Reviews

This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
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  Paycor

  305 N Hurstbourne Pkwy Ste 115 Louisville, KY 40222

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  Paycor, Inc.

  2550 W Tyvola Rd STE 150 Charlotte, NC 28217

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  Paycor

  1801 West End Ave Ste 920 Nashville, TN 37203

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  Paycor, Inc.

  644 Linn St, Suite 200 Cincinnati, OH 45203

  

Review Details

• Review fromShannon P

  Date: 01/24/2024

  5 stars
  I have been using Paycor for my payroll management needs, and I am extremely satisfied with the service they provide. The platform's user-friendly interface makes it easy for me to navigate and process payroll quickly and accurately.One of the standout features of Paycor is their exceptional customer service. Whenever I have had a question or needed assistance, their support team has been prompt, knowledgeable, and friendly. They go above and beyond to ensure that my concerns are addressed and that I have a positive experience using their platform.Additionally, Paycor's tax management capabilities have been a game-changer for my business. The platform automatically calculates and files my payroll taxes, saving me valuable time and reducing the risk of errors. I no longer have to worry about missing deadlines or dealing with complex tax calculations.Overall, Paycor has streamlined my payroll management process and provided me with peace of mind. I highly recommend Paycor to any business owner looking for an efficient and reliable payroll solution, backed by excellent customer service.
  

  Paycor, Inc.

  Date: 01/25/2024

  Thank you for your glowing review of Paycor! We are thrilled to hear that you are extremely satisfied with our payroll management service. We take pride in providing a user-friendly interface that makes processing payroll quick and accurate. Our dedicated customer service team is committed to providing exceptional support, and we are delighted to hear that they have been prompt, knowledgeable, and friendly in assisting you. We understand the importance of tax management for businesses, and we are glad that our platform's capabilities have been a game-changer for you, saving you time and reducing the risk of errors. Thank you for recommending Paycor as an efficient and reliable payroll solution with excellent customer service. We appreciate your business and look forward to continuing to serve you.

• Review fromTony G

  Date: 01/18/2024

  1 star
  I have been in HR for 20+ years and have gone through many implementations over my career. I must say that Paycor is by far the worst payroll/HRIS company I have ever worked with. The implementation team were unskilled, uncaring, and non-communicative throughout the entire process. We were then introduced to our "Premium Support" team which subsequently "ghosted" us until I became vocal enough to get everyone's attention. We have never tried so hard to make a system work like we did with Paycor. The "excellent" customer service that were promised was abysmal from the very beginning and never recovered. Through countless conversations about these performance and implementation issues, no one seemed to care. Absolutely zero service after the sale. Unfortunately, we were forced to move to another payroll/HRIS company within 9 months due to this complete disaster. I thought *** had terrible customer service until we worked with Paycor and now I stand corrected. Lastly, when we left them, we immediately lost access to our data. Per the contract we should have had it for 60 days. In order to get OUR data, I now have to pay an additional monthly fee. Unbelievable!!!
  

  Paycor, Inc.

  Date: 01/19/2024

  Thank you for sharing your experience with us. We apologize for the difficulties you encountered during the implementation process and the subsequent lack of support. We understand your frustration and disappointment, and we take your feedback seriously. We will review your concerns internally to improve our services and ensure a better experience for our customers in the future.

• Review fromTammy O

  Date: 01/18/2024

  1 star
  Worst payroll service ever. Horrible customer service and very long wait times. Cant wait to switch. From a long time customer.
  

  Paycor, Inc.

  Date: 01/19/2024

  Thank you for bringing this to our attention. We apologize for the negative experience you have had with our payroll service and customer service. Our service team will be reaching out to the email provided shortly to address your concerns and work towards a resolution.

• Review fromKaia L

  Date: 01/17/2024

  1 star
  Horrible platform. Horrible service. Not only is the platform itself an unlearnable labyrinth but the customer service is insulting. They have a fleet of people in call centers with essentially NO training. They gave patently incorrect tax information and cannot fix anything. Honestly, just hand write paper checks before you use paycor. They will go fully silent.
  

  Paycor, Inc.

  Date: 01/19/2024

  Thank you for sharing your feedback. We apologize for any inconvenience you have experienced with our platform and customer service. We would like to address your concerns and provide assistance. However, upon reviewing our records, we do not have an account on file linked to the email you provided. Please create a case with your contact information, and a manager from our service team will reach out to you directly.

• Review fromD. R.

  Date: 01/12/2024

  1 star
  Thief's. In the course of 12 days they have stolen over $8,000 from my company. My account has been closed since 12/22/23 and yet they still access my money and steal it. No invoice, hours on hold with no answer. When I do speak with someone they just say its for "fees" but cannot elaborate. Nothing I have done with them could even come close to 8k in fees. This is nothing but a scam.
  

  Paycor, Inc.

  Date: 01/15/2024

  We are sorry to hear about the concerns you have raised regarding charges on your account. We take these matters seriously and want to assure you that our team is committed to resolving this issue promptly.We understand that you have experienced unauthorized charges and we apologize for any inconvenience or frustration this has caused. Our team reached out to you on Friday to inquire about the specific charges you are disputing. We are eager to work with you to investigate and resolve this matter as quickly as possible.Please be assured that we are committed to providing transparency and clarity regarding any fees associated with our services. We want to ensure that you have a clear understanding of the charges and that they are accurate and justified. Our team will work closely with you to get to the bottom of this issue and address any concerns you may have.Once again, we apologize for any inconvenience caused and appreciate your patience as we work towards a resolution. We value your business and are committed to providing you with the highest level of service. Please feel free to reach out to our team directly if you have any further questions or require additional assistance.Thank you for bringing this matter to our attention, and we look forward to working with you to resolve this issue.

• Review fromD. F.

  Date: 01/10/2024

  1 star
  Have to echo the negative comments. I've been through a lot with payroll companies over the last 30 years. Paycor is easily the worst I have experienced. The sales guy was great. Implementation contact was great... until they cut me loose well before everything was implemented. Things I was promised in a week took a month. Things I was told would take a month, took six. And in the meantime, I had no fixed contact at Paycor, no advocate. Customer service was MIA behind 20-30 min hold times and frustrating chats. I did finally get everything set up, and can accomplish routine tasks, but anything the least bit out of the ordinary requires customer support - which is always a struggle to get. Trying to cancel the service was the final indignity. Procedures are unclear, filled in a form but got no response. Finally they said someone would reach out to me to handle the closing details. Instead I get an email that says (even though I have to pay for another month) access to my account was immediately cut. A consistently bad experience.
  

  Paycor, Inc.

  Date: 01/15/2024

  Thank you for sharing your feedback regarding your experience with Paycor. We apologize for any inconvenience or frustration you may have encountered during your time with us. We take customer satisfaction seriously and appreciate your honest feedback.We understand that the implementation process did not meet your expectations, and we apologize for any delays or miscommunication that occurred. We strive to provide a smooth and efficient onboarding experience for all our clients, and we regret that we fell short in your case.We also apologize for any difficulties you faced in reaching our customer service team. We are constantly working to improve our response times and ensure that all our clients receive the support they need in a timely manner. Your feedback will be shared with our customer service department to help us address these issues and make necessary improvements.Regarding your cancellation request, we apologize for any confusion or lack of clarity in our procedures. We understand that this added to your overall negative experience. Rest assured, a manager from our team will be reaching out to you shortly to handle the closing details and address any outstanding concerns you may have.Once again, we apologize for the inconvenience and frustration you have experienced. We appreciate your patience and understanding as we work to resolve these issues. Your feedback is valuable to us, and we will use it to improve our services and ensure a better experience for all our clients.Thank you for bringing these matters to our attention, and we look forward to the opportunity to make things right.

  D. F.

  Date: 02/18/2024

  Don't be fooled. Paycor clearly has no interest in making things right. "Rest assured, a manager from our team will be reaching out to you shortly" Not true. That would have been nice, but of course, nobody reached out.

• Review fromJennifer A

  Date: 01/01/2024

  1 star
  Literally the worst platform I have ever used in over 13 years in the industry. Starting right at the beginning with implementation and our implementation manager ghosting us at about week two. Implementation continued to be abhorrent the entire way through to 'go live'. Customer service not only shockingly bad with zero follow up, cases getting resolved without reaching back out to the client, terrible internal tracking system for cases (case numbers gets changed from the original # you are given based on what 'department' it gets routed to), you can't talk to anybody BUT customer service (regardless of the issue you have is with {ex.} treasury), they rarely respond to emails, however the real kicker is that 'customer service' are neither industry nor platform experts. Their knowledge base is often incorrect or usually, you are hold for no less than 30-60 minutes as they 'consult' with their teammates. You have to 'escalate up' in order to reach a manager, and again, follow through by a manager is roughly 5% - and this is a three year rolling average. On top of worst service ever is the software itself. Starting with the set up and having to assign departments to states. I can't even fathom the architect of the system thinking this is how companies align their finances and how reporting should be structured. A massive number of complaints about the pay grid, however my favorite is that you can't delete a file from processing once imported. You have to MANUALLY touch every {ex.} commission to make a correction/deletion once the file is imported. I've never worked with a system this limiting and basic. After customer service and platform inadequacies there are the penalties and fees Paycor has cost my company due to untimely filing of taxes and/or reporting to required agencies. Terribly incompetent, frustrating and would not recommend as a payroll service regardless of company size.
  

  Paycor, Inc.

  Date: 01/02/2024

  Thank you for taking the time to share your feedback regarding your experience with Paycor. We apologize for any inconvenience or frustration you *** have encountered during your time using our platform.We understand that you had issues with implementation and your implementation manager not being responsive. We strive to provide excellent customer service and it is disappointing to hear that we fell short in this regard. We apologize for any inconvenience caused by our internal tracking system for cases and the difficulty in reaching the appropriate department for assistance.Regarding your concerns about our customer service team, we appreciate your feedback. We continuously work to improve our knowledge base and ensure that our representatives are well-equipped to assist our clients. We apologize if you felt that our team was not knowledgeable or if there were delays in resolving your issues.In terms of the software itself, we understand that you found certain aspects limiting and basic. We appreciate your feedback on the set-up process and the need to manually correct or delete imported files. We are constantly working to enhance our platform and make it more user-friendly.We regret any penalties or fees that *** have been incurred due to untimely filing of taxes or reporting. We take these matters seriously and will investigate further to ensure that any necessary improvements are made.We would like to address your concerns further and have a manager reach out to you directly. However, we were unable to locate an account with the email address used to make this review. If you could provide us with the correct email address or contact our customer service team with your account details, we would be more than happy to assist you.Once again, we apologize for any inconvenience caused and appreciate your feedback. We value your input as it helps us improve our services for all our clients.

• Review fromAllison F

  Date: 12/26/2023

  1 star
  The worst customer service ever. Hard to get ahold of people and resolutions to issues takes too long in a time sensitive payroll situation. It is impossible to reach anyone directly and most service reps have no clue about payroll or how paycor works. Wait times are horrible and if you need to escalate an issue they have zero chain of command or ability to talk to anyone higher up to get resolutions. Last year they mailed our W2's to the wrong address. This year they lost an entire package of payroll checks and no one can tell me where they are, no tracking information or what the status of getting them is. And 6 days after submitting a payroll they are unable to even find the payroll, unable to confirm if it processed or locate the checks. Even worse an email response to us referenced an issue related to a different company not associated with our company and sent it to us by mistake. And multiple days later we still have zero response to my issue or inquiries.
  

  Paycor, Inc.

  Date: 12/29/2023

  Thank you for bringing your concerns to our attention. We apologize for any inconvenience you have experienced with our customer service. We understand that time-sensitive payroll situations require prompt resolutions, and we strive to provide the highest level of support.We would like to clarify that we do have an escalation process in place, and we can confirm that an escalation was submitted for your company yesterday. A manager will be reaching out to you shortly to address your concerns and work towards a resolution.Regarding your difficulty in reaching someone directly, we apologize for any frustration this may have caused. Our service representatives are trained to assist with payroll-related inquiries, and we continuously provide them with the necessary knowledge and resources. However, we understand that there may be instances where additional expertise is required, which is why we have an escalation process in place.Upon reviewing your company's interaction with our service team, it appears that there was a misunderstanding during the phone call. We understand that someone from your company called in and refused to let our service team assist them until they disclosed their physical location. We would like to clarify that as a virtual workforce, it is against our company policy to request or disclose personal addresses. We prioritize the safety and privacy of our customers and employees. We apologize if this caused any confusion or inconvenience during your interaction with our service team.Regarding the issues with your W2s and the lost package of payroll checks, we understand the importance of these documents and the urgency in resolving the situation. Our team is actively investigating and working to locate the checks and provide you with the necessary information. We apologize for any delay or lack of communication you have experienced thus far.Once again, we apologize for the inconvenience and frustration you have encountered. We appreciate your patience and understanding as we work towards resolving your concerns. A manager will be in touch with you shortly to address your specific issues and provide you with the assistance you need.Thank you for bringing this to our attention, and we look forward to resolving your concerns.

• Review fromAlexis R

  Date: 12/22/2023

  1 star
  This company is a big-time scam has taken my money, purposely message stuff up so they can take more money, horrible communication, and will not give you your money back

• Review fromAlex D

  Date: 12/07/2023

  1 star
  They charge us for about 90 employees instead of 17 that we have , and refuse to adjust it and credit us back for the months of over charged , we have attempted to everything to get this fixed and after 2 months of getting nowhere we are now going to go back to our previous payroll company and maybe sue them for money they owe us. Never would I imagine this level of incompetence.
  

  Paycor, Inc.

  Date: 12/11/2023

  We sincerely apologize for the inconvenience and frustration you have experienced regarding the overcharging issue. We understand that this has been an ongoing concern for you, and we apologize for the delay in resolving it. We would like to assure you that our customer support team has taken immediate action by submitting a case for a credit. Please note that it typically takes 3-5 business days for the credit to reflect in your account. We deeply regret any inconvenience caused and appreciate your patience as we work to rectify this situation. If you have any further concerns or require additional assistance, please do not hesitate to reach out to our customer support team.