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Business Profile

Grocery Store

The Kroger Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Reviews

This profile includes reviews for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Kroger Company has 1422 locations, listed below.

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    Customer Review Ratings

    1.17

    Average of 350 Customer Reviews

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    Review Details

    • jim p

      Date: 06/27/2025

      Their delivery driver damaged my property, thye have a company called ******** that handles their claims, they offered to pay me with a Kroger gift card, Kroger says it is out of their hands, ******** has been ghosting me for a month.

    • Kerri B

      Date: 06/24/2025

      I ordered a cake from the 24 Street, Port Huron, Mi store 3 weeks ago. I called this past Thursday, June 19th to make sure that the cake would be all set for a 3 year old birthday party on Sunday, June 22nd. I was told the order was all set and would be ready in the morning if the 22nd. I got a call after 12:00 on Saturday the 21st saying that they couldn’t do the cake because they didn’t have the decorations. That left me with out a cake for the birthday party and nobody could do a cake the day before. How do you explain that to a 3 year old that had her heart set on the Spider-Man cake? You can’t. I got an email “apology”. To me, that’s not appropriate. I will never use this place again.

    • Lisa B.

      Date: 06/22/2025

      Beware - Do NOT shop at the KROGER located on **********************************************************************************I am extremely dissatisfied with the poor customer service and the dismissive behavior of the store clerk and manager. The store clerk (*******) ignored me several times when asking for assisting and the so -called manager (*****) did nothing about the clerk's bad behavior nor offered an apology. The experience in this Kroger store was less than satisfactory and that is an understatement. What the incompetent store clerk and manager fail to realize is that bad customer service results in loss of customers who would rather spend their money somewhere else. Neither the store clerk nor manager seem to be suited for customer service roles. Both lack the ability to deliver positive experiences and to build lasting customer relationships. Who on earth hired these inept, incompetent, unqualified employees ?!?!DISSATIFIED CUSTOMER!!!

    • Whitney N

      Date: 06/22/2025

      The absolute worst grocery store experience Ive ever had!!! I ordered online groceries and arrived to pick them up it took them 54 minutes to bring them out to me! I even had to call several times to make sure they knew I was there and to please bring my items out!! ****** ****** in ******* (******* **********) is the absolute worst! Do not order online.

    • Natalie D

      Date: 06/04/2025

      6850 N Shiloh Rd, Garland, TX 75044 Location. An item was left out of my pick up order, I understand mistakes happen. I’ve gone back-and-forth about 5+ emails and I still can’t get my 1. 99+ tax back. Now they’re telling me to call Customer Service. I’ve asked twice for it to be escalated to a manager, it’s much easier to use ****** and then you can go in the app and make the request yourself and not have to deal with emailing, calling customer service or this **. It’s been over 10 business days and I still don’t have the money to my original form of pymt in my account. I was excited to use them as an alternative, but the amount of stress that was caused by continuing to have to deal with this. It’s just better for me to shop somewhere else. I just want my money back to the original form of payment.

    • Dewayne R

      Date: 06/01/2025

      Ordered for delivery, never received the delivery but they got my cash

    • Ashley B

      Date: 05/24/2025

      Disappointing Experience with Duplicate Charges and Poor Customer Service I ordered my groceries with the expectation of a smooth delivery experience. Instead, I encountered an issue where, after my groceries were delivered and payment cleared on the 21st, I was charged two additional times on subsequent days. When I reached out, I was informed these were pre-authorizations. However, my bank later confirmed these were actual charges, not holds. To make matters worse, my attempt to resolve the issue was met with unprofessionalism. I was repeatedly called “Sir” despite clarifying that this was incorrect, and the explanation I received—first from a representative and then from a supervisor who claimed to have consulted with finance—was unsatisfactory and inconsistent with my bank’s findings. Based on this experience, I cannot recommend shopping here. I expected better transparency and customer service, and instead, I received inaccurate information and an attitude that left me frustrated. I will not be returning for future grocery orders and encourage others to consider their options carefully before choosing this service.Disputed with my bank, they confirmed they were indeed charges and not holds or auths. More to story but don't feel like posting all. But I will not be shopping Kroger ever again and will be posting on social media full story.

    • Chicahuac N

      Date: 05/19/2025

      I was a boost member with Dillons for about a year. I put up with their delivery drivers and selections of fruits and veggies! Some of the Instacart drivers were just terrible. My last experience in April was the last straw! I ordered $44 worth of groceries and the driver insisted they couldn't find my home after I gave them details on how to find my home. Come to find out after canceling the my order I was thinking charged an extra $21 . To top it off I was charged again the other very next day another $21. Yes I got my refunds and canceled my boost membership after several calls and getting in touch with a supervisor. Now Dillons (Kroger) will never again have access to my bank account and even when I go shopping I now only pay with cash! Had to cancel out my **** and get a new card all because someone decided to help themselves to my bank account. Not to mention all the awful deliveries I had to put up with and get multiple refunds due to rotting produce. ****** learned, if a business is not BBB accredited I won't deal with them. Shame on you Dillons for taking advantage of the handicap and elderly! If I could I'd leave 0 stars! Shoppers beware!

    • Tarisa R

      Date: 05/11/2025

      I walked into Kroger's walk past the floral section there was water all over the floor and I slipped and fell and hurt my knee no one helped me all the workers just stood around looking at me when I asked him why there was no wet floor sign they had no answer for it and they were completely rude.my phone screen cracked because it flew across the floor, not one worker would say ****,except when I said I'll be calling up here to see who's going to pay for my phone then a worker said oh you broke your phone and I said yeah I just slipped on that water on the floor and she said oh there's water all over our floor so that was her response and that was all they said at that point I just left.you people are disgusting I'm almost 50 years old and not one person would help me up,I layed on the wet floor as workers and customers just stared at me . disgusting,how the world is anymore.wheres the kind people out there ?nowhere especially not at Kroger on Holland Sylvania and Bancroft the workers are completely rude and unprofessional.

    • Kacie P

      Date: 04/21/2025

      Three times in the last week I have been overcharged for items listed as on sale in the app! When I get said items they turn around and charge me full price for them! I have screen shots of the sale prices with the coupon clipped and they dont want to honor them!!! Is there not something that can be done?? I purchased the sale items because they were on sale then get charged full price after theyre delivered!!! I called customer support and they offered half of my money back until I told them Id be contacting ********************! If an item is on sale i should get it for the sale price!! Not be charged full price later!! I have screen shots of all sale items and what I was supposed to be charged then what I was actually charged. This is beyond ridiculous! Theyre robbing people! Untelling how many people dont actually realize theyre getting robbed from a multimillion dollar corporation!

    The Kroger Company is NOT a BBB Accredited Business.

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