Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Procter & Gamble Company has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ****** * *** **** shaver on ****** August 9, 2022. Ever since I bought the shaver, I used it twice only before I started to experience power issues. I stopped using it and sent it for repair to mercury shaver or repair. When it got back, I was able to use it 1 more time. But after that I started to experience the same power issue where the shaver does not charge / turn on. The warranty is almost up on this device, and I am very disappointed with a product, for which I pad $352 that I could only to use a couple of times. Meanwhile it was not even repaired properly, when sent for repair. I request that the device be replaced with a new one or I be refunded the money that I spent on a faulty device (Refund Preferred).

  

  Business Response

  Date: 07/11/2023

  Thank you for contacting the Better Business Bureau (BBB)
  and Braun.
  
  We're sorry to hear about this experience involving your
  Braun Shaver. To that end, please keep an eye out from an email from us
  directly regarding your shaver.
  
  Again, were very sorry for the inconvenience and
  appreciate the opportunity to address your concerns.
  
  

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:06/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I got an email from Oral B Parent Company Procter &Gamble. It was a sweepstakes!! I just got it! I clicked on it! Sweepstakes ended!! Why did you send me a email for sweepstakes that already ended? You didn't give me an opportunity to win!

  

  Business Response

  Date: 07/06/2023

  Thank you for reaching out to the Better Business Bureau and we're sorry for your disappointment. The promotion appears to be from the Dental Professionals group, so we are reaching out to find out more information. If you would like to share how you received the notice, the address it was received at, and the type of dental professional you are with that identification, it would be helpful.

  Kind regards. 

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I searched for floss, making the decision to purchase floss made in USA if possible. Every result I found, a seller, or Oral-B by P&G, deliberately hid online where the product is manufactured. This happened everywhere, repeatedly. List of ways seller or manufacturer is hiding country of origin follows. (1) Sellers on ****** have a VERY detailed photo of both front and back of package -- with country of origin photoshopped out. (2) Manufacturer site oralb.com hides the information completely. (3) Tried to contact "chat with representative on Oral B site; was put on indefinite (or perhaps infinite?) hold. If no reps were available, or it was after hours, a competent programmer would have programmed that notification. (4) called P&G at ###-###-#### and spent 7 minutes with a recording telling me that "we are experiencing a higher than usual volume of calls". First: if it is after hours, a competent programmer would have entered that recording. Second: if anyone claims "higher than usual" for three years, then that is an incompetent definition, because that volume of calls would be called "USUAL". Third: if the volume of calls that is now usual is still being excused with the false "higher than usual", then the staffing manager is incompetent for not staffing more phone agents. It is illegal to fail to disclose country of origin. (Perhaps makers of certain products can weasel out of it by law.) I have tried four ways to find out this information. One involved a seller hiding the information on PHOTOGRAPHS of the package. Three involved trying to reach an unreachable, uncommunicative company. My request at first was for the manufacturer and seller to disclose this information. My second request has now evolved into trying to get a shifty company to respond to its customers through its supposed "Contact Us" channels.

  

  Business Response

  Date: 06/13/2023

  Thanks for reaching out to the Better Business Bureau (BBB) and Oral-B. We're sorry to hear about your experience, and we would be happy to assist. Please know, we follow all packaging requirements by law. We offer many different Oral-B Floss products that are made in all areas of the world. If you are looking for floss that is extruded, coated, and assembled/packaged in the U.S, please see our list below.
  
  Oral-B Glide All-in-One Floss
  Oral-B Glide Pro-Health Floss - Original & Mint Oral-B Glide Pro-Health Comfort Plus Floss Oral-B Glide Pro-Health Deep Clean Floss Oral-B Glide 3D White Whitening + Scope Flavor Floss Oral-B Glide Sensi-Soft Floss Oral-B Glide Bacteria Guard Floss Pro-Health Original (200m Professional)
  
  We're also sorry you were not able to reach us. You can contact us directly at **************** by calling us directly at ###-###-####. We are available Monday through Friday, from 8AM to 5PM CST.
  
  We appreciate you giving us the chance to assist you with your concern.

  Customer Answer

  Date: 06/13/2023

  Better Business Bureau:
  
  
  
  Thank you for the response. Hire some competent programmers so that the chat line and phone lines don't just leave someone on hold after hours, and staff your phone lines adequately. 
  
  
  
  Regards,
  
  
  
  ** ****
  

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in March of this year I purchased a case of Pampers brand diapers. I can’t remember the exact price because it was so long ago, I called & spoke with someone from P&G informing them that the diapers I purchased had a malfunction with the tabs that you fastened to close the diaper. The whole tab came off when you tried to put the diaper on, they sent out an envelope to put a couple of diapers in there & send back so they could examine them so I sent the envelope back & they were suppose to send out a **** card to replace the diapers. That was back in March I’ve called 4 times trying to receive my card & they keep telling me to call another number to the card people. This is my fourth time calling & I still have not received compensation for the case of diapers.

  

  Business Response

  Date: 06/13/2023

  Thanks for reaching out to the Better Business Bureau (BBB) and Pampers. We’re sorry to hear about your experience, and we would be happy to assist.
  
  To that end, please keep an eye out for an email from us directly regarding your refund.
  
  We appreciate you giving us the chance to assist you with your concern. 

  Customer Answer

  Date: 06/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  I still have not been compensated by the company in a timely fashion. I keep getting the same response that they’ll cancel the card they sent out and ship out a new one, they’ve done this 3 times prior and still haven’t received it.
  Regards,
  
  
  
  ***** *******
  

  

  Business Response

  Date: 06/20/2023

  We're sorry you continue to be disappointed and hope that you'll speak with both your postal carrier and Postmaster General since you've not received the mailing. The card was stopped and reissued and is expected to reach you any days at the address you provided when you contacted us originally, please be on the lookout.

  Kind regards.

   

  Customer Answer

  Date: 06/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  It’s been over a week & I still haven’t received the card which I figured I wouldn’t. Like I’ve stated before this is now the 4th time I’ve tried to receive the card I’ve been more than patient this has been ongoing since MARCH!
  Regards,
  
  
  
  ***** *******
  

  

  Business Response

  Date: 07/06/2023

  Thanks for reaching out again. We did confirm with the bank the second card was sent, but since it was still not received, we have now requested the second card be cancelled and a check be sent.  Again, please look for it to arrive in 7-10 business days and please, alert your Post Master General of the issues you're having receiving this mailing.

  Kind regards. 

  Customer Answer

  Date: 07/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *******
  

  Customer Answer

  Date: 08/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *******

  Problem:
  So back in March I was suppose to receive a **** card for a case of defective diapers that I purchased. It’s now the middle of August & have received nothing!! I’ve talked to countless people on the phone & all they can offer is to keep resending a card that clearly isn’t reaching me, I have no problem getting any other mail except this card. I recently spoke with someone from P&G who was suppose to speak with someone & have them look into the problem & yep of course NOTHING. Haven’t heard back from them since that was over a month ago.
  
  
  Desired Resolution:
  Refund
  
  

  

  Business Response

  Date: 08/21/2023

  Thanks for reaching back out to the BBB.  We did send the following email on 8.20.23. As mentioned, we had the bank change the debit card to a physical check, which was sent on 7/7/23. We did notice that in your address to the BBB you did not include "building 1" which was included in your address to us, only the street name and unit number. Is Building 1 needed in the mailing address as was provided to us? Also, if there is a friend or family member we can have the check sent to their address, under your name, we are happy to do that. 

   

  
  Thanks for reaching back out. We're so sorry to hear you still have not received this. We want you to know the bank confirmed the check was sent on 7/7, but it still hasn't been cashed. We are at a loss as to why since your mailing address has been verified. Have you spoke to the post master about this? Also is there another address for a family member we can have the bank cancel this check and send it to another?
  
  We look forward to your reply so we can further assist. Have a great day and stay safe!

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a shaver 1 × Series 9 Pro Electric Shaver with PowerCase, 9477c (Order #******) with fathers day discount of $100 dollars plus 10% discount for adding my email to braun website. Additionally I used ******* website were they were they were running a promotion of 10% reimbursement. The final price was $287.72 dollars and then an additional 10% reimbursement through ******* which is $28.77. The 10% reimbursement using ******* was only for June 5th which is over. Today I received an email from Braun shaver which is a Proctor & Gamble brand cancelling my order. I called Braun/P&G customer service and they couldnt give me an explanation why my order was cancelled. I even contacted my credit card which is ******** ******* and they said they approve the charge. So its Braun and Proctor & Gamble cancelling my order so I wont get all the discounts Im entitle for this product

  

  Business Response

  Date: 06/13/2023

  While we are not aware of the reasons why your specific order was not accepted by our store manager, we can offer some of these tips for you to consider if you should want to try again.
  
   
  
  1. Make sure you have an account with us. Guest orders are reviewed more closely.
  
  2. Make sure your billing address and name exactly match the address and name on your credit card.
  
  3. Are you using a payment method that we accept? We accept ****, **********, ******** Card, and ******** *******. We do not accept international credit cards.
  
  4. Does your payment method have enough credit room to accept the pre-authorization we issue? If you are at your credit limit, the pre-authorization may be rejected which would also mean we cannot accept the order.
  
  5. Make sure you are located in United States when placing your order. Our systems do not accept orders submitted outside the regions of US, even if your address is in US.
  
  6. Did you have issues when placing the order? Did it seem like you had to place it multiple times in a short duration using different credit cards? This kind of activity is detrimental for any order.
  
  7. If you are using a VPN, please ensure this is turned off when making your purchase, to ensure the system sees that you are located in the US.
  
   
  
  Following these steps is not a guarantee that your order will be accepted. Our store management reserves the right to reject any order they feel is a high risk, and unfortunately, they do not share any details with us regarding that process.
  
   
  
  You may see a pending charge, however this will fall off after a few business days. The exact timing is decided by your card company. We only charge for orders once they ship, and since the order was canceled, you will not be charged.
  
  We appreciate opportunity to address your concerns.

  Customer Answer

  Date: 06/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  They havent respond to any of my emails, they havemt offer any compensation.
  
  
  Regards,
  
  
  
  ****** *********
  
  

  

  Business Response

  Date: 06/20/2023

  We're sorry you continue to be disappointed.  Please know, we're unsure the type of compensation you were expecting.  As shared previously, the order make 5. Make sure you are located in United States when
  placing your order. Our systems does not accept orders submitted outside the United States of America,  even if your address is in US, your order may have been rejected for this reason. Please know, if you have a VPN on, please
  turn this off when making the purchase to ensure the system sees that you are
  located in the United States.

  Thanks and kind regards.

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Again Im located in the *** ***** USA, IM NOT USING A VPN AND YOUR SYSTEM  CANCELLED MY ORDER.  I EXPECT THE COMPENSATION TO BE THE SAME DISCOUNT THAT I HAD ON THAT DAY THATS HIW YOU NEED TO COMLENSATE ME IFBYIU DONT UNDERSTAND, PLEASE DONT OLAY THIS GAME.  YOUR COMPANY NEEDS TO HONORNTHE DISCOUNT IN THE SAME ITEM THAT WAS AROUND 120 DOLLARS OFF OF THE WEBSITE PRICE.
  
  
  Regards,
  
  
  
  ****** *********
  
  

  

  Business Response

  Date: 07/05/2023

  Thanks for reaching out to the Better Business Bureau regarding the order. We did confirm of the two order attempts, one did come from ********, which is what caused the failure. We are now working with the team to understand the best way for you to place an order and will be back in touch.

  Kind regards. 

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I have not been offer a solution to all the discounts that were there Fathers day aprox 150 dollars

  I live in *** ***** **, I repeated the purchase attempt at least 3 more times from *** ***** ** and they kept cancelling my order, even when purchase from the USA.

  I want Proctor and Gamble to give me the discount to buy the same shaver
  
  
  Regards,
  
  
  
  ****** *********
  
  

  

  Business Response

  Date: 07/11/2023

  Thanks for your patience while we worked with our Braun
  Team. We’re happy to share they were able to come up with a solution for you to
  place an order. Please, just be sure you are not connected to a VPN or anything
  similar that would make it appear you are outside the United States.  The
  team drafted an order for you, the link is below, simply click on the link to
  complete the order. While this link is good for 30 days, it is important that
  you order ASAP as the sale ends 7/15/23 and the price will change. With the
  sale and discount codes applied, the price should be $235.99 before tax, tax is
  expected to be about $19.76 for an expected total of $255.75.
  
  Please know the unit has a 2-year Service Repair Warranty
  from the date of purchase, so please be sure to retain the receipt.
  
  Again, the sale ends 7.15.23 so please use the link below to
  order before the sale expired.
  
  ****************
  
  Kind regards. 

  Customer Answer

  Date: 07/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.  I just tried the link and the price they are saying is not, the price is showing is 
  $346.79. Almost 100 dollars diference

  
  Regards,
  
  
  
  ****** *********
  
  

  

  Business Response

  Date: 07/12/2023

  Hello! The price was correct as we already added a discount code, but it appears you added a different code **********) which removed our code.  Please know, only one code per order, they do not stack.  The team has corrected the draft order and the code they had applied back to the order. Below is a link to the order. 
  
  ***************************************************************************************************************************************************************************************************************************************************************************************************************************

  Kind regards. 

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The li k sent by Braun is not working, I tried to oay and shows an error message and then it says link has expired and its invalid
  
  
  Regards,
  
  
  
  ****** *********
  
  

  

  Business Response

  Date: 07/14/2023

  Hello.  We went ahead and created a new order please use the new link below, please copy and paste it into your browser. If you have an issue with this link, we could have someone from our team call you, to assist with placing the order. 

  ***************************************************************************************************************************************************************************************************************************************************************************************************************************  

  Kind regards.

  Customer Answer

  Date: 07/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. Please dont close the complaint, until the item is shipped.  The same happen at least 3 times before, where I paid for the item and Braun cancelled the purchase.  I wasnt using VPN, I was in the US and didnt worked.
  
  
  Regards,
  
  
  
  ****** *********
  

  Customer Answer

  Date: 07/14/2023

  The order of the Shaver was again cancelled by Braun Prictor and Gamble.  Im attaching the screen shot.  I am in US, Im not using VPN and they still cancelled my order.  Cansomeone from Procter &Gamble/Braun call me at (702)2737759 so they can place the order by phone and I can pay with my credit card.
  
  Thanks
  
  ****** *********

  

  Business Response

  Date: 07/27/2023

  Thanks for reaching out. We're not sure if this response was delayed reaching us since the order was confirmed and attached is the proof of delivery of the Braun shaver. 

  Kind regards. 

   

   

  Customer Answer

  Date: 07/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *********
  

• Initial Complaint

  Date:06/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After ordering from the company they do not state upon purchase that many time orders can be cancelled and costumers will not be notified of such. Further more the company states that they have many reason that my cause a cancellation but doesn't send a basic email stating "order cancelled please contact your financial institution for further assistance." They state privacy issue is the reason for not contacting the costumer. The attached document is what I had to request from the company but was never sent to me.

  

  Business Response

  Date: 06/13/2023

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  We are very sorry to hear that your order was canceled. Although we do not handle orders directly, we were able to reach out to our ordering team. They let us know that, the twin pack you attempted to order does not qualify for any additional offers to be applied. Therefore, the order was canceled. This information can be found on the product page for the iO9 rose and aqua twin packs.
  
  Again, were very sorry for the inconvenience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband bought all the sponges and the scrub pads .my husband paid $ 200.00 dollars. And all of don't work and they always fall apart and they make holes. It should be better. We think they should be better. We are recovering from covid and we are on oxygen. We are a disabled couple.
  We want our money back. Thank you.

  

  Business Response

  Date: 06/07/2023

  
  Thank you for
  reaching out to the Better Business Bureau (BBB) regarding P&G. In reviewing
  our records, we see previous reports to the BBB regarding a variety of P&G
  products. Again, we’re sorry to hear of the many issues you’ve had with our products.
  We also see numerous other reports, from your previous residence that have far
  exceeded what we feel is reasonable, we’re sorry but we cannot send additional
  compensation. Per the letters we have sent previously, you would need to return
  the affected product for evaluation and consideration of compensation, please
  know returning the product is not a guarantee of compensation. Other options
  are to buy the product at a retailer that will allow you to return it if it
  does not meet your needs. We understand that based on our criteria you may
  decide to no longer use our products, we respect if that is your decision and
  wish you and your family the best.

  
  Kind regards. 

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an IPL from Braun.com on or around May 3rd, 2023. After contacting customer care on or around May 24th, 2023 with concerns about the product, I initiated a return. Later that day, I received an email with instructions on where to send the product.
  
  I followed up with an email that included the tracking number for the return shipment and questions about how Braun would know how much to reimburse me for the shipping.
  
  It cost me $33 to ship back the product (it was the cheapest option), and Braun informed me the max reimbursement for shipping was $20.
  
  I was also informed on the phone call that took place on May 24th that Braun's money back guarantee would come in the form of a prepaid debit card minus any sales tax or discounts at the time of purchase.
  
  I informed Braun that their money back guarantee was deceptive and misleading, that I would be looking in to my legal options, that I would look at my options to contact lawyers, and I said "I will be filing a lawsuit for fraud." At no point did I say, "I have retained a lawyer."
  
  Braun responded by saying that since "I had retained a lawyer" (which I never said), that they could no longer answer my questions about the exact dollar amount that would be on my prepaid debit card. I continued to follow up with email inquiries correcting their false statement. I repeatedly informed them that I had never said I had retained a lawyer, and I continued to ask them to provide the exact dollar amount that would be on my prepaid debit card. They have ignored my email inquiries since May 26th.
  
  Their deceptive and misleading money back guarantee, their false statements that they used to cut-off communication, and their ignoring of my requests for the exact dollar amount that will be on my prepaid debit card has caused me emotional and psychological distress. I am a disabled veteran, and Braun's mistreatment of me, negligent customer care, and false statements have aggravated my service-connected disabilities.

  

  Business Response

  Date: 05/31/2023

  Thanks for reaching out to the Better Business Bureau (BBB) and Braun. We're sorry to hear about your experience, and we would be happy to assist. Be assured, we will be passing along your comments to the appropriately within the company.
  
  We do not have access to the Money Back Guarantee records those are handled by a Promotions Team, the terms of the MBG are shared with us to provide when asked. As a gesture of goodwill, our team will send you an additional $13 to cover the full cost of shipping. This will come from us in the form of a debit card, and will most likely reach you before the refund from the MBG Team. You can expect the $13 card within 7-10 business days. We're sorry, we will not be able to consider your request for damages. Please know, we would recommend consumers review the terms of Money Back Guarantees prior to making a purchase in the event they do not agree to the terms to prevent disappointment.
  
  We appreciate you giving us the chance to assist you with your concern and wish you the best.
  
  

  Customer Answer

  Date: 05/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  $13 does not cover the emotional and psychological distress I experienced as a result of Braun's misleading and deceptive money back guarantee, the lack of communication and false statements from customer care that aggravated my service-connected disabilities.

  Braun is a dishonest company that puts customers last, and this level of mistreatment from a large corporation is unacceptable. The $13 gesture clearly shows that Braun lacks empathy and sympathy for the harm caused by their policies, poor customer service, and misleading and deceptive money back guarantee.

  
  
  Regards,
  
  
  
  ***** *******
  
  

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I regularly purchase Old Spice deodorants and have never ran into an issue but I recently bought a travel size Secret Outlast to fit in my carry on for a business trip and I deeply regret it. Within a few hours, my underarms developed an itchy rash which then became red, raw, and painful. I am certain that this deodorant has given me a chemical burn. It has been 15 days since I have first used the product and the burn has only gotten worse. Please see attached photos of burn as of this morning, the travel size Secret deodorant that was purchased, and the Old Spice deodorant I use regularly with no issue. I see in 2016 there was a class action lawsuit for those who experienced similar symptoms from the Proctor and Gamble deodorants so I am concerned the same harmful ingredients causing this are still being used. I did not save my receipt from purchasing the deodorant but I believe if the burn does not heal I will need to seek medical attention soon. I would like to receive a fair amount for the pain and damages that have occurred from this product. Thank you.

  

  Business Response

  Date: 05/19/2023

  Thank you for
  contacting the Better Business Bureau (BBB) regarding  Secret and for providing the photos. We
  appreciate your loyalty to Old Spice and are glad you took the time to let us
  know about your experience with our Secret Outlast Deodorant in the travel
  size. I am very sorry that this happened, I understand how upsetting something
  like this can be and we hope you’re feeling better. Be assured I am reporting
  this to our Health & Safety Team and with the rest of our Secret
  Team.   
  
  Please know,
  safety is our top priority. While all our ingredients are thoroughly evaluated
  to be safe and effective when used as directed, we recognize some people may
  have personal sensitivities and cannot tolerate a particular ingredient or
  formulation. If you haven’t already, we recommend you discontinue using the
  deodorant. Before we market a new product, we go beyond regulatory compliance
  by ensuring every product’s safety through our additional four-step,
  science-based process. We also regular monitor reports on our products that
  have been on the market. We know consumers are curious about the actual
  ingredients we choose, so we are sharing more information on both what’s in our
  products and what’s not in our products, based on common questions we've been
  asked. You'll find this information on our website at: ******************************.
  Also, if you visit www.************** you’ll see our products include many
  similar or same ingredients, each formulated uniquely.  We would be happy
  to consider out-of-pocket medical expenses related to your experience, but I’m
  sorry, we would not be able to consider additional compensation as requested.
  If you decide to visit a physical, please let us know and we’ll send the
  paperwork via postal mail to return the documentation needed.  The mailing
  will outline the information needed.  By
  submitting the documentation to us, we will evaluate your situation, however,
  please know this is not a guarantee of reimbursement for out-of-pocket medical
  expenses as it is based on the review of the information received.
  
  
  In the meantime,
  we are sending coupons for Old Spice that you’ve used successfully in the past,
  along with coupons for some of our consumer favorite products. Please look for
  the mailing to arrive in 7-10 business days.
  
  We wish you the
  best.   

  Customer Answer

  Date: 05/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would appreciate the documents for a physical be sent to me as mentioned in their response in the event I do need to seek medical care. Thank you. 
  
  
  
  Regards,
  
  
  
  Kaylyn Mcgoey
  

• Initial Complaint

  Date:05/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased. A heated razor from the Art of shaving. The cost was over $120.00.
  The razor worked for a year. I called them 4 times, all four times, I spoke with someone by the name o* ******* All four times she told me I would be getting a email back from Customer service. My last and final call was April 11th at 11.35AM EST.
  
  Today is May 5th and I still have no email from them. Over the past several years I have been a solid customer of the Art of Shaving buying much of their products. Unfortunately, its clear they have no knowledge or interest in customer service. At this point we are done with them. A shame they have good products but lousy customer service.

  

  Business Response

  Date: 05/15/2023

  Thank you for contacting the Better Business Bureau (BBB)
  and The Art of Shaving.
  
  We’re sorry to hear of your experience with your Heated
  Razor, and that you have not received an email from us. We were unable to find
  any recent contacts from you using the information shared with the BBB, the
  last contact we have from you is on 7/11/2022. 
  At that time, we sent you a 
  replacement Heated Razor after your original Heated Razor stopped
  working.
  
  The warranty for our Heated Razors is one year from the
  date of purchase, and does not start over once a replacement Heated Razor is
  received. The replacement Heated Razor’s warranty is based on the original
  order date. As your original Heated Razor was purchased Oct 12th 2021, it will
  not be under warranty any longer. While we cannot replace it, we’d be happy to
  assist you further with a discount for a future purchase. Please keep an eye
  out for an email from us directly at The Art of Shaving regarding this offer.
  
  Again, we are sorry for your experience and appreciate
  the opportunity to address your concerns.

  Customer Answer

  Date: 05/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *******

  Thank you for your email ,  as I responded to The Procter & Gamble Company, after two razors lasting a year I have no interest in buying another even with a 30% discount.
  
  The Procter & Gamble Company have already proven to me that the quality for the product they sell is sub standard and they will not support their products nor can I support their products.  Its unfortunate that a hundred dollar razor have cost them $1,000 customer as I will no longer buy any of their products.
  
   
  
  I thank you for trying to assist!