Reviews

This profile includes reviews for Roto-Rooter Plumbing & Water Cleanup's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter Plumbing & Water Cleanup has 428 locations, listed below.

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  Roto-Rooter Plumbing & Water Cleanup

  255 E 5th St Ste 2500 Cincinnati, OH 45202-4725

  
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  Roto-Rooter Plumbing & Water Cleanup

  132 N Barron Street Suite A Eaton, OH 45320

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  Roto-Rooter Plumbing & Water Cleanup

  2251 Rombach Avenue Suite 103A Wilmington, OH 45177

  
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  Roto-Rooter Plumbers, Inc.

  50 Franklin St Ste 407 Boston, MA 02110

  
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  Roto-Rooter Plumbing & Drain Services

  135 South Ave West Seneca, NY 14224

  

Review Details

• Review fromPatrice B

  Date: 05/25/2023

  5 stars
  Excellent service. They saved the entire week for me and my family. I was impressed with the technician and his knowledge. They did a great job, I highly recommend them!!

• Review fromSam S

  Date: 05/25/2023

  5 stars
  Roto Rooter has gone above and beyond every time I have used them. They are always quick to respond and their sales reps and technicians are top notch. From the professional, friendly and efficient customer service to their fair pricing, I would recommend everyone to use Roto Rooter.

• Review fromAreej R

  Date: 05/24/2023

  1 star
  Austin, TX: I had Roto-Rooter come out to quote me on a simple diagnostic to determine why one of my properties' tank wasn't igniting and to fit a collar on the pipe. Before even looking at the details of the unit, they quoted me $700. The quote wasn't itemized at all and when I asked them what it's for, they verbally said getting and fitting the collar on the pipe, cleaning the basin of the tank, and servicing the burner. I feel like they were trying to take advantage of a female property owner and thought that I wouldn't know the difference. A collar from ****** is less than $4, I swept the basin in front of them in less than a minute, and a simple service call from any other company is less than $100. This was price gouging at its finest and I am beyond shocked. I did not accept the quote and went with a local company that did the entire job (same-day service) and got the burner working again for $65.54. This is completely ridiculous on Roto-Rooter's part and a show of bad business.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 05/25/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromTim S

  Date: 05/24/2023

  1 star
  I would rate this company lower if I could. I had a leak under my sink and was told that there would be a $99 charge just to come out to the house. As I had difficulty finding anyone to come out, I felt I had to pay that cost. This started on a Friday and they could not come out until Monday. I had to turn off my water from the cutoff in our garage, and turning it off broke the valve. I shared this with the tech when he arrived and was told that it would cost $500 just to determine what was going on. Again, I felt I had no option at that time. By the time that the price gouging ended, we had a bill of nearly 5K, an open wall and cleanup work of garbage left behind by the technician. I would highly suggest finding any other plumber or doing the work yourself before walking into the same situation I found myself in.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 05/25/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromConnor C

  Date: 05/23/2023

  5 stars
  Roto Rooter saved the day. Fast and efficient service from the local branch.

• Review fromAbel B

  Date: 05/23/2023

  5 stars
  Great company, I had an issue with my toilet being backed up and the technician came in within 2 hours, assessed the problem and provided me with a quote to fix the issue. 3 hours later we had no more toilet problems. His character was friendly and professional, really recommend this company.

• Review fromDarren M

  Date: 05/23/2023

  1 star
  On 18 May I phoned Roto-Rooter and explained that my ****** Tankless Water Heater stopped working due to an error code 14 (thermal fuse defective). A Roto-Rooter technician arrived a couple hours later and told me that I would need a new Heat Exchanger. He also said, he contacted the manufacturer (******) and a ****** representative said, "the Heat Exchanger is under warranty, but they would not cover it because failure of the Heat Exchanger is due to lack of maintenance." He went on to say...the total cost to repair my water heater with a new Heat Exchanger, and thermal fuse would be $2,945.00. I asked to itemize the cost starting with the Heat Exchanger. He said, the Heater Exchanger cost would be $1,200.00. I told him, I had just researched the cost of ****** Heat Exchangers for my unit this morning and it was $495.00. He said, Roto-Rooter marks up the cost for parts. Then he said, he and his supervisor recommend that I replace the ****** with a ****** Tankless Water Heater, cost would be $4,800.00 - $5,200.00. I phoned ****** representative. He said, no such call took place from Roto-Rooter. At that point I asked the Roto-Rooter technician to leave. ****** gave me contact information for a legitimate service provider and I phoned ******* Plumbing Service in Gloucester VA. He came out to my home in ************, confirmed that the Thermal Fuse needed to be replaced, ordered a new fused from ******, and came back on a Saturday and replaced it. My ****** Tankless Water Heater is working fine now. The total cost for the part and labor was less than $300.00. After reading many of the other complaints about Roto-Rooter on this site, my question is: Why does the State of Virginia allow unscrupulous businesses (in my opinion) to obtain licenses that are then used to operate throughout the State to abuse its citizenry?

  Roto-Rooter Plumbing & Water Cleanup

  Date: 05/24/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromPatricia B

  Date: 05/22/2023

  1 star
  Roto-Rooter corporate office and employees lied to me when they promised to give me an itemized bill so I could attempt to file an insurance claim. They lied multiple times. They also broke a light fixture and didn't tell us which was discovered right after they left. Additionally, their trucks left a gouge out of our asphalt at the bottom of our drive. They have failed to reply to any of these complaints with having ample time to respond. Their price was extremely high and it took them a lot longer to complete the job then what they quoted. Thy left dust and concrete (a poor concrete job) an shelves pushed aside and sawed in half and doors off of hinges. Do NOT use Roto-Rooter!

  Roto-Rooter Plumbing & Water Cleanup

  Date: 05/23/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromMichael P

  Date: 05/22/2023

  1 star
  The technician came out today and quoted us $1400.00 to clear our main line. We declined and had another company come out and they did it for $161.00 in less than 30 minutes. The price difference is as disgusting as the plumbing issue itself.

• Review fromCarmen E

  Date: 05/19/2023

  1 star
  Called them to replace a leaking faucet after they arrived they told me I had mold and moister in the air and they had to remove my cabinets to treat it so not knowing I agreed come to find out I was blindsided didn’t have mold or moisture now they want to charge me for work that they didn’t do because I stopped them people don’t believe everything they say because I also found out that they work on commission the more they do the bigger they check it’s a hoist don’t be fooled like I was get other options if I could give a zero that is what they would get

  Roto-Rooter Plumbing & Water Cleanup

  Date: 05/21/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager