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Business Profile

Grocery Store

The Kroger Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Reviews

This profile includes reviews for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Kroger Company has 1422 locations, listed below.

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    Customer Review Ratings

    1.17

    Average of 507 Customer Reviews

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    Review Details

    • Alexandria W

      Date: 01/03/2023

      More often than not I am unable to get through over phone when calling to check on prescriptions. IF I do happen to get through, their recordings do not accept any voice answers or number key dials that are supposed to be linked through their system. Worst Customer Service if you can't contact the pharmacy

    • Carol M

      Date: 01/01/2023

      The Kroger company is ridiculous, I was told that the company just got done eliminating a number of employees jobs, especially in their pharmacy. I spent an hour in line trying to get a blood thinner prescription for my husband since I was taking my husband home from the hospital after having a blood clot in his lung. There is ABSOLUTELY NO EXCUSE FOR THIS! Now Kroger has purchased another grocery chain to RUIN! I guess NOW Corporate MANAGEMENT will take in their FAT CORPORATE BONUSES at the expense of CUSTOMER NEGLECT!!! I just guess there is NO SUCH THING AS CUSTOMER SERVICE in any American corporation anymore, especially KROGER. And also everyone can see that Kroger doesn’t have any respect or caring for the employees they let go or the ones that the keep and overwork. Talk about a hateful uncaring, greedy company!

    • Maxine K

      Date: 01/01/2023

      The Kroger at ******* ******** Warner Robins, Ga., store #257 deserves a retraining seminar on customer service, customer courtesy, the whole thing. A friend and I attempted to eat at the deli. The rude cashier- Mikalia- just completely ruined the experience. She actually abruptly stops taking my friend's order to take someone else's order. Of course, we reported it to management which seemed to be unconcerned and not at all surprised. We eventually spoke with Amber which explains the bad service we received. Amber's short answers, non-concerned attitude was just terrible and totally unacceptable since we waited at least 20 minutes for her to even show up. Please retrain this staff. This is not the first incident, but I simply felt I needed to start reporting this staff. Choose another Kroger if you possibly can. I would have given them a negative star if it was possible.

    • Dave A

      Date: 12/29/2022

      Worst store around. No carts dirty shelfs not stocked.People who work there are rude.Produce is old.

    • Steven N

      Date: 12/25/2022

      I went to a kroger in Colorado on 12/24/22 and about 8 of the 50 items rang up too high.....none in my favor. The total overcharge was over $10. The clerk had to send someone for a price check on each one and acted like I was causing the problem. What to do when only a ******* and kroger to shop in this town?

    • Anthony A.

      Date: 12/24/2022

      Downtown Cincinnati kroger is 2nd worse store besides Norwood, Ohio store.

    • VZ

      Date: 12/23/2022

      Kroger will not accept a return of Starbucks gift cards purchased for $200 instead of $50 due to misleading packaging. Very disappointing!!

    • Tammy A

      Date: 12/19/2022

      These people are completely dishonest!!! They have this program where you can earn Kroger cash back. On the app this is no where to be found. The only way to access this is buy going to kroger.com. I kept wandering where my cash back was so I started googling and that's when I found out you can only access this by going to kroger.com. when I got there I only had $4.50 which I knew was wrong. So I ******* again does Kroger cash back expire and the answer was yes. But this is nowhere to be found either. So I think they should have this accessable through the app because you have to install the app to use the coupons and cash back offers. So it makes perfect sense for the cash back balance to be on the app and a notification letting you know that it expires after so long. That is completely wrong and I think something should be done about this. They gonna find some way to rip you off no matter what!!!! I demand answers to this????

    • Vince S

      Date: 12/16/2022

      Kroger is quickly becoming the worst grocery chain in Memphis. They recently decided to put all of their grocery carts outside of the store. Rain, sleet or snow they are outside and now they have shopping carts that lock as you walk out the door. If I hit my leg on one more of these carts someone will be hearing from my lawyer. Please get some better managers to help these people out and don't make their theft problem my issue. I pay for my stuff. This Kroger is at Trinity in Cordova but they are all doing the same thing.

    • Patrick O

      Date: 12/15/2022

      There advertising is on the verge of fraudulent. Every time I have visited this store in the the last year plus we have had to wait in line to correct a over charge. Candy in the same bin priced differently, items on sale out so they fill with items not on sale. Yesterday we have a digital coupon for limit three hams on sale, located them in the store the sign above hams in Large print show's sale price. As we checked out one ham comes up at sale price the second ring up at full price. I'm sure this is happening quite a bit because when we ask at the check stand the checker conveniently had a sale ad there showed us on the add it says one per customer. Went to customer service waited in line again. Tried to explain customer service rep there stated you should learn to read add. Kroger does not print adds for distribution anymore. We wanted butt ham not shank, but shank ham was the item charged at sale price. Said we would have to wait til they contacted meat department. to make a decision,see if they could change hams. . Very rude woman says she can't make a decision on that. We took the shank ham. Everytime there is a problem on pricing, it's my belief they purposely try to bait and switch most people do not check there receipts. more profits for the corporation.

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