Check Cashing Services
Check N GoHeadquarters
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Complaints
This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 199 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/20/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since 2020 I've been getting scam calls that I owe them money when I don't. Theykeep saying it's from like 2013ish. I've paid the scammers once b/c they called so much it was stressing me out and I hoped that paying them would make them go away. Stupid me. They never stopped and keep asking me for more money and giving bogus account info. They have reached out to family and distant non family asking for me and stating I owe money. Not true. My credit report has been checked several times and is clean as a whistle. My credit score is the best it's ever been and I have nothing outstanding. I don't know how to get this to go away. It's been 2 1/2 years and they call at least 3x per day. Help!Business Response
Date: 10/04/2022
To Whom It May Concern,
We would like to thank you for providing us with this feedback and we appreciate the opportunity to respond. We’ve reviewed the account and advise that our records indicate that the loan defaulted and was sold to ****** **** ******** on 09/24/2013 with a balance of $348.30. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted you since the date of sale. Regarding the calls, we do sympathize with the complainant; however, we are not able to control what other companies do. Additionally, Check ‘n Go does not conduct business in that manner.
Thank you,
Customer Advocacy Team
Corporate Offices of Check ‘n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Phone: ###-###-####
Website: www.checkngo.com/contactInitial Complaint
Date:09/13/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello back in 2016 or 2017 someone had left a voicemail indicating they were going to come to my place of work or my residence as they were needing for me to sign off on documents in regards to a complaint made by Check n go and when I called back and indicated that I had never authorized nor received any monies from them. I went to my bank and we had to go back a yr and showed that funds were deposited into my account and then within 5-10 minutes funds were taken back out of my account.I provided them all the necessary documents and as far as I knew the case was resolved I then received another voicemail on September 13th of 2022 (5 yrs later) with what seemed like a generated recording and I called and it was for the same company and I advised them at the time that they can do whatever necessary because I have already provided twice documents showing that I never received this loan and when the funds were put into the account they pulled them right back out. Very frustrated with the situation and for them to go leave threatening message via phone that's when I decided to make a complaint on the better Business bureauBusiness Response
Date: 09/15/2022
To Whom It May Concern:
We want to thank Ms. ****** ******** for contacting Check ‘n Go regarding her previous loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to United Debt Holdings on 07/20/2016 with a balance of $375. For any questions or concerns, please contact the Third-Party agency directly at ************. We would have no additional information as we are not the current owner and have not contacted you since the date of sale.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
**** *** *****
Cincinnati, Ohio 45236-0454Initial Complaint
Date:09/10/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried a good amount of time to solve this issue with them directly but they’re just telling that it shouldn’t be happening. My bank account is now -283.07 because of the NFS charges I’m getting from them trying to hit my account and it’s not once on Friday like the contract said, it’s 2-5 times any time I put 3-4 dollars in it to bring the balance up a little bit. I have a 2 year old son and I haven’t seen my own check since before August.Business Response
Date: 09/14/2022
To Whom It May Concern:
We want to thank *** ****** ***** for contacting Check ‘n Go regarding her account. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise the ACH has been revoked on her account. According to our records we have attempted 4 installment payments on her account, but all have been returned. If *** ***** would like to provide a bank statement showing the additional payments have cleared her account we would be more than happy to review. Please email the bank statement to [email protected].
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:09/09/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continue to receive calls regarding a debt of an unpaid payday loan from Check ’n Go. I was advised that the loan was received from inside a store but I have never taken a loan from a store and do not have any record of receiving a loan from Check ’n Go. The calls are being received from an unknown entity and they do not say who they are calling from. I have repeatedly requested that documentation be provided to me of signed paperwork regarding this loan but I just continue to get the same calls or they hang up on me. I need documentation provided to me or would like this activity to cease immediately.Business Response
Date: 09/13/2022
To Whom It May Concern:
We want to thank Ms. ****** ******* for contacting Check ‘n Go regarding the calls you have been receiving from someone claiming to be a representative of Check ‘n Go. We completed an investigation into the matter and advise we can confirm that there are no accounts matching Ms. ********* information in our system.
Thank you for sharing this information and we will certainly forward it over to our Fraud Department.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
**** *** *****
Cincinnati, Ohio **********Customer Answer
Date: 09/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.
Regards,
****** *******Initial Complaint
Date:09/07/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, I received a call from Check n Go regarding a debt that I do not have with them. The gentleman who called was nasty, unprofessional and threatening. They stated I borrowed this money when I lived at an address in ****** ****** that I never lived at. I've never even lived in ****** ******. Then stated I owed this debt from 2015 which is a lie. When I asked the representative for documentation that I owed this debt he said he didn't need to provide any proof of the debt and that I'd better pay or else. He then belittled me stating that I don't pay my bills, threatened to call other family members, my job and even to take me to court and when I told him to go ahead he didn't even know what county I lived in. This company or maybe a scam threatening to be this company have contacted me before. Every 5-7 years I get this ridiculous phone call in which the amount of the supposed debt changes as does the date I supposedly borrowed it. It's always 6 years prior. They make the same threats and I never receive any court documents to support any their fake claims. They better stop calling me or I will file a lawsuit against them. Can someone put these morons out of business? I want them to stop contacting me and for someone to tell them that everything they do goes against the Fair Credit reporting Act.Business Response
Date: 09/08/2022
To Whom It May Concern:
We want to thank *** ******* *********** for contacting Check ‘n Go regarding the calls you have been receiving from someone claiming to be a representative of Check ‘n Go. We completed an investigation into the matter and advise we can confirm that there are no accounts matching *** ************* information in our system.
Thank you for sharing this information and we will certainly forward it over to our Fraud Department.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:08/31/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a letter in mail around 8/25/22 stating that I had a loan past due a few years ago with check n go and that I was being sued if I did not make a full payment by 8/31/22. Letter states intent to sue. There is no information on original loan. The letter states that it is second notice (never received a first notice). I checked my records and I don’t owe company any money. Letter also states that this loan was incurred several years ago.Business Response
Date: 09/06/2022
To Whom It May Concern:
We want to thank *** ****** ******** for contacting Check ‘n Go regarding the calls you have been receiving from someone claiming to be a representative of Check ‘n Go. We completed an investigation into the matter and advise we can confirm that there are no accounts matching *** ******** information in our system.
Thank you for sharing this information and we will certainly forward it over to our Fraud Department.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:08/29/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company out of nowhere text me on 8/29/2022 as you see basically threaten me to pay them settlement from who knows when using an outside company. This was almost 12 to 13 years ago the debt by law is beyond the limits of statution. Honestly can't remember haven't received anything and to text me it's more like a scam I've seen to get my information. I wish for no further contact.Business Response
Date: 09/02/2022
To Whom It May Concern:
We want to thank *** ******* ******** ******* for contacting Check ‘n Go regarding her previous loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to **** **** ******** on 05/25/2010 with a balance of $230. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ******** ******* since the date of sale.
We do not conduct business in this manner.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Customer Answer
Date: 09/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
******* *******Business Response
Date: 09/07/2022
To Whom It May Concern:
We want to thank *** ******* ******* for contacting Check ‘n Go regarding her loan. We understand that there is some confusion with her loan. We completed an investigation into the matter and advise this is a duplicative complaint that was previously answered on 9/02/2022. No additional facts or circumstances have been provided that would require a different answer.
Thank you,
Customer Advocacy Department, Check ‘n Go
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:08/20/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never done business with this company, and have no debt with them. I recieved what looks like a fake “civil/judgement” notification in the mail and when I pulled it up on the “legal groups” site, it wasn’t an address associated with me and it had what looked like a fake credit score. It also said “debt was several years ago” but wouldn’t a legit debtor follow the statues of limitations? They couldn’t even state when the debt was, and demanded payment by 8/25 and claimed it was a second notice. However I never seen this until today, 8/20/2022. I have no association with this company or debt with them, and the address they claimed to have was my moms over a decade ago, not mine and a decade ago I was in high school and didn’t even have my own bank account yet. After reviewing Google reviews; looks like others have recieved simlar fraud documents or calls. Do your research and you will find how quickly things are actually fraud.Business Response
Date: 08/23/2022
To Whom It May Concern:
We want to thank Ms. ****** Workman for contacting Check ‘n Go regarding ID Theft. The Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review.? If the Fraud team determines that there was potential ID theft, a case will be opened, the fraud analyst assigned to the case will reach out to Ms. Workman to discuss the details of the investigation. If the case is confirmed for fraud, Check ‘n Go will work with her to remove any information on her credit file associated with matter.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
**** *** *****
*********** **** **********Customer Answer
Date: 08/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.
Regards,
****** *******Initial Complaint
Date:08/18/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notification that I was turned over for non payment. However I have never been in a Check n go. Nor have I taken a payday loan from them. I want this matter settled it is fraud.Business Response
Date: 08/23/2022
To Whom It May Concern:
We want to thank Ms. **** ******** for contacting Check ‘n Go. We completed an investigation into the matter and advise we have received Ms. ********** feedback regarding the calls she has been receiving from someone claiming to be a representative of Check ‘n Go. We can confirm that there are no accounts matching Ms. ********** information in our system. We do not conduct business in this manner.
Thank you for sharing this information and we will certainly forward it over to our Fraud Department.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
**** *** *****
*********** **** **********Initial Complaint
Date:07/21/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received 2 calls now from my EX-husband with regarding a voice mail he received from someone stating I had committed fraud and that he needed to contact me about the message he received or he will receive a subpoena at some point IF a criminal case brought against me. They left a phone number and file number on the message, The first time I called I kept inquiring from the representative about what the call was regarding, and the woman got mad and hung up on me. A month or so later, my EX husband received the same voicemail and contacted me again, this time (I was mad) and I got another representative who still didn't tell me who they were but seemed to empathize with me being upset about them threatening my EX with a subpoena for a case that doesn't exist and for telling him in the message that I committed fraud. They keep stating that they "may" take me to court for fraud because I electronically wrote a check for something I didn't pay. Fraud is a criminal act that intentionally deceives in order for that person to gain. The job that I had during the time that I borrowed the money I lost due to my mother dying and having to take care of of her burial needs and my job could not give me the time off needed. I started collecting unemployment, which lead to me losing me house, and then I lost my father soon after. I NOT intentionally write a check to deceive this company, life happened and I cant understand why they have not attempted to collect from me any other way, I have the same phone number and the same bank. My residence changed by that's public knowledge. Does CHECK N Go intentionally deceive people to say that they are helping them, while they circle back to collect fees in this manner. LIFE happens to people. And when you go through things like have, sometimes you forget what you have picked up along the way. I want to resolve this matter, but I will not be SLANDERED by being called a fraud. That is deceiving, embarrassing and harassment.Business Response
Date: 07/22/2022
To Whom It May Concern:
We want to thank *** ******** ******* for contacting Check ‘n Go regarding her previous loan. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to ****** **** ******** on 11/24/2014 with a balance of $225. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted you since the date of sale. We do not conduct business in this manner.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
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