Reviews

This profile includes reviews for Roto-Rooter Plumbing & Water Cleanup's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter Plumbing & Water Cleanup has 428 locations, listed below.

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  Roto-Rooter Plumbing & Water Cleanup

  255 E 5th St Ste 2500 Cincinnati, OH 45202-4725

  
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  Roto-Rooter Plumbing & Water Cleanup

  7711 Ewing Blvd Ste A11 Florence, KY 41042-7533

  
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  Roto-Rooter Plumbing & Water Cleanup

  1095 Nimitzview Dr Ste 404 Cincinnati, OH 45230-4341

  
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  Roto-Rooter Plumbing & Water Cleanup

  6 S 2nd St Ste 513 Hamilton, OH 45011

  
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  Roto-Rooter Plumbing & Water Cleanup

  1317 Central Ave Middletown, OH 45044

  

Review Details

• Review fromJames B.

  Date: 02/08/2023

  1 star
  My wife and I woke up at 3 am on a Sunday to the sound of running water in our bedroom and bathroom. We immediately shut off the main water supply to the house but couldn't find any water leaking anywhere. The next day, since it was Sunday, I saw that Roto-Rooter would not charge extra to come out on a Sunday so I called them. A technician came out and told us it was a slab leak. He was very knowledgeable and told us it would be $575 for the leak detection, then up to $3,200 to fix the leak depending on where it was. Monday morning, a different technician arrived at 8:30 am to check out what was going on. The leak was on the cold side. He fixed the leak by sheathing a new pipe through the existing pipe, forcing it through to the other end and connecting it back together. It went through with no problem so he didn't have to go through the attic and down the walls. 3 hours later, he drew up the paperwork and it was $3.775. I paid it but felt like we were totally taken advantage of. That's over $1200 per hour. I called customer service a couple days later and complained and they said it was the true price. As a matter of fact, it was a discount from $3,900. Since then, I have been pricing other contractors and they all said it was way too much. I really would appreciate something to be done about this. I can't recommend this company to anyone due to the pricing. Imagine paying that price again if another leak happens? NO WAY! If you decide to use Roto-Rooter, be warned. They are not reasonable at all regarding this price.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 02/09/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review.
  Thank you,
  Pat S******
  Customer Satisfaction Manager

• Review fromKelli K

  Date: 02/03/2023

  1 star
  Roto Rooter absolutely scammed me. They charge me $23,000 for a repair that I am now being told should have cost under $10,000. They demanded money upfront even when I stated insurance would cover part of the bill and the rest could be financed. We NEVER received an itemized bill. We are having to request one. They made everything feel like an absolutely emergency so we were vulnerable and taken advantage of. Furthermore, their work people were unprofessional. We heard them goofing off in our basement during the repair. And, they are being very slow and non compliant with our insurance adjuster.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 02/04/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromDebbie S

  Date: 01/31/2023

  5 stars
  I called Roto-Rooter to replace my water heater. The plumber was so friendly, polite and really knew what he was doing. He explained the process, how long it would take, and then took the old water heater with him. I will definitely call Roto-Rooter again anytime I need a plumber at my house.

• Review fromCamie K

  Date: 01/30/2023

  5 stars
  Austin the technician was very professional, he was very patient and answered all of my questions. He got the job done quickly and left a super clean work area.

• Review fromJANICE W

  Date: 01/30/2023

  5 stars
  I have rental property that had a very slow draining sink. Roto-Rooter employee fixed the problem quickly and showed them how to prevent it from happening again. Prompt, courteous and professional.Many thanks. Very satisfied with the service!

• Review fromRobert B

  Date: 01/30/2023

  1 star
  I give it a 1 because 0 was not an option.
  My wife called abd had them.come out to replace some fittings an two new diverters for new shower heads which we provided.
  First the work was insideca wall with an acess panel. He cut an additional 6"×6" sqaure out of the drywall avove the acess panel and left it. Not the main issue.
  This weekend we had to have a tub removed and a walkin shower installed for handicapped access in one bathroom. When the acess panel.was removed we discovered that the shut off valves were 90* to each other. There was enough room with the old tub so he just put it pushed it back in and put the panel on.
  The issue is its not the way it was and now one valve knob is outside the wall. Nothing is straight causing more install issues.
  This is the worst plumbing job I have ever seen. I would NEVER RECOMMEND Roto Rooter for even the most basic plumbing jod. Especially if it will be covered by an acess panel..
  I wish I could post pictures here. ??
  I'm sure if a licensed plumber or a supervisor cane out and looked at this workmanship they would be amazed and not in a good way.
  PLEASE do not use them.for your plumbing needs.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 02/13/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromKaitlin T

  Date: 01/26/2023

  1 star
  Livermore, CA location.
  On December 3rd I plugged a sink to fill and forgot about it, causing water to overflow into our laundry room and then through the ceiling. I called Roto Rooter and they had someone come out to assess the damage; he said it was "so bad" they would have to cut the ceiling and walls out and extract the water, and they needed to start IMMEDIATELY. The 4th they had the landlord sign paperwork and left (even though he had told us the day prior that we couldn't wait). Came back the 5th, set up a few machines and containments, never extracted the water. The 8th they said everything was dry (except 1 room) and they did not need to cut the walls or ceilings; said he would be back Friday morning, no-showed. Showed up on Sunday morning.
  Total they spent 7 hours in our house. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house.
  The landlord received the estimate on 12/14. I called to dispute on 12/27; left a voicemail. Did not hear from anyone; emailed Michelle, the estimator on invoice, on 1/10. She cc'd Britton. I called Britton; he wasn't the one to talk to, said he'd refer me to Veronica. Never heard from him. On 1/25 I reached out to Veronica on my own. She gave me her # but didn't answer, I left a message. I get a call the 26th from ANOTHER saying that they can talk to me but that it is due today or else they are putting a lien on the landlord's house. After a month of trying to get ahold of them they learned how to use the phone and call me the day that the bill is due. Convenient. They argued with me and said that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 01/27/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromJill D

  Date: 01/20/2023

  5 stars
  George was the service technician who came out to unplug a stopped-up sewer drain coming from the house. He worked diligently to open the line when he arrived around 7 pm and finished up around 8:30 pm. He was one of the most knowledgeable and professional technicians I have ever encountered.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 01/23/2023

  Thanks ****! We are happy to have provided you with such a positive experience! Thank you very much for taking the time to share your positive feedback with us!Thank you,********************* Customer Satisfaction Manager

• Review fromA. L.

  Date: 01/20/2023

  1 star
  DONT EVEN THINK ABOUT IT!
  THEY WILL MAKE YOU THINK THEY CARE BUT THEY JUST WANTE YOUR MONEY!
  'RE ATTACHED' PLUMBING IN MY HOME NEVER EVEN TESTED IT OUT BEFORE WRITING OFF JOB, ISSUE WAS NEVER RESOLVED OR FIXED, I HAVE PICTURES OF THE CRAPPY REPAIRS & THEY SHOULD BE ASHAMED OF THEMSELVES FOR THE CRAPPY WORK THEY PROVIDED!
  ALSO PAID FOR VAPOR BARRIER THAT WAS NOT INSTALLED THRU ENTIRE CRAWL SPACE EVEN THOUGH I PAID FOR IT!

  Roto-Rooter Plumbing & Water Cleanup

  Date: 01/23/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromGrace W

  Date: 01/19/2023

  5 stars
  Excellent work! Came within 2 hours of submitting their easy online form at *************** The plumber Joe took the time to explain his approach to fixing our water heater after listening to our issue. We tried fixing the issue ourselves, but quickly realized that we needed a pro to complete the job. I would recommend Roto-Rooter to anyone needing a plumbing issue resolved.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 01/20/2023

  Thanks *****! We are happy to have provided you with such a positive experience! Thank you very much for taking the time to share your positive feedback with us!Thank you, ********************* Customer Satisfaction Manager