Check Cashing Services
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Complaints
This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 177 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/30/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So my family with the last name ****** says that check n go has been calling my family harassing them every damn day about some alleged debt that I owe however if that is the case they need to stop calling my family and call me or send something in writing about this debt I allegedly owe I need them to stop calling my family about this this is becoming a problem and it’s effecting they job I need them to cease all communication with my family and contact me only going forward if not than I will report this to FDCA asap because that illegal to call my family send me something in writing and leave my family out of this situation thank youBusiness Response
Date: 10/03/2023
To Whom It
May Concern:
We would like to thank
*** ****** for contacting Check ‘n Go regarding the collections calls she has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and found that *** ****** obtained an installment loan on 6/17/2022 in the amount of $1,140.00. Our records indicate the loan defaulted and was sold to ******** **** ********* *** on 4/4/2023 with a balance of $2,291.28. For any additional questions or concerns we would advise *** ****** to contact the third-party directly at ###-###-####, as we are not the current owners of her debt and have not contacted her since the date of sale. Unfortunately we cannot control the debt
collection/communication practices of other companies, and do not have the
ability to force a third-party to stop contacting her. Although we have contacted the third-party on her behalf to request they stop contacting her, we would recommend filing a complaint against ******** **** ********* *** directly if the harassment continues..
Sincerely,Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:09/28/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a complaint regarding the validation of a debt on my consumer credit report. Despite multiple attempts to seek proof of validation, your company has failed to provide any evidence regarding a debt that does not belong to me. Furthermore, you have furnished this alleged debt on my consumer report and failed to validate the claim pursuant to Sec. 809(b) of the Fair Debt Collection Practices Act.
As a consumer, I have a right to privacy and protection from inaccurate reporting on my credit report. Your company's actions have not only violated my right to privacy but also the permissible purpose of providing accurate information to consumer reporting agencies. According to 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report.
I demand that this item be removed from my credit report immediately as it is furnishing inaccurate and incorrect information to the consumer reporting agencies. The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living, and my ability to obtain credit for personal and house purposes. Your inaccurate reporting has also damaged my livelihood.
According to 15 U.S. Code § 1681s–2 - Responsibilities of furnishers of information to consumer reporting agencies, furnishers have a duty to provide accurate information. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
The IRS clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate! By definition, The IRS Clearly says a Cancelled debt or Charge off is Income. The reporting of this account as a debt is inaccurate.
accnt number: *********Business Response
Date: 10/02/2023
To Whom It
May Concern:
We would like to thank
*** ********* for contacting Check ‘n Go regarding his concerns associated with his credit report. We have previously investigated the customer’s claims and have provided
a detailed response on several occasions. Multiple fraud investigations have been performed at *** *********** request, and we have determined the loan in *** *********** name is legitimate and not a result of fraudulent activity. Until the customer provides new information for consideration, we
refer them to our previous response.
Sincerely,Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:09/27/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been contacted by this company multiple times in one day. The man that answers is yelling, cussing and threatening to arrest me and my husband over a payday loan that he did not put out there to begin with as we lived in a state that prohibits payday loans.Business Response
Date: 09/28/2023
To Whom It
May Concern:
We would like to thank *** ******** for contacting Check ‘n Go regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm that there are no loans or applications in our system that match the personal information she provided in her complaint. The collection calls she is receiving are likely fraudulent. Although we cannot control the communication practices of companies other than our own, we will certainly forward this case to our Fraud Department.
Sincerely,Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:09/27/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not reliable with the debt collection ******* ******* **** . A company sold my personal information to ******* ******* **** with out my consent or permission which is against the law. The account is not mine and I asked them to validate the debt and which they did not. In accordance with the FCRA Section 611(15 U.S.C. 1681 (l) and in accordance with the accepted STANDARD of metro 2 data field reporting, I am here now enacting my right(s) to contest questionable and or claims alleged yet still unproven to be each true ,correct, documented as validated and or elsewise undeniably certified compliant information included on my personal consumer credit report. Any allegation of derogatoriness and or delinquency without factual document proof demonstrated I am unable to recognize and as is my RIGHT (s) I challenge the REPORT-ABILITY of the deficient allegation of subterfuge. Per federal and applicable reporting laws of my state, you MUST report with greatest compliance and accuracy possible and reasonable. It is UNLAWFUL to retain much less report deficient claims of which is known or should be known not to regulations and or the standard of ethical and lawful reporting.Customer Answer
Date: 09/27/2023
It clearly states in my report that my account with the original company was sold to
Company sold******* ******* ****.According to the Fair credit reporting act section 609 Ala you are required by law to verify through physical verification of the original signed contract any and all the accounts that vou post on the credit report.
Otherwise anyone paying for your debt is probably fraudulent. Since ******* was unable to verify any proof I demand ******* to remove this account from my credit report immediately.Now the original company is being dishonest and lying that my account was never sold but it clearly shows on my credit report it was and I’m fight for my rights
Business Response
Date: 09/29/2023
To Whom It
May Concern:
We would like to thank
*** ***** for contacting Check ‘n Go regarding her previous loan. We
understand that there is some confusion regarding FCRA requirements and our responsibilities. We completed an investigation into the matter and can confirm that *** ***** obtained an installment loan on 5/19/2018 in the amount of $2,505.00. Our records indicate the loan defaulted and was sold to ******** ********** ******** *********** on 1/3/2019 with a balance of $3,508.40. Unfortunately, we have no additional information to offer, as we are not the current owners of her debt and have not contacted her since the date of sale. For any additional questions or concerns regarding her debt, we encourage *** ***** to contact ******** ********** ******** *********** directly. She can reach them at ###-###-####.We would also like to address *** ******* claims that her rights were violated under the FCRA when we sold her debt. The selling of a delinquent debt to a third-party is not prohibited under the FCRA. Nor is there any regulatory requirement that we obtain her permission before doing so. The FCRA regulations quoted by *** ***** within her complaint do not pertain to creditors. In fact, they outline the requirements of credit reporting agencies and their responsibilities when a debt is questioned by a consumer. We respectfully decline to remove any information we have reported from her credit profile, as the information we have reported is accurate.
We have no record of *** ***** requesting validation of debt documentation from us, however we have proactively requested that information from the appropriate departments on her behalf. We can confirm the information will be sent to the physical address *** ***** provided within her complaint once it has been gathered. She should receive these documents within 30-45 days.
Sincerely,Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:09/15/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving multiple phone calls daily from a company called *** Collections, stating that I took out a loan with Check and Go. I have never taken out a loan with this company nor do I know who they are. I am now receiving calls from a company going by ****** Debt Management harassing me late at night advising I owe money over $1,000 to this Check N Go business that I have never heard of before. They are contacting my family members and even people I am no longer associated with. They have threatened me multiple times with court papers and I asked numerous times for proof of documents to show when this “loan” was taken out and I still have yet to receive anything or they hang up on me. Something needs to be done. They are harassing not only me, but my family and calling at all hours of the day.Business Response
Date: 09/22/2023
To Whom It May Concern:
We want to thank ****** ******* for contacting Check 'n Go regarding the calls they have been receiving from someone claiming to be a representative of Check ‘n Go. We completed an investigation into the matter and advise we can confirm that there are no accounts matching their information in our system.
Thank you for sharing this information and we will certainly forward it over to our Fraud Department.We sincerely apologize for any confusion regarding these calls.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:09/08/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving daily calls stating I owe money to check n go. I have never used this company. The number that is called from is ###-###-####. The caller has my name and social security number. I would like resolution since I have never done business with this company.Business Response
Date: 09/11/2023
To Whom It
May Concern:
We would like to thank Ms. ****** for contacting Check ‘n Go regarding the collections calls she has been receiving from a company claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm there are no accounts, loans or applications in our system that match the personal information she provided in her complaint, and that the calls she is receiving are likely fraudulent. We would like to thank her for sharing this information with us and will certainly forward her case over to our fraud department.
Sincerely,Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********Initial Complaint
Date:08/31/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with check n go. I do no have a contract with this collection company Alliant Capital Management. They did not provide me with original contract as requestedCustomer Answer
Date: 09/01/2023
It was a conversation over the phone. And they said they would send information to my home. Its been months. But what i can do is send a certified letter requesting original documentation and wait 30 days for a responseBusiness Response
Date: 09/05/2023
To Whom It
May Concern:
We would like to thank
Ms. ******** for contacting Check ‘n Go regarding her request for Validation of Debt documentation. We have initiated a Validation of Debt request from the appropriate department. Once the documentation is gathered, it will be sent to the physical address Ms. ******** provided within her complaint. We would like to advise that she should receive these documents within 30-45 business days.
Sincerely,Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********Initial Complaint
Date:08/31/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I and other members of my family have been receiving multiple phone calls daily from a company called CRC Collections, stating that I took out a loan with Check and Go in the amount of $976. I have never taken out a loan with this company nor do I know who they are. Today the caller threatened to report all of this on my credit report. I told him to go ahead and do just that and I filed a complaint with the CFPB for harassment.Business Response
Date: 09/05/2023
To Whom It
May Concern:
We would like to thank
Mr. Wright for contacting Check ‘n Go regarding the collection calls he has been receiving from a company claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm that there are no accounts/loans/applications in our system that match the personal information Mr. Wright submitted as a part of his complaint. The collection calls he is receiving are likely fraudulent. We would like to thank him for sharing this information and advise that we will certainly forward it over to our Fraud Department.
Sincerely,Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********Initial Complaint
Date:08/18/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving multiple phone calls daily from a company called MRS Collections, stating that I took out a loan with Check and Go in the amount of $680. I have never taken out a loan with this company nor do I know who they are. Today the caller threatened to report all of this on my credit report. I told him to go ahead and do just that and I filed a complaint with the CFPBfor harassment.Business Response
Date: 08/21/2023
To Whom It
May Concern:
We would like to thank
Ms. ******* for contacting Check ‘n Go regarding the collections calls she has been receiving from someone claiming to be affiliated with Check 'n Go. We completed an investigation into the matter and can
confirm that there are no loans or applications in our system (past or present)
that match the personal information she provided in her complaint. Although we can advise these calls are more
than likely fraudulent, unfortunately we cannot control the debt collection/communication
practices of other companies, and do not have the ability to force a
third-party to stop contacting her. We
would recommend filing a complaint against that company directly.
Sincerely,Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Customer Answer
Date: 08/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. Please note that the number for this MRS collections that is stating that they are calling on your behalf is ************ for your records.
Regards,
******** *******Initial Complaint
Date:08/18/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Checkngo owes me 238.00 + 2/35.00 overdraft fees my chase account is now overdrawn $145.17 they said payment would be mailed since August 4th when I was in their oak park office haven't received any payment yet my taxes and other bills still due this monthBusiness Response
Date: 08/24/2023
To Whom It
May Concern:
We would like to thank *** ****** for contacting Check ‘n Go regarding her concerns associated with a refund check she is expecting. We completed an investigation into the matter and can confirm that a refund check in the amount of $228.34 was mailed to *** ****** on 8/22/2023. The District Director of Operations agrees to refund the NSF fees charged by *** ******'s bank if she can provide copies of her bank statements that reflect the amount of NSF fees that were charged. She can bring those statements to store **** (located at ***** **** *** **** ****) and we will process the additional refund in-store.
If *** ****** has any additional questions or concerns, we encourage her to contact her local store directly at ###-###-#### and one of our friendly agents will be happy to assist her.Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
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