Reviews

This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Paycor, Inc. has 14 locations, listed below.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
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  Paycor, Inc.

  644 Linn St, Suite 200 Cincinnati, OH 45203

  
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  Paycor, Inc.

  3140 Governors Place Blvd Ste 110 Dayton, OH 45409

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  Paycor

  11405 N Pennsylvania Street #100 Carmel, IN 46032

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  Paycor, Inc.

  2550 W Tyvola Rd STE 150 Charlotte, NC 28217

Review Details

• Review fromCherri S

  Date: 03/07/2023

  1 star
  Switching to Paycor is the WORST mistake I've ever made. The Implementation Specialist we had was terrible and trying to get Support on the telephone is impossible. Upon receiving our W-2 forms, we discovered they were incorrect for employees who had our healthcare plan because the deductions were mislabeled as a taxable reimbursement. After providing Paycor a spreadsheet of exact corrections that should be made, it took them 17 working days to respond with an email stating that I needed to sign an agreement to pay a ridiculous amount of money for the corrections and that it would take 7 - 10 working days for the corrections to be completed. A week later, I received another email stating that it will take 10 - 15 working days for the corrected W-2 forms to be completed, and 6 - 8 weeks for an amended tax return to be completed. SO...from the time I provided Paycor with the corrections that needed to be made, it will take a minimum of 7 weeks for new W-2 forms. This is UNACCEPTABLE. After only 6 months with Paycor, we are switching to a new provider.
  

  Paycor, Inc.

  Date: 03/08/2023

  Hello ******, we are sorry to hear you felt you did not have a good experience. Because Paycor is not a legal tax advisor it is the responsibility of the client to ensure that tax setup and deductions are correctly set up. Of course, we are happy to assist and provide resources. We also apologize for the timeline; however, we are unable to speed up the process due to the **** We do not set their timelines or have any control over their acceptance of amended returns. If you have any other questions or concerns, please contact us at ******************************** and we will be happy to assist you.

• Review fromD. S.

  Date: 03/01/2023

  1 star
  I became a Paycor customer back in 2019 and at the beginning this was a great company. After going public, our basic payroll bundle doubled in price (we do not use any HR management, PTO tracking, 401k, nothing - simply a weekly payroll). We did start paying 1099 contractor employees via Paycor's system which is where my biggest issues came in. When you go to add a contractor, you have to check a box marking them as a contractor which any reasonable person would figure would categorize their pay as ******** pay.
  When I called in due to receiving blank W-2s (zero dollars reported) for each of my 5 independent contractors (instead of 1099s), the lady assured me it was a software issue on Paycor's end and would be rectified immediately and I would be receiving my 1099's via expedited shipping. After 2 weeks I still had not received anything. When I called back in to address this, I was told I would have to pay $1,000 to have this fixed as (unbeknownst to me) you have to go in and add in a special pay code to assign to the 1099 Independent Contractors as Paycor's system defaults them to taxable earnings but doesn't actually withhold tax?
  It is now March (I called mid to late January to begin with), and after 4+ calls in to customer service, I've been repeatedly assured a call back regarding my concerns and have yet to have any phone call, emails, or any other communication. I have since handled my own 1099s since Paycor seems to be more interested in charging its customers fees rather than providing good customer service. My most recent call I simply wanted an address to send my dilemma to one of the officers of the company and the representative stated they were unable to provide this to me.
  I had previously referred a number of customers to Paycor but with how terribly I've been treated through this, I'm now recommending people drop Paycor. It is quite clear how little Paycor actually cares about its customers - prime example of going public gone wrong.
  

  Paycor, Inc.

  Date: 03/07/2023

  Hi ******, because Paycor is not a legal tax advisor we are unable to make official tax recommendations or change tax information for you. Of course, we are happy to assist and provide resources, but taxes are the responsibility of the client as stated in your service agreement. We are truly sorry to hear about your experience with customer service. We have recently added a 31% increase in our service staff to alleviate any delays you may experience. If there is anything outstanding, please email us at ******************************** so that we can look into the problem!

  D. S.

  Date: 03/09/2023

  Per our contract with Paycor, If as a result of an error or omission made by Paycor in performing the ********** Services hereunder, an applicable taxing authority imposes a penalty on or assesses interest against Client, Paycor will pay all penalties and interest to the extent resulting from Paycors error or omission. In any such case, Client shall be responsible for all additional taxes and any other interest charges. We do have the tax filing service with Paycor. Paycor admitted to the filing error being a software issue on our end and assured me this will be corrected and ****s will be expedited to you. I have also requested a copy of this phone recording from Paycor who has denied my requests as I believe they are trying to cover this sort of situation up and compel their clients to pay extra fees which if Paycor is willing to pay taxing authority penalties and interest on their errors, they should surely cover their in-house expenses with regards to their errors and should furthermore adhere to and honor their commitments to clients once made.

• Review fromGerri D

  Date: 02/24/2023

  1 star
  STAY AWAY!! Pay core is the absoulte WORST!! Nonexistent customer support or service. When they make errors they will blame and try to charge you to fix. If you can get them to fix the error at all. 2022 pay stubs that the Paycore implementation specialist set up were wrong. We had to work for months to correct the pay stubs, then they sent W2's that are wrong. Have been hounding them for weeks to correct and send new W2's. Still no corrected W2's adn we continue to get the runaround.
  Do yourself and your company the biggest favor of your life and DO NOT USE THESE PEOPLE!!
  

  Paycor, Inc.

  Date: 02/27/2023

  Hi *****, we are sorry to hear about your experience. Because Paycor is not a legal tax advisor, correct tax set up is the responsibility of the client. Of course, we are happy to assist you as well as issue corrected W2s, please contact ******************************** so that we can look into the issue and assist!

  
  

   

  
  

  UPDATE

  
  

  Paycor set up the taxes incorrectly, not us and you have been unwilling to correct your error. Your customer service is abysmal. When I wrote a review detailing Paycore wrote a response that had nothing to do with my complaint. EVERYONE read all of the reviews and complaints against this company. SAVE YOURSELF. DO NOT USE THESE PEOPLE FOR AYTHING!!!!

• Review fromEmily G

  Date: 02/23/2023

  1 star
  Glitchy Inaccurate Software with Terrible Support
  Extremely unprofessional service and support. Software often breaks, has glitches, and frequently does not act in the way it should.
  I cannot trust this platform to deliver the services we are paying for and when it comes to payroll, employee benefits, tax compliance, and time tracking. There is no room for error in this business - people's paychecks depend on it.
  When issues do arise, the customer support staff is not helpful - they do not understand the problem, nor take the time to understand the problem. They do not provide helpful resolutions, they generally exit the chat or tell you that someone else will need to handle it, but never see anything through to resolution. You have to email several times about the same support ticket to get any type of help and usually they do not provide help, they simply stop replying.
  The software that should be integrated like scheduling, 401K support, PTO accruals, etc are not actually linked. You have to set them all up separately and they properly sync with only intermittent success. They even removed their API and no longer support it.
  I do not recommend this company at this time. If someone would return my call or fix my issues, I'd happily change my review.
  At this point - I cannot give a good rating to this company and I strongly urge anyone else considering this platform to go with a different company.
  What they promise you up front and what they deliver are two completely different experiences.
  

  Paycor, Inc.

  Date: 02/24/2023

  Hello *****, I have escalated your account and a specialist will be reaching out shortly to discuss in more detail and get to the root cause of the issues you have stated.

• Review fromAbishe K

  Date: 02/20/2023

  5 stars
  I just recently finished implementation, but already have had a great experience. My specialists were readily available for any questions we had and helped us to set up a pretty complex GL as well. Looking forward to a continued great relationship with Paycor!
  

  Paycor, Inc.

  Date: 02/21/2023

  Hello ****** - thank you for your review. We are thrilled to hear about your positive experience with Paycor!

• Review fromJ. F.

  Date: 02/17/2023

  1 star
  This company made a huge 23K error on my husband's W2. His employers rep has reached out to them multiple times. He was told he would have his corrected W2 by today, 2/17/2022 and of course, nothing. Phone calls and emails made today have gone unanswered as of this writing. My husband's identity had been previously compromised and he had to unfreeze his credit lines so we could file our taxes. Our tax accountant pointed out the huge error, and my husband has been trying to get it fixed ever since. I'm so upset, because we are in limbo in waiting to do our taxes, and to receive our much needed refund and now we have no idea when it will be fixed! What is wrong with this company? DO NOT USE THIS CO. FOR YOUR PLACE OF BUSINESS.
  

  Paycor, Inc.

  Date: 02/20/2023

  Hello ******, as we spoke about over ******** messenger, we are unable to provide sensitive information to unauthorized contacts. Paycor is not a legal tax advisor, which means it is the client's responsibility to correctly withhold taxes from their employees. We will be more than happy to speak with an authorized contact from your husband's company in order to help them correct their error and issue a new W2.

  J. F.

  Date: 02/23/2023

  The issue has finally been corrected thank you.

• Review fromH.S.

  Date: 02/13/2023

  1 star
  If I could give this company zero stars I would. Mirroring other reviews, sales team promised dedicated service model and during implementation got a bait-and-switch to a call center that is worthless. No one knows anything, takes forever to get any resolution on issues. Currently working through a 401K reporting issue that I put a ticket in for almost a month ago. Called multiple times and after being told "it's being worked on" "it would take 3-5 more days to get fixed" I was told today that it JUST GOT ASSIGNED to someone today to work on and no one has in fact been working on it for the past month - so in fact Paycor's CS team has been lying to me for almost 4 weeks.
  

  Paycor, Inc.

  Date: 02/14/2023

  I would like to thank you for sharing your experience. It's disappointing to hear that your 401K reporting issue has been unresolved for almost a month, and that you have been given inconsistent information about the status of your ticket. It's understandable that you feel frustrated and that you don't feel that you've been given the level of service that you were promised. I took a look at your specific case, and it appears that our service team was able to get in contact with you already today. If you have any further questions about this, please reach out to your dedicated EDI specialist, ******, and she will be more than happy to assist!

  H.S.

  Date: 02/17/2023

  Hi, Thanks for the update. I did speak with the specialist, and I was told my issue had to be sent to yet another team and that I would receive an update the next day on my case. I am still waiting for that update 3 days later. I'm tired of being told things by your CS team that are misleading.

• Review fromL. P.

  Date: 02/09/2023

  1 star
  This company is useless have been trying to cancel payroll with this company since prior to 01/23/2023 and they are still debited my account after I told them they were NOT authorized. Their fees are out of control . From $85.40 in October 2022 to November 2023 to $150.00. They nickel and dime you for everything worse than the cable company. STOP going in to my bank account and stealing funds.
  

  Paycor, Inc.

  Date: 02/13/2023

  We apologize for the inconvenience and frustration you have experienced while trying to cancel your payroll with Paycor. We take your concerns very seriously and would like to investigate the situation further. I have escalated your account and a specialist will be reaching out shortly.

  L. P.

  Date: 02/14/2023

  this company is horrible nothing but excuse after excuse for their shortcomings. Took money from my account after I told them not to.

• Review fromJanet W

  Date: 02/09/2023

  1 star
  Our small business had a terrible experience with PayCor; onboarding was smooth but weird. Lots of promises made by the sales team that never happened and trying to reach someone in customer service was unheard of! Emails went no where, trying to actually talk to someone on the phone was impossible and they messed up our PTO so badly that I had to start from scratch. We left after only a few months and switched to a different company to process our small business payroll.
  I needed some reports for our new accountant and they hold your data hostage! If you are thinking about leaving, snag & run every report imaginable because once you leave, you have to PAY to get your reports run and sent to you. I've been trying for about 6 weeks to get our reports out and it has been a nightmare!
  

  Paycor, Inc.

  Date: 02/10/2023

  I'm sorry to hear that you had a negative experience with Paycor. This are certainly not the experiences we aim to provide for our customers, and I apologize for any frustration and inconvenience you may have experienced. We do charge a fee for continued use of our platform after deactivation but provide notice to our clients and encourage data downloads. If you are still experiencing issues please reach out to ****************************** and we will be happy to assist.

• Review fromRichard T

  Date: 02/07/2023

  1 star
  I would not Recommend PayCor to anyone. Their customer service is HORRIBLE. I created a case for an employee who had an incorrect W-2. After two weeks, five attempts at emails and three phone calls, I finally got a hold of someone who could help me, the problem is that they charged me over $600 to fix THEIR mistake. I had to agree to it because I had no other options because my employee needed his W-2. I am more than irate with PayCor and will be asvising our company to leave them soon.
  

  Paycor, Inc.

  Date: 02/08/2023

  Hi ******* - we appreciate the feedback. As Paycor is not a legal tax advisor, tax set up and compliance are ultimately the responsibility of the client. However, Paycor does provide guidance, suggestions, and is happy to walk you through set up. To make sure we do our due diligence in your case, I've had a manager from our service team review your account and will be reaching out shortly to ensure all correct steps were taken by our representatives.