Reviews

This profile includes reviews for Roto-Rooter Plumbing & Water Cleanup's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter Plumbing & Water Cleanup has 428 locations, listed below.

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  Roto-Rooter Plumbing & Water Cleanup

  255 E 5th St Ste 2500 Cincinnati, OH 45202-4725

  
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  Roto-Rooter Plumbing & Water Cleanup

  255 E 5th St 2500 Chemed Center Cincinnati, OH 45202-4700

  
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  Roto-Rooter Plumbing & Water Cleanup

  2125 Montana Ave Cincinnati, OH 45211-2741

  
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  Roto-Rooter Plumbing & Water Cleanup

  7577 Central Parke Blvd Ste 133 Mason, OH 45040

  
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  Roto-Rooter Plumbing & Water Cleanup

  8387 State Route 73 Suite A Hillsboro, OH 45133

  

Review Details

• Review fromBrian F

  Date: 12/12/2022

  1 star
  con artists. 1st visit tried to sell me on a 2400 job. Told me the clog repair was warrantied. 3 weeks later called them back to honor warranty, it was clogged again. This time different camera tech tried to sell us a $11,500 job. Cant trust this company. Sales company,not a service company.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 12/12/2022

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromRick Q

  Date: 12/06/2022

  5 stars
  We had an emergency due to a city sewer main backup. The Roto-Rooter drain tech came out and immediately diagnosed the problem. It was a city main sewer backup. He called the city and within five minutes, a city water department worker came out and realized that the where the blockage was and arranged to have the city sewer flushed. The Roto-Rooter tech stayed at the house until the issue was resolved and the house drains were working properly. He then contacted the water restoration team at Roto-Rooter. The water restoration rep came out and assessed the situation. He arranged for a clean up team to come out the next day. He also got on the phone with me when I called my insurance company. He fully explained to them what happened and what needed to be done. The cleanup team came out the next day and began the cleanup and demo of the damaged areas. Everything was handled so smoothly I could not believe it. They answered all my questions and kept me fully aware of what was going on and what needed to be done. From the initial drain tech’s diagnosis to the admin staff at their office, everyone was excellent. The entire Roto-Rooter team was great. I highly recommend this Plymouth, MN office of Roto-Rooter for any work of this type.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 12/07/2022

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

  Roto-Rooter Plumbing & Water Cleanup

  Date: 12/07/2022

  Thank you for your business and I am glad Roto-Rooter was there to help you.Thank you, ********************* Customer Satisfaction Manager

• Review fromLisa N

  Date: 12/02/2022

  1 star
  They do not stand behind their work. Our kitchen sink was clogged and they came and “unclogged” it on Monday. Originally they quoted us $650 to unclog the kitchen sink which we talked him down to $200 to fix the problem with a 6 month warranty. On Thursday afternoon we found water coming out of a floor drain in the basement that is just farther down our pipes from the kitchen. Who knows how long it had been backing up since it had spread from the storage room to the finished part of our basement by this point into our carpeting. The clog just got pushed further down the drain but when we called them back out brett told us it was a different issue and would not stand behind the work. The technician that originally came out was now on vacation and they couldn’t send anyone else out to cover the problem. Brett said this was a new issue and would be another charge. We asked to talk to a manager and he just told us to call the number on the invoice. He said he was going to go out to his truck to make more calls but just left. Do not use roto rooter or trust their word or warranty. We called the manager off the number on the invoice multiple times and left messages but never heard back.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 12/07/2022

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromBrandon M.

  Date: 11/30/2022

  1 star
  Called for sewer backup into my main basement drain. After looking for 5 minutes for the vent/clean out in the yard, they decided to remove the basement toilet and snake through there. Another employee allegedly sent a camera in and "camera got stuck on a break in the pipe". I was quoted $15,000 to replace the pipe section outside and reline the pipe under the basement because it was in terrible shape. Got another company in for another opinion and this time I actually saw the camera screen. No break at all and pipes look great. On top of that, they wanted $4500 for water cleanup of a small area. Which we did with a shopvac in minutes. We cancelled the cleanup for them to show up anyway and curse me out for cancelling the job.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 11/30/2022

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromPaul P

  Date: 11/27/2022

  1 star
  I called Roto Rooter for a price to fix my tub fault & they said $1800. I fixed it for less than $50. I don't remend Roto Rooter at all. All they want is money. They will never step foot on my property again.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 11/28/2022

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager