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Business Profile

Web Design

Wix

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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.07

Average of 167 Customer Reviews

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Review Details

  • Mindi Z

    Date: 07/03/2024

    They are holding people's money to earn interest off it. Everyone has encountered the same issues. My account was verified before the first payment. They have someone continually responding on here, but they cant return peoples money. Instead theyre on here making excuses. It takes using a bot system to get a call back, and they can only email the compliance department, which supposedly doesnt have phones and at an offsite location. Perhaps in a cabana somewhere, living off everybody elses money.Right after I submitted my initial papers, I received an email at 2 a.m. stating the file needed to be in PDF format. I resubmitted in seven smaller PDFs, and then silence. It is clear that Wix is maintaining a facade of being a legitimate business, especially through invoicing. Anybody can pay for advertising with other peoples money theyre withholding to seem legit, which supports their financial abuse of others funds.My business was set up by attorneys to protect myself, my clients, my employees, and my vendors. I never thought I would have to call upon them for this reason. Im not going to be silent. I will continue to allow others who have been victimized to join in. Message me. Remaining silent only allows their unethical and financial abuse to continue.Ive recorded every call and its the same runaround. I did get a callback today after going on social media, but the same excuses. This time, I was told that this particular person would specifically handle my claim. I never got a call back after being told they would go to their head to get this resolved.Their latest excuse was about chargebacks. Have you not read the thread attached to my ticket number? I have submitted invoices, order confirmations, shipment confirmations, and delivery proofs, along with pictures of delivery. I work in a customized industry, and there are no chargebacks. If an error is made, it is replaced. This is stated on the invoicing, so their claim was just another excuse.

  • RICHELLE C

    Date: 07/02/2024

    No email notifications warning you of your upcoming renewal. If you sign on for 3 years and you forget after 3 years they don't tell you. Then they charge your card and no phone number to call have to send a message to get an agent to call you. Then they tell you that they don't refund domains????? How is this allowed? After 3 years and you aren't using a website anymore how can they just take your money? You have to submit a refund request, and guess how long it takes to get your decision....12 business days! Then IF they decide you are worthy, they then say it's another 7 business days to get your money back. I cannot believe a company in the *** is allowed to keep peoples money for a service they did not provide!

  • Beatrice B

    Date: 07/01/2024

    There is no customer service. I actually had to snail mail them when I had an issue and never got a response. I ended up in a credit card dispute with them as they charged me for my subscription before the date they said they would. I had been planning to cancel. It was a nightmare. I switched to Squarespace and found it much better in several ways! I do NOT recommend Wix.com

  • Michael G

    Date: 06/30/2024

    Every step of the way has been a problem. Their software is littered with bugs. Their dev team will even tell you that the bugs are actually "as designed" (an example would be anchors on a web page that don't actually anchor to the page. That is the entire purpose, stick to a spot in the page so you can link to that exact spot). Final straw is my site has incorrectly calculated shipping for over 2 months now, that I'm aware of. That's just how long since I discovered the issue. There has been no resolutions and they refuse to refund me for the time me e-commerce store has been completely useless as I can not sell when shipping is way off. Don't use Wix. Their system is buggy, their support is subpar, and there are just better options out there.

  • Nicolas R

    Date: 06/29/2024

    I was emailed to do a a FritoLay Affliate Advertising on my van for $920 biweekly income. Sounded real good at first...After reading a few reviews, I'm NOT doing business with them. I can't believe how many of you fell for their gimmick without reading reviews.

  • Catherine B

    Date: 06/27/2024

    I had a Wix basic blog account in 2020-2021 and closed my account because I wasn't using it. A Wix charge appeared on my credit card last month for over six hundred dollars. I immediately disputed it and now Wix is countering.I have been unable to contact anyone at ***, which continues to tell me to sign in to my account to reach customer service. Well I don't have an account do I? And when I try to sign in with my old information, they inform me my account is closed.What in the actual is going on?

  • Karyn N

    Date: 06/25/2024

    They absolutely suck! Had my website w them for 8 years and they shut it down. Affecting my business GREATLY! Absolutely no customer support whatsoever!!!??????

  • Charlotte O

    Date: 06/24/2024

    Disappointed. I have a billing question about my Wix invoice. I have spent over 30 minutes trying to contact a PERSON to ask a simple question. Why do companies insist on wasting my time? Get a person on the end of the phone line, don't give me a robo-response to go to your website! I just came from your website. It is time for business to work again. Hire people to answer your phones. After reading the other reviews. I am clearly being generous with two stars. There seems to be a concerted effort by *** to upsell and then not honor agreements. Too bad, used to be a good company. Leaving after this subscription cycle. I would leave now because of customer support, except I'm afraid I'd lose my three hundred buckos. Too bad.

  • Joe G

    Date: 06/19/2024

    SLEAZY COMPANY DONT EVEN TRY TO ASK FOR A REFUND OF ANY KIND.

  • Michael A D

    Date: 05/29/2024

    Highly restrictive on email campaigns. Not allowing double opt in lists from vendors. Requiring the shut down of the emails with long questionnaires to reestablish. It seems they are laying in wait to shut your business down. I have requested a refund for any unused portion on my three year contract. Hopefully they will do that. I have moved my business to a more friendly web site vendor.

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