Reviews

This profile includes reviews for Roto-Rooter Plumbing & Water Cleanup's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter Plumbing & Water Cleanup has 428 locations, listed below.

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  Roto-Rooter Plumbing & Water Cleanup

  255 E 5th St Ste 2500 Cincinnati, OH 45202-4725

  
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  Roto-Rooter Plumbing & Water Cleanup

  7711 Ewing Blvd Ste A11 Florence, KY 41042-7533

  
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  Roto-Rooter Plumbing & Water Cleanup

  1095 Nimitzview Dr Ste 404 Cincinnati, OH 45230-4341

  
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  Roto-Rooter Plumbing & Water Cleanup

  6 S 2nd St Ste 513 Hamilton, OH 45011

  
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  Roto-Rooter Plumbing & Water Cleanup

  1317 Central Ave Middletown, OH 45044

  

Review Details

• Review fromRobert F

  Date: 05/16/2023

  1 star
  Had a flood in my basement toilet. Called Roto-Rooter because I saw they were always available. First guy came out, "cleared" out the back up through the main line out to the street and called it a day. A second worker was supposed to come that night with a camera to find out what the issue was. He never did. The following night the issue started again with the water coming up through the basement toilet but this time we were able to stop the flow in time. Called Roto-Rooter the following morning and they came out again. This time the plumber was accompanied by a guy with a pipe camera. Again the worker "cleared" and "cleaned" the drain. Now it was time for the cameraman to see what the issue was. It was obvious from what he was showing that neither plumbers did anything but "push" the issue further down the pipe. When we finally got through to the back up it was mainly just toilet paper. So the water now started to flow and it was clear. As we looked further he explained that my main sewer pipe was compromised and broken at the bottom, causing the back-up. In his words it was a bad situation and that we should not use the house water until we fix the pipe. His response was to replace the line for $40k or they could rebuild a pipe for $17k. I had heard from several people that their fix was about 4 times less. And as you can read in the complaints below the numbers they give are all over the place. I then called a local plumber (what I should've done in the first place) and he came over. Not only did we again look at video but he showed me the end he'd use on the snake to clear the pipe. My #1 complaint is that neither of the workers cleaned or cleared the pipe. He explained all the pipe needed was a good cleaning and that I did not in fact need a whole new pipe. Called and spoke to a manager once but he was no help. The main person Pat S****** ignored me for two weeks before brushing me off. Paid them $600 for nothing.

• Review fromShelby P

  Date: 05/03/2023

  1 star
  Had a clogged drain and called them to come out. After working for several hours inside with no relief, they insisted we did not have an outside clean out and the only way to fix would be to dig up the front yard. Began quoting my mom $10,000K just to start....Telling her this was our only option to clear the clog. Decided to call for a second opinion and that guy was able to have the city out within 15 minutes to locate the outside clean out (which we did in fact have) for access. Had the clog gone in less than an hour. To top it off, he charged less than Roto-Rooter did and they (RR) left with nothing fixed, just a huge mess left in the bathroom. Shame on them, trying to take advantage of a widow. I wouldn't leave any stars as they disgust me, but it wouldn't let me leave a review with out it. A company that large should be a little more competent of options for their customers!

  Roto-Rooter Plumbing & Water Cleanup

  Date: 05/04/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromGina S

  Date: 04/26/2023

  2 stars
  We were desperate had a leak in downstairs from 2nd level primary bathroom toilet and tub... just put everything back together and it happened again. Called RR and they came out snaked the line and used a camera $700 later still never said what problem really was and never got back with us after calling them twice. Will NEVER use them again. Called new plumber turns out we just needed a new toliet. RR was the 3rd plumber called and was the worse in pricing and cleanup. They put toilet back on and rocks back and forth and left water everywhere! The plumber was nice but no follow up from him or corporate office.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 05/12/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromKyle F

  Date: 04/17/2023

  1 star
  CUSTOMERS BEWARE! This business is pathetic. Under NO circumstances will they honor their warranties! They are your typical commercialized company using loop holes and cop outs. I will never let this company work on my property again.

• Review fromDiana U

  Date: 04/17/2023

  1 star
  This place rips people off and are dishonest!!
  When I asked how much the service would be before they came I was told that they have to assess the situation.
  Now I spoke with a manager and was told that each job has a flat rate fee that is charged. You are paying for the vehicle that they drive and mileage - this incorporated into their labor charge.
  I found their fees to be unreasonably high compared to other similar service providers in the market. I felt like I was being taken advantage of and overcharged for the work performed.
  One of the issues that I did call about was NOT fixed.
  I needed help with install the inside of toilet tank. I had a ballcock assembly that I just purchased and was unable to hook it up correctly. They did not use that as they said they use a newer thing. THE NEW STUFF WORKS LIKE ****> CONSTANTLY HAVE TO ADJUST AND READJUST AS I HAVE THE SAME THING IN ANOTHER BATHROOM. They did not change the shut off valve which is the first thing I wanted done. Now once again any issues with that toilet I have to shut off the water for the whole house.

• Review fromTeresa A

  Date: 04/16/2023

  1 star
  Was here for 1/2 hr. put a snake down the drain in the kitchen. $600 When I asked why the high price, was told that was the way it is. Way out of line. would never call them again.

• Review fromJames C

  Date: 04/15/2023

  1 star
  SCAMMERS,SCAMMERS,SCAMMERS They will tell you that your drain is clogged to the point that you need a HIGH -POWERED PROCEDURE to make you spend more money. Charged me $1300 when all I needed was a regular snaking . And clog still came back.!!!!STEER CLEAR of them!!!!

  Roto-Rooter Plumbing & Water Cleanup

  Date: 04/17/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromvirgilio m

  Date: 04/14/2023

  1 star
  I paid 10,000 to fix my drain in the center of my lawn. The tech that came cut my sprinkler system and didn't fix it before back filling. Tried to call them and send them email and let them know about my sprinkler but not responding on both. Unprofessional company, I regret to get their service.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 04/17/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromDonald S

  Date: 04/14/2023

  1 star
  Terrible business. Just out to take your money. Had them out a week ago to clear line and said it was warranted to stay clear. Clogged up again and they won't fix it unless I pay $3000 dollars to clean lines. What a joke company.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 04/17/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromCynthia A

  Date: 04/12/2023

  1 star
  I don’t even want to give them 1 star they are some really crooked people. I wish my husband and I had looked up some of these complaints first. These people know how to manipulate the elderly. They broke a window when they put the humidifier on the window and now refuse to pay for the damage window. The safety manager stated that it could have have been a manufactured issue. What a crock of crap. DONT hire this company. .

  Roto-Rooter Plumbing & Water Cleanup

  Date: 04/13/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager