Reviews

This profile includes reviews for Roto-Rooter Plumbing & Water Cleanup's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter Plumbing & Water Cleanup has 428 locations, listed below.

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  Roto-Rooter Plumbing & Water Cleanup

  255 E 5th St Ste 2500 Cincinnati, OH 45202-4725

  
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  Roto-Rooter Plumbing & Water Cleanup

  132 N Barron Street Suite A Eaton, OH 45320

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  Roto-Rooter Plumbing & Water Cleanup

  2251 Rombach Avenue Suite 103A Wilmington, OH 45177

  
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  Roto-Rooter Plumbers, Inc.

  404 Nash Rd Bldg F East New Bedford, MA 02746

  
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  Roto-Rooter Plumbers, Inc.

  50 Franklin St Ste 407 Boston, MA 02110

  

Review Details

• Review fromSteve H

  Date: 02/28/2023

  5 stars
  Great Service from first call Thru completion of our plumbing problems! Highly recommend them. Customer service team very polite and professional and the plumber technician on site extremely knowledgeable and experienced providing great quality of service in resolving our plumbing issues in a quick professional manner!!! Five Stars All The Way!!!

• Review fromConnor C

  Date: 02/28/2023

  5 stars
  We had an excellent experience with Roto Rooter. They were quick to send a plumber to our house, finished the job in a timely manner and actually cleaned up before leaving. Would definitely recommend them to my neighbors for plumbing issues.

• Review fromJesse H

  Date: 02/28/2023

  5 stars
  I had an excellent experience with Roto Rooter! I will use them in the future.

• Review fromMichelle W

  Date: 02/28/2023

  5 stars
  I had to have water restoration done at my home. The technicians were awesome and treated my house great!

• Review fromKareem S

  Date: 02/28/2023

  5 stars
  Excellent service provided by great technicians. I will use them again in the future.

• Review fromchas K

  Date: 02/28/2023

  5 stars
  More than just plumbing and drains. All their Water Restoration Tech's are IICRC certified and trained. Great techs who know what they are doing, from start to end.

• Review fromMitchell S

  Date: 02/28/2023

  1 star
  TL;DR - Do not use Roto-Rooter for any drain services. Employees work on commission and will sell you unnecessary sewer line repairs using scare tactics. Sewer line cleaning was insanely expensive and sewer line needed to be cleaned by a 2nd company because it was not fully cleared.
  Story:
  Our sewer line backed up on February 26. I called the first number I could find with good Google reviews: Roto-Rooter.
  Once the sewer line was cleared, they brought out an 'excavation field supervisor' with a camera who scoped our sewer line. He showed me where my sewer line was supposedly broken with a 2in offset. He said it was an emergency and that the entire sewer line needed to be replaced. The project would require excavation of the yard to access the broken pipe and insert a liner and would cost $17,000+.
  I got a 2nd opinion the next day. I was told right away that my sewer line was NOT BROKEN AT ALL and the "broken" section was actually concrete slurry on the inside of the pipe. The 2nd company cleared the concrete slurry from the pipe and provided me with a video for 1/3 of the cost of the original sewer line clearing by Roto Rooter ($700 for two lines).
  The 2nd company said my sewer pipe was fine and didn't recommend any repairs. I sent the sewer line video to a 3rd company and they agreed - my sewer pipe was in "great shape" and did not require any repairs.
  The Roto-Rooter employee who scoped my sewer pipe was either incompetent or malicious. How did he not know that the mass in my pipe was actually concrete slurry? The top of the pipe was still flush, indicating no offset. If he did know it was concrete slurry and not a broken pipe, he was purposefully trying to sell me costly unnecessary repairs.
  Roto-Rooter tried to convince me that I unnecessarily needed an entire sewer line replacement. They used scare tactics including telling me multiple times that it was an emergency and telling me not to flush toilet paper until they could complete the repairs.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 03/01/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review.
  Thank you,
  Pat S******
  Customer Satisfaction Manager

• Review fromMike J

  Date: 02/28/2023

  5 stars
  Great company, dependable and quick to address any concerns...I have used them for years and always recommend them.

• Review fromMelissa B.

  Date: 02/28/2023

  5 stars
  Thad Roto Rooter come out and fix our master bathroom shower. He explained to me what the problem was and approximately how long it would take to fix it. He was very kind and knowledgeable about plumbing.
  He did a great job and everything was completed in a timely manner.

• Review fromChris W

  Date: 02/27/2023

  5 stars
  I had a great experience with our plumber, Van. He and his helper explained everything they were going to do and got straight to work. They cleared up my drain issue and leak. I would certainly use them again if I ever need anything. Thank you Van!