Reviews

This profile includes reviews for Shamrock Chimney's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shamrock Chimney

  246 Waverly Avenue Patchogue, NY 11772-2179

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  Shamrock Chimney

  3 Mountain St E Worcester, MA 01606

Review Details

• Review frommartha b

  Date: 02/04/2023

  1 star
  We recently had some issues with our chimney. We had multiple companies come out and quote and decided we would move forward with the people we met with from Shamrock. The original team was very nice and consultative. Today they sent a new crew to do the work. ***** from their team flat out told my husband and I that he was the only person at the company that knew what he was doing and the original quote was wrong and that shamrock mostly just hires”seasonal workers who don’t know what they are doing” he was upselling us over $3000 of additional work including flashing work which we repeatedly told him was being replaced with the new roof we were putting on next week.
  We ended up having to tell him to leave without doing any work as we were not comfortable moving forward with a company whose employees so vocally think the company they worked for doesn’t hire competent employees and if the two crews who came out had such drastic difference in the work that needed to be done.
  Now we are back to square one.

  Shamrock Chimney

  Date: 09/17/2024

  Response from Shamrock Chimney: Thank you for bringing your concerns to our attention. We take all customer feedback seriously and strive to provide the best possible service for every client. After thoroughly reviewing the details of your complaint and investigating the situation, we respectfully disagree with the claims made. At Shamrock Chimney, our technicians follow strict protocols to ensure safety, quality, and customer satisfaction. In this case, our records show that the work was completed according to industry standards and was in alignment with the agreed-upon terms. Our team was transparent throughout the process, and we provided all necessary information before, during, and after the service. We regret that our service did not meet your expectations and would like to offer further communication to resolve any misunderstandings or provide additional clarification. We value our customers and are committed to maintaining a high standard of professionalism in all that we do. Please feel free to reach out directly if you would like to discuss this matter further. We are always open to finding solutions and ensuring a positive experience for all our clients. Sincerely, Shamrock Chimney

  Shamrock Chimney

  Date: 09/18/2024

  Response from Shamrock Chimney: Thank you for bringing your concerns to our attention. We take all customer feedback seriously and strive to provide the best possible service for every client. After thoroughly reviewing the details of your complaint and investigating the situation, we respectfully disagree with the claims made. At Shamrock Chimney, our technicians follow strict protocols to ensure safety, quality, and customer satisfaction. In this case, our records show that the work was completed according to industry standards and was in alignment with the agreed-upon terms. Our team was transparent throughout the process, and we provided all necessary information before, during, and after the service. We regret that our service did not meet your expectations and would like to offer further communication to resolve any misunderstandings or provide additional clarification. We value our customers and are committed to maintaining a high standard of professionalism in all that we do. Please feel free to reach out directly if you would like to discuss this matter further. We are always open to finding solutions and ensuring a positive experience for all our clients. Sincerely, Shamrock Chimney

• Review fromSheila S.

  Date: 01/04/2023

  1 star
  They do not deserved stars but I have to leave one anyways. They are taking money from senior citizens. I hired Shamrock to flash my chimney and fix bricks on the chimney. They quaranteed it would not leak. They only flashed three sides of the chimney. I called to inquire why only three sides were flashed? They did not answer my question, said someone would contact me and no one has called. I have been trying to contact them since service in September. I have been calling and calling asking for them to fix the service they were suppose to supply. No return calls. It is leaking and now I having damage to my ceiling due to the leaks that should have fixed via having the chimney flashed. The leak is in the area where they did not flash the fourth side. BBB should shut these people down. I guess I should have read the reviews on BBB before paying them. They took $500 in check and $200 in cash. As I said being a senior this is not good business to deal with. I have an ill husband and I am having a really hard time trying to deal with all this. BBB should SHUT them down.Sincerely,

  Shamrock Chimney

  Date: 09/17/2024

  Response from Shamrock Chimney: Thank you for bringing your concerns to our attention. We take all customer feedback seriously and strive to provide the best possible service for every client. After thoroughly reviewing the details of your complaint and investigating the situation, we respectfully disagree with the claims made. At Shamrock Chimney, our technicians follow strict protocols to ensure safety, quality, and customer satisfaction. In this case, our records show that the work was completed according to industry standards and was in alignment with the agreed-upon terms. Our team was transparent throughout the process, and we provided all necessary information before, during, and after the service. We regret that our service did not meet your expectations and would like to offer further communication to resolve any misunderstandings or provide additional clarification. We value our customers and are committed to maintaining a high standard of professionalism in all that we do. Please feel free to reach out directly if you would like to discuss this matter further. We are always open to finding solutions and ensuring a positive experience for all our clients. Sincerely, Shamrock Chimney

• Review fromKiran S

  Date: 12/27/2022

  1 star
  Very cheap work. In less than three years their newly installed chimney blew off in a medium wind and they do not take any responsibility. They inspected and replaced my old chimney which was standing intact from over 15 years in many storms and this one had a life of less than three years. I wish I could select zero stars

  Shamrock Chimney

  Date: 09/17/2024

  Response from Shamrock Chimney: Thank you for bringing your concerns to our attention. We take all customer feedback seriously and strive to provide the best possible service for every client. After thoroughly reviewing the details of your complaint and investigating the situation, we respectfully disagree with the claims made. At Shamrock Chimney, our technicians follow strict protocols to ensure safety, quality, and customer satisfaction. In this case, our records show that the work was completed according to industry standards and was in alignment with the agreed-upon terms. Our team was transparent throughout the process, and we provided all necessary information before, during, and after the service. We regret that our service did not meet your expectations and would like to offer further communication to resolve any misunderstandings or provide additional clarification. We value our customers and are committed to maintaining a high standard of professionalism in all that we do. Please feel free to reach out directly if you would like to discuss this matter further. We are always open to finding solutions and ensuring a positive experience for all our clients. Sincerely, Shamrock Chimney

  Shamrock Chimney

  Date: 09/18/2024

  Response from Shamrock Chimney: Thank you for bringing your concerns to our attention. We take all customer feedback seriously and strive to provide the best possible service for every client. After thoroughly reviewing the details of your complaint and investigating the situation, we respectfully disagree with the claims made. At Shamrock Chimney, our technicians follow strict protocols to ensure safety, quality, and customer satisfaction. In this case, our records show that the work was completed according to industry standards and was in alignment with the agreed-upon terms. Our team was transparent throughout the process, and we provided all necessary information before, during, and after the service. We regret that our service did not meet your expectations and would like to offer further communication to resolve any misunderstandings or provide additional clarification. We value our customers and are committed to maintaining a high standard of professionalism in all that we do. Please feel free to reach out directly if you would like to discuss this matter further. We are always open to finding solutions and ensuring a positive experience for all our clients. Sincerely, Shamrock Chimney