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Business Profile

Check Cashing Services

Check N Go

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Check N Go has 727 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Check N Go

      7755 Montgomery Rd Ste 500 Cincinnati, OH 45236-4291

    • Check N Go

      100 Sugar Run Rd Waynesburg, PA 15370-5370

    • Check N Go

      1015 West View Park Pittsburgh, PA 15229-5229

    • Check N Go

      991 Ashland Road Mansfield, OH 44905-4905

    • Check N Go

      1902 Buchholzer Boulevard Akron, OH 44310-4310

    Customer Complaints Summary

    • 197 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company out of nowhere text me on 8/29/2022 as you see basically threaten me to pay them settlement from who knows when using an outside company. This was almost 12 to 13 years ago the debt by law is beyond the limits of statution. Honestly can't remember haven't received anything and to text me it's more like a scam I've seen to get my information. I wish for no further contact.

      Business Response

      Date: 09/02/2022

      To Whom It May Concern: 

      We want to thank *** ******* ******** *******  for contacting Check ‘n Go regarding her previous loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to **** **** ******** on 05/25/2010 with a balance of $230. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ******** ******* since the date of sale.

      We do not conduct business in this manner.


      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Check' n Go and Allied Cash Advance 
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

      Customer Answer

      Date: 09/02/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      ******* *******

      Business Response

      Date: 09/07/2022

      To Whom It May Concern:

      We want to thank *** ******* ******* for contacting Check ‘n Go regarding her loan. We understand that there is some confusion with her loan. We completed an investigation into the matter and advise this is a duplicative complaint that was previously answered on 9/02/2022. No additional facts or circumstances have been provided that would require a different answer.

      Thank you,

      Customer Advocacy Department, Check ‘n Go 
      Corporate Offices of Check' n Go and Allied Cash Advance 
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

    • Initial Complaint

      Date:08/20/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never done business with this company, and have no debt with them. I recieved what looks like a fake “civil/judgement” notification in the mail and when I pulled it up on the “legal groups” site, it wasn’t an address associated with me and it had what looked like a fake credit score. It also said “debt was several years ago” but wouldn’t a legit debtor follow the statues of limitations? They couldn’t even state when the debt was, and demanded payment by 8/25 and claimed it was a second notice. However I never seen this until today, 8/20/2022. I have no association with this company or debt with them, and the address they claimed to have was my moms over a decade ago, not mine and a decade ago I was in high school and didn’t even have my own bank account yet. After reviewing Google reviews; looks like others have recieved simlar fraud documents or calls. Do your research and you will find how quickly things are actually fraud.

      Business Response

      Date: 08/23/2022

      To Whom It May Concern: 

      We want to thank Ms. ****** Workman for contacting Check ‘n Go regarding ID Theft. The Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review.? If the Fraud team determines that there was potential ID theft, a case will be opened, the fraud analyst assigned to the case will reach out to Ms. Workman to discuss the details of the investigation. If the case is confirmed for fraud, Check ‘n Go will work with her to remove any information on her credit file associated with matter.  

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Check' n Go and Allied Cash Advance 
      **** *** ***** 
      *********** **** ********** 

      Customer Answer

      Date: 08/23/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 



      Regards,


      ****** *******

    • Initial Complaint

      Date:08/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notification that I was turned over for non payment. However I have never been in a Check n go. Nor have I taken a payday loan from them. I want this matter settled it is fraud.

      Business Response

      Date: 08/23/2022

      To Whom It May Concern: 

      We want to thank Ms. **** ******** for contacting Check ‘n Go. We completed an investigation into the matter and advise we have received Ms. ********** feedback regarding the calls she has been receiving from someone claiming to be a representative of Check ‘n Go. We can confirm that there are no accounts matching Ms. ********** information in our system. We do not conduct business in this manner.

      Thank you for sharing this information and we will certainly forward it over to our Fraud Department.

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Check' n Go and Allied Cash Advance 
      **** *** ***** 
      *********** **** ********** 

    Check N Go is NOT a BBB Accredited Business.

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