Reviews

This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Paycor, Inc. has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
• 

  Paycor, Inc.

  644 Linn St, Suite 200 Cincinnati, OH 45203

  
• 

  Paycor, Inc.

  7692 Angel Dr NW North Canton, OH 44720

• 

  Paycor

  3 Summit Park Drive Suite 300 Independence, OH 44131

• 

  Paycor, Inc.

  3140 Governors Place Blvd Ste 110 Dayton, OH 45409

Review Details

• Review fromChristopher Z

  Date: 05/03/2023

  1 star
  This company took $4,000 from my account for a reprint of W2 we did not request. After pulling internal calls we were told that they would give half back to us .Which is an insult in itself, but out of financial duress I accepted. Three months later and lots of phone calls we have yet to receive our money back. Now they claim it was denied after submitted 3 months ago and I guess decided not to tell us. For a small business' this is a lot of money. Every call to this company is just a run around. This issue needs to be resolved. Its funny how company's are so quick to take your money, but feel they are entitled to refund it at any rate they choose. I have been nice over the last 3 months but will continue to escalate the issue until someone of authority calls me and rectifies the situation.
  

  Paycor, Inc.

  Date: 05/04/2023

  We apologize for the inconvenience you have experienced regarding the W2 reprint charges. It looks like one of our reps was discussing this matter on the phone when the call was unfortunately dropped. I understand how important it is for your small business to have this issue resolved promptly.Please be assured that we have escalated your account, and a specialist will be reaching out to you shortly to address your concerns. We will thoroughly investigate the situation and work towards finding a solution that aligns with your needs and our policies.We appreciate your patience over the past three months, and we are committed to ensuring that this matter is handled with the utmost urgency. Our team will work diligently to assess the situation and provide you with the assistance you require.Once again, I apologize for any inconvenience you have faced, and we appreciate your understanding as we work to resolve this matter.

• Review fromAy I

  Date: 05/03/2023

  1 star
  I wish that I check theses reviews prior to signing up for Paycor services. I was giving a great deal to join, 50% off, and they promised to help since am new to this. I ended up paying twice the regular rate, and no help resolving the issues. They tend to be worried about collecting fees and adding penalties rather than taking the time to look into and resolve customers’ concerns. Very disappointed

• Review fromJosh B

  Date: 04/28/2023

  1 star
  I guess my complaints are the same as everyone else's here. Terrible customer service. We were told we'd have dedicated reps and once we signed on they changed that and now we speak with people on the phone who can only put in "work orders" that never get resolved. or get resolved long after we already had to find a work around. It literally causes us compliance issues. We've had such issues with getting new employees onboarded that I9's weren't submitted on time, there were issues with employee pay, etc. Paycor embarrasses us every week in new employee orientation because employees cannot complete their onboarding and they cannot log into their accounts or reset passwords. Employees have issues regularly with the app and employees hate Paycor. Our company uses to HRIS systems from a recent merger and literally every single HR rep voted to go with ******* because Paycor is such a terrible system. I would never recommend them and the sooner we can get onto ******* the better. When you have less than a 1.4/5 on the BBB rating you obviously are a pretty crappy company. Oh, we also recommended another company to get Paycor right after we did before they yanked all the customer service out from under us. That company ended up pulling out less than a year later because of all the issues. Nothing like making an ass of yourself by recommending another company get such an embarrassingly bad HRIS system that caused all kinds of employee issues and cost the company money and ruining a relationship with another company in a county with 10,000 people.
  

  Paycor, Inc.

  Date: 05/03/2023

  We sincerely apologize for the negative experience you've encountered with Paycor's customer service and platform. We understand how critical it is for our clients to have timely and effective support, and we regret that we have not met your expectations in this regard.We're concerned to hear about the onboarding and compliance issues you've faced, and we want to assure you that we take these matters seriously. Our team is committed to continually improving our platform and services to provide the best possible experience for our clients and their employees.We understand the importance of a seamless transition during a merger, and we're sorry to learn that our platform hasn't been the right fit for your needs. Your feedback will help us identify areas where we can enhance our system and services.We would appreciate the opportunity to address your concerns and work together to find solutions that meet your needs. If you're willing, please reach out to our Client Support team so we can better understand your situation and strive to make things right.Once again, we apologize for any inconvenience and thank you for bringing these issues to our attention. We hope to have the opportunity to resolve your concerns and rebuild your trust in Paycor.

  Josh B

  Date: 05/04/2023

  What I want is for Paycor to respond to any work order or complaint I've already raised. I don't need some nice sounding response on a BBB review, I need actual customer service. I need the system to work and not cause issues for myself and my employees on a daily basis. I need password resets to actually send readable codes and not cut off numbers that employees can't see. How am I supposed to reach out to your client support team when you don't even help with my day to day work orders and issues? I put in a complaint after a work order submitted weeks ago has not been resolved your customer service team then tried to set up a call with me less than 24 hours later when I wasn't available. I tried to reschedule and have heard nothing back. This is the problem. Quit cutting back on your customer service staff and cut your sales staff. Literally the only people in your company who are good at what they do, which is lying to sell your product.

• Review fromAMANDA C

  Date: 04/26/2023

  1 star
  Thought we had problems before we switched to Payco, now I wished I had stayed with our old provider! Absolutely horrible! Incompetent support staff, will not return emails or calls regarding cases, close cases without resolution.
  STEER CLEAR IF YOU ARE LOOKING TO FIND A SOLUTION, THIS IS NOT IT!
  

  Paycor, Inc.

  Date: 05/01/2023

  Hello ******, we deeply apologize for your experience. I took a look at your account and saw that in the last week you have called in 3 times. It looks like 2 of the times the rep was able to assist you on the phone and the other case the rep was able to follow up to resolve your issue via email the same day. If you are still experiencing any issues, please do not hesitate to contact our support team again, as we are more than happy to help and would appreciate the opportunity to make this right.

• Review fromRobin F

  Date: 04/07/2023

  1 star
  Paycor is the absolute worst!! Giving them a 1 star review is generous!!! They don't respond timely to questions; you don't get an assigned customer service rep so you have to email or chat with people and each time you do, you get a new case # even if you are inquiring on the status of an existing case. We recently closed our account and they won't take calls over the phone even on existing tax cases where they didn't pay taxes on time. I would never recommend anyone using Paycor for their payroll services - I regret we were with them for almost 2 year. By far, the WORST customer service I have ever experienced.
  

  Paycor, Inc.

  Date: 04/10/2023

  Hi *****, we are sorry to hear about your experience. We transitioned to shared support model so that you would get a specific specialist for your issue each time you call in. We do have a dedicated support team for former clients who would be more than happy to look into your tax problem. Please send them an email at ********************************************

• Review fromMichael L

  Date: 04/03/2023

  1 star
  My company changed payroll companies. This company gave my company such a hard time. I am trying to get a w2 from a year ago. good luck.
  

  Paycor, Inc.

  Date: 04/04/2023

  Hello *******, we are sorry to hear about your experience. We are not able to give unlimited life time access to our system after an account is closed. When we close an account, we have a signed contract stating that the client needs to download any information they need and allow a month to do so. If the needed information is not downloaded we have extended access that we can ****** Please email ******************************************** and we will be more than happy to send a quote!

• Review fromA. S.

  Date: 03/29/2023

  1 star
  BEWARE! If you become a former client of Paycor, they will ignore you if you need help with an issue at the time of service. They only department available to assist is the Deactivation team and they ONLY communicate via email. There is absolutely no way to speak to someone on the phone. If you call Paycor, your only options are current client support or the sales team. The sales team could care less about helping or escalating the ticket. We requested help for an issue and it took OVER A MONTH to get a response. Even reaching out to direct contacts were were ignored and no one said they could really do anything to help. Their process for former clients abhorrent and convoluted and we will NEVER use or recommend them to any one ever again.
  

  Paycor, Inc.

  Date: 03/30/2023

  We're sorry to hear that you had a negative experience with our support team as a former client. We take all feedback seriously, and we apologize for any inconvenience you may have experienced. We do have a separate team dedicated to assisting former clients with issues, and we understand that email communication may not always be the most efficient or satisfactory way to resolve an issue. We are committed to continually improving our processes and will take your feedback into consideration.

  A. S.

  Date: 03/31/2023

  If you take feedback seriously and want to improve your processes as you so claim, here is my advice. Allow the deactivation team the ability to speak on the phone. I was told that he authorized rep could just sent an email and have additional contacts added. However, I was later told a contradicting statement that "due to the age of this account and that it is coded as lost, we are unable to add any other contacts to this account." Allow for a better process for former clients otherwise they will be certain to never return and discourage potential clients from going to you. It is absolutely ridiculous.

• Review fromS. S.

  Date: 03/17/2023

  1 star
  Paycor was great when we started using them in 2017, but we have been noticing the difference in their services in 2021/2022. We stopped using Paycor in December 2022 for that reason (which was not easy to terminate their services with all the run around we got), and when we terminated their services, we were told that our employees would have access to their paystubs and tax documents for 12 months. Our employees have been trying to retrieve their W2 to do their taxes, but we no longer have access to them as employees. They are impossible to get a hold of someone to speak to, and when I email their deactivation team and open a case, I'm getting replies saying that we need to pay $100 month to restore access. I do not recommend Paycor if you want to keep your sanity.
  

  Paycor, Inc.

  Date: 03/20/2023

  I'm sorry to hear that you had a negative experience with Paycor. We strive to provide exceptional service to all of our clients, and we're disappointed to hear that we fell short of your expectations in 2021/2022.Regarding your termination process, we apologize for any inconvenience or frustration you may have experienced. We understand that terminating services can be challenging, and we will certainly take your feedback into consideration as we work to improve our processes.In terms of accessing your employees' W2 forms, we understand how important it is for your employees to have access to their tax documents. While we do provide access to paystubs and tax documents for 12 months after service termination, it appears there may have been a miscommunication about how to access these documents. I have escalated your account with leadership on our service team and they will be reaching out shortly to assist.

  S. S.

  Date: 03/24/2023

  I have yet to hear back from Paycor regarding how to access these documents. Only communication I received was that I can pay for extended access. Not sure when we have to pay for extended access when we are supposed to have access to paystubs and tax documents for 12 months after service termination.Also we were invoiced and debited via ACH for Paycor Recruiting Pro in February 2023. We haven't used Paycor since December 2022. We need the refund for these charges ASAP. This is ridiculous that you cannot speak to anyone at Paycor regarding issues because there is no phone support for former Paycor clients. I will expect someone to contact me as soon as possible to take care of the charges and to give us access to our tax documents and previous pay stubs.
  

  Paycor, Inc.

  Date: 04/03/2023

  Hello *****, I will have one of our deactivated account specialists reach out shortly to explain in more detail!

• Review fromNichole S

  Date: 03/10/2023

  1 star
  So hard to get ahold of any one at the company. Takes 2-4 weeks to respond to a ticket - if they respond at all. We are no longer their customer and trying to get ahold of anyone is even harder! Hasnt sent my company a copy of the W2's or W3 or Quarter 4 tax packet. Sales wont help either.
  

  Paycor, Inc.

  Date: 03/12/2023

  Hello ******, we are sorry to hear about your experience. I took a look at your account and saw that your support specialist sent the W2s last week and is awaiting your response. Please let us know if you are still experiencing issues by emailing us at ******************************************** and we would be more than happy to assist!

• Review fromKimberly J

  Date: 03/07/2023

  1 star
  Paycor is the worst! Zero customer service. Haven’t received a return call in years. Switched to a new company in January after being with Paycor gor 10 long miserable years. DO NOT USE PAYCOR! You will be DISAPPOINTED. NO ACCOUNTABILITY. To many complaints to itemize. HORRIBLE HORRIBLE!!!! One broken promise after another. No dedicated account managers. Each department is pieced out. Right hand doesn’t know what the left hand is doing. Over billed us over and over!!! They care more about having their name on a stadium than their customers. Most disrespectful company I have ever encountered.
  

  Paycor, Inc.

  Date: 03/08/2023

  Hello ********, we are truly sorry to hear about your experience and would like the opportunity to correct anything you feel is needed. From this review it is difficult to pinpoint the cause of your frustration. If you are open to it and still have outstanding issues, please email us at ******************************** and we will be more than happy to assist.