Business Profile

Check Cashing Services

Check N Go

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

177 total complaints in the last 3 years.
29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
hi i went to the check n go to pay my last payment and this chris guy that use to work there screwd me over because he said i didnt have to pay thats its already taking carre of and i knew i had a last payment and i asked him if it was taking care of then where is my check and he did have it anymore my back dont even have my check. so i tryed to get another loan and now because of him i cant get nomore i keep getting denied and they now said i owe $125.00 now and ik dame well it was not that much i only had 30.00 to pay off i been trying to fight with them and they cant understand what is going on and they keep telling me the same thing and now they mest up my credid because of this chris guy that use to work there screwd over alot of peopel and i need you guys to help me and fight for ths i told them i am getting you guys involved and they told me go ahead and do what i want all rude and nastey talking so please let me know what you guys can do thank you if you need anymore info give me a call and i will tell you more...
Business Response
Date: 11/03/2023
To Whom It
May Concern:

We would like to thank
*** ***** for contacting Check ‘n Go regarding her previous account. We understand *** ***** is claiming that a poor customer service experience is keeping her from obtaining a new payday loan in one of our retail locations. We completed an investigation into the matter and are unable to substantiate *** *****'s claims. We were able to confirm that *** ***** obtained a payday loan on 12/2/2020 in the amount of $450.00. Our records indicate that loan defaulted and was sold to ******** ****** ********* on 12/29/2021 with an outstanding balance of $129.99. For any questions or concerns, we would encourage *** ***** to contact ******** ****** ********* directly at ###-###-####. We would have no additional information to offer as we are not the current owner of her debt and have not contacted her since the date of sale.
We can also confirm that *** ***** has recently submitted multiple loan applications that have been denied. These denials were not based upon poor customer experiences within our retail locations, rather were based in whole, or in part on the information she submitted as part of her applications. Also, we may have used a third-party credit reporting agency in our decision. She should have received a Notice of Adverse Action as a part of the denial process. This letter provides the reasons for her denial along with any third-party credit reporting agency contact information that was used. We would advise her to contact the third-party agencies directly for additional information as Check ‘n Go has no additional information beyond the details in the State of Credit Denial she received.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:11/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $2312.97 on a $1000.00 dollar loan, paying $330.44 a month for seven months. I received email confirmation of the loan being paid in full, and have email receipts. As of late, my entire family tree have been getting phone calls from a third party collection agency, that claims I still owe $194.00. This is a perfect scam for all the people who have taken out loans, check n go either sells the information of loan holders, or socks a collection agency on 1000 people, for a $ 200 dollar missing payment. Check n go makes out with $200,000 from unsuspecting people who paid their bill. My brother worked in collections for over 20 years, and told me how this scam works.
Business Response
Date: 11/02/2023
To Whom It
May Concern:

We would like to thank
*** ******** for contacting Check ‘n Go regarding his previous loan. We completed an investigation into the matter and can confirm that *** ******** obtained an installment loan on 8/29/2022 in the amount of $1,000.00. Our records indicate *** ******** attempted to pay off his loan on 2/28/2023, however that payment was returned by his bank for insufficient funds. *** ******** was contacted several times regarding the returned payment, however our attempts to reach him were unsuccessful. The loan defaulted and was sold to ******** **** ********* *** on 10/4/2023 with a balance of $194.12.
For any additional questions or concerns, we would advise *** ******** contact the Third-Party agency directly at ###-###-####. We would have no additional information to offer as we are not the current owner of his debt and have not contacted him since the date of sale

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:11/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took out a title loan from check and go in 2013. I told them I couldn’t pay it back. They told me to bring the car to them. It would be considered a voluntary repossession. Now 10 years later they have filed suit against me for non payment. Just found out today that the corporate offices are at the end of their statute of limitations is about up so they decided to try and take me to court
Business Response
Date: 11/03/2023
To Whom It
May Concern:

We would like to thank
Mr. ******** for contacting Check ‘n Go regarding his previous loan. We completed an investigation into the matter and can confirm that Mr. ******** obtained a title loan on 9/12/2013, with an initial amount of $300.00. We dispute the claim that Mr. ******** has made regarding our attempts to repossess his vehicle. Repossession has never been a part of our business model, and we did not attempt to repossess his vehicle. In lieu of repossession, our records indicate his loan was sold to United Debt Holdings, LLC on 9/23/2015 after it defaulted, and was sold with a balance of $658.69.
For any questions or concerns, we would encourage Mr. ******** to contact United Debt Holdings directly at **************. We would have no additional information to offer him as we are not the current owner of his debt and have not contacted him since the date of sale.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********
Customer Answer
Date: 11/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I did not say they tried to repo the vehicle. I stated that we called the business told them we couldn't repay the loan back. They told us to bring them the vehicle. They had the title for the vehicle which it Stated that were the lean holder. We dropped it off and haven't heard anything since till the other day about them taking us to court.
Regards,

********* ********
Business Response
Date: 11/08/2023
To Whom It
May Concern:

We would like to thank
Mr. ******** for contacting Check ‘n Go regarding his loan. We have previously
investigated the customer’s claims and provided a detailed response. As previously communicated to Mr. ********* our records indicate his loan defaulted and was sold to United Debt Holdings, LLC on 9/23/2015 with a balance of $658.69. For any questions or concerns regarding his loan or the correspondence he has been receiving- we would encourage him to contact United Debt Holdings directly. We have no additional information to offer, as we are not the current owner of his debt and have not contacted him since the date his debt was sold. We consider this matter to be resolved.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********
Initial Complaint
Date:10/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Keep getting harassed by a company I’ve never heard of .Trying to figure out how a 100$ loan went up to 2,000 dollars !!!!
Business Response
Date: 11/01/2023
To Whom It May Concern:
We want to thank *** **** ********* for contacting Check 'n Go regarding harassing phone calls. We completed an investigation into the matter and advise *** ********* had previously contacted Check 'n Go about this loan. She claimed it was created using ID Theft, and we upheld that claim. The loan has now been repurchased from the third party it was sold to when it was written off. The loan has been closed as fraud. *** ********* should receive no further collection calls. Unfortunately, we have no control over third party practices.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:10/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2019 I defaulted on a loan due to job loss, in early 2020 I paid off the loan due to my debt being sold to ****, and being threatened multiple times… I made the payment and was told my credit report would be updated to reflect the payment I made. Time has passed by and I noticed that my credit report never updated, I contacted the company last week who received my debt and they sent a letter confirming I had a zero balance and to contact the original company because its their responsibility to update the credit bureau.
Business Response
Date: 10/24/2023
To Whom It
May Concern:

We would like to thank *** ****** for contacting Check ‘n Go regarding her previous loan. We completed an investigation into the matter and can confirm that her loan with Check ‘n Go was written off and transferred to our Corporate Collection Department. The loan then defaulted and was sold to ******** ********** ******** *********** on 03/18/2020 with a balance of $3,807.96. Although her account is closed in our collection system, her account will
always remain in write-off status. This is a matter of Corporate policy. She is always welcome to reapply; however, we are unable to guarantee her approval as the determination is made by underwriting.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 10/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have reached out to the company who purchased my debt and they redirected me to the original company to handle this situation, I do not appreciate being given the run around on who is to fix the issue. I paid off my debt and in return was told my credit report will reflect that. I need a resolution not another loan!

Regards,

**** ******
Business Response
Date: 10/25/2023
To Whom It
May Concern:

We would like to thank
*** ****** for contacting Check ‘n Go regarding her previous loan. We have previously completed an investigation into the matter and have provided a detailed response. We have confirmed that *** ****** obtained an installment loan on 8/19/2019 in the amount of $2,720.00. Our records indicate that loan defaulted and was sold to ******** ********** ******** *********** on 3/18/2020 with a balance of $3,807.96. Although *** ****** has paid off the sold debt by submitting payment to a third-party, we respectfully decline to make any changes to her credit profile- as the information reported is considered correct and accurate. Her account was closed in our collection system when the debt was sold and the tradeline associated with Check 'n Go will always remain in write-off status on her credit report. This is a matter of corporate policy and adheres to the requirements set forth within the Fair Credit Reporting Act.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:10/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Check n go is reporting a late payment on credit report when it wasnt even 30 days late!
Business Response
Date: 10/16/2023
To Whom It May Concern:
We want to thank Mr. ****** ************ for contacting Check 'n Go regarding his credit report. We understand that there is some confusion with the terms and conditions of his loan. We completed an investigation into the matter and advise Mr. ************** case has been opened and forwarded to the appropriate department. We ask for his patience while the concern is being reviewed. If necessary, we will reach out to Mr. ************ at the contact information provided to discuss the case.

For any additional correspondence, please refer to Case number ***************

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
**** *** *****
*********** **** **********
Initial Complaint
Date:10/13/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a call for a "debt" from an ###-###-#### from a Tracy ******-threatening fraud and calling my family members over a debt that would have to be over 10yrs old IF it's even true. You can't google the firm or the number and it's very unprofessional to leave threats via voicemail like that. They have ALL of my information whomever this ******* law firm is and yet has sent NO correspondence-idk if I'm getting scammed or what this is, but I'm very upset at them calling EVERYONE i know, it's odd.
Business Response
Date: 10/16/2023
To Whom It May Concern:
We want to thank *** ****** **** for contacting Check 'n Go regarding the calls she has been receiving from someone who claims to be a representative of Check 'n Go. We completed an investigation into the matter and advise we can confirm that there are no accounts matching *** ****** information in our system.

Thank you for sharing this information and we will certainly forward it over to our Fraud Department.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 10/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for the quick response.

Regards,

****** ****
Initial Complaint
Date:10/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’m getting continuous calls from debit collectors saying I owe money to a place called Check N go. I’ve never heard of this company. They are rude, left a voicemail and someone is cursing in the background. I live in ** state where a Check N go doesn’t exist. I’m not sure what to do.
Business Response
Date: 10/09/2023
To Whom It May Concern:
We want to thank *** ******** ******** for contacting Check 'n Go regarding the calls you have been receiving from someone claiming to be a representative of Check ‘n Go. We completed an investigation into the matter and advise we can confirm that there are no accounts matching *** ********** information in our system.

Thank you for sharing this information and we will certainly forward it over to our Fraud Department.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:10/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This account posted to my credit report on June 17th, 2023. It's labeled as being opened in April of 2023. I have never opened an account with Check N Go during that time period. The only account I have ever had with them was back in December of 2020 and that account was fully paid and I have proof that I will attach as well. This account is in the amount of $1,884 and I am sure I have never opened another loan with this company and this is a fraudulent attempt on my credit report. I would like this account removed from my credit report immediately.
Business Response
Date: 10/06/2023
To Whom It
May Concern:

We would like to thank *** ****** for contacting Check ‘n Go regarding her credit report. We would like to advise that her case has been forwarded to our fraud to who will perform an investigation. We ask for her patience while her case is being reviewed. If necessary, our Fraud Team will reach out to her at the contact information she provided to discuss her case, and to provide her with a final determination once the investigation has been completed.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:10/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted today from ******* *** ******* recovery assets saying you guys hired them bc I took out a loan years ago which I never remember taking a loan out requesting I pay $900 then brought it down to $430. I can’t find them anywhere in google. But said I have defrauded check n go bc of an outstanding balance they had all my info social security DOB email my address saying I was going to get served at my address. I need to know if this is legit bc I do not recall taking out these loans
Business Response
Date: 10/06/2023
To Whom It
May Concern:

We would like to thank
*** ******** for contacting Check ‘n Go regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm that there are no accounts or applications in our system that match the personal information provided by *** ******** within her complaint. The calls she has been receiving are likely fraudulent. We would like to thank her for sharing this information with us, and will certainly forward it over to our Fraud Team.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454

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