Reviews

This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
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  Paycor, Inc.

  2851 Charlevoix Dr SE STE 210 Grand Rapids, MI 49546

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  Paycor

  11405 N Pennsylvania Street #100 Carmel, IN 46032

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  Paycor

  305 N Hurstbourne Pkwy Ste 115 Louisville, KY 40222

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  Paycor, Inc.

  2550 W Tyvola Rd STE 150 Charlotte, NC 28217

Review Details

• Review fromBeth B

  Date: 09/30/2023

  1 star
  The worse payroll company I have encountered. My company was with another payroll vendor that was purchased by Paycor. We agreed to go with Paycor because of promises of wonderful services and cost savings. The transition has been a nightmare. My implementation person doesnt have a clue what she is doing. I process payroll Monday and I am finding out the settings for payroll are not completed. There is no transparency at all with this company. I have asked for a timeline of the implementation but no one cares about you are your concerns at this company. I cant imagine someone with little experience going through this process. Never have I experienced such incompetent with a payroll company.
  

  Paycor, Inc.

  Date: 10/04/2023

  Thank you for sharing your feedback. We apologize for the negative experience you have had with our payroll services during the transition. We take your concerns seriously and have escalated your account. A manager will be reaching out to you shortly to address your concerns and provide assistance. We appreciate your patience and understanding.

• Review fromJustin J

  Date: 09/28/2023

  1 star
  DO NOT USE PAYCOR. After 2 years they tried to increase my price by 3x. I currently pay $3800 a year and the new "plan" would raise my bill to $9000+. Let that sink in. An inside sales rep will sell you additional services but will not downgrade my current service. I was offered a 6k a year solution with 2 year agreement to almost double my bill. WOULD YOU STAY WITH ANY SERVICE THAT WOULD DOUBLE OR TRIPLE YOUR BILL? They know switching payroll is a pain so they are banking people will take the price increase to not deal with the hassle. Their inside sales rep claimed they would be available to assist with any issue but when I asked to downgrade my service I was told that I need to call customer service. Mind you customer service at PAYCOR is TERRIBLE. 30 minute hold time to leave a message! Their system is constantly down and won't allow you to run payroll by the cutoff time and they will charge you a $50 late fees and nickel and dime you. Learn from my mistake and save yourself the headache and choose a different payroll provider! Paycor is NOT the one.
  

  Paycor, Inc.

  Date: 09/29/2023

  We apologize for any inconvenience or frustration you may have experienced with our services. We understand that pricing changes can be unexpected and challenging to navigate. Our goal is to provide transparent and fair pricing to our valued customers.We appreciate your feedback regarding our customer service and system reliability. We strive to offer prompt and efficient assistance to all our clients. We understand the importance of a reliable payroll system and are continuously working to improve our technology to ensure a seamless experience for our users. We will share this feedback with the team.

• Review fromLeston W

  Date: 09/25/2023

  2 stars
  Got the run around and ignored. Tech support here for ******** Lawn and Garden. Our company is trying to switch to paycor. Horrible support so far. When I try to login to support.paycor.com I get "We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help." I call support at 855-XXXX and the automated machine tells me I have to login to support to access the client ID for help. This is an endless loop I am trapped in. I tried a few times and got through the prompts and talked to a real life person in sales, the gale refused to help me because I did not know the client ID. I asked her to at least forward this systemic loop I was stuck in to her manager and she refused. She gave me a ** explanation about how it was more secure that I could not access anything. Long story short, Paycor has problems with people calling in for help so they just lock everyone out. Being too locked down is a decision that negatively impacts your customers, and using something like sales force for payroll related applications shows paycor does NOT really care about privacy or security in any serious capacity. Finally through emails one of the implementation specialist explained that they wont authorize our IT department to get support and that our HR director has to call in every time with us when we need IT help. I really recommend to anyone to NOT use this company the reality of what they really are is far separated from the front they put on and it shows when you actually talk to the staff. They know they work at a bad company.
  

  Paycor, Inc.

  Date: 09/26/2023

  Thank you for sharing your concerns regarding your experience with our support services. We understand the importance of security, especially for a payroll company that handles personal information.To address your concern about authorizing your IT department to access support, we would like to inform you that authorized contacts have the ability to add additional authorized contacts at any time. This means that if your HR director feels that your IT department requires access, they can easily add them as authorized contacts. Our service team would be more than happy to walk you through the process of adding authorized contacts and provide any necessary assistance.We take privacy and security seriously, and we assure you that our systems are designed to protect your sensitive information. We have implemented robust security measures to ensure the confidentiality and integrity of your data.We apologize if you felt that our staff did not provide the level of assistance you expected. We strive to deliver exceptional customer service, and we appreciate your feedback as it helps us improve our services.If you have any further questions or concerns, please do not hesitate to have an authorized contact reach out to our support team at. We value your business and hope to have the opportunity to address your concerns and provide you with a better experience.Thank you for bringing this to our attention.

• Review fromLa A

  Date: 09/06/2023

  1 star
  Terrible mistake switching over to Paycor. They have the worst customer service! Stay away by any and all means necessary! I wish the company I work for did better research before deciding to switch to Paycor. We were promised to be in implementation for 6 months with dedicated and knowledgeable reps, but were moved over to support within 2 months. They assigned us a rep who had no idea what he was doing only to create a mess that has yet to be cleaned up. The system is very slow, always glitching, and there is always a "system error" when trying to generate reports. Payroll is a huge mess and none of their reps know how to fix the issue which requires lots of manual work. Their sales rep vanished and does not respond to any emails. All the issues we have with the system has yet to be corrected from payroll, to timekeeping, and even recruiting. Paycor and their sales rep has failed at every promise that was made during the sales process. I strongly encourage anyone that is considering Paycor as their payroll company to look at other companies such as **** ********** ****** and save yourself the headache!
  

  Paycor, Inc.

  Date: 09/11/2023

  We apologize for the negative experience you have had with Paycor and understand your frustration. We take customer feedback seriously and are committed to addressing your concerns.We have escalated your account and a specialist will be reaching out to you directly to address the issues you have encountered. Our team is dedicated to providing knowledgeable support and resolving any problems you may be facing with our system.We apologize for any inconvenience caused by the transition from implementation to support. We strive to ensure a smooth transition for our clients and it seems that we fell short in your case. Rest assured, we will investigate this matter further to prevent similar situations from occurring in the future.Regarding the system performance, we understand the importance of a reliable and efficient platform. Our technical team is actively working to address any glitches and system errors you have encountered. We appreciate your patience as we work towards a resolution.We are also sorry to hear about the lack of responsiveness from your sales representative. We will investigate this matter internally to ensure that our team is providing the necessary support and communication to our clients.We understand your frustration and appreciate your feedback. We value your business and are committed to resolving these issues promptly. Please expect a call from our specialist to discuss your concerns in detail and work towards a resolution.Thank you for bringing these matters to our attention. We look forward to the opportunity to make things right.

• Review fromCarrie L

  Date: 09/01/2023

  1 star
  I am extremely disappointed with the level of service provided by Paycor regarding their tax services. Their failure to set up these services properly has resulted in significant consequences for our company. Not only were our Q4 tax returns filed late, but we have also incurred penalties and interest from the state department of revenue for 11 of our companies. To make matters worse, we have outstanding penalties and interest letters that have been awaiting a response from Paycor since May. Despite our attempts to reach out through email to their support team, we have not received any reasonable response or resolution. This is absolutely unacceptable and indicates a lack of accountability and responsibility on their part. What adds insult to injury is the fact that we are now receiving calls from the Department of Revenue demanding immediate payment. It is deeply frustrating that we are left to deal with the consequences of Paycor's inadequate services, while they seemingly evade any responsibility. The lack of an escalation process and the refusal of management or senior-level staff to take our calls only heightens our frustration. In all my years of dealing with payroll companies, I can confidently say that Paycor has been the worst. Their incompetence and negligence have caused us significant financial burdens and stress. I strongly caution others to reconsider using Paycor for their payroll needs, as their lack of commitment to resolving issues and their disregard for their clients' concerns demonstrate a complete disregard for customer satisfaction.
  

  Paycor, Inc.

  Date: 09/02/2023

  Thank you for bringing this matter to our attention. We apologize for the inconvenience and frustration this has caused your company. We take your concerns seriously, and we understand the urgency in resolving these issues.We have escalated your case, and a specialist will be reaching out to you shortly. They will work diligently to address your concerns and provide a reasonable resolution. Once again, we apologize for the negative experience you have had with our tax services. Rest assured, we are committed to rectifying the situation and ensuring your satisfaction.Thank you for your patience.

• Review fromS. H.

  Date: 08/27/2023

  1 star
  I am deeply disappointed and frustrated with the unethical practices demonstrated by Paycor. My experience with them has been nothing short of a nightmare. It is evident that Paycor saw fit to exploit my busy schedule and capitalize on my lack of attention to detail to enroll me in their highest-priced service without my consent. To make matters worse, they went on to charge me for employees who hadn't received a single paycheck for an entire year. This blatant disregard for my financial wellbeing and their failure to even send me invoices throughout this ordeal is a testament to their lack of transparency and accountability. When I took the initiative to address this situation and request a reasonable refund or credit, my plea was met with an adamant denial. This level of customer care is both astonishing and appalling. It's clear that Paycor's primary concern is squeezing every penny out of their customers, regardless of the hardship it causes. Even after voicing my concerns and requesting to switch to a basic plan, Paycor continued to charge me exorbitant amounts that have left me feeling swindled. The audacity to disregard a customer's genuine request and continue to exploit them demonstrates a level of arrogance and greed that is incomprehensible. At this point, I can't help but feel like I've fallen victim to a criminal enterprise rather than a legitimate business. Paycor's actions have shattered any trust I had in their integrity and have left me grappling with the regret of ever getting involved with them. In the end, my experience with Paycor is a stark reminder that not all businesses have their customers' best interests at heart. Instead of providing a valuable service, they have demonstrated a complete lack of ethics and have transformed themselves into nothing short of a crime ring. I implore anyone considering their services to think twice and to steer clear of the deceitful and unscrupulous practices that Paycor so shamelessly embodies.
  

  Paycor, Inc.

  Date: 09/06/2023

  First and foremost, I would like to express our sincerest apologies for the frustration you've experienced. At Paycor, our mission is to serve our clients with transparency and integrity, and it's evident that we missed the mark in your case. For clarity, our records indicate that you signed the Client Service Agreement (CSA) on 4/26/18. The CSA states that prices are guaranteed for 24 months from the date the first payroll was run, which, in your case, was on 6/27/2018. The agreement also outlines our billing procedure, specifically stating, "Clients sold on Subscription and PEPM Payroll Bundles are billed the same for all monthly services, including Payroll and HR Bundles. They are billed on the high water mark of active employees in Perform for that month." The CSA also clearly notes the protocol for disputing charges. It's worth noting that we took your concerns seriously. Two separate pricing review cases were submitted on your behalf. Additionally, two separate Client Success Managers reached out to inquire about your specific pricing concerns. Unfortunately, we did not receive a response from you. We understand you expressed dissatisfaction with the findings, but further communication would have allowed us to delve deeper into your concerns and potentially find a resolution that would have been satisfactory for both parties. While I deeply regret the inconvenience and frustration this has caused, based on our outreach, your CSA's provisions, and the lack of further communication, we believe this matter has been addressed appropriately. That being said, your feedback is invaluable. We always aim to improve, and understanding our clients' experiences is pivotal to that. Please reach out if you wish to discuss this further or have any other concerns.

  S. H.

  Date: 09/09/2023

  "Additionally, two separate Client Success Managers reached out to inquire about your specific pricing concerns. Unfortunately, we did not receive a response from you."Can you give me the exact dates of these attempts?, because I just searched all my in boxes and do not see what you are referring to. All I got from you is another bill trying to charge me for a earlier correction that my new payroll company discovered after the first Quarter had already ended. This was your mistake and you wanted to charge me an additional $200 to fix your mistake, because I didn't catch it soon enough. I am not claiming you did anything outside of our contractual agreement. I was simply asking for consideration for a credit on my account, so I didn't have to sell a kidney to keep my business going. You just referred to the signed contract that was signed by my now retired predecessor. Any communication from you was going to an email we no longer used and it was our general mailbox which is full of mostly junk and we never saw them. I am not claiming this was your fault, I was simply trying to adjust to a fair amount for both parties, and you wouldn't even budge on your one sided contract agreement. I have been a business owner for about 20 years, and never have I met with such customer consideration except with a company that has a basic monopoly in my area, and they were jerks, because they knew I had little choice but to use their services. You, however, have 9 very qualified competitors who do exactly the same service as you, and you treated me as if I had no other choice than to use you for payroll services. That is arrogant on your part, and (in my opinion) bad customer service, sorry. This "No credits will be given from billing as the billing is valid. " is cut and pasted from the last communication I received from you regarding this case. I am not disputing the validity of the billing, I was simply asking for a fair adjustment as to meet what you should have charged me had I discovered the billing change earlier. I was requesting a credit to my account, not a refund. Now that I am with another company for these services, and have downloaded all my records from your website as pertains to my account, the only resolution for you at this point is to offer the exact amount I was asking to be credited in a refund. If you refund that exact amount this issue will be resolved, and I will remove this thread. Otherwise, it will be here forever. The ball is in your court. What will you do about it? (This is not a threat, I ********** this as my only recourse to expose your one sided contract agreement. We as the customers have no choice but to sign the contract. You however, have the choice to make that contract fair for all parties.) I have relationships with numerous vendors and all of them reach out about once a year to see how things are going. You however do nothing of the sort. Again, you don't have to do that. It is just good customer service, especially since you have some awesome competitors in your industry. You need to change this behavior pretty soon, or you will likely get more reviews like mine. As I have asked around the industry, you already have a bad reputation in this area. Just sayin'. You need to train customer service personal, or salesman, and you need to change your one sided contract that all customers have to sign.

• Review fromSummer M

  Date: 08/22/2023

  1 star
  Terrible service. They used to be great, I regret going back to them. They promised a dedicated rep. Lies, we did not recieve one. You will be pushed off after implementation and told to train yourself on all features via videos. They are constantly making changes to the reporting features that often cause them to malfunction. No accountability for lies and promises made when they sell you the packages and do not deliver. Look elsewhere.
  

  Paycor, Inc.

  Date: 08/23/2023

  We sincerely apologize for your experience and the frustrations you've faced. We take all feedback seriously and strive to provide the best possible service. We're sorry that we fell short of your expectations, especially regarding dedicated support and the issues you've mentioned about reporting. We'll work on addressing these concerns and would appreciate the opportunity to discuss and rectify the situation. Please reach out to our customer care team so we can assist you further. Again, thank you for bringing this to our attention.

• Review fromUCHE E

  Date: 08/16/2023

  1 star
  signing with Paycor was a big mistake, no customer support, late ******************** processing and lies instead of admitting mistakes, never received any good feed back or apologies for mistakes, I once called this company to inquire why we have not received our payroll checks and I was told that I called them at a busy time. I closed our accounts after a year and half worth of frustration and they continued to bill us for services that they did not provide, it was obvious that their system has a serious flaws, if you have two accounts that are tied together when you try to close your accounts the system will only close one account and give you a message that all associated accounts has been closed and no further action required, they will stop billing you for one account and continue to bill you for the second account even when their message said that all account has been closed and no further action required. I was told to take a picture of their message and send it to them and after that it took the associate over two hours to figure out how to close the second account.
  

  Paycor, Inc.

  Date: 08/21/2023

  We sincerely apologize for the experience you had with Paycor. It is not indicative of the high standards of service and support we strive to provide our clients. We acknowledge your frustration and concerns, and we sincerely regret that we were not able to meet your expectations.Regarding the issues you've raised, we are deeply sorry for the inconvenience caused by the delays in payroll processing, the lack of support, and the confusion about your account closure. We assure you that we are committed to learning from our mistakes, improving our services, and addressing the shortcomings you've pointed out.We understand that your relationship with Paycor has ended on a frustrating note, but please know that we value your feedback as it gives us an opportunity to identify areas for improvement. We have shared your comments with our management team for a thorough review, and we will work diligently to implement necessary changes to prevent similar issues in the future.Once again, we sincerely apologize for the inconvenience you experienced, and we hope you will give us another chance to earn your trust and show you the high level of service we are committed to providing.Thank you for sharing your concerns.

• Review fromJ. S.

  Date: 08/15/2023

  1 star
  The person who assigned to assist our company is really bad, she is unprofessional, not willing to help, overall Paycor doesn't offer any help when the problem is coming from their system, when we have to add a new account for our payroll staff that connects to our ovee 300 clients, Paycor told us we have to add it one by one to link to the new account for our staff or they will charge $200 per hour if we need them to work for us, so ridiculous, their sales person never reply our email, their customers service do not have enough knowledge to answer our questions and offer help, they made mistake on our taxes filing, sent a ticket to them, never reply, I would not suggest Paycor to any company who is looking for payroll system, stay away from Paycor will make your work better.
  

  Paycor, Inc.

  Date: 08/17/2023

  Thank you for bringing your concerns to our attention. We sincerely apologize for the experience you've had with our team and any inconvenience this has caused. We understand how important it is to have reliable support when it comes to payroll and tax matters, and we're committed to addressing your concerns.A manager will be reaching out to you shortly to discuss your specific issues and work towards a resolution. We will also be reviewing the incident to ensure that we can avoid such issues in the future and continue to improve our service.Please know that we value your business and take your feedback seriously. We're committed to providing a better experience moving forward. If you have any other questions or concerns, please don't hesitate to reach out to our support team.

• Review fromB. H.

  Date: 08/09/2023

  1 star
  They offer zero support once they have your money. I continuously have issues with the unstable platform. They get you for an upfront fee that if you leave them you can't ever get the money back. I feel like I am being held hostage.
  

  Paycor, Inc.

  Date: 08/11/2023

  We apologize for the difficulties you have encountered with our platform and for any frustration this has caused. We understand the importance of providing ongoing support to our customers and we regret if you feel otherwise.Upon reviewing our records, we did not find any open cases associated with your email address. We apologize if there was any miscommunication or oversight on our part. We are committed to assisting you and addressing any issues you may be facing.If you require assistance or have specific concerns, we encourage you to reach out to our support team directly. They will be more than happy to assist you and work towards resolving any issues you are experiencing.We apologize for any inconvenience caused and appreciate your feedback. We value your business and are committed to ensuring your satisfaction.

  B. H.

  Date: 08/15/2023

  How? There are no account representatives? You call and someone that does not care about your account “creates a case” and it eventually gets an email from somebody that does not care about your case and then it is referred to somebody that sends an email that does not care about your case. I have yet to have a phone call about my problem.
  You do not understand or care about on going support. If you did some would call me.
  Remember this. Technology is not an excuse for customer support.