Reviews

This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Paycor, Inc. has 14 locations, listed below.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
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  Paycor, Inc.

  644 Linn St, Suite 200 Cincinnati, OH 45203

  
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  Paycor, Inc.

  7692 Angel Dr NW North Canton, OH 44720

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  Paycor

  3 Summit Park Drive Suite 300 Independence, OH 44131

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  Paycor, Inc.

  3140 Governors Place Blvd Ste 110 Dayton, OH 45409

Review Details

• Review fromDave M

  Date: 10/11/2022

  1 star
  I cannot imagine getting worse customer service anywhere else. I hired them to do my payroll and right off the start as soon as I signed up all communication stopped. The worst salesman I've ever dealt with, *************************** just wanted to sign me up and then let me suffer through one problem after another. I had reached out to him on multiple occasions with no response. Once you sign up you are on your own! They claim that they take care of everything but let me tell you it's a full-time job making sure they do anything. I called because they messed up my payroll and was on hold for 58 minutes until I talked with someone. If you think that hiring them will save time, no, just the opposite.
  

  Paycor, Inc.

  Date: 10/20/2022

  Hello *****, thank you for taking the time to leave us a review and offer your feedback. We apologize that you have not been receiving the level of support you expect to receive from Paycor. One of our guiding principles is to put our customers first, so please know we take this seriously. I took a look into your account, and I see you have made 2 calls into our service line since you went through implementation and the issues were resolved quickly by our support team. If you are still experiencing issues, please email me at **************************************************** as I want to personally make sure that you are taken care of.

• Review fromGregory J

  Date: 10/10/2022

  4 stars
  We have been with Paycor for a few years now and they have been great to work with. I really enjoy all of the new features they are coming out with, and I've never had an issue with my payroll. They also have a great help center with training so I don't need to call in to figure out how to use anything. My only complaint was that it seemed like they were going through some staffing issues in customer service. It takes a lot less time to get someone on the phone than it did last year, however its hit or miss if you get someone that really knows what they are doing. I will say they're always good at getting back to me even if they don't know the answer right away on the call.
  

  Paycor, Inc.

  Date: 10/11/2022

  Hello ****, we really appreciate your review! We pride ourselves on empowering front line leaders, so it's great to hear how much you like our help center and new features. We look forward to continuing to serve you and your organization!

• Review fromBrandon S

  Date: 10/07/2022

  1 star
  We've been with Paycor for a few years and I've never been impressed with anything they do. Initially we just had problems getting support. We'd submit a ticket and if they responded it would usually take a few weeks. On several occasions I didn't receive a response at all.Over the past year they started making billing mistakes every few billing cycles. Often times it was an incorrectly applied ancillary fee, and we had to expend a lot of time and effort to get the fees refunded. I believe we only got one or two of them credited, for the others nobody ever responded to our support requests.Until now I haven't been a fan of Paycor but I tolerated them. However, their recent price increase was the last straw for us. I was only made aware of the increase when I received a random unexpected invoice. This invoice has different charges and amounts than our typical invoice. So I submitted a support ticket assuming it was an erroneous invoice. Nope, not the case. I received a response three days later about the price changes, which they claim to have notified me on 9/1. First, I am OCD about communications, I would never have missed such a notification. Second, a month is NOT sufficient as there is no way to switch providers in that timeframe. Switching payroll providers is a cumbersome task and requires months of planning. Especially in our case since we also use their time and attendance features. Bottom line, Paycor knows that they can push the boundaries of customer relationships because it is difficult and time consuming to switch providers. I wish my company never decided to switch to Paycor in the first place. And now I get to spend my valuable time researching other payroll providers, and eventually dealing with the process of making the change. But it will happen, because Paycor doesn't deserve my business.
  

  Paycor, Inc.

  Date: 10/10/2022

  Hello *******, I would first like to apologize that you have not been experiencing the level of support Paycor has committed to delivering. We continue to invest in customer experience and make optimizations to our service model so that we can consistently deliver excellent customer service. I have alerted management about your account and a specialist will be reaching out shortly!

• Review fromJ. A.

  Date: 10/06/2022

  1 star
  I dont k or how this company earns an A+If I could give a negative I would. Absolutely the worst business decision I have ever made to switch to this abhorrent excuse for a payroll company.Everything you have read in the other negative reviews is spot on.This is a company with zero Ethics, a fondness for undisclosed fees that kill your budget, no ability to resolve customer concerns, great ability to punt you from one department to another where you just sit and wait for them to call you as you cannot call them, and access to your bank account! Buyer Beware!!!!! They are great at sales and nothing else.Horrible experience from Day 1 and I cant get out!! Im a prisoner of Paycor.
  

  Paycor, Inc.

  Date: 10/07/2022

  Hello and thank you for taking the time to leave your feedback. We apologize that you have not been receiving level of support you expect to receive from Paycor, and it is not the level we have committed to deliver. We are continuing to make optimizations to our service model and invest in our customer experience to ensure we are consistently delivering the highest level of customer service. If you are open to expanding on your review, please email ***************************************************** We take your feedback extremely seriously and would appreciate the opportunity to correct this.

  J. A.

  Date: 10/12/2022

  Well, I received your response and immediately sent an email to Paycor listens as instructed.Not surprised to report that I have not heard back from a single person!