Business Profile
Plumber
Roto-Rooter Plumbing & Water CleanupHeadquarters
Reviews
This profile includes reviews for Roto-Rooter Plumbing & Water Cleanup's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.19/5 stars
Average of 487 Customer Reviews
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Review fromGladys S
Date: 01/18/2023
1 starThis incident occurred 12/12/22. It was a scam for work done and not approved to descale the pipes and sewer. The worker(s) coerced the tenant to proceed with the work without the approval of the owner.
The tenants were coerced to pay up to 800 dollars and then billed close to 8,000 dollars. The workers suggested to tenants to take out a loan to pay. The owner once saw the invoice didn't apply. The invoice indicated that a loan was approved when no application was submitted by the owner. A complaint was filed with the *** Attorney General's office.
The worker began to harass the tenants and the owner. When asked for a copy of the video the worker's response was told to pay first then the owner could see the video.Roto-Rooter Plumbing & Water Cleanup
Date: 01/18/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromMarcus K
Date: 01/17/2023
1 starCalled Roto Rooter to look at a sump problem. They said they would be there between 8am-10am. No one ever showed. They called back every few hours stating that they are behind and will send someone soon. 7pm that night got a call stating they will not be out today and was wondering if 8am-10am the next morning was ok!! Hell no I already lost over $200 in a wasted vacation day waiting on these morons who never showed. The way I see it they owe me!!Roto-Rooter Plumbing & Water Cleanup
Date: 01/17/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromAndrea K
Date: 01/14/2023
1 starA pipe in our house broke that was connected to a sum pump and needed to be replaced with a new one. I called the Roto Rooter office in Westchester County. The technician who came told me the repair would cost $1,200.00 without parts, just labor and it would take 3 hours ($400.00 per hour!) When I declined his offer he told me that we could make an arrangement "among business people" and could keep it confidential he would then repair it for $600.00.
Until today I thought that Roto Rooter is a trustworthy company but this experience was definitely not.Roto-Rooter Plumbing & Water Cleanup
Date: 01/16/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromMary B
Date: 01/11/2023
1 starThe tech showed up. He explained what he would need to do. When he was explaining it sound like it was going to be a difficult job.I was surprised with the cost of parts and the flat fee of $3500 for labor. If I would have know that the job would take less than 6 hours (the actual work took 2.5 hours)and then i was charged for the tech to drive to the store to buy the parts/supplies. I should have called around or read reviews from other Roto-rootor customers that they overcharg for their service. I paid roughly $600 per hour for labor to fix the problem & time for the tech to drive to pick up the parts, plus additional $600 for supplies. Roto Rooter overcharges for their service..make sure you call around to other other plumbing companies & get multiple quotes.Roto-Rooter Plumbing & Water Cleanup
Date: 01/11/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromDIANE A
Date: 01/10/2023
1 starAvoid doing business with Roto-Rooter Excavation
After they unclog a sewer line, they send a complementary technician to look at your line with a camera. Camera footage may be deceiving if you are not used to looking at sewer lines. The technician helps interpret what you are seeing and may make you think it is worse than it really is. They can claim that they did not mislead you since you were looking at the camera picture.
We scheduled a pipe burst for our long sewer line at $54,000. The Central San Inspector inspected the preliminary work. He looked at the camera and then knocked on my door to tell me there was nothing wrong with my pipe that would require a pipe burst. He diagnosed the fix to replace a pipe section in one area and add a clean-out. The cost of that job is ~$10,000, which was never suggested as an alternative to pipe-bursting by Roto-Rooter.
When the Central San Inspector told me this, he gathered all the other crew members around to agree that there was nothing wrong with our pipes. The Roto-Rooter crew stood around looking sheepish and I felt taken advantage of. They looked like a bunch of kids who got caught in a lie. The Roto-Rooter field supervisor took off before the Central San Inspector talked to us. Before he left, he told the Central San Inspector, “They know that there is nothing wrong with their pipes”. Well, most people would not pay $54,000 to fix pipes that have nothing wrong with them.
I got a second estimate from Roto-Rooter for $25,000 for the new work to replace the $54,000 estimate. During that time, I got another estimate from a more reputable company for $8,000 to finish the work which is less than $25,000. We decided to go with the other company, so Roto-Rooter is now charging us $9, 593.92 for their presence while the Central San Inspector diagnosed our problem. But even paying the $9,593.92 and going with the other company, the cost is less than continuing with Roto-Rooter.Roto-Rooter Plumbing & Water Cleanup
Date: 01/10/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromLorraine K
Date: 01/09/2023
1 starAnyone have issues with Roto-Rooter PIttsburgh for excessive charges? Had our garbage disposal replaced which could be purchased for $100-$110. Charged $248.37.for the disposal. Never informed us of what the total bill would be until job completed. Questioned him abut charges.Total bill came to $789.37 Called Central office. Told they could do nothing about the charge Peter K****** forgot to discount $75 from our bill. In addition, we got a call at 10:30am that said the tech person could be at house shortly not from original time between 12-4pm. We agreed and he was on his way. Would be there shortly. Called at 12 noon. still not at our house. Arrived at 12:15pm. Please do not use Roto-Rooter Pgh. Perhaps in other areas that they have their offices such as Wexford,PA. they would be more honest and professional!!!!Roto-Rooter Plumbing & Water Cleanup
Date: 01/10/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromJason C
Date: 01/09/2023
1 starHorrible experience with the payment process. After disputing the charges, they reduced the total. However, the associate reaching out for payment, Jocelyn, we are having to pay the higher price to avoid this moving to collections. The team working with estimates/payments have been rude and unresponsive. While the quality of work was acceptable, the process to complete an agreed-upon payment has been very unfortunate. The integrity of Roto-Rooter is questionable following this experience.Roto-Rooter Plumbing & Water Cleanup
Date: 01/10/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromThomas W
Date: 01/06/2023
1 starCompany WAY overcharged my wife while I was out of town to clean out a pipe, almost a thousand dollars, so about triple what anyone else charges. Promised someone would be out a few days later to camera the line to figure out the problem & never called or will return calls. Had to bring someone back out to fix everything when I got back into town & to do their job plus dig up & repair the pipe the ACTUAL local plumber charged less than this company plus they actually did the jobRoto-Rooter Plumbing & Water Cleanup
Date: 01/07/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromRock M
Date: 01/06/2023
5 starsRoto Rooter did a great job unclogging my stubborn kitchen drain. Adam was so professional and knowledgeable; He was personable and efficient. He cleaned out the drain in no time; and offered great tips on keeping everything running smoothly. I love their 6 month warranty on the services performed. I highly recommend Roto RooterReview fromNancy & Peter R
Date: 01/05/2023
1 starWe strongly regret doing business with Tim M****, Field Supervisor, of Roto Rooter Colorado Springs, CO.
N**** *** ***** *******Roto-Rooter Plumbing & Water Cleanup
Date: 01/06/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
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