Business Profile

Check Cashing Services

Check N Go

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

197 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/18/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been receiving multiple phone calls daily from a company called MRS Collections, stating that I took out a loan with Check and Go in the amount of $680. I have never taken out a loan with this company nor do I know who they are. Today the caller threatened to report all of this on my credit report. I told him to go ahead and do just that and I filed a complaint with the CFPBfor harassment.
Business Response
Date: 08/21/2023
To Whom It
May Concern:

We would like to thank
Ms. ******* for contacting Check ‘n Go regarding the collections calls she has been receiving from someone claiming to be affiliated with Check 'n Go. We completed an investigation into the matter and can
confirm that there are no loans or applications in our system (past or present)
that match the personal information she provided in her complaint. Although we can advise these calls are more
than likely fraudulent, unfortunately we cannot control the debt collection/communication
practices of other companies, and do not have the ability to force a
third-party to stop contacting her. We
would recommend filing a complaint against that company directly.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 08/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. Please note that the number for this MRS collections that is stating that they are calling on your behalf is ************ for your records.

Regards,

******** *******
Initial Complaint
Date:08/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Checkngo owes me 238.00 + 2/35.00 overdraft fees my chase account is now overdrawn $145.17 they said payment would be mailed since August 4th when I was in their oak park office haven't received any payment yet my taxes and other bills still due this month
Business Response
Date: 08/24/2023
To Whom It
May Concern:

We would like to thank *** ****** for contacting Check ‘n Go regarding her concerns associated with a refund check she is expecting. We completed an investigation into the matter and can confirm that a refund check in the amount of $228.34 was mailed to *** ****** on 8/22/2023. The District Director of Operations agrees to refund the NSF fees charged by *** ******'s bank if she can provide copies of her bank statements that reflect the amount of NSF fees that were charged. She can bring those statements to store **** (located at ***** **** *** **** ****) and we will process the additional refund in-store.

If *** ****** has any additional questions or concerns, we encourage her to contact her local store directly at ###-###-#### and one of our friendly agents will be happy to assist her.
Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:08/16/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been harassed by phone for months by Zenith Debt Management, who I think was previously harassing me under a different company name. They state I owe $978.82 to a company called Check N Go. I never received money from this company, I've never even heard of it. Ironically this happened to me a few years ago in a similar situation, harassed for money I never took from a co. I never heard of-- in that case, I reported the debt collection scammers to my state attorney general and the Better Business Bureau, and ultimately there was an investigation by state police and charges against the co. for scamming an elderly person; I signed an affidavit as to the scam that was attempted on me. And I will do it again. This is disgusting, predatory behavior by this loan co. and the "debt collectors".
Business Response
Date: 08/21/2023
To Whom It
May Concern:

We would like to thank
Ms. ***** for contacting Check ‘n Go regarding the collections calls she has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm that there are no loans or applications in our system (past or present) that match the personal information she provided in her complaint. Although we can advise these calls are likely fraudulent, unfortunately we cannot control the collection practices of other companies and do not have the ability to force a third-party to stop contacting her. We would recommend filing a complaint against the company who is contacting her.

Sincerely,

Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********
Business Response
Date: 08/21/2023
To Whom It
May Concern:

We would like to thank
Ms. ***** for contacting Check ‘n Go regarding the collections calls she has been receiving from someone claiming to be associated with Check 'n Go. We completed an investigation into the matter and can confirm that there are no loans or applications in our system (past or present) that match the personal information she provided in her complaint. Although we can advise these calls are likely fraudulent, unfortunately we cannot control the collection practices of other companies and do not have the ability to force a third-party to stop contacting her. We would recommend filing a complaint against the company who is contacting her.

Sincerely,

Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********
Customer Answer
Date: 08/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

Regards,

********* *****
Customer Answer
Date: 08/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

Regards,

********* *****
Initial Complaint
Date:08/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a threatening phone call at work from a Credit Collection Agency called CSA Capital, stating that I have an outstanding debt with Check N Go and that they would be serving me court papers and filed to garnish my wages for a debt from 2019. I have never heard from this company at all, and though it is possible I did have an oustanding debt with Check N Go dating back those years, the amount they are claiming is more than triple the amount of the payday loan I took out. They cannot provide documentation of the fees and just said Check N Go added those on. At some point in an old email I found a settlement offer from Check N Go for 65% of my total full balance that at the time they said was $676. (my settlement offer was like $478) The amount this collection agency is trying to get me to pay is $2700. They said I have one hour to sign a contract if I want to agree to a lesser settlement of $1400, and along with the signed contract I am supposed to put my financial information/credit card/checking account or the contract is invalid. I don't feel comfortable with this. Check N Go refuses to give me any proof of the charges, and said they can't discuss with me, and I don't know what to do. I don't want to have to go to court, but this doesn't feel right. I have no issue paying the orignal debt of $676, if that is still outstanding, but $2700 without documentation of fees/interest how they got that number doesn't seem right. Also the fact that it is not showing up on my credit and I have never heard from this company in 4 years also feels wrong. Please help.
Customer Answer
Date: 08/15/2023
My first attempt was a phone call and they refused to speak to me. The next two attempts were from their website help desk and an email. The debt collector is stating I can only get the documents from check N go, check n go says I can only speak to the debt collector. Nobody will provide proof of this debt and the fees they claim I owe. The debt collector won’t let me make any kind of payment without giving them access to my bank account and I’m not doing that without proof this debt and fees are valid. They threatened to serve me at work
Business Response
Date: 08/21/2023
To Whom It
May Concern:

We would like to thank
Mr. ***** for contacting Check ‘n Go regarding the collection calls he has been receiving. We completed an investigation into the matter and found that Mr. ***** obtained a payday loan on 6/23/2018 in the amount of $600.00. Our records indicate that loan defaulted and was sold to ****** ***** **********, LLC on 12/5/2018 with a balance of $676.45.
Our records also indicate Mr. ***** requested a copy of his original contract when he spoke with one of our agents on 8/15/2023. Our system confirms the contract was sent to Mr. ***** on 8/16/2023 via the email address he provided. To ensure that we provide Mr. ***** with all of the documentation he is requesting, we have initiated a Validation of Debt request on his behalf. Once the documentation is gathered, it will be sent to the physical address associated with Mr. ******* account. He should receive this documentation within 30-45 business days.

Sincerely,

Customer
Advocacy Team
C******** ******* ** ****** * ** *** ****** **** *******
P*** *** *****
*********** **** **********
Business Response
Date: 08/21/2023
To Whom It
May Concern:

We would like to thank
Mr. ***** for contacting Check ‘n Go regarding the collection calls he has been receiving. We completed an investigation into the matter and found that Mr. ***** obtained a payday loan on 6/23/2018 in the amount of $600.00. Our records indicate that loan defaulted and was sold to ****** ***** **********, LLC on 12/5/2018 with a balance of $676.45.
Our records also indicate Mr. ***** requested a copy of his original contract when he spoke with one of our agents on 8/15/2023. Our system confirms the contract was sent to Mr. ***** on 8/16/2023 via the email address he provided. To ensure that we provide Mr. ***** with all of the documentation he is requesting, we have initiated a Validation of Debt request on his behalf. Once the documentation is gathered, it will be sent to the physical address associated with Mr. ******* account. He should receive this documentation within 30-45 business days.

Sincerely,

Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********
Initial Complaint
Date:08/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a payment and filed a dispute on ******** was told I would be contacted about a paid in full payment that is not deleted off of my credit report it’s been over 10 days I have not heard from Check n go
Business Response
Date: 08/11/2023
To Whom It
May Concern:

We want to thank *** ******** for contacting Check ‘n Go regarding her credit report. We
completed an investigation into the matter and found that *** ******** loan was paid in full and closed in our system on 7/27/2023. We would liek to advise that the only agencies we currently report payment information to are ******** and **********, and only if reporting is permitted in the customer's state. After a loan is opened or a payment is made, payment information is reported the following month. It will then take anywhere from 45 to 60 days for the credit bureaus to update the information on the credit file. It is possible for her to see the update sooner; however, we want her to be aware it can take the full 60 days. We ask that *** ******** please allow more time for the update to take place as we have reported her account accurately.

We would encourage *** ******** to contact ******** at ###-###-#### or ********** at ###-###-#### if she has questions about her credit report. To help her recognize any payment information reported by us, please note that we report as “AXCSSFN/CNGO” on credit reports.

Sincerely,

Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:08/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON MONDAY JULY 31, 2023 I TRIED TO LOG INTO MY ACCOUNT TO APPLY FOR A CASH ADVANCE. I HAVE NOT LOGGED INTO MY ACCOUNT SINCE 2018. I WAS NOT ABLE TO GET INTO MY ACCOUNT BECAUSE MY ACCOUNT HAD BEEN COMPROMISED BY FRAUD IN WHICH THE PERSON WAS ABLE TO CHANGE THE NAME ON THE ACCOUNT AS WELL AS THE PHONE NUMBER. THE WEB SITE HAS A VERIFICATION SYSTEM IN WHICH THEY SEND YOU A CODE TO THE PHONE NUMBER ON FILE. I WAS UNABLE TO GET THE CODE BECAUSE THE PHONE NUMBER HAD BEEN CHANGED. I HAVE CONTACTED THE COMPANY TWICE NOW AND THEY HAVE NOT RESOLVED MY ISSUE. I WOULD LIKE TO UPDATE MY ACCOUNT BACK TO MY INFORMATION AND ALSO CHANGE MY PASSWORD. I WOULD LIKE THEM TO TREAT THIS WITH MORE URGENCY THEN WHAT THEY ARE DOING! MY COMPLAINT NUMBER IS 20230700001351. I WOULD LIKE THIS ISSUE RESOLVED AS SOON AS POSSIBLE.
Business Response
Date: 08/09/2023
To Whom It
May Concern:

We want to thank Ms. ******* for contacting Check ‘n Go regarding her concerns associated with her online account and personal information. We
completed an investigation into the matter and can confirm that the technical issues Ms. ******* was experiencing were not a result of fraudulent activity, rather were related to a technical glitch in our systems that caused her account to be erroneously merged with another customer's account. Our IT Department has confirmed that the issue has been resolved, and the accounts have been been successfully separated. Ms. ******* should be able to log in/create a **** account moving forward. We apologize for any frustration or confusion this situation may have caused, and encourage Ms. ******* to contact us directly if she continues to experience difficulties signing into or creating a new account. She can reach us at 1-800-723-7022 and one of our friendly associates will be happy to assist her.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 08/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I still cannot log into my account nor create a new account! This is unacceptable that they keep lying and saying the issue is fixed when its CLEARLY not!!
Regards,

******** *******
Business Response
Date: 08/29/2023
To Whom It
May Concern:

We would like to thank Ms. ******* for contacting Check ‘n Go regarding her **** account. Our IT Team has confirmed that Ms. ********* previous **** account has been completely removed from the system and is no longer active. Removing her account from the system will allow her to create and register a completely new account within the app. To prevent any additional technical difficulties, Ms. ******* should use a desktop computer instead of a tablet or phone to create her account, and should do so using the Google Chrome browser. We also recommend clearing the browser history, cache and cookies prior to creating a new account. These troubleshooting recommendations should correct any technical issues she is experiencing.
If Ms. ******* is still unable to create a new account after following the recommendations above, she will need to contact us directly by calling ************ to have one of our agents assist her with the process.

Sincerely,

Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
*********** **** **********
Initial Complaint
Date:08/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
You are reporting payday loans on my credit reports of experian and transunion! They need to be removed right away!
Business Response
Date: 08/02/2023
To Whom It
May Concern:

We want to thank Mr. ************ for contacting Check ‘n Go regarding concerns associated with his credit report. We
completed an investigation into the matter and found that there are no payday loan applications or loans present in his profile history. If Mr. ************ can provide documentation reflecting the presence of payday loans on his credit report, we can provide that documentation to the appropriate department for further investigation. We encourage him to contact us directly at ************** to discuss his concerns once he provides the documentation requested.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:08/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by a collections company stating that I took out a loan of $900 with a company called Check N Go, a company that I had no knowledge of before today and have never done any business with. Alleging that money was deposited into my bank account from this company. With no date of when the alleged deposit occurred. However in their attempt to collect their payment it was denied by the bank. No money was ever deposited into my account from this company. Apparently they been trying to collect the debt since 2017 through several different collection agencies, but the item does not appear anywhere on my credit report and never has. I don’t know who these people are or why they are contacting me. There’s clearly some type of fraud going on.
Business Response
Date: 08/02/2023
To Whom It
May Concern:

We want to thank Ms. ******* for contacting Check ‘n Go regarding the collection calls she has been receiving from someone claiming to be associated with Check 'n Go. We
completed an investigation into the matter and found that there are no past/present loans or applications in our system that match the personal information provided in Ms. Dillard's complaint. We would like to thank her for sharing this information with us and will certainly forward it over to our Fraud Department.

Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
**** *** *****
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:07/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’m not reliable for this debt with check n go. I do not have a contract with them. They did not provide me with the original contract as I requested
Business Response
Date: 08/02/2023
To Whom It May Concern:

We want to thank Ms. **** for contacting Check ‘n Go regarding her previous
loan and her request for validation of debt documentation. We completed an
investigation into the matter and found that Ms. **** obtained an installment
loan on 3/23/2019 in the amount of $5,000.00. Our records indicate that
loan defaulted and was sold to National Management Recovery Corporation on
03/18/2020 with a balance of $5,702.57. If Ms. **** has any additional
questions or concerns, we would advise her to contact the Third-Party agency
directly at **************. We would have no additional information to offer as
we are not the current owner of her debt and have not contacted her since the
date of sale.

Regarding Ms. ***** claims that we did not provide her with Validation of Debt
documentation, our records confirm that information was requested on 5/31/2023
and was sent to her on 6/20/2023 at the physical address we have on file. To eliminate any further confusion we have
attached the documentation to this response for her review.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
**** *** *****
Cincinnati, Ohio *****-0454
Initial Complaint
Date:07/26/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This debt is reporting on my credit report as ****************/check n go when I conducted a periodic review of my report. I recieved the documents requested pertaining to the debt and it included a notice stating "This letter is an attempt to collect the debt described above" although the documentation of the alledged debt reflects it is time barred. It also shows this account had a returned item on it 2 years after the alledged debt was written off and opened the same day of the returned item 2 years later.
Business Response
Date: 07/27/2023
To Whom It May Concern:

We want to thank *** **** for contacting Check ‘n Go regarding her concerns associated with her previous loan and credit report. We have previously investigated *** ****** complaint and have provided multiple detailed responses. Our previous investigations found that *** **** obtained an installment loan on 9/1/2017 in the amount of $3,905.00. Our records indicate the loan defaulted and was sold to ******* ******* ********** on 12/4/2018 with a balance of $3,865.32. For any questions or concerns, we would advise *** **** to contact the Third-Party agency directly at ###-###-####. We would have no additional information to offer as we are not the current owner of her debt and have not contacted her since the date of sale. We respectfully decline to remove the negative information from her credit report, as the loan information and trade line are accurately reported.
Sincerely,

Customer Advocacy Team
Corporate Offices of Check' n Go
and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 07/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ****

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