Reviews

This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Paycor, Inc. has 14 locations, listed below.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
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  Paycor

  305 N Hurstbourne Pkwy Ste 115 Louisville, KY 40222

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  Paycor, Inc.

  2550 W Tyvola Rd STE 150 Charlotte, NC 28217

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  Paycor

  1801 West End Ave Ste 920 Nashville, TN 37203

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  Paycor, Inc.

  644 Linn St, Suite 200 Cincinnati, OH 45203

  

Review Details

• Review fromTammy L

  Date: 02/29/2024

  1 star
  Worst Payroll Company EVER! I would NOT RECOMMEND. From using the services, to customer service, processing reports, the list goes on and on. Please DO NOT USE THIS COMPANY!
  

  Paycor, Inc.

  Date: 03/02/2024

  Thank you for sharing your feedback about your experience with Paycor. We apologize for any inconvenience you may have encountered. In order for us to address your concerns and improve our services, we kindly request that you provide us with more specific details or actionable feedback regarding the issues you faced. If you have any specific concerns or suggestions, please reach out to our support team directly. We value your input and are committed to providing the best possible experience for our customers.

• Review fromFirst Class Cleaning Services of Temple Terrace, LLC. A

  Date: 02/22/2024

  1 star
  Customer Service is horrible, very unprofessional and they still money. Please don't do business with PayCor Inc.
  

  Paycor, Inc.

  Date: 02/23/2024

  Thank you for bringing this to our attention. We apologize for any negative experience you may have had with our customer service. We take customer feedback seriously and strive to provide the best service possible.To address your concerns, we would like to assure you that a manager from PayCor inc. will reach out to you directly to discuss your experience and work towards a resolution. Your satisfaction is important to us, and we appreciate your patience.

  First Class Cleaning Services of Temple Terrace, LLC. A

  Date: 02/26/2024

  I think out decency PayCor should refund the amount they're supposed to and that never came, plus the second amount that they withheld to pay my taxes, since I have no intention to keep making business with PayCor. I have no time to spend 1hr on the phone with a supervisor. Last time I spent 1hr and 3 minutes on the phone, I didn't get a solution and the supervisor Christopher A**** ended hanging up the phone. So please if a supervisor would contact, I'll only accept that he/her is already familiar with the situation before calling, and is ready to refund me. I won't accept another hr on the phone answering 100 times the same questions and going no where. It's very unprofessional.

• Review fromDakota R

  Date: 02/21/2024

  1 star
  From trying to set up the initial account to running the first payroll the experience has been terrible. No follow up on customer satisfaction. No response on critical payroll matters. No one to one rep. I suggest taking business elsewhere. I am still trying to get a stop payment on random fees they are assessing as of today. If anyone from paycor reads this please contact me I would love to resolve the issues I am still having.
  

  Paycor, Inc.

  Date: 02/22/2024

  We sincerely apologize for the negative experience you have had with Paycor. We understand the frustration caused by the lack of follow-up, unresponsiveness to critical payroll matters, and the absence of a dedicated representative. This is not the level of service we strive to provide.We want to assure you that your feedback is important to us, and we are committed to resolving the issues you are facing. A customer advocate will be reaching out to you shortly to address your concerns and work towards a resolution.We appreciate your patience and understanding, and we look forward to the opportunity to make things right. Thank you for bringing this to our attention.

• Review fromTaylor E

  Date: 02/14/2024

  1 star
  From day one working with this company has been the most stressful time consuming part of my life. They are completely disorganized, lack the support needed for a small business (i can't even imagine a large company being with them) and don't have an answer for any of your questions or concerns. You go back and forth through emails and zoom calls and nothing gets accomplished... *** is a way better option. Using Paycor for scheduling is a BIG mistake that will not work right either even after explaining the issues present to numerous people, you still do not get anywhere. My rep at *** her name is ****** and I had her personal phone #! She was available to me 24/7 and did a great job. Unfortunately I can not control the choices my company makes only live with them and my life daily has become so poor due to PAYCOR!
  

  Paycor, Inc.

  Date: 02/15/2024

  Thank you for sharing your feedback regarding your experience with Paycor. We understand that you have had some challenges and frustrations, and we apologize for any inconvenience caused.Upon reviewing your account, we found that you have contacted our customer service team three times, with the most recent call being today regarding issues with onboarding documents. We are glad to hear that our team was able to assist you and walk you through the process. However, we understand that you may still have concerns, and we are more than happy to provide further assistance.We strive to provide organized and efficient support to all our customers, regardless of the size of their business. We apologize if we have fallen short of your expectations in this regard. We appreciate your feedback and will take it into consideration as we continue to improve our services.Thank your support of Paycor, and we hope to have the opportunity to address your concerns and improve your experience.

• Review fromRamonda D

  Date: 02/12/2024

  1 star
  Worst payroll company. Mixed up payroll when company was sold with that of the purchaser. Have caused us fines and repeated incorrect billing from the ***. No way to talk to company or send emails. No way on the phone menu to talk to someone without a customer number(this has been going on so long I guess they have deactivated my customer number) and emails are rejected. Messed up W-2 for employee. Incorrectly applied payments to FICA, etc. This has been going on now for nearly 2 years. I can’t believe the government doesn’t do something about this because who knows what any company actually owes or pays when using such an inept, obviously poorly managed and just plain wrong company. Please do not trust them with your payroll or your bank accounts.
  

  Paycor, Inc.

  Date: 02/13/2024

  We apologize for the negative experience you have had with our payroll services. We take your feedback seriously and are committed to addressing these concerns. We would appreciate the opportunity to investigate the issues you have raised and work towards a resolution. Please contact our customer support team at ******************************************** so that we can assist you further.

• Review fromRobert W

  Date: 02/07/2024

  1 star
  We have been using Paycor for many years, but the customer service has been extremely poor over the past two years. It seems like they blame the customers for system issues and expect them to be patient as they try to resolve the problems. We have faced multiple billing errors, which are very difficult to correct because the accounting and billing teams cannot be contacted directly. We have to go through an intermediary who is often clueless about how Paycor works and how to handle customer service issues. They always end the calls, emails, or chat sessions by thanking us for choosing Paycor as our HCM partner, but it feels like they don't value our partnership when we want them to provide the services we were promised. Recently, our company faced an issue with the Time Kiosk which resulted in our employees being unable to clock in/out for their work shifts. Upon contacting Customer Support, they informed me that they were already aware of the issue and were working to resolve it. However, even after 12 hours, no updates or notifications were provided by them regarding the outage until we reached out to them. It would have been better if they had informed us about the system issues. We are considering switching to another HCM platform and would advise others to explore their options before choosing Paycor.
  

  Paycor, Inc.

  Date: 02/09/2024

  Thank you for your feedback regarding your experience with Paycor. We apologize for any inconvenience you have faced and understand your frustration. We would like to have a manager reach out to address your concerns and provide assistance. However, we were unable to locate an account under the email address provided. Please provide us with the account details or contact information associated with your Paycor account so that we can better assist you.

• Review fromMarija L

  Date: 02/05/2024

  1 star
  RUN!!!!!! Started in July 2023. They were so nice. we started the process. It was a nightmare. They were rude, would not help us. nothing that they promised. We could never get set up. They were told that we were going to go elsewhere and that we felt they were playing games. WHAT COMPANY HAS NO CUSTOMER SERVICE? THEY WERE ALSO TOLD DO NOT TAKE ANY MONEY FROM OUR ACCOUNT!!! in December of 2023 months later, they tried to take 809.13 of our account. Thank GOD we put a STOP PAYMENT on PAYCORE. THATS THEIFT!! What were they trying to take money for? We never became a customer. We were never set up with them because they would NOT help us. Most companies will get everything set up for you. WHY would they except for me to do all the work. Is this not the reason company hire payroll companies to get help. I would definitely not recommend PlayCore to anyone. This experience has been a nightmare. PLEASE PLEASE real all reviews before making any decisions. IT's all in black in white.

• Review fromJonathan T

  Date: 02/05/2024

  1 star
  We have been using Paycor for many years. Something changed over the past two years. Customer service is horrendous. They are rude and unhelpful. We thought because they were a big company, they would work well with others. They charged us quite a bit to integrate with our retirement plan and then failed to do the integration correctly. We switched in January to a new company. Despite the work getting things moved over, it is a massive relief. Paycor spends money putting their name on stadiums but apparently can't invest in actually doing a good job. Good riddance.
  

  Paycor, Inc.

  Date: 02/06/2024

  We're sorry to hear about your negative experience with our customer service and integration process. We strive to provide excellent support and ensure seamless integration for our clients. We appreciate your feedback and will take it into consideration as we continue to improve our services. Thank you for your past support, and we wish you the best with your new company.

• Review fromJosephine C

  Date: 01/31/2024

  1 star
  I'm a recently new client with Paycor and so far the experience is the worst I've ever had. I've had to switch payroll company's every year for the last 3 years and now I'm looking at doing it again after the experience I've had with Paycor. My onboarding experience was Horrible, they transfer you to a different person for each department so in all you could have 10 people getting you transitioned. My first payroll was Wrong, all my employee's W2's are wrong. due to my previous payroll company submitting 1 month of inaccurate pay dates and then asking Paycor to fix it 2 months later and it's February now and the W2's came out and they just got back with me after 20 phone calls, 50 emails, upgraded calls to supervisors cause nobody was doing anything with my case. Paycor inaccurately inputed a wrong reporting amount for the last pay period of my previous provider. Well, they said its all accurate today, well guess what, NO its NOT. they didn't do a darn thing and tell me its accurate?! i had to send them detailed information, add amounts up for them and show them where they inaccurately entered the wrong amount for all my employees. I'm sure nothing is going to get done. Looking forward to my move to PayCOM!

• Review fromDebra J E

  Date: 01/25/2024

  1 star
  Been a customer for 2 years and absolutely have nothing good to say. I have been round and round with them with no positive results regarding their inability to pay my taxes correctly. I have received multiple notices from Attn General regarding overdue Unemployment taxes, paid large fines, etc. I have had regular contact with Paycor who always assure me the issues are corrected - and that all taxes are correctly paid and up to date. I am clearly stupid because I keep trusting them when they tell me all is good - I should have reviewed reports more diligently and checked their work, expecially after being burned by them before. Found out again today that my ** is unpaid for several quarters, in collections, etc. Paid it up and called Pay cor and they have no explanation. Cant wait to change to a new company but dread the work that will take. Warning to anyone considering this company.
  

  Paycor, Inc.

  Date: 01/26/2024

  We apologize for the negative experience you've had with Paycor. We understand your frustration with the incorrect tax payments and the resulting fines. We strive to provide accurate and reliable services, and we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our processes and ensure better communication with our customers in the future.