Complaints

This profile includes complaints for Shamrock Chimney's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shamrock Chimney

  246 Waverly Avenue Patchogue, NY 11772-2179

• 

  Shamrock Chimney

  3 Mountain St E Worcester, MA 01606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July we had two chimney caps installed. Within a week one of the caps fell off. I called and let them know about the situation. A follow up visit was scheduled to repair the issue. It is now October and the issue is not resolved. We are on our 4th rescheduled appointment. I paid for a chimney cap installation and as of now the cap is not installed.

  Business Response

  Date: 10/14/2025

  Tell us why here...Thank you for taking the time to share your experience with Shamrock Chimney. I am genuinely sorry to hear about the issues youve described, including the unexpected price increase, incomplete repairs, and missed appointments. I understand your frustration, and I want to assure you that we take such concerns seriously.

• Initial Complaint

  Date:09/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with this company. They came out and gave us an estimate of ******The first time they came out they broughtthe wrong lift and had to re-order another lift to do the job. The new lift arrived and then we got a call from them sayingthat it was gonna more money after they came out twice and looked at the job. They claim that we misrepresented a job they refusing to give us back at $2500 deposit. Theybreach the contract by not doing the job and they also ordered the lift and our name and didn't pay for it. We have a lien notice the lift company for $4500 the lift was in quoted in the quote. All they've given us right now is a runaround. we're looking to get paid for the deposit and the cost of the lift to prevent a lien on our property.

  Business Response

  Date: 10/14/2025

  Tell us why here...Thank you for taking the time to share your experience with Shamrock Chimney. I am genuinely sorry to hear about the issues youve described, including the unexpected price increase, incomplete repairs, and missed appointments. I understand your frustration, and I want to assure you that we take such concerns seriously.

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** and J were hired to fix and clean a double Chimney.O gave a10500 quote for the job which included a ss liner and 2 Chimney caps and cleaning. By the end of the day we were informed that an additional 4500 was quoted to complete the job. O stated to usthat the creosote was so bad that it's a wonderthe house didn't burn down. So the 2nd day they tore out the flue liner in 3 areas.They broke through the cement block to break down the flue ******* the end of the day the ss liner was installed. What wasn't completed was the repair of the cement blocks and bricks to be cemented in.We forwarded photos of the work to the company. Appointments were made 3 different occasions and the supervisor never showed. The dates were Aug.31,Sept 7 and Sept 12. We are out ***** and the work unfinished. ****** and ******* *****.

  Business Response

  Date: 10/14/2025

  Tell us why here...Thank you for taking the time to share your experience with Shamrock Chimney. I am genuinely sorry to hear about the issues youve described, including the unexpected price increase, incomplete repairs, and missed appointments. I understand your frustration, and I want to assure you that we take such concerns seriously.

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shamrock Chimney was hired to clean my wood stove chimney. They did half the job and after knocking the debris down from the upper part of the chimney they refused to clean the bottom portion where everything from above landed. I was informed that they couldnt remove the existing chimney cap so they cut it off and installed a cap that was the wrong size and of an inferior material than the stainless steel that I was informed it was made of. This cap was never fastened down and a good wind would have blown it off. Everyone that *** dealt with in this company were uncooperative and nasty people.

  Business Response

  Date: 10/09/2025

  Thank you for taking the time to share your experience with us. I am deeply sorry to hear that you are dissatisfied with the service you received from Shamrock Chimney, and I would like to address the issues you raised.
  It's concerning to hear that our team only completed half the cleaning job and that they refused to clean the bottom portion of your wood stove chimney after knocking the debris down. This is not the standard of service we aim to provide.
  I also want to apologize for the issue with the chimney cap. You mentioned that our team couldnt remove the existing cap and proceeded to cut it off, then installed a cap that was the wrong size and made of inferior material. Your concerns about this matter is well placed, particularly with the cap not being fastened down, and I'm committed to ensuring that this is addressed.
  I would like to understand the full extent of what occurred and the impact these events had on your satisfaction with our services. Please reach out to me directly at ********************************** Its essential that I review the circumstances and have the opportunity to correct this matter.
  Thank you for your time and understanding, and I hope to hear from you soon.
  Best regards,

  Customer Answer

  Date: 10/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   I have emailed the company per their request but the content of the email is the same as the complaint that I filed with you. A response to my email is pending hopefully but at this time nothing is resolved.

   

  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 10/14/2025

  Thank you for taking the time to share your experience with Shamrock Chimney. I am genuinely sorry to hear about the issues youve described, including the unexpected price increase, incomplete repairs, and missed appointments. I understand your frustration, and I want to assure you that we take such concerns seriously.

  Customer Answer

  Date: 10/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  No action was taken to resolve my complaint. I cleaned the bottom portion of my chimney so I finished the job. I think the only way to fix this is a total refund of the money paid. 

  ****** *****
  
  
  
  
   
  

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a chimney repointed, then they recommended I have a liner and cap installed. After a heavy rain I noticed signs of leaking/moisture. I contacted them to come evaluate the problem. They could not schedule me for 2 weeks, I wanted a sooner appointment and was yelled at by the technician telling me it was likely because my basement is damp, even though I run a dehumidifier 24/7. They finally scheduled me, then did not show up despite me taking a vacation day to sit at home. They rescheduled me and the same thing happened. No I have to wait another 2 weeks. I have noticed several complaints here for leaking after liner installations. It is unacceptable, I just had a new roof installed and any water damage to my roof and/or attic will be a direct result from their bad work. I am going to pay out of pocket for an inspection and to assess for any water damage to my home/new roof.

  Business Response

  Date: 08/08/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration caused by the scheduling issues and the inconvenience you've experienced.
  Please be assured that water infiltration into your home is not related to the chimney liner installation. The chimney liner and caps are designed to prevent water entry into the chimney itself, but they do not typically impact leaks originating from other areas of your roof or attic. Water leaks after roof work can be caused by various factors, and we understand your concern about potential water damage.
  Regarding the scheduling, we want to clarify that our team works outside, navigating many external factors such as weather and traffic conditions, which can sometimes affect our ability to keep to exact appointment times. We depend on a range of external factors beyond our control, and we sincerely regret any inconvenience this has caused.
  We are committed to resolving your issues as promptly as possible and appreciate your patience. If you have already scheduled an inspection outside our services, we understand your decision to ensure your homes safety and integrity. Please feel free to contact us should you need further assistance or clarification.
  Thank you for your understanding.
  Best regards,***

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 19, ******* *******, came out to our house and fixed some masonry cracks that we had noticed. We had a leak in the roof which caused us to take inventory of other places that water could get in. After the work was completed, we began to have water seeping in through the walls rather than dripping down from the ceiling. I attempted to reach out to the company, but no one has responded.

  Business Response

  Date: 08/01/2025

  Tell us why here...Thank you for informing us about the issue. However, we are unable to assist you until you contact our office directly. Please reach out to us at your earliest convenience so we can address your concerns and provide the necessary support.
  We look forward to hearing from you.

  Customer Answer

  Date: 08/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********
  
  
  
   
  
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/06/2023, Shamrock Chimney supposedly "Recrowned" my chimney and installed chimney caps. On 08/10/2024, Shamrock Chimney supposedly installed an insulated stainless steel flue liner for a new woodstove. When the wood stove was delivered, the stove technician inspected the chimney and flues, and would not install the stove as there were very serious defects in the chimney and liner. I was told the chimney and flues were unsafe.******** Chimney did defective work on the crown and cap installations, resulting in leaks into the house and into the chimney, damaging its structure. The steel liner that was installed was NOT insulated even though the invoice and resulting payment were for an insulated liner. The liner was seriously damaged (kinked, torn) upon installation, rendering the chimney unusable and unsafe. The chimney caps were not properly installed and fastened, being merely stuck on the flues with gobs of silicone sealant. The liner was not properly fastened the top of the flue or properly terminated or capped inside the chimney below the stove T-fitting and thimble. Numerous violations of multiple IRC building and NFPA 211 chimney codes were noted by several reputable chimney inspectors/technicians.Repairs to the chimney and flues ranging in the tens of thousands of dollars are required before the stove can be installed. Multiple calls and emails to Shamrock Chimney have been ignored. Photo documentation has been sent to them as they requested, but every time I call, I am told my issue "will be forwarded to management and that I will receive a call back today or tomorrow". It never happens. They always say the last person I spoke with was not the proper party to address the situation. They have given me multiple phone numbers and an email address to which they do not respond. I am out a lot of money and must now pay a reputable contractor about 4X what I already paid Shamrock to fix the mess they made, truly a horrible situation.

  Business Response

  Date: 06/11/2025

  Thank you for reaching out and providing your concerns. We appreciate the opportunity to clarify our position regarding the work performed.
  All work completed by Shamrock Chimney was fully detailed in the contract, and each step was explained to you prior to beginning the services. We operate transparently and ensure our clients are informed about all procedures and materials involved.
  It is common in projects involving multiple contractors for opinions and assessments to differ. Hiring a different installer to evaluate the existing work can sometimes result in varying conclusions, especially when different scopes and standards are being reviewed. This is a typical part of construction and renovation projects.
  The hairline crack in the crown, as shown in the photograph, is merely the cement drying out, which is a normal occurrence in such applications. Our previous contractor also noted this during their inspection, and it does not compromise the integrity of the crown or the safety of the chimney at this stage.
  Regarding the liner damage you mentioned, stainless steel chimney liners are designed to withstand high temperatures and are double-walled for insulation. Damage such as kinks or tears, if observed, would be inconsistent with the products typical durability. We stand behind the quality of our work and materials used.
  It is also true that we received your emails, but they were sent to an incorrect address multiple times. Only recently did you provide the correct contact information, which we have now received and acknowledged. We are committed to resolving your concerns and maintaining clear communication moving forward.
  Lastly, we offer a warranty on all our work and would be more than happy to return and address any issues or concerns you may have. Our goal is to ensure your chimney and related components meet safety and quality standards.
  We hope this clarifies our position. Please contact us at your earliest convenience so we can arrange for a professional assessment and work towards a satisfactory resolution.
  Sincerely,***

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Addressing the six (6) points in the business's response: 

  1. "All work completed by Shamrock Chimney was fully detailed in the contract, and each step was explained to you prior to beginning the services. We operate transparently and ensure our clients are informed about all procedures and materials involved."  

  Ther was no contract presented OR approved by me prior to the work being done.  The technicians showed up, did the work on the spot, and I paid over the phone to the office, and was sent an invoice from billing/payment service. 

  2. "It is common in projects involving multiple contractors for opinions and assessments to differ. Hiring a different installer to evaluate the existing work can sometimes result in varying conclusions, especially when different scopes and standards are being reviewed. This is a typical part of construction and renovation projects." 

  I had fully qualified and certified (and in in one case contracted) technicians (i.e., one stove installer a two chimney technicians/inspectors) all state the work was not done correctly and created unsafe conditions.  In two other instances I had additional parties (certified chimney technicians) review the photo documentation and inspections report and they concluded the same.  Five (5) qualified parties all came to the same conclusion.  Furthermore, multiple IRC building and NFPA 211 chimney code violations were noted and are NOT "different scopes and standards being questioned. It is evident to even an untrained person without specialized knowledge of chimney construction looking at the photographs provided that the work is not done correctly.

  3. "The hairline crack in the crown, as shown in the photograph, is merely the cement drying out, which is a normal occurrence in such applications. Our previous contractor also noted this during their inspection, and it does not compromise the integrity of the crown or the safety of the chimney at this stage."  

  To properly recrown a chimney, the old material needs to be removed, and a form built, and new material poured. This was not done.  There are leaks into the house.

  4. "Regarding the liner damage you mentioned, stainless steel chimney liners are designed to withstand high temperatures and are double walled for insulation. Damage such as kinks or tears, if observed, would be inconsistent with the products typical durability. We stand behind the quality of our work and materials used."

  A double-walled insulated liner was NOT used. This evident in the photos.  A simple 6" corrugated stainless-steel pipe, uninsulated, was used.  I have remnant left from the job and multiple inspectors looked at it and said it was not code complaint.  Furthermore, and insulated pipe would have been larger in diameter and required removal of flue tiles for installation.  This was not done.

  5. "It is also true that we received your emails, but they were sent to an incorrect address multiple time. Only recently did you provide the correct contact information, which we have now received and acknowledged. We are committed to resolving your concerns and maintaining clear communication moving forward."

  I sued the same email each and every time, and when the business finally responded, it was to correspondence sent to that THAT e-mail address.

  6. "Lastly, we offer a warranty on all our work and would be more than happy to return and address any issues or concerns you may have. Our goal is to ensure your chimney and related components meet safety and quality standards.

  I assume this means they will come out and fix their work.  But, if it was not done correctly the first time, what guarantee do I have that it will be correctly done the second?  I have scheduled an inspection.

  Sincerely,
  
  ***** ************

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  
  
   
  

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  
  The inspection by Shamrock Chimney scheduled for 06/26/2025 (a future date) will inform the resolution and subsequent outcome of this case.  Since inspection hasn't been done, no resolution has yet been proposed by Shamrock Chimney, so the case remains open.
  
  This is all obvious, but if I didn't respond, the case would be closed.
  
  Thank you.
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  
  Sincerely,
  
  ***** ************
  
  

  Business Response

  Date: 06/27/2025

  thank you 

• Initial Complaint

  Date:05/01/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday April 11, 2025, Shamrock Chimney came for a chimney inspection and sweep, quoted at $49. For ~10 years, there had been no issues with my chimney, though the fireplace was not in use.Shamrock got on the roof, broke off the chimney cap, then said it would be $1350 to repair it or it would fly off. I declined, and the cap - which had been fine for a decade - flew off the next day. I have been trying to get in contact with Shamrock for two weeks; twice they said a manager would call the next day. I have received no calls. I am requesting they either fix the chimney cap or pay for a reputable company to do so. I am attaching pictures before and after their "inspection". Note, based on other reviews, this seems to be a pattern of behavior for Shamrock.

  Business Response

  Date: 05/01/2025

  Thank you for reaching out and sharing your concerns about the chimney cap.
  I want to take a moment to clarify the situation regarding your chimney cap. During the inspection, we noticed that the cap was quite old and had significant rust. When components like this are removed for cleaning, there is a risk that rusted parts may not fit back as securely as they originally were.
  Unfortunately, due to the age and condition of the cap, it's possible that its integrity was compromised during the removal process. We take our work seriously and aim to provide the best service possible, and I regret any frustration this situation has caused.
  If you would like us to assist with the repair or discuss your options, please let us know. We appreciate your understanding as we work through this matter together.
  Thank you for your patience.
  Best regards, *** 

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business acknowledges that their inspection was the proximate cause of the chimney cap separation from the chimney. They have not a) contacted me directly as I have requested, nor b) offered to repair at no cost for the damage caused. I would appreciate a phone call or email - in response to my many efforts at outreach to them - outlining how they will remedy the issue at no cost to me.

  Thank you. 

  
  Sincerely,
  
  **** ********
  
  
  
  
   
  

  Business Response

  Date: 05/02/2025

  Thank you for your message. I want to clarify that we have made every effort to visit your home multiple times at your request, and our team has been responsive throughout the process. However, after you chose to contact Consumer Protection, we were advisedlegallyto cease direct correspondence and allow other avenues for resolution to be pursued.
  While resolving issues directly would have been simpler, we are committed to resolving this matter professionally and within our rights. To proceed with a return visit, we kindly ask that all communication be withdrawn from informal channels, and that you formally request a visit via email. This process allows us to schedule the inspection properly and ensures clear documentation for all parties involved.
  We hope to work together amicably once these steps are in place. Please send a formal request for the visit at your earliest convenience, and we will do our best to accommodate it.
  Thank you for your understanding.
  Best regards, ***

  Customer Answer

  Date: 05/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved:

  Thank you for your response. I too would like to resolve this issue amicably and directly. I have emailed again two days ago - and still no response from you. I have not received direct communication outside of the BBB website from you in three weeks. 

  Sincerely,
  
  **** ********
  
  
  
  
   
  

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shirts said Shamrock ***************** Shamrock Chimney - ****** and **** or ***.Estimate #****-1 - Attached. The fireplace hearth was done using a wood frame and blue stone was put in the fireplace instead if fire brick. They put a two inch blob of concrete under the blue stone and left a 4 inch overhang on the front that will break if anything heavy is placed on the hearth. I had Bricks Chimney come out and they said it was not built to code and if I had started a fire in the fireplace, it could have ignited and burnt the house down. I reached out to ****** at Shamrock directly and he said they could redo but it would cost me additional money. He said they would contact me the next day to schedule and I have not heard from them. When I call ******, it appears as though my number has been blocked. Bricks is going to charge me $4000 to tear down and redo to code. I am attaching the quote from Shamrock for review. Quote from Shamrock is attached.

  Business Response

  Date: 03/27/2025

  Thank you for taking the time to leave a review with the Better Business Bureau. We greatly appreciate your feedback and want to address your concerns regarding the recent work performed by Shamrock Chimney.
  1. Company Identification:
  You mentioned that the shirts said "Shamrock *****************" While we understand the confusion, the invoice reflects that Shamrock Chimney is a registered trademark. The technicians' shirts may not display the trademark, but please rest assured that the work performed is under the Shamrock Chimney name.
  2. Materials Used:
  Regarding the hearth installation, we have always used fireproof materials like drywall (such as fire-rated gypsum board) rather than wood framing. Our intent is to ensure compliance with safety standards.
  3. Satisfaction with Initial Work:
  We believe you expressed satisfaction with the work while it was being completed. It appears that your concerns arose after receiving a second opinion from someone else in your family.
  4. Feedback During Service:
  Its important to note that we did not receive any complaints or feedback from you while our team was working on your project. Open communication allows us to address any issues promptly while the work is ongoing.
  5. Structural Integrity:
  You mentioned concerns about the potential for breakage. All our installations use concrete that enhances durability. The comments about breakage appear to have originated from external opinions rather than our work assurance.
  6. Communication with ******:
  Regarding your comment about ****** blocking your number, please know that this is not the case. ****** is a valued member of our crew, and any communication issues are unintended. Our priority is to assist you and address any concerns you may have.
  7. Visual Documentation:
  We would like to offer clarification and transparency by attaching photographs of our completed work. This will help illustrate the quality and care taken during your installation.
  Your feedback is important to us, and we wish to resolve any remaining concerns you may have. Please feel free to reach out directly at [Your Phone Number] or [Your Email Address] so we can address these matters directly.
  Thank you for your understanding, and we look forward to the opportunity to make this right.
  Best regards,.******

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  UNABLE TO ATTACH PHOTOS - LEFT A MESSAGE WITH THE BBB FOR ASSIST. 

  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  
  I have attached  photos of the workmanship  provided by Shamrock Chimney.  You can see the 2 in wide concrete at the top of the hearth and the hearthstone inside of the firebox.  You can also see the varying overhangs and the wide
   insert of additional concrete at the top of the hearthstone on either side to account for the additional space due to miscalculation.  I have had numerous conversations with ***** who talks over me telling me this was done to code.  She promised me twice last week that her manager would call me and I have not heard from anyone.  She suggested that they could squeeze i  a piece of brick at the top to make it look better but said I would need to compensate them should they crack the 
  hearthstone in the process.  I told her I am seeking an independent inspection of the work and she asked for a copy when I get it.  
  PLEASE NOTE THAT THERE ARE NO PICTURES OF THE WOODEN INSERT USED WITHIN THE BASE OF THE HEARTH.  
  That service will cost me an additional $399.00 and will involve taking the base apart to show the wood inside the hearth.  It is scheduled for 4/14 and I will need compensation from Shamrock as well as a refund of the $2900 spent for this shoddy work.  I will also follow up with **** with these photos as well.  
  
  
  
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  Sincerely,
  
  ***** ******

  
  

  Business Response

  Date: 04/04/2025

  After multiple attempts to communicate and reach a resolution, we have found it challenging to come to an agreement given the involvement of multiple parties in this situation.
  While we understand the importance of addressing customer concerns, the complexities that have arisen in this case have hindered our ability to resolve the matter effectively.

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I know have the results of the Level 3 inspection of the hearth and it does not meet code.  I do NOT want Shamrock back out here to fix it.  the said they would insert pieces of bricks to make it look better but if the hearth stone is damaged, I would need to replace it.  ***** said it was not only to code but better than code.   

  Bricks came out and did the inspection and found a wooden frame in the hearth which is NOT to code.  I want the $399 dollars is cost me to prove e it was not to code - they had to cut bricks out to show the wooden insert - and the $2900 cost to give me a shoddy hearth.  Hearth stones go on top of the hearth a d should not be incorporated  into the fire brick inside the fire place. 
  **** has been update and Apple will get a call after this message/estimate is forwarded.  Please address the hearth inspection.  The chimney will need work but this is specifically regarding the hearth replacement with Shamrock. 
  
  ***** ******
  
  
  
  
  
   
  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a terrible experience with this so-called "special promotion" for a routine cleaning that ended up costing me $1,150. The technicians who came to my house were friendly and professional, but the real issue lies with their so-called "project manager" ******** and the rest of the company.The work was incomplete, and when I requested an invoice and pictures, I received the pictures immediately but had to wait days for the invoice. When it finally came, it was clearly doctoredshowing work that wasn't completed and pricing that didnt match what I was told. I had to call them five times to speak with her, who was unhelpful and clearly didn't know how to do her job.The invoice listed charges for installation and chimney caps, which were supposed to be free according to the technicians. When I raised this concern, they denied everything and were extremely dismissive. To make matters worse, I even sent them a video of the technicians confirming the free items (captured by my Ring doorbell), but after three days, I've heard nothing from ******* top it all off, if you look at their ****** reviews, they all look suspiciously similar, and many appear to be fake accounts. It seems like someone is manipulating the reviews to make this scam company look better than they are.This has been an awful experience, and I would highly NOT recommend this company to anyone.

  Business Response

  Date: 03/27/2025

  
  Thank you for taking the time to share your experience with us. I want to sincerely apologize for the frustration and dissatisfaction you encountered with Shamrock Chimney. Your feedback is invaluable, and I want to address your concerns directly.
  First and foremost, Im glad to hear that the technicians who visited your home were friendly and professional. However, I am truly sorry that the overall experience fell short of your expectations. The issues you've described regarding the promotion, incomplete work, and invoice discrepancies are concerning, and they do not reflect the standards we strive to uphold.
  Regarding the invoice and the work completed, its disappointing to learn that there was confusion and miscommunication. We take all customer feedback seriously, and I will personally look into this matter to ensure that it is addressed promptly. Its important to us that our clients feel clear about the services provided and what they can expect.
  I appreciate you providing evidence of the conversation regarding the free items. Evidence like this is crucial for us to review and rectify misunderstandings. I apologize for the delay in our response and assure you that we will investigate the matter further.
  As for your concerns about the reviews, we value transparency and strive to earn the trust of our customers. Any feedback, positive or negative, is taken seriously as it helps us improve our services.
  Please feel free to reach out directly to me at [Your Phone Number] or [Your Email Address] so we can discuss this further and find a suitable resolution. Your satisfaction is very important to us, and I want to ensure that we address your concerns effectively.
  Thank you again for bringing this to our attention, and I look forward to the opportunity to make things right.
  Best regards,****** 

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I reached out to your company over a month ago and never heard back from anyone and the BBB removed your contact information. See attached screenshot of my unanswered email to the company. You can respond there or email me directly at *******************************

   

  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 04/02/2025

  Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
  I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
  Its important for us to learn from our customers experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
  Rest assured, we value the trust our customers place in **, and this feedback will be used to enhance our training and service protocols.

  ******* ******

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   Tell you why what? What are you going to do at this point? Why was my email NEVER addressed? 

   

   

  
  ******* *****