached copies of the following:
  
  - invoice showing we ordered a 10 yard dumpster.
  - confirmation of weight showing they are claiming a 10 yard dumpster was weighed.
  - weight ticket showing a 30 yard dumpster weigh in.
  - the $96.00 overage charge invoice.
  
  We would like them to leave us alone.
  
  Thank you.

  

  Business Response

  Date: 11/17/2023

  We apologize that this customer is disappointed with the additional charge. The terms of the overage billing structure were provided to the customer at the time the order was placed. While the dumpster may not have been overfilled, materials disposed of that do not have a lot of volume can have heavy tonnage. Additionally, the disposal of many lightweight items can result in a heavy final weight. Our team has been in contact with our dispatch, who have apologized for the clerical error with a 30 yd dumpster listed instead of the correct 10 yd dumpster that the customer received. We have confirmed that the ticket number for this customer is 205162, which is reflected on the ticket. The dumpster was removed on 10/9 and taken to the transfer station where it was weighed on 10/10. We understand that the customer wants no further contact from our company, however, this charge is valid and payment is due. 

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** ******
  
  
  
  
  
  
  Consumer responded by filing a new complaint, please see below for their comments:

   

  I saw their response and it makes zero sense. A "clerical error" is not an appropriate counter to my claim. Clearly a 30 yard dumpster was weighed and weighed in at nearly 2 tons. Ours, per our receipt, was not a 30 yard dumpster and not even close to 2 tons. Someone made a mistake and now wants us to pay for it. Previous complaint: Date of original transaction: September 27, 2023 Disputed Transaction amount: $96.00 Product: 10 yard dumpster rental - Construction Debris Only - 1 ton weight limit The nature of the dispute is that Budget Dumpster is claiming that we went over the one ton weight limit and is now attempting to charge us $96.00 in overage costs. They have not attempted to clear this up at all which makes this feel like a scam. The card they had on file was an old card and the bank issued a new card. It was a coincidence they couldn't charge the card. I called them to ask why they were trying to charge me $96.00 and they stated it was because of a weight overage of.96 tons for a total of 1.96 tons. I explained that was impossible and there had been a mistake. Our dumpster was mostly empty, we didn't have that much debris, and they had the wrong pick up date. We were told they would pick up on Tuesday 10/10 but they showed up unexpectedly on 10/07. They denied there was a mistake and continued to attempt to charge the card. We had multiple exchanges before they agreed to provide the weight ticket. They provided the weight ticket which showed a 30 yard dumpster was weighed on 10/10. Ours was a 10 yard dumpster picked up on 10/07 and we were told by Devin W. on Thursday, November 2 at 5:22 PM that, "Your dumpster was removed from your site, then taken directly to the landfill for disposal." Even after providing the weight ticket showing they weighed a 30 yard dumpster, they are still attempting to charge me. I've attached copies of the following: - invoice showing we ordered a 10 yard dumpster. - confirmation of weight showing they are claiming a 10 yard dumpster was weighed. - weight ticket showing a 30 yard dumpster weigh in. - the $96.00 overage charge invoice. We would like them to leave us alone. Thank you.

  

  Business Response

  Date: 12/14/2023

  We apologize that the customer was dissatisfied with this resolution. To confirm, the additional weight fee was charged correctly and the clerical error on the weight ticket was inconsequential in the issue at hand. As a good-faith measure, however, we will be processing a refund of this charge in hopes of providing an amicable resolution.

  Customer Answer

  Date: 12/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  
  
  
  
  

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The local Budget Dumpster driver damaged our property- smashing metal raised beds in our yard- while delivering the dumpster. the company is relying solely on the account of the driver, not ours, and is denying they are at fault. We have given many photos showing the damage, and have a first hand account of the the driver making a three point turn backing out of our driveway, in direct line of the planters. But the company is flatly denying blame. We've told them the repairs would cost us $200-250, so it's not even a large sum, it's the principle.

  

  Business Response

  Date: 10/20/2023

  We value the safety of our customer's property and are sympathetic to the customer's frustration. Our team has thoroughly reviewed the images provided and investigated this claim with our local dispatch. While it is never our intention for damage to occur, our team has denied this damage claim. Customers, who rent dumpsters from any company, incur an inherent risk of damage. Please see an excerpt of the terms provided to the customer "Except in the event of the gross negligence or intentional misconduct of Budget Dumpster, customer hereby waives any and all claims and losses against budget dumpster relating to or arising from customer’s rental of the equipment and/or budget dumpster’s performance under the rental documents, including, but not limited to, any damage to customer's property, pavement, curbing driveways, walkways, landscaping and/or lawn related to or arising from the storage or transport of the equipment in or on customer’s property."